GRAGRADUATE AKO INC.
BALANCE SCOREBOARD
The Balanced Scorecard (BSC) helps different industries strategize and plan their activities. It's often used to
improve internal and external communications, monitor goals, and measure performance. Whether you work in a
nonprofit organization or a government office, it's easy to create your own. First, figure out your purpose. Writing
your objective as a statement can align your project and keep it focused.
FINANCIAL
FOCUS
How do shareholders perceive us?
Maintain Profitability
Optimize revenue and expenses
Improve Gross Profit Margin
LEARNING
FOCUS
How can we improve in a
sustainable manner?
Innovate and Improve new products and
menu
Continuously improve skills and
competence
Nurture high-performing employees
Thania Joan A. Sacatropez
CUSTOMER
FOCUS
How do we add value to the
lives of our customers?
Fulfill customer needs
Retain and gain new customers
Maintain high levels of customer
satisfaction
INTERNAL
FOCUS
What should we excel at?
Improve service and product delivery
Launch an application for preparation
of the 'new normal'
Build 21st technological supplies and
equipments