Introduction to Tourism and hospitality Management Name:_________________________________ Period:________ Date:___________ 1. Give two examples each of a recreation business and a nonprofit source of recreation. _____________________________________________________________________________ _____________________________________________________________________________ 2. Why is it important for all the segments of the hospitality industry to work to satisfy the customer? Give an example. ______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ 3. What are the differences among an independent business, a chain, and a franchise? ________________________________________________________________________________ ________________________________________________________________________________ 4.What are the benefits of joining a professional organization? ________________________________________________________________________________ ____________________________________________________________________________________ 5. What is a CTSO and what are the benefits of joining? ________________________________________________________________________________ ________________________________________________________________________________ 6. Make a list of at least 12 hospitality businesses that you have used or would like to use. Organize those business into 5 segments of the hospitality industry. Introduction to Tourism and hospitality Management Name:_________________________________ Period:________ Date:___________ 6. Segment Examples