A. Rewrite the letter with the sentences in the correct order, starting new paragraphs where appropriate. (2 marks) (1) Yours sincerely (2) We also want to give special thanks to your staff who at all times looked after us and make us feel very welcome. Their hospitality and general support were a great comfort to us and put our troubled minds at rest. Fortunately, my father’s recovery was speedy and we were able to return home after only three weeks. (3) As you know my father, who works for your London office, was seriously injured in an automobile accident while on business in Thailand a few weeks ago. As a result of your kindness and generosity, he was flown by helicopter to the Bangkok Hospital in Phuket, where he received excellent treatment and care. (4) 12 Castel Street (5) PS. Please give Mr Sanya, who drove us everywhere, our best wishes. (6) My mother and I are writing to you to express our most grateful thanks for the assistance and courtesy we received on a recent and most urgent visit to your country to see my father in hospital. (7) Dear Mr Korsimbi (8) We hope one day to return to Thailand on a much happier and relaxed visit. In the meantime, please give our appreciation and thanks to all concerned. 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PART TWO: Recently, you booked your staff into a hotel you have used for a number of years, but on this occasion there were some problems. You are going to write a letter of complaint and ask for a refund. Read an extract from the itinerary, the fax you originally sent and some notes you have made. Although you and your staff have used the hotel, you have never met the hotel manager. (6 marks) 2 INTINERARY Thursday 14th July. Overnight stay at Chequers Hotel, Ely. Friday 15th. Attend ‘New Directions’ Conference at Ely Conference Centre Problems with hotel no parking spaces – had to park at nearby public car park. Very expensive! no adjoining rooms – everyone on different floor AND lift out of order! rooms NOT ready at 2.00 pm 2 rooms not properly cleaned; 1 air conditioning not working; 1 placed on smoking corridor. ‘short-staffed’ ‘nothing we can do’!!! – Receptionist rude. FAX 30th June FROM: Management International TO: Hotel Manager, Chequers Hotel I would like to reserve single rooms for eight of our staff for the night of 14th July. We will be arriving at 2 pm and will need three car parking spaces. We also request adjoining rooms because our team have to work together to prepare for a conference they are attending. Please note that all rooms should be nonsmoking. 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