Why use a local IT support
company?
Not only do you get to have a coffee together and a fast
response if you need someone onsite in an emergency,
but they will also have local knowledge that can make a
huge difference to the service they provide. For example,
they are likely to be working with other businesses in your
area and learnings from them could be used to drive
efficiencies and savings in your company. They can also
assist with any short term staffing issues, providing
experienced IT professionals to work on specific projects
or to meet spikes in demand.
Furthermore, using a local IT service provider presents
opportunities to put in place a hybrid model, combining
both remote support coupled with onsite staffing either on
a permanent or ad hoc basis. It is also common to have a
member of the existing in-house team TUPE transfer to
the service provider, this ensures the knowledge remains
and would also benefit the business from a cross training
and on-going familiar onsite presence.
Of course, it is important when choosing an IT service
provider to ensure that they have the right skills within
their team, and the capacity to deliver the service level you
require. Small local IT companies may struggle with this,
but there are plenty of providers across the UK – either
with just one office or a number of local offices – that have
the right staffing levels to meet the demands of small and
large enterprises.