Compliance
Officer
140597
Campaign Dates
Closing: 30th of August 2021 23:55
Sift: W/C 30th of August 2021
Interview: W/C 6th of September 2021
Dates are indicative and they may be subject to change.
Salary Range
Glasgow £17,900 - £20,429 London £19,750 - £22,500
Standard pay rules apply for existing civil servants.
Band
Ofgem Band: A
Civil Service Equivalent: AA
Location/Contracts
Location: London / Glasgow
Number of Posts: 1
Contract Type: Permanent
Working Hours: London 36 hours per week / Glasgow 37 hours per week
Eligibility
Before applying for this role please check that you have the appropriate right to work.
More information can be found here.
Benefits
•
Hybrid and Flexible Working options
•
Civil Service pension membership
•
Up to 30 days’ annual leave after 2 years
•
Cycle to work
•
Season ticket loan
•
Employee wellbeing initiatives
•
Enhanced maternity /paternity pay
•
Subsidised Gym
Ofgem Candidate recruitment pack
2
Welcome Message
Energy is an essential service for homes and business around Great
Britain. As the independent energy regulator, we play a crucial role
in making sure that energy markets work in the interest of
consumers, both now and in the future.
This means we’re passionate about protecting our customers today
and building the decarbonised energy system of the future.
This means we work hard to ensure fair treatment for consumers, especially those in
vulnerable situations, to support the transition to low carbon electricity, transport and
heat and to keep prices as low as possible.
I’m proud to say I work for Ofgem, and I know colleagues are too. Over the next five
years, Ofgem will be an exciting place to work, offering interesting, challenging and
meaningful work, as well as the opportunity to progress your career in new directions.
I’m passionate about making Ofgem the best place to work. We aim to be fast moving,
and always able to meet the challenges of our fast changing energy market. Equally, to
be successful, I want colleagues from a wide range of backgrounds to be able to bring
their whole selves to work, so they can flourish professionally and better reflect the
experiences of the consumers we serve.
Ofgem is a great place to work. We hope to welcome you soon.
Jonathan Brearley
Chief Executive
Ofgem Candidate recruitment pack
3
Our Values
Making a positive difference for energy consumers
Our priority is to protect and to make a positive difference for all energy consumers. We
work to promote value for money, security of supply and sustainability for present and
future generations. We do this through the supervision and development of markets,
regulation and the delivery of government schemes.
We work effectively with, but independently of, government, the energy industry and
other stakeholders. We do so within a legal framework determined by the UK
government and the European Union.
Our values are:
Dedication
•
Committed to making a positive difference for all energy consumers
today and for a sustainable future
•
Making time to hear and understand views and be open to new ideas
•
Being experts in our field - learning from everything we do –
developing our skills
Integrity
•
Acting with independence
•
Being transparent and straightforward in our dealings with each other
and our stakeholders
•
Basing our decisions on the best available evidence and impartial
assessment
Determination
•
Finding a way to make things happen
•
To deliver - focusing on the consumer outcome, working collaboratively
with each other, and in partnership with stakeholders
•
Thinking ahead, and leading thinking
Ofgem Candidate recruitment pack
4
Ofgem Candidate recruitment pack
5
Purpose
Delivery and Schemes is the delivery arm of Ofgem, the
regulator of Britain’s gas and electricity markets and is
helping to shape the future of the energy market - delivering
better energy efficiency through renewable energy sources
and protecting the interests of energy consumers. If you
choose to be part of our team (based in London and
Glasgow) you can expect plenty of opportunity to develop
your knowledge and experience, with the professional
support you need to reach your full potential.
Ofgem administers a number of energy schemes, the main
focus of this role is to provide administrative support across
various schemes and the work will be varied. You will
maintain records and database information, analyse data,
and communicate with stakeholders both internally and externally. Attention to detail
and a professional, organised approach are both essential.
This role supports the Assistant Managers in the Participant Compliance team. The
Participant Compliance teams investigate and address non-compliance on the Feed-In
Tariff (FIT), Renewables Obligation (RO), Renewable Energy Guarantees of Origin
(REGO) schemes.
You may already have an interest in energy efficiency and that will be helpful, provided it
is supported by strong administrative skills. You’ll need to be confident working with
data and be able to evaluate and scrutinise evidence from different sources. A solid
understanding of MS office is key – especially Excel – and with experience in maintaining
and updating database information. You must be able to organise, prioritise and work
under your own initiative. Excellent communication and numerical skills are vital, with a
natural ability to understand and organise data.
Key Responsibilities
•
Supporting the Assistant Managers in the implementation and delivery of external
audit programmes and compliance investigations.
•
Working with colleagues to ensure KPIs are met.
•
Contributing to updating existing practices and procedures, where appropriate.
•
Identifying & escalating compliance concerns to senior management.
•
Liaising with internal and external stakeholders to resolve audit findings.
•
Analyse available data and information, identifying anomalies and possible noncompliance or fraudulent activity.
Ofgem Candidate recruitment pack
6
Key Outputs and Deliverables
•
The key outputs and deliverables of this role will be to support the RO, REGO
and/or FIT generator, agent, and supplier audits by:
•
Reviewing less complex non-compliance cases and summarising findings
•
Managing team inboxes
•
Chasing, collating, and responding to correspondence from stakeholders by
telephone, email, or letter.
•
Logging and monitoring progress of compliance cases using internal systems and
processes
•
Maintaining, testing, and updating internal systems and administrative processes
from time to time
Key Stakeholder Relationships
External
•
Obligated parties (energy suppliers, agents, and generators)
•
Technical auditors (consultants)
Internal
•
Other Compliance staff
•
Operational team(s)
Ofgem Candidate recruitment pack
7
Essential & Desirable Criteria
Please ensure you demonstrate clearly within your supporting statement, how you meet
each of the criteria below (not more than 1250 words).
In the event of receiving a large number of applications an initial sift may take place on
just the identified lead criteria indicated below.
Essential
Desirable
The essential criteria for this role is:
•
Strong numerical skills and good attention to detail with
ability to evaluate and scrutinise evidence (Lead Criteria)
•
Excellent written and oral communication skills
•
Excellent organisational and prioritisation skills (Lead
Criteria)
•
Proven IT skills, including MS Office and use of bespoke
databases
•
Good team player and ability to work under own initiative
The desirable criteria for this role is:
•
An interest in renewable energy generation
For your awareness, Ofgem has recently entered a period of employee Consultation
regarding a proposed organisation design transformation. Consultation was launched on
the 1 July and will continue until the 27 August. We are consulting on proposals about
how the organisation will be structured and how we will work as an organisation.
These proposals include:
•
•
•
•
A simpler structure
A renewed focus on your professional development, where each employee will be
a member of a particular Profession
Opportunities to work flexibly across ground-breaking projects, through Flexible
Resourcing
Clearer pathways for progression and pay, supported by improved performance
management and feedback.
Should you have any queries relating to this, please do not hesitate to contact us on
recruitment@ofgem.gov.uk.
Ofgem Candidate recruitment pack
8
Ofgem Candidate recruitment pack
9
Application process
To apply for this role, you are required to submit a CV and Suitability Statement. Your
suitability statement should address the essential and desirable criteria included in the
role profile. Completed applications should be submitted by midnight on the closing date.
Applications received after that time will not normally be considered. Your application
should consist of:
•
CV
•
Suitability Statement
Your completed application will be acknowledged by e-mail and you can check the status
of your application at any stage on the Civil Service jobs website.
What to include:
Shortlisting:
Blended interview:
Career history,
Applications will be
Assessments will
qualifications and a
assessed against the
include a range of
supporting statement.
essential & desirable
success profiles
criteria listed above.
elements outlined
below.
Ofgem Candidate recruitment pack
10
Success Profiles
Throughout this campaign you will be assessed using
elements of the Civil Service Success Profiles
Framework. This will include a selection of the
following
elements;
Technical,
Experience,
Behaviours, Strengths and Ability.
For more information on the Civil Service Success
Profiles Framework please use this link.
Application Process
1. When you press the ‘Apply now’ button, you will
be asked to complete personal details (not seen
by the sift panel), your career history and
qualifications.
2. You will be asked to provide a 1250 word
‘supporting statement’ evidencing how your experience meets the essential and
desirable criteria outlined above.
Criteria Assessed at Sifting
At sift, your ‘supporting statement’ should cover the criteria against the essential and
desirable person specification criteria (Experience) detailed above. Please ensure you
demonstrate clearly, within your supporting statement, how you meet each of the person
specification criteria (not more than 1250 words).
Assessment at Interview
Shortlisted candidates will be invited to interview where they will be assessed using the
Success Profiles elements detailed in the table below.
Ofgem Candidate recruitment pack
11
Behaviours The following behaviours have been selected for this campaign:
Making Effective Decisions
Delivering at pace
Managing a quality service
Communicating and Influencing
Working Together
A selection of these will be assessed using behaviours-based
questions.
Technical
You will be asked a selection of technical questions related to the
criteria above.
Details of online tests required
As part of the application process you will need to complete and pass the Civil Service
Judgement Test. More information on preparing for this test can be found here.
Further information
Further details about Ofgem, and the work we do, can be found at
https://www.ofgem.gov.uk/
If you have any further questions or require clarification on any points please contact
recruitment@ofgem.gov.uk
Ofgem Candidate recruitment pack
12
Ofgem Candidate recruitment pack
13
Terms & Conditions
Nationality
From the 1st January 2021, broadly the following groups will be able to
work in non-reserved posts within the Civil Service:
•
UK nationals
•
Nationals of Commonwealth countries
•
Nationals of the Republic of Ireland
•
EEA nationals with (or eligible for) status under the EUSS
•
Relevant EEA or Turkish nationals working in the Civil Service
•
Relevant EEA or Turkish nationals who have built up the right to work in the Civil
Service
•
Certain family members of the relevant EU & Turkish nationals.
For more information please contact the recruitment team on recruitment@ofgem.gov.uk
or visit Civil Service Nationality Rules.
Please note we are unable to consider applicants from Tier 4 Student Visas where
the role is advertised as a full-time position.
Hybrid Working Model
At Ofgem we have always been keen to promote flexible working with colleagues
throughout the business and over the last few years have been on a journey through our
smarter working strategy to support this in all areas of our business.
This move to even more flexible working practices was accelerated during 2020 and now
we will, when the pandemic is over, operate a hybrid model of flexibility across all areas
of Ofgem with colleagues working on average 1-2 days per week in the office and the
remainder remotely.
This model of working is supported by technology, learning and development and policies.
It also promotes our committed to protecting the environment.
Annual Leave
As a new starter you are entitled to 25 days’ annual leave which will rise to 30 days after
2 years’ service (pro rata). If you are transferring from another Government Department,
and have 2 years’ continuous service your annual leave will be 30 days on joining.
Public Holidays
You will receive 10.5 days public, Bank and privilege holiday (pro rata).
Please note the dates vary in England, Wales and Scotland.
14
Probation
You will serve a 6 months’ probation unless you are transferring from another role in the
Civil Service and have satisfactorily completed a probation period.
Your performance, conduct and attendance will be monitored and reviewed.
Pension
The civil service offers excellent pension arrangements. For further information, please
visit: Civil Service Pensions
Age of Retirement
The Civil Service has adopted a no retirement age policy.
Further Information
If you have any questions or problems with submitting your application, please email
Recruitment@ofgem.gov.uk. Please include the vacancy reference number and job title in
the subject line.
If you wish to apply under our Disability Confident Scheme, please ensure that you indicate
this on your application form. Should you require an adjustment to help you submit your
application, then please email Recruitment@ofgem.gov.uk and a member of the
Recruitment team will pick up your request.
Selection for appointment into the Civil Service is on merit, on the basis of fair and open
competition, as outlined in the Civil Service Commission's Recruitment Principles
If you feel your application has not been treated in accordance with the Civil Service
Commission Recruitment Principles and you wish to make a complaint, you should email
The Head of Talent Acquisition at: Recruitment@ofgem.gov.uk in the first instance. If you
are not satisfied with the response you receive from the department, you can contact the
Civil Service Commission. More detailed information can be found on the Civil Service
Commission website.
We comply with all the relevant data protection legislation as part of our recruitment
process, please see our privacy policy that tells you why we request job applicant personal
data, what we do with it and how long we retain the information for.
A candidate is not eligible to apply for a role within the Civil Service if the application is
made within a 5 year period following a dismissal for carrying out internal fraud against
government. Applicants who are successful at interview will be, as part of pre-employment
screening, subject to a check on the Internal Fraud Database (IFD). This check will provide
information about employees who have been dismissed for fraud or dishonesty offences.
15
This check also applies to employees who resign or otherwise leave before being dismissed
for fraud or dishonesty had their employment continued. Any applicant whose details are
held on the IFD will be refused employment.
This information will be retained by the Cabinet Office on the IFD for a period of five years
from the date of dismissal (or the date employment ended).
GRS and other recruitment teams will share with the Cabinet Office the outcome of the
checks for monitoring and analysis purposes. The Cabinet Office will use this information
for research on the prevention and detection of fraud. This will not be shared outside
Cabinet Office, GRS, and other recruitment teams, except on an anonymised basis.
16