1. Disabling RSS
Log on to AACC Server
Click Start > Control Panel > Network and Internet >Network and Sharing Center > Change adapter settings
Right-click on the contact center subnet Local Area Connection and select Properties.
Click Configure.
On the Properties window, click Advanced.
On the Advanced tab, from the Property list select Receive Side Scaling, and from the Value list select
Enabled.
From the Property list select Maximum Number of RSS Queues, and from the Value list, select RSS 4
Queues.
From the Property list select Receive Buffers, and from the Value list select Maximum.
Click OK.
2. Unchecking Power Management
Log on to AACC Server
Click Start > Control Panel > Network and Internet >Network and Sharing Center > Change adapter settings
Right-click on the contact center subnet Local Area Connection and select Properties.
Click Configure.
On the Power Management window, click Advanced.
Uncheck Allow the computer to turn off this device to save power
Click OK.
3. Disabling Netbios
Log on to AACC Server
Click Start > Control Panel > Network and Internet >Network and Sharing Center > Change adapter settings
Right-click on the contact center subnet Local Area Connection and select Properties.
Select Internet Protocol Version 4 and click Properties
Click Advanced
Select WINS tab
Check Disable NetBios over TCP/IP
Click OK.
Restart the server
Rollback plan
Not Applicable
Risk and limitations:
All AACC Services and application will be down during this activity.
Time Required
1 hour
Downtime
1 hour downtime required