HOTEL RECEPTIONIST JOB DESCRIPTION
Job title:
Hotel Receptionist
Location:
76 Le Lai, Ben Thanh.Wards, District 1, Ho Chi Minh city
Reports to:
HR- Human Resources
Email:
Thao.pham@newworldhotels.com
Date:
December 2021
New World Hotels and Resorts are designed with the discerning business traveler
and vacationer in mind and offer deluxe business hotels and resorts in China and
Asia destinations. We provide not only a place to stay but a getaway from the hustle
and bustle of city life. Here, guests will discover a world where the experience is
always warm and the care is genuine. Indeed, our hotels are known to be retreats
for travelers who desire convenience, privacy and the highest standards of comfort
and personalized service. At New World Hotels & Resorts, the door is always open
for talent with a passion for hospitality and people. Our professional team is our
most prized asset. It has built a concrete foundation of quality and commitment to
the world of hospitality. We offer a wealth of opportunity for potential candidates
to build a fulfilling career.
Purpose:
The position of receptionist consists of answering inquiries and obtaining
information for the general public, customers, visitors, and other interested
parties. It also provides information regarding activities conducted at the
establishment; location of departments, offices, and employees within the
organization.
Duties and Responsibilities:
Main Duties and Responsibilities:
1. Booking job
•
Update customer profile, group information, departure time, arrival time,
other requests of guests
2. Welcoming customers
•
Arrange rooms on the system & Prepare documents for guests to check
in
•
Check-in procedures, take photos, update documents, pay deposit,
register to stay for guests
•
Ensure customer records are fully and accurately updated into the system
in a timely manner
•
Check and prepare facilities
•
Welcoming guests to check in
3. Taking care of guests during their stay
•
Receive, issue and process information of Customer Service Center
•
Receive and process service requests from customers
•
Handle guest requests during the stay such as changing rooms, renewing
keys, visitors, etc.
•
Handling lost/recovered items
•
Guide visitors
•
Handle guest requests during before, during and after the stay via phone
such as adding items, amenities, receiving requests for room service,
providing information, etc. ..
•
Book meeting rooms for guests
•
Service chargeable services
4. Farewell to guests
•
Farewell to guests who have a request to see them off
•
Prepare guest records for check-out
•
Make a check-out reminder call
•
Print electronic VAT invoice
•
Carry out check-out procedures, extend or shorten stay for guests
5. Cashier work
•
Check and store the invoices generated during the day
•
Make money exchange for guests and exchange it back with the cashier
•
Handing over assets and money between shifts
•
Performing payments, credit reconciliation, opening and closing the PM
virtual room, adjusting revenue when necessary
•
Make end of shift revenue report, drop money and report
•
Ensure money exchange is correct and fraud-free. Rates are always
updated in a timely manner
6. Reporting & System Management
•
Lend valuable items to guests
•
Update notes in customer profile
•
Handling system interruption situations
Reception Area Maintenance
•
Keep reception area clean and neat
•
Maintain and organize reading material
Key Competencies and Qualities:
•
Customer service orientation
•
Attention to detail and accuracy
•
Planning and organizing
•
Ability to multitask and prioritize
•
Professional appearance and attitude
•
Effective verbal and written communication skills
•
Ability to handle stress and stay calm under pressure
•
Conflict resolution skills
•
Decision making and judgment skills
•
Team work
•
Flexible regarding work schedules
•
Ability to respond appropriately to diverse customers and guests
Requirements:
•
High school diploma or equivalent
•
Guest/customer relations experience, preferably in a hospitality
environment
•
Strong working knowledge of relevant computer software including MS
Office and booking and payment systems
•
Numeracy skills
•
Administrative skills
•
Solid written and verbal communication skills
•
Fluency in English
Benefits:
•
Competitive salary and others benefit
•
Service charge according to hotel policy
•
13th months salary
•
Training and development opportunity
•
2 day off/week
•
Uniform and meal are included
•
Team building
•
24/7 insurance
•
Free packing
Job descriptions are not exhaustive and you may be required to undertake other
duties of a similar level and responsibility.