LEARNER’S GUIDE BSB50320 Diploma of Human Resource Management BSBHRM525 Manage Recruitment and Onboarding Mode | Classroom Delivery BSBHRM525 Manage Recruitment and Onboarding Supporting: BSB50320 Diploma of Human Resource Management; May also support other qualifications based on respective packaging rules © Skillworks Australia Pty Ltd, 2021 Copyright: Provided under license from Skillworks Australia Pty Ltd. All rights reserved. This document and its contents are protected by Australian and International copyright laws. No part of this document may be reproduced or transmitted in any form or by any means, electronically or mechanically, including photography, scanning, recording or any information storage or retrieval system, without permission in writing from the copyright owner. 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Skillworks Australia Pty Ltd ACN: 153 650 894 BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 1 of 37 Validation History Date & Place Validation Team Summary Outcomes Action Responsibility Implemented on Authority A complete validation report is filed and available for reference. Version History Date Version Changes in this Version BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 2 of 37 Table of Contents 1. Introduction ..................................................................................................................................................... 4 2. Unit Overview .................................................................................................................................................. 4 3. Competency Standards ................................................................................................................................ 5 AQF Descriptor ............................................................................................................................................... 5 4. Delivery Plan.................................................................................................................................................... 8 Delivery Arrangement.................................................................................................................................... 8 Delivery Conditions ........................................................................................................................................ 8 Lesson Topics and Plan .................................................................................................................................. 8 Suggested Learner Resources ..................................................................................................................... 10 5. Assessment Plan ............................................................................................................................................ 17 Assessment Method ..................................................................................................................................... 17 Submission of Work ....................................................................................................................................... 18 6. Assessment Tasks ........................................................................................................................................... 20 Assessment Task 1 ......................................................................................................................................... 20 Assessment Task 2 ......................................................................................................................................... 23 Assessment Task 3 ......................................................................................................................................... 27 Assessment Task 4 ......................................................................................................................................... 30 7. Academic Policies and Processes .............................................................................................................. 35 Assignment Cover Sheet .................................................................................................................................. 37 BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 3 of 37 Unit of Competency : BSBHRM525 Manage Recruitment and Onboarding Total Delivery Hours Schedule : : 120 Hours (6 Weeks) Cluster/Term : 30 Sessions x 4 Hours (or part thereof) Refer to the timetable 1. Introduction Welcome to the learner’s guide for this unit of competency for the qualification BSB50320 Diploma of Human Resource Management. This guide provides you with essential information on competency standards, delivery plan and schedule, assessment plan, assessment tasks and learning resources for this unit of competency. The purpose of this learner’s guide is to: Provide you with information on delivery schedule and plan of this unit Ensure that you understand how students will be assessed in this unit Provide information on assessment methods, strategies, and evidence requirements Provide information on learning activities and assessment tasks List resources which may assist in student learning and assessment tasks 2. Unit Overview This unit describes the skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process. Learning Outcomes On successful completion of this unit, the learner/trainee will be able to; Develop recruitment and onboarding policies and procedures Manage recruitment process Manage staff onboarding As well as demonstrating the performance criteria, to be assessed as competent, the learner must demonstrate their ability to apply the required knowledge and skills in a range of situations. These are summarised in the Competency Standards section below. Prerequisite Requirements This unit does not have a pre‐requisite. Skill Recognition and Credit Transfer Appropriate credit(s) may be granted to eligible students against each unit of competency on presentation of evidence of successful completion of the same unit in an equivalent or higher qualification. Under the Australian Qualifications Framework, this qualification recognises competencies achieved as part of a Nationally Recognised Qualification from other institutes or universities. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 4 of 37 Students may also apply for Recognition of Prior Learning (RPL) by providing evidence that they have the required skills and knowledge in the specific areas of competency through work/industry experience and/or completed eligible assessments in equivalent or higher qualification. Please refer to college’s RPL/Credit Transfer Policy for more information and applicable procedures. The policy is available either through the faculty coordinator or college’s website. 3. Competency Standards This unit is derived from the Business Service training package BSB for the qualification BSB50320 Diploma of Human Resource Management. Competency standards for this unit are made up of unit descriptor (As provided in the Unit Overview), performance criteria, required skills, required knowledge, embedded employability skills components, assessment requirements and evidence guide. They can also be viewed at: View Unit The learners must familiarise themselves with all the competency requirements for this unit of competency and ensure that they have received all the relevant information and support from the trainer and assessor that might be detrimental to their academic performance and outcomes. AQF Descriptor The Diploma qualifies individuals who apply specialised knowledge in a range of contexts to undertake advanced skilled or paraprofessional work and as a pathway for further learning. Graduates of a Diploma will have specialised and integrated technical and theoretical knowledge with depth within one or more fields of work and learning. Graduates at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to: Analyse information to complete a range of activities Interpret and transmit solutions to unpredictable and sometimes complex problems Transmit information and skills to others Graduates at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined responsibility in contexts that are subject to change and within broad parameters to provide specialist advice and functions. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 5 of 37 Performance Criteria The following performance criteria specify the required level of performance for each of the elements of competency: Element Performance Criteria 1. Develop recruitment and onboarding policies and procedures 1.1 Identify existing recruitment and onboarding policies and procedures 1.2 Assess options for technology to improve efficiency and effectiveness of recruitment process 1.3 Update existing policies and procedures according to organisational requirements 1.4 Obtain support for policies and procedures from relevant stakeholders 1.5 Create forms and documents supporting policies and procedures and make adjustments, where required 1.6 Communicate policies and procedures to relevant staff and provide training, where required 2. Manage recruitment process 2.1 Determine future human resource requirements in collaboration with relevant stakeholders 2.2 Ensure current position descriptors for vacancies are used by relevant stakeholders involved in recruitment and onboarding processes 2.3 Ensure advertising of vacant positions complies with legislation and organisational policies and procedures 2.4 Consult and use specialists, where required 2.5 Ensure selection procedures are according to legislation and organisational policies and procedures 2.6 Ensure processes for advising applicants of selection outcome are followed 2.7 Ensure job offers and contracts of employment are prepared and provided promptly, and new appointments are provided with relevant advice 3. Manage staff onboarding 3.1 Provide access to training and support to relevant stakeholders 3.2 Ensure onboarding processes are followed across the organisation 3.3 Oversee management of probationary employees and provide feedback until employment is confirmed or terminated 3.4 Collect feedback from participants and relevant stakeholders on onboarding process according to its objectives 3.5 Update onboarding policies and procedures according to feedback BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 6 of 37 Performance Evidence Evidence of the ability to: Manage the recruitment and onboarding process for two different individuals. In the course of the above, the candidate must: Update organisational policies and procedures for recruitment and onboarding Identify the need for recruitment Prepare and oversee appropriate documentation required for recruitment Select and advise job applicants appropriately Manage the onboarding process Comply with relevant legislation and organisational requirements. Knowledge Evidence The following knowledge must be assessed as part of this unit: Key features of recruitment, selection and onboarding policies and procedures Common recruitment and selection methods Relevant legislation, regulations, standards and codes of practice that may affect recruitment and onboarding Key features of psychometric and skills testing programs for recruitment Key components of contracts of employment. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 7 of 37 4. Delivery Plan Delivery is in the form of instructor‐led, classroom‐based training sessions supported by simulated learning and/or project sessions. Within the classroom environment, delivery is supported by classroom‐based activities, tasks, lectures and structured lessons. Strategies for classroom‐based learning focus on development of skills and underpinning knowledge through practice, formative tasks, interaction, discussion, reading, feedback, and practical examples of the theory. Delivery Arrangement The unit will be delivered over a prescribed period (term/semester) in a class‐room training environment through a structured learning program comprising of (but not limited to) lectures, presentations, case studies, practical projects, group discussion and classroom‐based activities. Delivery schedule of this unit of competency is provided at the beginning of this guide. Timetables will be advised at the beginning of each academic term and posted on the notice board and college’s website. It is expected that training/learning sessions will incorporate group/collaborative activities and tasks that are relevant to the learning and evidence outcomes in this unit. The emphasis of learning, where possible, will be on linking theoretical concepts and models with real‐life situations to provide the learners with an opportunity to gain an insight into key technological processes, professional environment and workplace practices. Delivery Conditions Learners are required to attend the prescribed delivery sessions, in particular where assessment plan, schedule, projects, and in‐class activities and tasks are planned On commencement, the learners should review and understand all the course related information including course structure, prerequisites and competency requirements for each unit of competency This unit of competency must be completed within the prescribed duration at the beginning of this document. Due dates for the assessments will be set by respective assessors on commencement of the unit and must be adhered to by all the learners The learners have the responsibility to maintain the required attendance and participate in all the in‐class activities and assessment/project tasks to be able to develop the required skills and knowledge. The learners must keep record of their activities, assessments and research and take an active interest in exploring new concepts and ideas On expiry of the prescribed due dates for assessment, the learners will not be able to attempt any assessments or the learning materials and must apply for a course extension. Learners should also refer to other prevailing terms and conditions of delivery and assessment of this course and contact the administration for further information if required. Lesson Topics and Plan The following lesson plans are planned for this unit. According to session times, trainers may expand these lesson plans into their own session plans. Trainers must take a special note of the activities planned in the right‐hand column. These activities form part of “Formative Assessments”. The formative assessments are not marked (assessed) but they contribute towards learning that prepares them for summative tasks. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 8 of 37 The following topics are covered in the classroom training sessions. The topics for this unit include; Lesson 1 2 Topics Activities Unit overview, assessment information, assessment conditions Key concepts and definitions Workplace diversity Recruitment process use and impact of technology Discuss: Role of recruitment agents and career counsellors HRM in Organisations: Review of samples recruitment policies and procedures Strategic planning process identifying HR requirements Internal consultation process HR Policies and Procedures Organisational and legislative requirements Anticipating HR needs aligning HR activities with organisation’s strategic processes determining personal attributes, skills, knowledge and other requirements for the new role(s) Analyse online ads and identify required knowledge, skills and other attributes 3‐4 Developing job descriptions developing job advertisements legal and ethical requirements for ads developing selection policies and procedures 5 Developing interview questions interview panel conducting interviews providing feedback short listing and selecting candidates Using psychometric tests Search and undertake online personality type tests and analyse results: Is that really you? 6 Australian workplace relations laws and regulations contract types and terms review of a sample employment contract Compare and discuss contract terms and conditions New employee induction process coordinating with other departments welcoming the new employees Discussion: Share your induction experience 7 Managing internal feedback and consultation processes motivating and observing new employees implementing employment terms and conditions 8 Review and revision Student questions and queries BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Assessment follow up Page 9 of 37 Suggested Learner Resources Kramer et. al., 2017, Human Resource Management: Strategy, People, Performance, McGraw‐Hill Australia Nel E.S., et, al., 2016, Human Resource Management in Australia, Oxford University Press Australia Other Resources The Open University, 2018, Human resources: Recruitment and Selection, The Open University Price R., and Nielsen J., 2018, Principles of Employment Law, Thomson Reuters Schermerhorn J. R., 2013, Management: Foundations and Applications, 2nd Asia Pacific Edition, Wiley Compton R., Morrissey B., and Nankervis A., 2014, Effective Recruitment and Selection Practices, CCH Australia Taylor I., 2008, “The Assessment and Selection Handbook: Tools, Techniques and Exercises for Effective Recruitment and Development”, Kogan Page, London HRM Articles http://www.hrmguide.net/australia/ http://www.ceoonline.com.au/business/human‐resources.shtml http://derekstockley.com.au/newsletters/human‐resource‐management‐articles.html http://www.eduweb.vic.gov.au/hrweb/resources/online.htm Interview Techniques http://humanresources.about.com/od/selectemployees/a/hiringtips.htm http://www.seomoz.org/blog/interviewing‐web‐developers‐20‐good‐questions‐to‐ask http://www.acpeople.com.au/interview/questions.asp Contracts http://www.workplaceauthority.gov.au/%5Cdocs%5CCAs%5CCAEN072032992.pdf http://www.business.vic.gov.au/BUSVIC/STANDARD//pc=pc=PC_62555.htm l http://www.apesma.asn.au/adviceonline/contract_info/employment.asp Referencing Guide Harvard Referencing Generator: http://www.harvardgenerator.com/ http://www.citethisforme.com/au/referencing‐generator/harvard Misc. Videos and Online Educational Channels (General ref) List of some of the online educational channels. Search for the relevant topics and concepts. Khan Academy Channel https://www.youtube.com/user/khanacademy #Education https://www.youtube.com/channel/UC3yA8nDwraeOfnYfBWun83g TED Talks https://www.youtube.com/user/TEDtalksDirector/channels BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 10 of 37 TED ED https://www.youtube.com/user/TEDEducation Massachusetts Institute of Technology (MIT) Channel https://www.youtube.com/user/MIT Google for Education https://www.youtube.com/user/eduatgoogle Big Think https://www.youtube.com/user/bigthink/videos CrashCourse https://www.youtube.com/user/crashcourse/videos Microsoft Education https://www.youtube.com/user/Microsoftedu Stanford University Channel https://www.youtube.com/user/StanfordUniversity/videos Management Skills Courses https://www.youtube.com/channel/UChA8eZO‐ WYhdLsv8HlBrJcg/videos Harvard Business Review https://www.youtube.com/user/HarvardBusiness/videos BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 11 of 37 Lecture/Class Notes BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 12 of 37 Lecture/Class Notes BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 13 of 37 Lecture/Class Notes BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 14 of 37 Lecture/Class Notes BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 15 of 37 Lecture/Class Notes BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 16 of 37 5. Assessment Plan Assessments for this unit have been developed by taking into account assessment guidelines as provided in the training package and evidence requirements stipulated in this unit of competency. Assessment is an ongoing process of gathering evidence to determine what each student/learner knows, understands and can do in order to inform teaching and support learning of the intended curriculum. The purposes of this assessment are; To collect evidence that demonstrate competency in the performance criteria of the unit and satisfy skill, knowledge and employability skills requirements To provide feedback to the learners/trainees indicating the areas of improvement and professional development To measure the effectiveness of the delivery plan and evaluate the learning outcomes The required assessment criteria are provided in each assessment task for learner’s information. Assessment Method Assessment in this unit is based on assessment and evidence guidelines provided in the unit of competency and the training package. The evidence is generated through summative assessment tasks. However, the role of Formative Tasks is crucial in developing the required skills and knowledge in completing the summative tasks. Formative tasks enable the trainers to evaluate their own delivery and adjust their facilitation based on the outcomes from these tasks. The role of formative assessments is to improve learning and adapt to student needs. These tasks and activities usually take place throughout the unit and planned in accordance with the summative assessment plan/schedule. The formative tasks are generally referred to as “Portfolio” tasks. Portfolio is a collection of all the formative tasks completed during the learning sessions. The portfolio can be used by students as an evidence of participation or example of work completed as part of their learning. Formative tasks are not assessed. For summative tasks, the following assessment methods are available to collect the aforementioned evidence to demonstrate satisfactory performance in this unit; Written Assessment Tasks Practical/Analytical Tasks Test/Examinations Projects Observation Integrated Assessment The Written Assessment Tasks and Tests have been developed to address various parts of Performance Criteria as well as Required Knowledge. The Practical Tasks are developed to demonstrate competence in Required Skills. These assessment tasks and activities are mostly designed as in‐class assessments, enabling the trainers to observe the work being undertaken and completed (i.e. demonstration of a specific/required skill). Practical tasks may also include use of online learning tools, equipment, activities, or use of software. Instructions for practical tasks are generally provided within the task description. However, trainers/assessor may set certain conditions for conducting and observing these tasks. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 17 of 37 The Project (Individual or Group based) addresses various aspects of competency standard including Performance Criteria, Required Skills and Employability Skills. The role of the project in assessment strategy is to measure student/trainee competence as a form of Summative Assessment. It demonstrates the efficacy of instructions and learning in the prescribed delivery period by assessing the overall performance of the students/trainees for the purpose of grading/final results. The Test/Exam is generally designed to test the Required Knowledge component of the unit of competency. It may also be used to reinforce learning and test specific aspects of other part of competency where knowledge of certain processes/procedures is required. A knowledge test may be verbal or written as specified in the task description. Examinations are conducted under set conditions. Observation forms part of in‐class activities, participation in designated group processes, presentation and provides an option where specific skills need to be demonstrated to the assessor. Some of the assessments in this course may be used as Integrated Assessments; i.e. to use evidence created in one unit/task to determine competency in another unit/task. The concept behind the design of the integrated assessment is to limit repetitive tasks that test the same or similar competency elements in different units of competency. Optional/Supplementary Assessments In addition to the above assessment instruments, the following methods can be used, if required, in the context of assessment for this unit of competence, especially in the circumstances where assessment involved components of online learning as well as actual workplace activities and/or performance. Workplace Verification through RPL application Competency Conversation at completion of the unit To successfully complete this unit, learners must demonstrate that they have the skills and knowledge needed as indicated in the Competency Standards (2). Assessment can be both a formative and summative process. Formative assessment is used to provide feedback to students and teachers to promote further learning. Summative assessment contributes to the judgement of student learning for competency/award purposes. Submission of Work All the written works must be submitted in a hard copy, and an additional soft/electronic copy if required by the trainer/assessor, with an accompanying “Assessment Cover Sheet”. Each Assessment Cover Sheet should be signed by the student and must contain student details and date of submission. Assessment Cover Sheets are available at the reception. Material submitted for assessment—Word processed or handwritten assignments, reports, essays, projects, etc. must contain student’s name, ID (if available), address and contact details. Within the context of these assessment tasks, the assessor fulfils the role of client, manager or supervisor, as applicable. Work submitted for “approval” within this context must demonstrate care and attention to detail, such that the student inspires confidence that the work is being undertaken competently. Where soft copy/electronic files are submitted, students are encouraged to name the files according to established procedure. This would typically include a course or unit code, assessment or submission code, and in the case of multiple files an alphanumeric identifier. Multiple files may also be required to be submitted within an enclosing folder (with similar, appropriate naming conventions) or archive format—e.g. zip or rar. Follow submission guidelines in each assessment task for specific instructions. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 18 of 37 Assessment Tasks and Schedule The following assessments are planned for this unit; # Assessment Task/Activity Type Assessment Method 1 Recruiting a New Employee: Preparations Team Written & Observation 2 Project: Recruit, and Select an Employee Team Written & Observation 3 Induct New Employees Team Written & Observation 4 Knowledge Test Individual Written These assessment tasks/activities have been described in detail in the following section. Task schedule to be advised by trainer/assessor based on the lesson and session plans. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 19 of 37 6. Assessment Tasks Assessment Task 1: Assessment Task Recruiting a New Employee: Preparations Schedule TBA Performance Criteria: Outcomes Assessed 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.1 Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: Preparations for recruitment of a new employment may include development of a job advert, review and update of the job description, review of the current legislative requirements and organisational policies and procedures. This is a team assessment task and appropriate teams should be formed at the start of the term to get everyone engaged in the team process. However, teamwork requires consistency and equal contribution and attendance in all the team sessions. Team project sessions will be allocated during in‐class training sessions. Teams will be required to allocate roles and responsibility to the team members, set team norms, and delegate tasks. A team folder must be maintained with evidence of team communication, draft documents, and completed work. Note: Teams set up for this task will continue to work together for all the remaining assessment tasks in this unit. Accordingly, copies of all the submitted work must be maintained in the team folder throughout the unit. Assume that your team is part of an organisation’s human resources department. Team members may use the experience in their previous or current organisation (or a known organisation) to create an organisational context. For the purpose of this task, the trainer/assessor will play the role of the senior manager. The following policy documents will be provided separately by your Senior Manager (trainer/assessor role‐play) for your reference (to be used in all the assessment tasks); A sample operational plan Access and Equity Policy Equal Employment Opportunity and Anti‐Discrimination Policy Considering the above organisational requirements, the team will develop some of the basic documents in preparation for recruitment of a new employee. Documents created in this assessment task will be used in the major project for this unit. The teams are advised to retain copies of all the documents and maintain a work folder to organise the documents and information. As the assessment tasks in this unit are progressive, students must ensure that attend all the learning and assessment sessions to maintain consistency and flow of work. Team Support The project must be completed as a collaborative project with team members contributing to the process/work and providing assisting to each other in their respective areas. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 20 of 37 As a preparatory work, research and collect resources on recruitment, selection and induction processes as reference/help resources for the team. Download best practice documents, including information from Fair Work Australia and legislative information (e.g., privacy, anti‐discrimination etc.) and ensure that all the team members have access to the information/team resources. PART A: Job Description Job descriptions, in some form or other, may exist in organisations for existing positions. However, creation of a new position or job role will require development of a new job description. Usually, job descriptions align with organisational or departmental goals and objectives; i.e., employees work towards fulfilment of strategic goals of the organisation. A job description is an explanation of a particular position and states key functions and responsibilities. Taking an example from your current or past organisation (or any other organisation), conceive a realistic job role and develop a job description that includes; Organisational environment and hierarchy Position summary Key duties Selection criteria Performance criteria Selection process Application process The team members may take example of existing job descriptions from past of current organisation ‐ or from advertised jobs on online recruitment portals. However, utmost care should be taken to avoid plagiarism. Ensure that you complete your work in your own words and cite all the external sources using an appropriate referencing system. Your trainer/assessor will provide you with referencing guidelines. The job description must be word processed and structured with appropriate headings and sub‐headings as needed. PART B: Job Advert In this task, your team will be required to write a job advert for the position used/identified in PART A of this assessment. Write an advertisement copy (contents of the ad) for recruiting the employee with relevant selection criteria and other requirements. Make sure that your advertisement also meets the legislative requirements (e.g., discrimination, workplace diversity). You may take example of existing job adverts from print or online media. However, utmost care should be taken to avoid plagiarism. Submit the draft advert to the senior manager (trainer/assessor role‐play) for feedback and approval. PART C: Interview Questionnaire and Checklist The interview questionnaire is used as a guide to conduct the interviews of prospective employees. The aim of the interview questionnaire is to ensure that the interviewer/organisation obtain information from the candidate that helps them make necessary decisions. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 21 of 37 In this part of assessment, your team will be developing an interview questionnaire (maximum ten questions) for the position used/identified in PART A and B of this assessment. The team will be using this questionnaire to conduct actual interviews in the major project of this unit. Make sure that your questions do not breach legislative requirements (e.g., discrimination). Further, consider and propose an online personality test that can be used as a pre‐interview evaluation of candidate’s profile relevant to the role perceived. Also, identify if any specialist help will be required (internal or external) – e.g., for analysing online test data or testing specific technical skills relevant to the proposed role. Submit the draft questions and screen shorts with active links the personality test websites to the senior manager (trainer/assessor role‐play) for feedback and approval. PART D: Draft a Policy Organisational processes are guided by the relevant policies and procedure, and a good policy framework helps implement consistent practices across the organisation. Taking examples from review documents provided, develop a simple but structured “Recruitment, Selection, and Induction Policy and Procedure” that covers as headings; Purpose Policy Scope Relevant Legislation(s) Policy Procedure Responsibility Approval Submit the draft policy document to the senior manager (trainer/assessor role‐play) for feedback and approval. On completion of all the parts (A, B, C & D), undertake individual review of all the documents and evaluation for their applicability and suitability in a real‐world environment. Provide feedback to the team and collectively amend and finalise the documents. These documents will be used in the subsequent assessment tasks. Ensure that your team retains all the copies and maintains all records of interaction and work in the group folder. Evidence of Individual Performance Explain the extent of individual work and tasks completed as part of the team process. Focussed specifically on the work/task completed by you on your own; Task Details of the Individual Task/Work Completed Evidence Job Description (at least one draft job description developed by you) Draft Job Description Job Advert (at least one draft developed by you) Draft Job Advert BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 22 of 37 Interview Questionnaire and Checklist Evidence of contribution – drafts, notes etc Draft a Policy (at least one draft developed by you) Draft policy document Provide as many details as possible and submit the relevant evidence as part of this task. Submission Guidelines Students to submit; Copies of support/reference documents A copy of Job description A copy of job advert Recommendations on online tools and expert help A copy of interview questionnaire and checklist Evidence relevant to individual performance Team folder Students may also be guided to save the documents/files in a unit submission folder on the server if required. Other submission arrangements (e.g., email) can be arranged as mutually convenient for trainers/assessors and students. Ensure that the task/work is submitted along with an “Assignment Cover Sheet” signed by the student. Assignment Cover Sheet is provided with each Learner’s Guide and can also be obtained from college’s reception or website. Assessment Task 2: BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 23 of 37 Assessment Task Project: Recruit and Select an Employee Schedule TBA Performance Criteria: Outcomes Assessed 2.5, 2.6, 2.7, 2.4, 2.5, 2.6, 2.7, 2.8 Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: This project is aimed at developing and enhancing key competency elements of this units as well as underpinning the required knowledge and skills as part of overall learning outcomes. This project simulates a work environment and provides the trainees with an opportunity to link conceptual ideas/elements with real‐ life situations. This task continues from Assessment Task1, and the team members will continue to work together as delegated. In this project, the team will continue in their role of HR Executives and advertise, short‐list, interview and select an employee for a specific position. The teams undertake the following tasks; NOTE: As this project requires collection of personal information from other individuals, the students MUST ensure that all the privacy requirements have been addressed and due consents obtained from the participants for use of their personal information. Project Tasks: Two separate teams act as Employers and Applicants (role play to be assigned by the trainer/assessor) The project commences with one team (Employer) distributing the job advert created in Assessment Task 1 to all the members of two other nominated teams within the class (you may also contact students outside the team if they are willing to participate in your project) Individual members from other teams (Applicants), then, analyse the advert and apply for the position as per the specified application procedure The “Employer” team receives the applications and engages in internal consultation to determine the selection process and develop interview questions The “Employer” team short lists at least two (2) candidates and communicates with the respective candidates to finalise an interview date/time/place. (Note: All the planned interview are arranged and conducted in the classroom sessions in trainer’s presence) Unsuccessful candidates are advised of the outcome The “Employer” team conducts selection interviews as planned Following the interviews, the “Employer” team assesses the interview outcomes and makes a final selection. Unsuccessful candidates are notified accordingly Successful candidate is asked to undertake an on‐line personality test/psychometric testing (as recommended in Assessment Task 1) and the results are analysed in view of the job requirements – some examples of online tools can be found below. Your trainer/assessor will confirm the tool to be used; https://practicalpie.com/myers‐briggs‐type‐indicator/ https://www.onlinepersonalitytests.org/free‐jung‐personality‐test/ Review the test results (above) and provide feedback to the candidate (what it means in terms of the anticipated job role and improvement/development areas/opportunity as applicable) BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 24 of 37 The “Employer” team provides the candidate with a sample/dummy Employment Contract (could be a sample contract obtained from a public domain source such as Business Victoria – but appropriately cited) – the contract must be reviewed and contextualised/modified for the purpose of this task If the sample/dummy contract does not contain a salary structure (from the team resources developed in Assessment Task 1), the Employer Team develops one and provides to the candidate “The Employer” team prepares documents required for induction of the new employee At the complete of the above tasks, the team writes a report highlighting the project details, outcomes, team process and experiences of individual team members. The “Employer team must maintain a team folder and collate all the draft and final documentary work used in completion of the project. The team folder is, then, submitted for final assessment. Evidence of Individual Performance Describe your contribution in the interview process in detail; Interview 1 Interview 2 Provide the above in a separate sheet as part of evidence. Submission Guidelines As the assessment method for this task will predominantly be based on observation of the interview session, it is essential that this task is conducted in presence of an assessor; and that all the team members are present throughout the sessions. Students to submit; Copies of Job Adverts with selection criteria Interview questionnaire and checklist Copies of all communications with potential candidates Interview record and/or report Personality test report and analysis Copy of Employment Contract Copy of New Employee Induction Program Individual performance evidence Team statement BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 25 of 37 Students may also be guided to save the documents/files in a unit submission folder on the server if required. Other submission arrangements (e.g., email) can be arranged as mutually convenient for trainers/assessors and students. Ensure that the task/work is submitted along with an “Assignment Cover Sheet” signed by the student. Assignment Cover Sheet is provided with each Learner’s Guide and can also be obtained from college’s reception or website. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 26 of 37 Assessment Task 3: Assessment Task Induct New Employees Schedule TBA Performance Criteria: Outcomes Assessed 3.1, 3.2, 3.3, 3.4, 3.5 Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: This assessment task continues from the previous tasks. Teams must ensure that the previous tasks have been completed prior to undertaking this task. Continuing with the HE team role‐play, assume that your team is now given a responsibility to induct new employees recruited by the organisation in the recruitment and selection process (Assessment Task 2). Purpose of the induction process is to assist new employees in adjustment to their new job tasks and to help them become familiar with their new work environment and the people working around them. Assuming one of the teams (the other team included in the role‐play in Assessment Task 2) as the newly appointed employees with the same department (the job role you created and used in Assessment Task 2), develop and present an Induction Training Program as a team. The other class members will play the role of general organisational audience. Your trainer/assessor will play the role of the Senior Manager. For induction purpose, your team will need to create an organisational context/profile for simulation purpose; or use the profile as in the previous tasks. Example of any previous, current or a known organisation can be used in consultation with your trainer/assessor. Develop; An organisational profile (sample) Organisational chart (diagram) Feedback form (to collect feedback on the induction program) You will also need to research and gather information on other areas such as WHS/OHS, and employee code of conduct as required below. Next, develop and present the induction program that, at a minimum, includes (but not limited to); Welcome Organisational overview Premises (assume college building as the office building) Team introduction (as a form of staff introduction) Role/position overview Specific responsibilities Key organisational policies (based on the reference documents and information provided in the previous tasks) Health and safety General code of conduct BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 27 of 37 General employee entitlements Probation periods (in accordance with Fair Work Australia and employee contract guidelines) and terms of employment (provide an example/scenario of what may happen before and after the probation period, including termination) Ensure that the induction process is in accordance with the policy and procedure developed in Assessment Task 2. Deliver a PowerPoint presentation, ensuring that all the team members participate and present their part. Following the presentation, allow for questions from the audience and collect feedback from the employee group (role‐play team). Following the presentation, write a brief report on the team experience and how the team will use and implement the feedback in improving their induction program in a real‐world scenario. Accordingly, make recommendations for changes to the recruitment, selection and induction policy and procedure (see below). End of the Probation Period (Individual Task) As the next step, assume that the probation period defined in the contract was three (3) months. At the end of the probation period, the employment is either continued or terminated. For simulation purpose, you will need to write both the letters as examples using the employee details above; Confirmation Letter Termination Letter Prepare draft letters and obtain approval from your manager (trainer/assessor roleplay) before finalising. Draft and send by email as instructed by your manager (trainer/assessor roleplay). Make Recommendations for Improvements (Individual Task) Based on your experience, conversations and feedback from team members and candidates in the recruitment, selection and induction processes, provide the following recommendations to the management; Personal Tasks Undertaken and Contributions Made (in this Assessment Task) Recommendation on Recruitment, Selection and Induction Process, Including Staff Training Needs BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 28 of 37 Recommendation on Policy Update (Use the Policy Developed in Assessment Task 1 as a context) Provide the above in a separate sheet as part of evidence. Submission Guidelines Students to submit; Copy of organisation profile and chart developed Copy of reference documents used Copies of presentation slides Copies of completed feedback forms Individual tasks and performance evidence Written team report Students may also be guided to save the documents/files in a unit submission folder on the server if required. Other submission arrangements (e.g., email) can be arranged as mutually convenient for trainers/assessors and students. Ensure that the task/work is submitted along with an “Assignment Cover Sheet” signed by the student. Assignment Cover Sheet is provided with each Learner’s Guide and can also be obtained from college’s reception or website. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 29 of 37 Assessment Task 4: Assessment Task Knowledge Test Schedule TBA Performance Criteria: Outcomes Assessed Required knowledge Addresses some elements of required skills and knowledge as shown in the Assessment Matrix Description: This is a closed book test and must be undertaken in presence of an assessor. All the questions must be answered. Duration: 1 Hour Student work will be assessed based on the following criteria. Students have also been provided with the assessment criteria in the “Learner’s Guide” to ensure that they cover all the task requirements. The same criteria are used in the checklists in Section 8 (Student Competency Records) to record assessment outcome. The following criteria must be addressed for this task; Test completed as per the given instructions and conditions All the questions are attempted and answered Answers are consistent with model answers and demonstrate the required depth of knowledge for this unit of competency The following must be collected and submitted as an evidence along with the checklists and competency record sheet (Section 8). Submission Guidelines Student to submit; Completed Test paper Use the test paper given below or copies as provided by the trainer/assessor. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 30 of 37 Test Paper: BSBHRM525 Manage Recruitment and Onboarding: Assessment Task 4 Student ID Student Name Group Date Q1. List at least six legislations relevant to recruitment and selection of new employees in an organisation. Q2. Describe the concept of outsourcing in your own understanding. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 31 of 37 Q3. Provide a brief meaning of each of the following key legislative areas in your own words. Workplace Diversity Equal Opportunity Anti‐Discrimination Q4. What is an Enterprise Agreement? What does it contain? BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 32 of 37 Q5. The new Fair Work system has replaced the old industrial relations system based on WorkChoices. List five major changes to the industrial relations system as a result. Q6. Explain the National Workplace Relations System. What are it key features? BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 33 of 37 End Test Student signature: Date: BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 34 of 37 7. Academic Policies and Processes Students with Special Needs If leaners/learners have any special needs (e.g., physical disability, learning difficulty) regarding assessment, they should be directed to discuss these with the Course Coordinator. The college will endeavour to make all possible and reasonable adjustments to any aspect of assessment in order to address those needs. Some examples of additional support could include: Language, literacy and numeracy (LLN) Assistive technology Additional materials or tutorials Assistance in using technology for online delivery components. Reasonable adjustment Reasonable adjustment refers to any modification made to the learning environment, certification requirements, training delivery or assessment method to help learners with a disability access and participate in education and training on the same basis as those without disability (IBSA, 2015). The Disability Standards for Education 2005 were formed under the Disability Discrimination Act 1992. They clarify the obligations of training providers to ensure that learners who have a disability are able to access and participate in education and training on the same basis as those without disability. Some examples of reasonable adjustments could include: Personal support services, e.g., a reader, Auslan interpreter, a scribe assistive technology or special equipment, e.g., screen readers, magnifiers, alternative keyboards modifying the presentation method, e.g., visual, oral, print, electronic adjustments to timeframes, e.g., providing materials prior to class, extended time limits adjustment of the physical environment, e.g., specific furniture, arrangement of classroom. The determination of “reasonableness” requires judgement that must take into account the impact on the RTO and the need to maintain the integrity of the qualification. While reasonable adjustments can be made to the ways in which evidence of performance is gathered and demonstrated, the criteria for making Competent/Not Yet Competent decisions (and/or awarding grades) should not be altered in any way. That is to say, the standards expected should be the same irrespective of the group and/or individual being assessed (Disability Standards for Education 2005). Recognition of Prior Learning (RPL) and Credit Transfers Learners may apply for Recognition of Prior Learning (RPL) by providing evidence that they have the required skills and knowledge in the specific areas of competency through work/industry experience and/or completed eligible assessments in equivalent or higher qualification. Appropriate credit transfer may be granted to eligible learners against each unit of competency on evidence to successful completion of the same unit in an equivalent or higher nationally endorsed qualification. Credit transfer learners will finish the course in a shorter duration and are advised to consult appropriate authorities/bodies for applicable criteria if planning further study or stay in Australia. Applicants who have completed formal training or who have relevant and current work or life experience and consider they are able to meet the unit purpose may seek recognition. The college acknowledges skills and knowledge obtained through: Formal training (conducted by industry or educational institutions in Australia or overseas) BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 35 of 37 Work experience Life experience The main focus is on the learning outcomes of these experiences, not on how, when or where the learning occurred. To be granted RPL, applicants will be asked to: 1. 2. 3. Present evidence of their achievement; and/or Undertake a challenge test; and/or Attend an interview with specialist staff. This evidence will be validated through either satisfactory supporting documentation of support from a recognised industry or workplace representative or challenge testing Academic Policies and Procedures Applicable policies and procedure related to this course including plagiarism, assessments, appeals and complaints, can be found with the course coordinator as well as in the “Policies and Procedures” section of the college’s website. BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 36 of 37 Assignment Cover Sheet Student ID Student Name Unit Assessment Task ‐ Title/Number Trainer/Assessor Date Submitted Note: Plagiarism/Cheating is a serious offence. If a student is found plagiarising/cheating, it may result in a penalty of suspension/cancellation of student’s enrolment. In submitting their work, students must be aware of college’s Plagiarism and Academic Misconduct Policy available in student handbook, college’s website and student administration. Declaration of Originality: By submitting this assignment for assessment, I acknowledge and agree that: This assessment task/work is submitted in accordance with the college’s Plagiarism and Academic Misconduct Policy. I also understand the serious nature of academic dishonesty (such as plagiarism) and the penalties attached to being found guilty of committing such offence No part of this assessment task/work has been copied from any other source without acknowledgement of the source No part of this assessment task/work has been written by any other person, except to the extent of team and/or group work as defined in the unit/assessment task A copy of the original assessment task/work is retained by me and that I may be required to submit the original assignment to the trainer/assessor upon request The trainer/assessor may, for the purpose of assessing this assessment task/work: o Provide a copy of this assignment to another member of the faculty for review and feedback; and/or o Submit a copy of this assignment to a plagiarism checking service. I acknowledge that a plagiarism checking service provider may then retain a copy of this assessment task/work on its database for the purpose of future plagiarism checking Late submission: Late submission without a prior approval of the trainer/assessor will not be accepted and may delay the assessment outcome. You may also need to resubmit work as per college’s Reassessment Policy. I declare that this assessment is my own work. Student signature: Date: ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Admin Use Only Received | Date Stamp Comments (if any) BSB50320 | BSBHRM525 Manage Recruitment and Onboarding Learner’s Guide | V 1.0 | May 2021 The Canberra Training School Pty Ltd t/a Canberra Business & Technology College Provider Code: 40882 | CRICOS Code: 03465J Page 37 of 37