Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 6:31 PM Finished Thursday, 3 September 2020, 6:32 PM 15 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text Evolutionary change can be described as __________change. Select one: a. Revolutionary b. Drastic c. Radical d. Gradual Feedback The correct answer is: Gradual Question 2 Not answered Marked out of 1.00 Flag question Question text The following are practices and behaviours of exceptional leaders except . Select one: a. enabling others to act b. modeling the way c. risk avoidance d. inspiring a shared vision Feedback The correct answer is: risk avoidance Question 3 Not answered Marked out of 1.00 Flag question Question text The ongoing effort by managers and leaders to manage change as a means of improving organisational performance. Select one: a. Organisational Culture Analysis (OCA) b. Management by Objectives (MBO) c. Organisational development (OD) d. Culture Audit Feedback The correct answer is: Organisational development (OD) Question 4 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Schuitema b. Koopman c. Trompenaars d. Hofstede Feedback The correct answer is: Trompenaars Question 5 Not answered Marked out of 1.00 Flag question Question text _________ is a dimension that refers to the extent to which people are made nervous by situations that they consider to be contingent, unplanned, unclear, or unpredictable, and the extent to which they try to circumvent such situations by adopting strict codes of behaviour and belief in absolute truths. Select one: a. Particularism b. Uncertainty avoidance c. Ascription d. Large power distance Feedback The correct answer is: Uncertainty avoidance Question 6 Not answered Marked out of 1.00 Flag question Question text What do we call people who make change happen in an organisation? Select one: a. Middle managers b. Change agents c. Volunteers d. Stockholders Feedback The correct answer is: Change agents Question 7 Not answered Marked out of 1.00 Flag question Question text Which social orientation postulates that the ties between people are loose – everyone is expected to look after himself or herself and his or her immediate family? Select one: a. Collectivism b. Individualism c. Team spirit d. Afrocentric Feedback The correct answer is: Individualism Question 8 Not answered Marked out of 1.00 Flag question Question text The beliefs and values shared by people in an organisation are called . Select one: a. Perceptions b. Attitudes c. Corporate culture d. Group think Feedback The correct answer is: Corporate culture Question 9 Not answered Marked out of 1.00 Flag question Question text SA banks always had problems with customer congestion and longer turnaround time to assist clients. The introduction of multipurpose ATMs and online banking for multiple transactions is an example of . Select one: a. a change agent b. transfer of problem c. resistance to change d. a change technique Feedback The correct answer is: a change technique Question 10 Not answered Marked out of 1.00 Flag question Question text The instrument that measures the difference between the current and desired future in an organisation. Select one: a. Management by Objectives (MBO) b. Skills Audit c. Organisational Cultural Analysis (OCA) d. Management by Walking Feedback The correct answer is: Organisational Cultural Analysis (OCA) Question 11 Not answered Marked out of 1.00 Flag question Question text Alphabet Inc. philosophy is in innovation and investing in its workforce to grow and dominate the technologies global market. Identify the best option for this philosophy. Select one: a. Rumour b. Ritual c. Language d. Value Feedback The correct answer is: Value Question 12 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. ritual b. symbol c. assumption d. language Feedback The correct answer is: ritual Question 13 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Pluralism b. Eurocentric c. Afrocentric d. Ubuntu Feedback The correct answer is: Eurocentric Question 14 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Language b. Ritual c. Assumption d. Symbol Feedback The correct answer is: Symbol Question 15 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. No correct option provided b. a liability c. a profit d. an assets Feedback The correct answer is: a liability Question 16 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Ethno-relativism b. Monoculture c. Pluralism d. Racism Feedback The correct answer is: Pluralism Question 17 Not answered Marked out of 1.00 Flag question Question text With which category of employees is delegation most appropriate in line with the Hersey and Blanchard’s leadership cycle model's four (4) quadrants? Select one: a. Volunteers b. Unskilled employees c. Semi-skilled employees d. Experienced employees Feedback The correct answer is: Experienced employees Question 18 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Three b. One c. Four d. Two Feedback The correct answer is: Four Question 19 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. The Vroom-Yetton-Yego model b. Fiedler's model c. Hersey and Blanchard model d. Path goal theory Feedback The correct answer is: Fiedler's model Question 20 Not answered Marked out of 1.00 Flag question Question text Mr. Nkosi is the Chief Executive Officer (CEO) of Furniture SA. He forced his Chief Financial Officer (CFO) to sign a tender approving the company that belongs to Mr. Nkosi's cousin, Timber Trading Pty ltd, to supply timber to their company. What kind of political behaviour is shown here? Select one: a. Purging b. Referent power c. Back stabbing d. Undue influence Feedback The correct answer is: Undue influence Question 21 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Contingency theory b. Traits theory c. Laissez faire d. Attribution theory Feedback The correct answer is: Traits theory Question 22 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Managers primarily provide direction; leaders follow b. Leaders primarily deal with change, managers focus primarily on the management functions c. Leaders primarily deal with policies, processes and procedures; managers deal with change d. Managers primarily deal with change, leaders do not Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 23 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. ethno-relativism b. racism c. pluralism d. monoculture Feedback The correct answer is: monoculture Question 24 Not answered Marked out of 1.00 Flag question Question text Afrocentric value system is often associated with_________. i.Collectivism; ii. Individualism; iii.Achievement; iv. Particularism. Select one: a. ii & iii b. i, ii & iv c. i & iii d. i, & iv Feedback The correct answer is: i, & iv Question 25 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. LIFO syndrome b. Glass-ceiling syndrome c. Groupthink syndrome d. Break-ceiling syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 26 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Ethno-relativism b. Ethnocentrism c. Monoculture d. Pluralism Feedback The correct answer is: Ethnocentrism Question 27 Not answered Marked out of 1.00 Flag question Question text Primary dimensions of diversity include the following: i. age; ii. race; iii. income; iv.gender Select one: a. i, ii & iv b. i, iii & iv c. i, iii & iv d. i & ii Feedback The correct answer is: i, ii & iv Question 28 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Patriarchy b. Diversity c. Discrimination d. Culture Feedback The correct answer is: Diversity Question 29 Not answered Marked out of 1.00 Flag question Question text Which option is not a secondary dimension of diversity? Select one: a. Education b. Gender c. Marital status d. Work experience Feedback The correct answer is: Gender Question 30 Not answered Marked out of 1.00 Flag question Question text Identify an approach to diversity designed to level the playing field in the workplace for all employees to encourage workplace diversity. Select one: a. Segregation b. Promotion c. Affirmative action d. Regression Feedback The correct answer is: Affirmative action Question 31 Not answered Marked out of 1.00 Flag question Question text On which point in the process of change management must the organisation determine “the cost of change, budget implications, target dates, and the influence this will have on the rest of the organisation”? Select one: a. Trigger for change stage b. Diagnose the causes for change stage c. Plan for implementation stage d. Drawing premises stage Feedback The correct answer is: Plan for implementation stage Question 32 Not answered Marked out of 1.00 Flag question Question text __________ means that we should treat others as they want to be treated. Select one: a. The golden rule b. Right-the wrong approach c. Complicated response d. The platinum rule Feedback The correct answer is: The platinum rule Question 33 Not answered Marked out of 1.00 Flag question Question text Select a philosophy which recognises that certain groups of people were discriminated and overlooked in the workplace, and they should be considered for opportunities to advance their status. Select one: a. Euro-centric b. Ethno-relativism c. Black Economic Empowerment (BEE) d. The golden rule Feedback The correct answer is: Black Economic Empowerment (BEE) Question 34 Not answered Marked out of 1.00 Flag question Question text A school of thought who advances the fact that subordinates are “motivated and steered in the right direction” whereas the other argues that people are structurally organised and controlled. Select one: a. Management; leadership b. Labour unions; government c. Government; labour unions d. Leadership; management Feedback The correct answer is: Leadership; management Question 35 Not answered Marked out of 1.00 Flag question Question text Factors that influence both job satisfaction and the performance of subordinates without these being derived in any way from a leader are known as . Select one: a. Female leadership b. Transformational leadership c. Substitutes for leadership d. Attribution theory of leadership Feedback The correct answer is: Substitutes for leadership Question 36 Not answered Marked out of 1.00 Flag question Question text If an organization used an outside consultant as opposed to an insider as change agent, the result would probably be ______________. Select one: a. more reflective of the organization’s history and culture b. more cautious and thoughtful c. reflective of the fact that change agents must live with the consequences of their actions d. more objective Feedback The correct answer is: more objective Question 37 Not answered Marked out of 1.00 Flag question Question text Identify the reason due to which strategic change is likely to be more successful in circumstances of incremental change? Select one: a. It is owned by the senior manager b. It is forcefully implemented c. It is internalized and owned by those who will implement it d. It is facilitated by management consultants Feedback The correct answer is: It is internalized and owned by those who will implement it Question 38 Not answered Marked out of 1.00 Flag question Question text The most relevant disadvantage of using outside consultants as change agents is _________. Select one: a. internal members do not accept external recommendations b. the cost c. they cannot offer an objective perspective d. they do not have to live with the repercussions after the change Feedback The correct answer is: they do not have to live with the repercussions after the change Question 39 Not answered Marked out of 1.00 Flag question Question text Organisational change involves 3 generic processes. They are Transformation, decline and ____________. Select one: a. growth b. downsize c. mergers d. turnaround Feedback The correct answer is: growth Question 40 Not answered Marked out of 1.00 Flag question Question text Using covert influence to overcome resistance to change is called ______________. Select one: a. coercion b. manipulation c. participation d. co-optation Feedback The correct answer is: manipulation Question 41 Not answered Marked out of 1.00 Flag question Question text Which of the following factors can be linked to the development of diversity management as a new approach? Select one: a. Diversity management is often seen as more pro-business than traditional equal opportunities b. Diversity management is a more modern expression than equal opportunities c. Diversity is the preferred name of the (equality and human rights commission d. It is firmly associated with traditional industrial relations Feedback The correct answer is: Diversity management is often seen as more probusiness than traditional equal opportunities Question 42 Not answered Marked out of 1.00 Flag question Question text Diversity among group members presents a challenge to small groups because _________. Select one: a. diversity stems from several sources, including culture, which can exist among individuals from the same country b. members must give up preconceived stereotypes if the group will succeed c. members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country d. members must pay careful attention to their communicative behaviour Feedback The correct answer is: members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country Question 43 Not answered Marked out of 1.00 Flag question Question text Process in which organization employer identify problems, set new standards and taking positive steps for corrections is classified as ___________. Select one: a. confirmative action b. protective action c. reverse action d. affirmative action Feedback The correct answer is: affirmative action Question 44 Not answered Marked out of 1.00 Flag question Question text The significant events people live through together contribute to formation of their worldview, values, and communication preferences. This is an example of ___________. Select one: a. co-cultural differences based on gender b. co-cultural differences based on age c. co-cultural differences based on ethnicity d. co-cultural differences based on race Feedback The correct answer is: co-cultural differences based on age Question 45 Not answered Marked out of 1.00 Flag question Question text Which of the following describe co-cultural characteristics based on socioeconomic class? Select one: a. Education b. Income c. Job authority d. Job authority; education and income Feedback The correct answer is: Job authority; education and income Question 46 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic of Participative leadership? Select one: a. Seeks to pick up the mood of the audience b. Seeks to involve staff in the decision making process c. Employs a clear chain of command d. Believe success arises from leaders and staff working together Feedback The correct answer is: Seeks to involve staff in the decision making process Question 47 Not answered Marked out of 1.00 Flag question Question text Why is autocratic leadership considered negative? Select one: a. leader is extra friendly b. too much confusion arises c. very participative d. people are uninformed, in secured and afraid of the leader Feedback The correct answer is: people are uninformed, in secured and afraid of the leader Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is NOT one of Drucker's seven tasks for managers? Select one: a. Take strategic decisions b. Manage by objectives and take strategic decisions c. Manage by objectives d. Take operational decisions Feedback The correct answer is: Take operational decisions Question 49 Not answered Marked out of 1.00 Flag question Question text Which of the following is expert power? Select one: a. Leader has power because subordinates trust him/her b. Leader can punish staff who do not comply with instructions c. Leader has power because of their expert knowledge d. Leader can reward staff who comply with instructions Feedback The correct answer is: Leader has power because of their expert knowledge Question 50 Not answered Marked out of 1.00 Flag question Question text Leadership is _________________. Select one: a. the function of influencing a group towards the achievement of goals b. a group that achieves goals c. the process of influencing a group toward the achievement of goals d. directing a group towards the achievement of goals Feedback The correct answer is: the process of influencing a group toward the achievement of goals Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 6:32 PM Finished Thursday, 3 September 2020, 6:39 PM 6 mins 26 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text Virgin Group rewards its employees for outstanding performances annually. Which element of corporate culture does this signify? Select one: a. Assumption b. Language c. Ritual d. Symbol Feedback The correct answer is: Ritual Question 2 Not answered Marked out of 1.00 Flag question Question text SAB Miller employees raised their concerns and showed resistance around this deal. Which option is not one of the reasons of their attitude? Select one: a. Threatened self-interest b. Certainty c. Intolerance to change d. Lack of trust Feedback The correct answer is: Certainty Question 3 Not answered Marked out of 1.00 Flag question Question text MultiChoice, the satellite pay TV operator, uses an electronic system to manage its queues of walk-in customers in its branches across South Africa. This exemplifies a change in . Select one: a. people b. structure c. technology d. strategy Feedback The correct answer is: technology Question 4 Not answered Marked out of 1.00 Flag question Question text Select a management activity that directs the behaviour of others to reach organisational goals. Select one: a. Organising b. Planning c. Controlling d. Leading Feedback The correct answer is: Leading Question 5 Not answered Marked out of 1.00 Flag question Question text Culture becomes _____________when important shared beliefs and values interfere with the strategy or culture of the organisation. Select one: a. Rumour b. A symbol c. an asset d. a liability Feedback The correct answer is: a liability Question 6 Not answered Marked out of 1.00 Flag question Question text These are the factors of the task environment except . Select one: a. suppliers b. retailers c. corporate culture d. consumers Feedback The correct answer is: corporate culture Question 7 Not answered Marked out of 1.00 Flag question Question text When management withdraws bonus for employee performance, management is exercising . Select one: a. expert power b. legitimate power c. referent power d. the power of reward Feedback The correct answer is: the power of reward Question 8 Not answered Marked out of 1.00 Flag question Question text South African Brewery Miller Plc (SABMiller) was acquired by Anheuser-Busch InBev (AB InBev) from Belgium. i.Which areas of change are likely to be affected the most? Select one: a. People and strategy b. Technology and people c. Strategy and technology d. Structure and people Feedback The correct answer is: Structure and people Question 9 Not answered Marked out of 1.00 Flag question Question text When a bank seeks advice from an economist about the economic outlook in a near future, the economist possesses________power. Select one: a. referent b. coercive c. legitimate d. expert Feedback The correct answer is: expert Question 10 Not answered Marked out of 1.00 Flag question Question text What do we call people who make change happen in an organisation? Select one: a. Volunteers b. Middle managers c. Change agents d. Stockholders Feedback The correct answer is: Change agents Question 11 Not answered Marked out of 1.00 Flag question Question text A belief that all cultures are equal is called________. Select one: a. Ethno-relativism b. Ethnocentrism c. Monoculture d. Pluralism Feedback The correct answer is: Ethno-relativism Question 12 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. the presence of an exciting vision b. clarity of objectives and purpose c. conducive environment and team effort d. too much complacency Feedback The correct answer is: too much complacency Question 13 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. a liability b. No correct option provided c. a profit d. an assets Feedback The correct answer is: a liability Question 14 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Language b. Assumption c. Symbol d. Ritual Feedback The correct answer is: Symbol Question 15 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Afrocentric b. Eurocentric c. Pluralism d. Ubuntu Feedback The correct answer is: Eurocentric Question 16 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Ethno-relativism b. Monoculture c. Pluralism d. Racism Feedback The correct answer is: Pluralism Question 17 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. substitutes for leadership theory b. traits theory c. task-oriented style d. employee-oriented style Feedback The correct answer is: task-oriented style Question 18 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. Fiedler's model b. Hersey and Blanchard’s leadership cycle model c. The Vroom-Yetton-Yego model d. Path-goal theory Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 19 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Fiedler's model b. Hersey and Blanchard model c. Path goal theory d. The Vroom-Yetton-Yego model Feedback The correct answer is: Fiedler's model Question 20 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Laissez faire b. Attribution theory c. Traits theory d. Contingency theory Feedback The correct answer is: Traits theory Question 21 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Four b. One c. Three d. Two Feedback The correct answer is: Four Question 22 Not answered Marked out of 1.00 Flag question Question text Mr. Nkosi is the Chief Executive Officer (CEO) of Furniture SA. He forced his Chief Financial Officer (CFO) to sign a tender approving the company that belongs to Mr. Nkosi's cousin, Timber Trading Pty ltd, to supply timber to their company. What kind of political behaviour is shown here? Select one: a. Purging b. Referent power c. Back stabbing d. Undue influence Feedback The correct answer is: Undue influence Question 23 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Changing demographics in the labour force b. Important to retain top talent c. To maximise the risk of litigation d. Increasingly diverse employee population Feedback The correct answer is: To maximise the risk of litigation Question 24 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, iii & iv b. i, ii & iv c. i & ii d. i, ii & iii Feedback The correct answer is: i, ii & iii Question 25 Not answered Marked out of 1.00 Flag question Question text Primary dimensions of diversity include the following: i. age; ii. race; iii. income; iv.gender Select one: a. i, iii & iv b. i & ii c. i, ii & iv d. i, iii & iv Feedback The correct answer is: i, ii & iv Question 26 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Ethnocentrism b. Pluralism c. Monoculture d. Ethno-relativism Feedback The correct answer is: Ethnocentrism Question 27 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. ethno-relativism b. monoculture c. pluralism d. racism Feedback The correct answer is: monoculture Question 28 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. Glass-ceiling syndrome b. Break-ceiling syndrome c. Groupthink syndrome d. LIFO syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 29 Not answered Marked out of 1.00 Flag question Question text Which kind of change is proactively conceived and executed in anticipation of future events and developments? Select one: a. Revolutionary change b. Evolutionary change c. Planned change d. Reactive change Feedback The correct answer is: Planned change Question 30 Not answered Marked out of 1.00 Flag question Question text What do we call a leadership theory that builds consensus, is open and inclusive, encourages participation from subordinates and is more caring? Select one: a. Substitutes for leadership b. Female leadership c. Transformational leadership d. Attribution theory of leadership Feedback The correct answer is: Female leadership Question 31 Not answered Marked out of 1.00 Flag question Question text When a leader of an organisation seeks proof or reasons why subordinates act in a certain way, and then modify their acts in order to guide them is using____________theory of leadership. Select one: a. charismatic b. attribution c. contingency d. female Feedback The correct answer is: attribution Question 32 Not answered Marked out of 1.00 Flag question Question text The following are general reasons why people resist change except___________. Select one: a. Knowledge b. Timing c. Inertia d. Peer pressure Feedback The correct answer is: Knowledge Question 33 Not answered Marked out of 1.00 Flag question Question text Mr. John James works for TriQ Inc. as an assistant manager. He has promised his subordinates bonuses should they support him to be the Head of Department in the next meeting. i. What type of political behaviour is James displaying? Select one: a. persuasion b. creating an obligation c. inducement d. coercion Feedback The correct answer is: inducement Question 34 Not answered Marked out of 1.00 Flag question Question text According to this approach goals can be achieved by various means. Select one: a. Entropy b. LIFO c. Equifinality d. Monoculture Feedback The correct answer is: Equifinality Question 35 Not answered Marked out of 1.00 Flag question Question text Former South African president Nelson Mandela, among others, had a huge impact in transforming the country from the segregation regime to a more inclusive and democratic state with his charming and revered personality. Which form of leadership can he be associated with? Select one: a. Charismatic leadership b. Substitutes for leadership c. Female leadership d. Attribution theory of leadership Feedback The correct answer is: Charismatic leadership Question 36 Not answered Marked out of 1.00 Flag question Question text Identify a systematic variable which hampers execution of strategic change? Select one: a. Responsibility without authority b. Misdirected reward and evaluation c. Overly narrow span of control d. Too many hierarchical levels Feedback The correct answer is: Misdirected reward and evaluation Question 37 Not answered Marked out of 1.00 Flag question Question text Change in environment will be coupled with all except ____________. Select one: a. development of a new product b. change in stakeholders c. target the customer at some other market place d. change in services Feedback The correct answer is: change in stakeholders Question 38 Not answered Marked out of 1.00 Flag question Question text Among the most common and influential forces of organizational change are the emergence of new competitors and ___________. Select one: a. new company leadership b. innovations in technology c. innovations in technology; new company leadership and evolving attitudes towards work d. evolving attitudes towards work Feedback The correct answer is: innovations in technology; new company leadership and evolving attitudes towards work Question 39 Not answered Marked out of 1.00 Flag question Question text When grocery stores installed scanners to read the product price, this was an example of managing what change category? Select one: a. People b. Competitors c. Technology d. Structure Feedback The correct answer is: Technology Question 40 Not answered Marked out of 1.00 Flag question Question text If an organization used an outside consultant as opposed to an insider as change agent, the result would probably be ____________. Select one: a. More cautious and thoughtful b. More reflective of the organization’s history and culture c. Reflective of the fact that change agents must live with the consequences of their actions d. More objective Feedback The correct answer is: More objective Question 41 Not answered Marked out of 1.00 Flag question Question text Differences among individuals performing jobs at same workplace are classified as _______. Select one: a. diversity b. opportunity c. employment d. cultural unemployment Feedback The correct answer is: diversity Question 42 Not answered Marked out of 1.00 Flag question Question text The characteristic that refers to how well people in a particular culture tolerate ambiguity and unpredictability is the characteristic of ______________________. Select one: a. masculinity versus femininity b. power distance c. uncertainty avoidance d. high- versus low-context communication Feedback The correct answer is: uncertainty avoidance Question 43 Not answered Marked out of 1.00 Flag question Question text In a Diversity Management approach, organisations seek to achieve a situation where ________. Select one: a. individual differences are valued by the business b. all categories of disadvantaged groups are represented at management level c. individual differences are created through training d. the organisation has a homogeneous workforce Feedback The correct answer is: individual differences are valued by the business Question 44 Not answered Marked out of 1.00 Flag question Question text The cultural characteristic that encompasses how we perceive the nature of the world around us, our relationship to that world, and the purpose of life is the characteristic of ________________. Select one: a. uncertainty avoidance b. power distance c. worldview d. individualism versus collectivism Feedback The correct answer is: worldview Question 45 Not answered Marked out of 1.00 Flag question Question text Type of discrimination which occurs when applicants for a job are refused and prioritizing protected class individuals is classified as _____________. Select one: a. reverse discrimination b. affirmative discrimination c. diversified discrimination d. individualistic discrimination Feedback The correct answer is: reverse discrimination Question 46 Not answered Marked out of 1.00 Flag question Question text It is through ______________ that group members can be inspired, motivated, and guided to be successful and productive. Select one: a. fellowship b. sportsmanship c. Coercion d. leadership Feedback The correct answer is: leadership Question 47 Not answered Marked out of 1.00 Flag question Question text A leader’s people oriented functions include _______________. Select one: a. making the job more pleasant b. making the job more pleasant; reducing tension and boosting morale; defending the group’s values, attitudes and beliefs c. reducing tension and boosting morale d. defending the group’s values, attitudes and beliefs Feedback The correct answer is: making the job more pleasant; reducing tension and boosting morale; defending the group’s values, attitudes and beliefs Question 48 Not answered Marked out of 1.00 Flag question Question text Influencing others to work willingly toward achieving the firm’s objectives is: Select one: a. Organizing b. Motivation c. Management d. Leadership Feedback The correct answer is: Leadership Question 49 Not answered Marked out of 1.00 Flag question Question text ______________ encourages and inspires group members to go above and beyond selfish interests and do what is best for the common good of the group as a whole Select one: a. Transformational leadership style b. Transparent leadership c. Social leadership d. Surrogate leadership Feedback The correct answer is: Transformational leadership style Question 50 Not answered Marked out of 1.00 Flag question Question text A lawyer specialised in criminal law is said to have which type of power? Select one: a. Referent b. Legitimate c. Expert d. Coercive Feedback The correct answer is: Expert Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Finished Thursday, 3 September 2020, 6:51 PM 14 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Thursday, 3 September 2020, 6:51 PM Question text South African Brewery Miller Plc (SABMiller) was acquired by Anheuser-Busch InBev (AB InBev) from Belgium. i.Which areas of change are likely to be affected the most? Select one: a. Strategy and technology b. Structure and people c. Technology and people d. People and strategy Feedback The correct answer is: Structure and people Question 2 Not answered Marked out of 1.00 Flag question Question text Virgin Group rewards its employees for outstanding performances annually. Which element of corporate culture does this signify? Select one: a. Symbol b. Ritual c. Assumption d. Language Feedback The correct answer is: Ritual Question 3 Not answered Marked out of 1.00 Flag question Question text SA banks always had problems with customer congestion and longer turnaround time to assist clients. The introduction of multipurpose ATMs and online banking for multiple transactions is an example of . Select one: a. a change technique b. transfer of problem c. a change agent d. resistance to change Feedback The correct answer is: a change technique Question 4 Not answered Marked out of 1.00 Flag question Question text The following are practices and behaviours of exceptional leaders except . Select one: a. enabling others to act b. inspiring a shared vision c. modeling the way d. risk avoidance Feedback The correct answer is: risk avoidance Question 5 Not answered Marked out of 1.00 Flag question Question text _________ is a dimension that refers to the extent to which people are made nervous by situations that they consider to be contingent, unplanned, unclear, or unpredictable, and the extent to which they try to circumvent such situations by adopting strict codes of behaviour and belief in absolute truths. Select one: a. Ascription b. Large power distance c. Particularism d. Uncertainty avoidance Feedback The correct answer is: Uncertainty avoidance Question 6 Not answered Marked out of 1.00 Flag question Question text SAB Miller employees raised their concerns and showed resistance around this deal. Which option is not one of the reasons of their attitude? Select one: a. Certainty b. Lack of trust c. Intolerance to change d. Threatened self-interest Feedback The correct answer is: Certainty Question 7 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Schuitema b. Koopman c. Trompenaars d. Hofstede Feedback The correct answer is: Trompenaars Question 8 Not answered Marked out of 1.00 Flag question Question text The beliefs and values shared by people in an organisation are called . Select one: a. Corporate culture b. Group think c. Attitudes d. Perceptions Feedback The correct answer is: Corporate culture Question 9 Not answered Marked out of 1.00 Flag question Question text The instrument that measures the difference between the current and desired future in an organisation. Select one: a. Organisational Cultural Analysis (OCA) b. Management by Objectives (MBO) c. Skills Audit d. Management by Walking Feedback The correct answer is: Organisational Cultural Analysis (OCA) Question 10 Not answered Marked out of 1.00 Flag question Question text MultiChoice, the satellite pay TV operator, uses an electronic system to manage its queues of walk-in customers in its branches across South Africa. This exemplifies a change in . Select one: a. strategy b. structure c. technology d. people Feedback The correct answer is: technology Question 11 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. ritual b. symbol c. language d. assumption Feedback The correct answer is: ritual Question 12 Not answered Marked out of 1.00 Flag question Question text Alphabet Inc. philosophy is in innovation and investing in its workforce to grow and dominate the technologies global market. Identify the best option for this philosophy. Select one: a. Language b. Ritual c. Value d. Rumour Feedback The correct answer is: Value Question 13 Not answered Marked out of 1.00 Flag question Question text A belief that all cultures are equal is called________. Select one: a. Pluralism b. Ethno-relativism c. Ethnocentrism d. Monoculture Feedback The correct answer is: Ethno-relativism Question 14 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. clarity of objectives and purpose b. conducive environment and team effort c. too much complacency d. the presence of an exciting vision Feedback The correct answer is: too much complacency Question 15 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Eurocentric b. Ubuntu c. Pluralism d. Afrocentric Feedback The correct answer is: Eurocentric Question 16 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Assumption b. Language c. Symbol d. Ritual Feedback The correct answer is: Symbol Question 17 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. traits theory b. task-oriented style c. employee-oriented style d. substitutes for leadership theory Feedback The correct answer is: task-oriented style Question 18 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. Hersey and Blanchard’s leadership cycle model b. Fiedler's model c. The Vroom-Yetton-Yego model d. Path-goal theory Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 19 Not answered Marked out of 1.00 Flag question Question text With which category of employees is delegation most appropriate in line with the Hersey and Blanchard’s leadership cycle model's four (4) quadrants? Select one: a. Experienced employees b. Unskilled employees c. Volunteers d. Semi-skilled employees Feedback The correct answer is: Experienced employees Question 20 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Leaders primarily deal with policies, processes and procedures; managers deal with change b. Managers primarily deal with change, leaders do not c. Managers primarily provide direction; leaders follow d. Leaders primarily deal with change, managers focus primarily on the management functions Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 21 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Path goal theory b. Hersey and Blanchard model c. Fiedler's model d. The Vroom-Yetton-Yego model Feedback The correct answer is: Fiedler's model Question 22 Not answered Marked out of 1.00 Flag question Question text Mr. Nkosi is the Chief Executive Officer (CEO) of Furniture SA. He forced his Chief Financial Officer (CFO) to sign a tender approving the company that belongs to Mr. Nkosi's cousin, Timber Trading Pty ltd, to supply timber to their company. What kind of political behaviour is shown here? Select one: a. Back stabbing b. Purging c. Undue influence d. Referent power Feedback The correct answer is: Undue influence Question 23 Not answered Marked out of 1.00 Flag question Question text Afrocentric value system is often associated with_________. i.Collectivism; ii. Individualism; iii.Achievement; iv. Particularism. Select one: a. ii & iii b. i, & iv c. i, ii & iv d. i & iii Feedback The correct answer is: i, & iv Question 24 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Culture b. Diversity c. Patriarchy d. Discrimination Feedback The correct answer is: Diversity Question 25 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Changing demographics in the labour force b. To maximise the risk of litigation c. Increasingly diverse employee population d. Important to retain top talent Feedback The correct answer is: To maximise the risk of litigation Question 26 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, ii & iv b. i, iii & iv c. i & ii d. i, ii & iii Feedback The correct answer is: i, ii & iii Question 27 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Ethno-relativism b. Monoculture c. Ethnocentrism d. Pluralism Feedback The correct answer is: Ethnocentrism Question 28 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. ethno-relativism b. pluralism c. racism d. monoculture Feedback The correct answer is: monoculture Question 29 Not answered Marked out of 1.00 Flag question Question text According to__________change model, successful change requires unfreezing current behaviour, changing behaviour and refreezing behaviour. Select one: a. Fielder’s b. Hersey and Blachard’s c. Vroom’s d. Lewin’s Feedback The correct answer is: Lewin’s Question 30 Not answered Marked out of 1.00 Flag question Question text When a manager uses force and threats to get things done, which form of power is he or she applying? Select one: a. coercive power b. power of reward c. expert power d. legitimate power Feedback The correct answer is: coercive power Question 31 Not answered Marked out of 1.00 Flag question Question text Trevor, one of the subordinates, does not like Mr John James overtures. However, he will support him for he is up for promotion and he will seek the same favour from James. Identify the appropriate type of this behaviour by Trevor, the subordinate. Select one: a. persuasion b. inducement c. creating an obligation d. coercion Feedback The correct answer is: creating an obligation Question 32 Not answered Marked out of 1.00 Flag question Question text Identify an approach to diversity designed to level the playing field in the workplace for all employees to encourage workplace diversity. Select one: a. Affirmative action b. Promotion c. Regression d. Segregation Feedback The correct answer is: Affirmative action Question 33 Not answered Marked out of 1.00 Flag question Question text According to this approach goals can be achieved by various means. Select one: a. Monoculture b. Equifinality c. Entropy d. LIFO Feedback The correct answer is: Equifinality Question 34 Not answered Marked out of 1.00 Flag question Question text Mr. John James works for TriQ Inc. as an assistant manager. He has promised his subordinates bonuses should they support him to be the Head of Department in the next meeting. i. What type of political behaviour is James displaying? Select one: a. creating an obligation b. inducement c. persuasion d. coercion Feedback The correct answer is: inducement Question 35 Not answered Marked out of 1.00 Flag question Question text Which option is not a secondary dimension of diversity? Select one: a. Education b. Work experience c. Gender d. Marital status Feedback The correct answer is: Gender Question 36 Not answered Marked out of 1.00 Flag question Question text Several mature South African Organisations have initiated _________________change by changing the change levers. Select one: a. turnaround b. declining c. transformational d. growth Feedback The correct answer is: transformational Question 37 Not answered Marked out of 1.00 Flag question Question text Resistance to change is positive since _____________. Select one: a. it provides a degree of stability to behaviour and productivity b. resistance can be a source of functional conflict c. resistance can be a source of functional conflict; without some resistance, OB would take on characteristics of chaotic randomness; it provides a degree of stability to behaviour and productivity d. without some resistance, OB would take on characteristics of chaotic randomness Feedback The correct answer is: resistance can be a source of functional conflict; without some resistance, OB would take on characteristics of chaotic randomness; it provides a degree of stability to behaviour and productivity Question 38 Not answered Marked out of 1.00 Flag question Question text Which is NOT a source of organizational resistance to change? Select one: a. Security b. Limited focus of change c. Threat to established power relationships d. Structural inertia Feedback The correct answer is: Security Question 39 Not answered Marked out of 1.00 Flag question Question text Organizations that are good at developing relevant capabilities to respond to a changing context are known as _______________. Select one: a. None of the given options b. Knowing organisations c. Learning organisations d. Stretch organisations Feedback The correct answer is: Learning organisations Question 40 Not answered Marked out of 1.00 Flag question Question text In organisations, people who act as catalysts and assume the responsibility for managing the change process are called ______________. Select one: a. charismatic leaders b. change agents c. operations managers d. change masters Feedback The correct answer is: change agents Question 41 Not answered Marked out of 1.00 Flag question Question text Concept which focus on availability of jobs to all individuals without any discrimination is classified as _________________. Select one: a. non-discrimination opportunity b. opportunity of equality c. equal employment opportunity d. none Feedback The correct answer is: equal employment opportunity Question 42 Not answered Marked out of 1.00 Flag question Question text Which of the following are central tenets of diversity management? Select one: a. It is internally driven rather than externally imposed b. It is concerned with eliminating race and sex discrimination c. It is focused on collective group representation d. All Feedback The correct answer is: It is internally driven rather than externally imposed Question 43 Not answered Marked out of 1.00 Flag question Question text When an organization practices effective diversity management, it is said to provide competitive advantages. What are the advantages? Select one: a. The organization appreciates varying viewpoints and thus produces greater openness to ideas b. The organization develops a reputation as a desirable place to work; The organization appreciates varying viewpoints and thus produces greater openness to ideas and Diverse viewpoints in an organization lead to better decisions because a wider range of perspectives is considered and issues can be analysed more thoroughly and critically. c. Diverse viewpoints in an organization lead to better decisions because a wider range of perspectives is considered and issues can be analysed more thoroughly and critically d. The organization develops a reputation as a desirable place to work Feedback The correct answer is: The organization develops a reputation as a desirable place to work; The organization appreciates varying viewpoints and thus produces greater openness to ideas and Diverse viewpoints in an organization lead to better decisions because a wider range of perspectives is considered and issues can be analysed more thoroughly and critically. Question 44 Not answered Marked out of 1.00 Flag question Question text Which culture is more comfortable with a controlling, directive leadership style? Select one: a. masculine cultures b. high-context communication c. feminine cultures d. all Feedback The correct answer is: masculine cultures Question 45 Not answered Marked out of 1.00 Flag question Question text Group of individuals that are provided with safety under regulation of equal employment is classified as ____________. Select one: a. legislative class b. protected class c. affirmative class d. reverse discrimination class Feedback The correct answer is: protected class Question 46 Not answered Marked out of 1.00 Flag question Question text Which style of leadership focuses on team building, conflict resolution, and morale? Select one: a. Transparent leadership b. Social leadership c. Task leadership d. Surrogate leadership Feedback The correct answer is: Social leadership Question 47 Not answered Marked out of 1.00 Flag question Question text Which of the following assumes Theory Y? Select one: a. People seek to avoid work b. People are committed to organisational activities c. People achieve little satisfaction from work d. People are poorly motivated Feedback The correct answer is: People are committed to organisational activities Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is one of Drucker's seven tasks for managers? Select one: a. Manage by objectives; take strategic decisions; communicate quickly and clearly b. Manage by objectives c. Take strategic decisions d. Communicate quickly and clearly Feedback The correct answer is: Manage by objectives; take strategic decisions; communicate quickly and clearly Question 49 Not answered Marked out of 1.00 Flag question Question text A leader uses _____________ when giving the individual or group the authority and responsibility to make a decision. Select one: a. Laissez-faire b. Consultation c. Delegation d. Joint decision Feedback The correct answer is: Delegation Question 50 Not answered Marked out of 1.00 Flag question Question text Which of the following is NOT a feature of authority? Select one: a. Requires no formal position b. Right to do something c. Legitimate power given by organisation d. Derived from position Feedback The correct answer is: Requires no formal position Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 6:54 PM Finished Thursday, 3 September 2020, 6:55 PM 42 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text When management withdraws bonus for employee performance, management is exercising . Select one: a. legitimate power b. referent power c. the power of reward d. expert power Feedback The correct answer is: the power of reward Question 2 Not answered Marked out of 1.00 Flag question Question text Select a management activity that directs the behaviour of others to reach organisational goals. Select one: a. Planning b. Organising c. Controlling d. Leading Feedback The correct answer is: Leading Question 3 Not answered Marked out of 1.00 Flag question Question text Culture becomes _____________when important shared beliefs and values interfere with the strategy or culture of the organisation. Select one: a. an asset b. Rumour c. a liability d. A symbol Feedback The correct answer is: a liability Question 4 Not answered Marked out of 1.00 Flag question Question text These are the factors of the task environment except . Select one: a. retailers b. suppliers c. corporate culture d. consumers Feedback The correct answer is: corporate culture Question 5 Not answered Marked out of 1.00 Flag question Question text Evolutionary change can be described as __________change. Select one: a. Radical b. Gradual c. Revolutionary d. Drastic Feedback The correct answer is: Gradual Question 6 Not answered Marked out of 1.00 Flag question Question text The ongoing effort by managers and leaders to manage change as a means of improving organisational performance. Select one: a. Organisational Culture Analysis (OCA) b. Organisational development (OD) c. Management by Objectives (MBO) d. Culture Audit Feedback The correct answer is: Organisational development (OD) Question 7 Not answered Marked out of 1.00 Flag question Question text Which social orientation postulates that the ties between people are loose – everyone is expected to look after himself or herself and his or her immediate family? Select one: a. Afrocentric b. Individualism c. Collectivism d. Team spirit Feedback The correct answer is: Individualism Question 8 Not answered Marked out of 1.00 Flag question Question text When a bank seeks advice from an economist about the economic outlook in a near future, the economist possesses________power. Select one: a. coercive b. expert c. referent d. legitimate Feedback The correct answer is: expert Question 9 Not answered Marked out of 1.00 Flag question Question text The instrument that measures the difference between the current and desired future in an organisation. Select one: a. Skills Audit b. Management by Objectives (MBO) c. Organisational Cultural Analysis (OCA) d. Management by Walking Feedback The correct answer is: Organisational Cultural Analysis (OCA) Question 10 Not answered Marked out of 1.00 Flag question Question text SA banks always had problems with customer congestion and longer turnaround time to assist clients. The introduction of multipurpose ATMs and online banking for multiple transactions is an example of . Select one: a. a change technique b. transfer of problem c. resistance to change d. a change agent Feedback The correct answer is: a change technique Question 11 Not answered Marked out of 1.00 Flag question Question text A belief that all cultures are equal is called________. Select one: a. Monoculture b. Ethnocentrism c. Ethno-relativism d. Pluralism Feedback The correct answer is: Ethno-relativism Question 12 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Racism b. Ethno-relativism c. Pluralism d. Monoculture Feedback The correct answer is: Pluralism Question 13 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. No correct option provided b. an assets c. a profit d. a liability Feedback The correct answer is: a liability Question 14 Not answered Marked out of 1.00 Flag question Question text Alphabet Inc. philosophy is in innovation and investing in its workforce to grow and dominate the technologies global market. Identify the best option for this philosophy. Select one: a. Rumour b. Ritual c. Language d. Value Feedback The correct answer is: Value Question 15 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. clarity of objectives and purpose b. the presence of an exciting vision c. conducive environment and team effort d. too much complacency Feedback The correct answer is: too much complacency Question 16 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. language b. assumption c. ritual d. symbol Feedback The correct answer is: ritual Question 17 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Managers primarily provide direction; leaders follow b. Leaders primarily deal with policies, processes and procedures; managers deal with change c. Leaders primarily deal with change, managers focus primarily on the management functions d. Managers primarily deal with change, leaders do not Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 18 Not answered Marked out of 1.00 Flag question Question text With which category of employees is delegation most appropriate in line with the Hersey and Blanchard’s leadership cycle model's four (4) quadrants? Select one: a. Semi-skilled employees b. Volunteers c. Experienced employees d. Unskilled employees Feedback The correct answer is: Experienced employees Question 19 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Traits theory b. Contingency theory c. Attribution theory d. Laissez faire Feedback The correct answer is: Traits theory Question 20 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. The Vroom-Yetton-Yego model b. Path-goal theory c. Fiedler's model d. Hersey and Blanchard’s leadership cycle model Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 21 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. One b. Two c. Four d. Three Feedback The correct answer is: Four Question 22 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. employee-oriented style b. traits theory c. substitutes for leadership theory d. task-oriented style Feedback The correct answer is: task-oriented style Question 23 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Discrimination b. Diversity c. Culture d. Patriarchy Feedback The correct answer is: Diversity Question 24 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, ii & iii b. i & ii c. i, ii & iv d. i, iii & iv Feedback The correct answer is: i, ii & iii Question 25 Not answered Marked out of 1.00 Flag question Question text Primary dimensions of diversity include the following: i. age; ii. race; iii. income; iv.gender Select one: a. i & ii b. i, iii & iv c. i, iii & iv d. i, ii & iv Feedback The correct answer is: i, ii & iv Question 26 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. To maximise the risk of litigation b. Changing demographics in the labour force c. Increasingly diverse employee population d. Important to retain top talent Feedback The correct answer is: To maximise the risk of litigation Question 27 Not answered Marked out of 1.00 Flag question Question text Afrocentric value system is often associated with_________. i.Collectivism; ii. Individualism; iii.Achievement; iv. Particularism. Select one: a. i, ii & iv b. i & iii c. ii & iii d. i, & iv Feedback The correct answer is: i, & iv Question 28 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. Break-ceiling syndrome b. Groupthink syndrome c. Glass-ceiling syndrome d. LIFO syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 29 Not answered Marked out of 1.00 Flag question Question text When a leader of an organisation seeks proof or reasons why subordinates act in a certain way, and then modify their acts in order to guide them is using____________theory of leadership. Select one: a. charismatic b. female c. contingency d. attribution Feedback The correct answer is: attribution Question 30 Not answered Marked out of 1.00 Flag question Question text What do we call a leadership theory that builds consensus, is open and inclusive, encourages participation from subordinates and is more caring? Select one: a. Transformational leadership b. Female leadership c. Substitutes for leadership d. Attribution theory of leadership Feedback The correct answer is: Female leadership Question 31 Not answered Marked out of 1.00 Flag question Question text __________ means that we should treat others as they want to be treated. Select one: a. Right-the wrong approach b. The platinum rule c. Complicated response d. The golden rule Feedback The correct answer is: The platinum rule Question 32 Not answered Marked out of 1.00 Flag question Question text On which point in the process of change management must the organisation determine “the cost of change, budget implications, target dates, and the influence this will have on the rest of the organisation”? Select one: a. Drawing premises stage b. Diagnose the causes for change stage c. Plan for implementation stage d. Trigger for change stage Feedback The correct answer is: Plan for implementation stage Question 33 Not answered Marked out of 1.00 Flag question Question text The following are general reasons why people resist change except___________. Select one: a. Timing b. Peer pressure c. Inertia d. Knowledge Feedback The correct answer is: Knowledge Question 34 Not answered Marked out of 1.00 Flag question Question text When a manager uses force and threats to get things done, which form of power is he or she applying? Select one: a. legitimate power b. coercive power c. expert power d. power of reward Feedback The correct answer is: coercive power Question 35 Not answered Marked out of 1.00 Flag question Question text Select a philosophy which recognises that certain groups of people were discriminated and overlooked in the workplace, and they should be considered for opportunities to advance their status. Select one: a. Euro-centric b. Ethno-relativism c. The golden rule d. Black Economic Empowerment (BEE) Feedback The correct answer is: Black Economic Empowerment (BEE) Question 36 Not answered Marked out of 1.00 Flag question Question text Which one of the following is NOT a tactic for dealing with resistance to change? Select one: a. Cooperation b. Participation c. Negotiation d. Manipulation Feedback The correct answer is: Cooperation Question 37 Not answered Marked out of 1.00 Flag question Question text ______________ is using direct threats or force on those who resist change. Select one: a. Negotiation b. Coercion c. Education and communication d. Cooptation Feedback The correct answer is: Coercion Question 38 Not answered Marked out of 1.00 Flag question Question text Managing __________ are critical to successfully leading organisational change. Select one: a. values and cultural artifacts b. all the above options c. cultural and demography d. socio cultural aspects Feedback The correct answer is: values and cultural artifacts Question 39 Not answered Marked out of 1.00 Flag question Question text Why is it important to understand the organizational context in thinking about the management of strategic change? Select one: a. Because understanding the timescale of change is important b. Because there is no one right formula for managing strategic change. It may differ according to the context of the organisation c. Because understanding the managerial and personal capabilities to manage change in the organisation is important d. Because it is important to analyse the organizational environment to develop strategies Feedback The correct answer is: Because it is important to analyse the organizational environment to develop strategies Question 40 Not answered Marked out of 1.00 Flag question Question text Resistance to change is due to ___________. Select one: a. status quo b. poverty c. fear of unknown d. status quo and fear of unknown Feedback The correct answer is: status quo and fear of unknown Question 41 Not answered Marked out of 1.00 Flag question Question text The term that encompasses a wide variety of differences, including ethnicity, race, age, social class, education, and sexual orientation is ____________. Select one: a. culture b. ethnocentricity c. diversity d. cultural identity Feedback The correct answer is: diversity Question 42 Not answered Marked out of 1.00 Flag question Question text Intracultural communication is ___________. Select one: a. among individuals from the same culture or co-culture b. all c. among individuals from different cultures or co-cultures d. the basis for all encounters in group communication Feedback The correct answer is: among individuals from the same culture or co-culture Question 43 Not answered Marked out of 1.00 Flag question Question text Which of the following is NOT one of the central tenets of diversity management? Select one: a. It is concerned equality not diversity b. It is focused on individuals not groups c. It addresses total culture, not systems and processes d. It is the responsibility of everyone in the organisation, and not just personnel managers Feedback The correct answer is: It is concerned equality not diversity Question 44 Not answered Marked out of 1.00 Flag question Question text Which is NOT a guideline for ethical intercultural interaction? Select one: a. Recognize and accept differences b. Insist that others follow the prescriptions of your culture c. Be willing to discuss intercultural differences openly d. Resist making attributions of stupidity or ill intent Feedback The correct answer is: Insist that others follow the prescriptions of your culture Question 45 Not answered Marked out of 1.00 Flag question Question text Which of the following describe co-cultural characteristics based on socioeconomic class? Select one: a. Education b. Job authority c. Job authority; education and income d. Income Feedback The correct answer is: Job authority; education and income Question 46 Not answered Marked out of 1.00 Flag question Question text Which style of leadership focuses on goals, standards, and organization? Select one: a. Transformational leadership b. Semantic leadership c. Task leadership d. Social leadership Feedback The correct answer is: Task leadership Question 47 Not answered Marked out of 1.00 Flag question Question text Which of the following statements about leadership is false? Select one: a. When people operate as leaders their role is always clearly established and defined b. Leadership does not necessarily take place within a hierarchical structure of an organisation c. All of the given options d. Not every leader is a manager Feedback The correct answer is: When people operate as leaders their role is always clearly established and defined Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is reward power? Select one: a. Leader has power because of their expert knowledge b. Leader can reward staff who comply with instructions c. Leader is able to exercise power because of their charisma and reputation d. Leader can exercise power as a result of their position in the organisation Feedback The correct answer is: Leader can reward staff who comply with instructions Question 49 Not answered Marked out of 1.00 Flag question Question text Leaders who enlist the help of subordinates as a group to solve problems is _________. Select one: a. Laissez-faire b. Participative c. Situational d. Employee-oriented Feedback The correct answer is: Participative Question 50 Not answered Marked out of 1.00 Flag question Question text Effective leadership reflects a balance of _____________. Select one: a. traits and skills b. leadership styles or behaviours; traits and skills c. situations and influences d. leadership styles or behaviours Feedback The correct answer is: leadership styles or behaviours; traits and skills Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 6:58 PM Finished Thursday, 3 September 2020, 6:59 PM 1 min 33 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text The following are practices and behaviours of exceptional leaders except . Select one: a. inspiring a shared vision b. risk avoidance c. modeling the way d. enabling others to act Feedback The correct answer is: risk avoidance Question 2 Not answered Marked out of 1.00 Flag question Question text Which social orientation postulates that the ties between people are loose – everyone is expected to look after himself or herself and his or her immediate family? Select one: a. Team spirit b. Collectivism c. Afrocentric d. Individualism Feedback The correct answer is: Individualism Question 3 Not answered Marked out of 1.00 Flag question Question text MultiChoice, the satellite pay TV operator, uses an electronic system to manage its queues of walk-in customers in its branches across South Africa. This exemplifies a change in . Select one: a. strategy b. structure c. technology d. people Feedback The correct answer is: technology Question 4 Not answered Marked out of 1.00 Flag question Question text When management withdraws bonus for employee performance, management is exercising . Select one: a. referent power b. legitimate power c. expert power d. the power of reward Feedback The correct answer is: the power of reward Question 5 Not answered Marked out of 1.00 Flag question Question text The ongoing effort by managers and leaders to manage change as a means of improving organisational performance. Select one: a. Culture Audit b. Organisational Culture Analysis (OCA) c. Organisational development (OD) d. Management by Objectives (MBO) Feedback The correct answer is: Organisational development (OD) Question 6 Not answered Marked out of 1.00 Flag question Question text Virgin Group rewards its employees for outstanding performances annually. Which element of corporate culture does this signify? Select one: a. Symbol b. Ritual c. Language d. Assumption Feedback The correct answer is: Ritual Question 7 Not answered Marked out of 1.00 Flag question Question text These are the factors of the task environment except . Select one: a. retailers b. corporate culture c. suppliers d. consumers Feedback The correct answer is: corporate culture Question 8 Not answered Marked out of 1.00 Flag question Question text Evolutionary change can be described as __________change. Select one: a. Drastic b. Radical c. Gradual d. Revolutionary Feedback The correct answer is: Gradual Question 9 Not answered Marked out of 1.00 Flag question Question text When a bank seeks advice from an economist about the economic outlook in a near future, the economist possesses________power. Select one: a. coercive b. legitimate c. referent d. expert Feedback The correct answer is: expert Question 10 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Schuitema b. Trompenaars c. Hofstede d. Koopman Feedback The correct answer is: Trompenaars Question 11 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. language b. ritual c. assumption d. symbol Feedback The correct answer is: ritual Question 12 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Ubuntu b. Pluralism c. Afrocentric d. Eurocentric Feedback The correct answer is: Eurocentric Question 13 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. No correct option provided b. a liability c. a profit d. an assets Feedback The correct answer is: a liability Question 14 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Symbol b. Language c. Assumption d. Ritual Feedback The correct answer is: Symbol Question 15 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. too much complacency b. the presence of an exciting vision c. conducive environment and team effort d. clarity of objectives and purpose Feedback The correct answer is: too much complacency Question 16 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Racism b. Ethno-relativism c. Monoculture d. Pluralism Feedback The correct answer is: Pluralism Question 17 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Hersey and Blanchard model b. Fiedler's model c. Path goal theory d. The Vroom-Yetton-Yego model Feedback The correct answer is: Fiedler's model Question 18 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. task-oriented style b. traits theory c. substitutes for leadership theory d. employee-oriented style Feedback The correct answer is: task-oriented style Question 19 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. Hersey and Blanchard’s leadership cycle model b. The Vroom-Yetton-Yego model c. Path-goal theory d. Fiedler's model Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 20 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Attribution theory b. Contingency theory c. Traits theory d. Laissez faire Feedback The correct answer is: Traits theory Question 21 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Managers primarily provide direction; leaders follow b. Managers primarily deal with change, leaders do not c. Leaders primarily deal with policies, processes and procedures; managers deal with change d. Leaders primarily deal with change, managers focus primarily on the management functions Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 22 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Two b. One c. Three d. Four Feedback The correct answer is: Four Question 23 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, ii & iii b. i & ii c. i, ii & iv d. i, iii & iv Feedback The correct answer is: i, ii & iii Question 24 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Discrimination b. Patriarchy c. Diversity d. Culture Feedback The correct answer is: Diversity Question 25 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Ethno-relativism b. Pluralism c. Ethnocentrism d. Monoculture Feedback The correct answer is: Ethnocentrism Question 26 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. racism b. ethno-relativism c. pluralism d. monoculture Feedback The correct answer is: monoculture Question 27 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Increasingly diverse employee population b. Important to retain top talent c. Changing demographics in the labour force d. To maximise the risk of litigation Feedback The correct answer is: To maximise the risk of litigation Question 28 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. Break-ceiling syndrome b. Groupthink syndrome c. LIFO syndrome d. Glass-ceiling syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 29 Not answered Marked out of 1.00 Flag question Question text Former South African president Nelson Mandela, among others, had a huge impact in transforming the country from the segregation regime to a more inclusive and democratic state with his charming and revered personality. Which form of leadership can he be associated with? Select one: a. Substitutes for leadership b. Attribution theory of leadership c. Charismatic leadership d. Female leadership Feedback The correct answer is: Charismatic leadership Question 30 Not answered Marked out of 1.00 Flag question Question text A school of thought who advances the fact that subordinates are “motivated and steered in the right direction” whereas the other argues that people are structurally organised and controlled. Select one: a. Government; labour unions b. Leadership; management c. Labour unions; government d. Management; leadership Feedback The correct answer is: Leadership; management Question 31 Not answered Marked out of 1.00 Flag question Question text Trevor, one of the subordinates, does not like Mr John James overtures. However, he will support him for he is up for promotion and he will seek the same favour from James. Identify the appropriate type of this behaviour by Trevor, the subordinate. Select one: a. inducement b. creating an obligation c. persuasion d. coercion Feedback The correct answer is: creating an obligation Question 32 Not answered Marked out of 1.00 Flag question Question text Which kind of change is proactively conceived and executed in anticipation of future events and developments? Select one: a. Revolutionary change b. Evolutionary change c. Planned change d. Reactive change Feedback The correct answer is: Planned change Question 33 Not answered Marked out of 1.00 Flag question Question text According to__________change model, successful change requires unfreezing current behaviour, changing behaviour and refreezing behaviour. Select one: a. Fielder’s b. Hersey and Blachard’s c. Lewin’s d. Vroom’s Feedback The correct answer is: Lewin’s Question 34 Not answered Marked out of 1.00 Flag question Question text Factors that influence both job satisfaction and the performance of subordinates without these being derived in any way from a leader are known as . Select one: a. Attribution theory of leadership b. Substitutes for leadership c. Female leadership d. Transformational leadership Feedback The correct answer is: Substitutes for leadership Question 35 Not answered Marked out of 1.00 Flag question Question text When a manager uses force and threats to get things done, which form of power is he or she applying? Select one: a. power of reward b. legitimate power c. expert power d. coercive power Feedback The correct answer is: coercive power Question 36 Not answered Marked out of 1.00 Flag question Question text Managers’ options for change essentially fall into what three categories? Select one: a. environment, technology, and mission b. mission, structure, and people c. structure, technology, and people d. mission, environment, and process Feedback The correct answer is: structure, technology, and people Question 37 Not answered Marked out of 1.00 Flag question Question text Organizations that are good at developing relevant capabilities to respond to a changing context are known as __________. Select one: a. knowing organisations b. stretch organisations c. learning organisations d. None of the given options Feedback The correct answer is: learning organisations Question 38 Not answered Marked out of 1.00 Flag question Question text Which of the following is an example of individual resistance to change? Select one: a. Group inertia b. Structural inertia c. Threat to expertise d. Habit Feedback The correct answer is: Habit Question 39 Not answered Marked out of 1.00 Flag question Question text According to Kurt Lewin, which of the following is not a stage in the change process? Select one: a. Changing b. Restraining c. Refreezing d. Unfreezing Feedback The correct answer is: Restraining Question 40 Not answered Marked out of 1.00 Flag question Question text The most relevant disadvantage of using outside consultants as change agents is ___________. Select one: a. they cannot offer an objective perspective b. internal members do not accept external recommendations c. the cost d. they do not have to live with the repercussions after the change Feedback The correct answer is: they do not have to live with the repercussions after the change Question 41 Not answered Marked out of 1.00 Flag question Question text Differences among individuals performing jobs at same workplace are classified as _______. Select one: a. diversity b. employment c. opportunity d. cultural unemployment Feedback The correct answer is: diversity Question 42 Not answered Marked out of 1.00 Flag question Question text The significant events people live through together contribute to formation of their worldview, values, and communication preferences. This is an example of ___________. Select one: a. co-cultural differences based on ethnicity b. co-cultural differences based on gender c. co-cultural differences based on race d. co-cultural differences based on age Feedback The correct answer is: co-cultural differences based on age Question 43 Not answered Marked out of 1.00 Flag question Question text Which is NOT a guideline for ethical intercultural interaction? Select one: a. Insist that others follow the prescriptions of your culture b. Resist making attributions of stupidity or ill intent c. Recognize and accept differences d. Be willing to discuss intercultural differences openly Feedback The correct answer is: Insist that others follow the prescriptions of your culture Question 44 Not answered Marked out of 1.00 Flag question Question text Diversity among group members presents a challenge to small groups because _________. Select one: a. members must pay careful attention to their communicative behaviour b. members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country c. diversity stems from several sources, including culture, which can exist among individuals from the same country d. members must give up preconceived stereotypes if the group will succeed Feedback The correct answer is: members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country Question 45 Not answered Marked out of 1.00 Flag question Question text Which culture is more comfortable with a controlling, directive leadership style? Select one: a. masculine cultures b. feminine cultures c. high-context communication d. all Feedback The correct answer is: masculine cultures Question 46 Not answered Marked out of 1.00 Flag question Question text A democratic leadership style has which of the following characteristics? Select one: a. A dictatorial leader b. Split power and a dictatorial leader c. Split power d. Genuine Feedback The correct answer is: Split power Question 47 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic of Charismatic leadership? Select one: a. Employs a clear chain of command b. Builds a strong and distinctive image for the organisation c. Takes the view that rewards and punishment motivate staff d. Seeks to involve staff in the decision making process Feedback The correct answer is: Builds a strong and distinctive image for the organisation Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic Transactional leadership? Select one: a. Takes the view that rewards and punishment motivate staff b. Believe success arises from leaders and staff working together c. Seeks to pick up the mood of the audience d. Seeks to involve staff in the decision making process Feedback The correct answer is: Takes the view that rewards and punishment motivate staff Question 49 Not answered Marked out of 1.00 Flag question Question text The following phrase is used to describe a leader? Select one: a. Acts with established culture b. Uses traditional influence c. Challenges status quo d. Relies on control strategies Feedback The correct answer is: Challenges status quo Question 50 Not answered Marked out of 1.00 Flag question Question text Contingency theories of leadership are based on the belief that ____________. Select one: a. none of the given options b. there is a single style of leadership appropriate to all situations c. there is no single style of leadership appropriate to all situations d. there is a single style of leadership appropriate to all managers Feedback The correct answer is: there is a single style of leadership appropriate to all situations Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 6:58 PM Finished Thursday, 3 September 2020, 6:59 PM 1 min 33 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text The following are practices and behaviours of exceptional leaders except . Select one: a. inspiring a shared vision b. risk avoidance c. modeling the way d. enabling others to act Feedback The correct answer is: risk avoidance Question 2 Not answered Marked out of 1.00 Flag question Question text Which social orientation postulates that the ties between people are loose – everyone is expected to look after himself or herself and his or her immediate family? Select one: a. Team spirit b. Collectivism c. Afrocentric d. Individualism Feedback The correct answer is: Individualism Question 3 Not answered Marked out of 1.00 Flag question Question text MultiChoice, the satellite pay TV operator, uses an electronic system to manage its queues of walk-in customers in its branches across South Africa. This exemplifies a change in . Select one: a. strategy b. structure c. technology d. people Feedback The correct answer is: technology Question 4 Not answered Marked out of 1.00 Flag question Question text When management withdraws bonus for employee performance, management is exercising . Select one: a. referent power b. legitimate power c. expert power d. the power of reward Feedback The correct answer is: the power of reward Question 5 Not answered Marked out of 1.00 Flag question Question text The ongoing effort by managers and leaders to manage change as a means of improving organisational performance. Select one: a. Culture Audit b. Organisational Culture Analysis (OCA) c. Organisational development (OD) d. Management by Objectives (MBO) Feedback The correct answer is: Organisational development (OD) Question 6 Not answered Marked out of 1.00 Flag question Question text Virgin Group rewards its employees for outstanding performances annually. Which element of corporate culture does this signify? Select one: a. Symbol b. Ritual c. Language d. Assumption Feedback The correct answer is: Ritual Question 7 Not answered Marked out of 1.00 Flag question Question text These are the factors of the task environment except . Select one: a. retailers b. corporate culture c. suppliers d. consumers Feedback The correct answer is: corporate culture Question 8 Not answered Marked out of 1.00 Flag question Question text Evolutionary change can be described as __________change. Select one: a. Drastic b. Radical c. Gradual d. Revolutionary Feedback The correct answer is: Gradual Question 9 Not answered Marked out of 1.00 Flag question Question text When a bank seeks advice from an economist about the economic outlook in a near future, the economist possesses________power. Select one: a. coercive b. legitimate c. referent d. expert Feedback The correct answer is: expert Question 10 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Schuitema b. Trompenaars c. Hofstede d. Koopman Feedback The correct answer is: Trompenaars Question 11 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. language b. ritual c. assumption d. symbol Feedback The correct answer is: ritual Question 12 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Ubuntu b. Pluralism c. Afrocentric d. Eurocentric Feedback The correct answer is: Eurocentric Question 13 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. No correct option provided b. a liability c. a profit d. an assets Feedback The correct answer is: a liability Question 14 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Symbol b. Language c. Assumption d. Ritual Feedback The correct answer is: Symbol Question 15 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. too much complacency b. the presence of an exciting vision c. conducive environment and team effort d. clarity of objectives and purpose Feedback The correct answer is: too much complacency Question 16 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Racism b. Ethno-relativism c. Monoculture d. Pluralism Feedback The correct answer is: Pluralism Question 17 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Hersey and Blanchard model b. Fiedler's model c. Path goal theory d. The Vroom-Yetton-Yego model Feedback The correct answer is: Fiedler's model Question 18 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. task-oriented style b. traits theory c. substitutes for leadership theory d. employee-oriented style Feedback The correct answer is: task-oriented style Question 19 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. Hersey and Blanchard’s leadership cycle model b. The Vroom-Yetton-Yego model c. Path-goal theory d. Fiedler's model Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 20 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Attribution theory b. Contingency theory c. Traits theory d. Laissez faire Feedback The correct answer is: Traits theory Question 21 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Managers primarily provide direction; leaders follow b. Managers primarily deal with change, leaders do not c. Leaders primarily deal with policies, processes and procedures; managers deal with change d. Leaders primarily deal with change, managers focus primarily on the management functions Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 22 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Two b. One c. Three d. Four Feedback The correct answer is: Four Question 23 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, ii & iii b. i & ii c. i, ii & iv d. i, iii & iv Feedback The correct answer is: i, ii & iii Question 24 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Discrimination b. Patriarchy c. Diversity d. Culture Feedback The correct answer is: Diversity Question 25 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Ethno-relativism b. Pluralism c. Ethnocentrism d. Monoculture Feedback The correct answer is: Ethnocentrism Question 26 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. racism b. ethno-relativism c. pluralism d. monoculture Feedback The correct answer is: monoculture Question 27 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Increasingly diverse employee population b. Important to retain top talent c. Changing demographics in the labour force d. To maximise the risk of litigation Feedback The correct answer is: To maximise the risk of litigation Question 28 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. Break-ceiling syndrome b. Groupthink syndrome c. LIFO syndrome d. Glass-ceiling syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 29 Not answered Marked out of 1.00 Flag question Question text Former South African president Nelson Mandela, among others, had a huge impact in transforming the country from the segregation regime to a more inclusive and democratic state with his charming and revered personality. Which form of leadership can he be associated with? Select one: a. Substitutes for leadership b. Attribution theory of leadership c. Charismatic leadership d. Female leadership Feedback The correct answer is: Charismatic leadership Question 30 Not answered Marked out of 1.00 Flag question Question text A school of thought who advances the fact that subordinates are “motivated and steered in the right direction” whereas the other argues that people are structurally organised and controlled. Select one: a. Government; labour unions b. Leadership; management c. Labour unions; government d. Management; leadership Feedback The correct answer is: Leadership; management Question 31 Not answered Marked out of 1.00 Flag question Question text Trevor, one of the subordinates, does not like Mr John James overtures. However, he will support him for he is up for promotion and he will seek the same favour from James. Identify the appropriate type of this behaviour by Trevor, the subordinate. Select one: a. inducement b. creating an obligation c. persuasion d. coercion Feedback The correct answer is: creating an obligation Question 32 Not answered Marked out of 1.00 Flag question Question text Which kind of change is proactively conceived and executed in anticipation of future events and developments? Select one: a. Revolutionary change b. Evolutionary change c. Planned change d. Reactive change Feedback The correct answer is: Planned change Question 33 Not answered Marked out of 1.00 Flag question Question text According to__________change model, successful change requires unfreezing current behaviour, changing behaviour and refreezing behaviour. Select one: a. Fielder’s b. Hersey and Blachard’s c. Lewin’s d. Vroom’s Feedback The correct answer is: Lewin’s Question 34 Not answered Marked out of 1.00 Flag question Question text Factors that influence both job satisfaction and the performance of subordinates without these being derived in any way from a leader are known as . Select one: a. Attribution theory of leadership b. Substitutes for leadership c. Female leadership d. Transformational leadership Feedback The correct answer is: Substitutes for leadership Question 35 Not answered Marked out of 1.00 Flag question Question text When a manager uses force and threats to get things done, which form of power is he or she applying? Select one: a. power of reward b. legitimate power c. expert power d. coercive power Feedback The correct answer is: coercive power Question 36 Not answered Marked out of 1.00 Flag question Question text Managers’ options for change essentially fall into what three categories? Select one: a. environment, technology, and mission b. mission, structure, and people c. structure, technology, and people d. mission, environment, and process Feedback The correct answer is: structure, technology, and people Question 37 Not answered Marked out of 1.00 Flag question Question text Organizations that are good at developing relevant capabilities to respond to a changing context are known as __________. Select one: a. knowing organisations b. stretch organisations c. learning organisations d. None of the given options Feedback The correct answer is: learning organisations Question 38 Not answered Marked out of 1.00 Flag question Question text Which of the following is an example of individual resistance to change? Select one: a. Group inertia b. Structural inertia c. Threat to expertise d. Habit Feedback The correct answer is: Habit Question 39 Not answered Marked out of 1.00 Flag question Question text According to Kurt Lewin, which of the following is not a stage in the change process? Select one: a. Changing b. Restraining c. Refreezing d. Unfreezing Feedback The correct answer is: Restraining Question 40 Not answered Marked out of 1.00 Flag question Question text The most relevant disadvantage of using outside consultants as change agents is ___________. Select one: a. they cannot offer an objective perspective b. internal members do not accept external recommendations c. the cost d. they do not have to live with the repercussions after the change Feedback The correct answer is: they do not have to live with the repercussions after the change Question 41 Not answered Marked out of 1.00 Flag question Question text Differences among individuals performing jobs at same workplace are classified as _______. Select one: a. diversity b. employment c. opportunity d. cultural unemployment Feedback The correct answer is: diversity Question 42 Not answered Marked out of 1.00 Flag question Question text The significant events people live through together contribute to formation of their worldview, values, and communication preferences. This is an example of ___________. Select one: a. co-cultural differences based on ethnicity b. co-cultural differences based on gender c. co-cultural differences based on race d. co-cultural differences based on age Feedback The correct answer is: co-cultural differences based on age Question 43 Not answered Marked out of 1.00 Flag question Question text Which is NOT a guideline for ethical intercultural interaction? Select one: a. Insist that others follow the prescriptions of your culture b. Resist making attributions of stupidity or ill intent c. Recognize and accept differences d. Be willing to discuss intercultural differences openly Feedback The correct answer is: Insist that others follow the prescriptions of your culture Question 44 Not answered Marked out of 1.00 Flag question Question text Diversity among group members presents a challenge to small groups because _________. Select one: a. members must pay careful attention to their communicative behaviour b. members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country c. diversity stems from several sources, including culture, which can exist among individuals from the same country d. members must give up preconceived stereotypes if the group will succeed Feedback The correct answer is: members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country Question 45 Not answered Marked out of 1.00 Flag question Question text Which culture is more comfortable with a controlling, directive leadership style? Select one: a. masculine cultures b. feminine cultures c. high-context communication d. all Feedback The correct answer is: masculine cultures Question 46 Not answered Marked out of 1.00 Flag question Question text A democratic leadership style has which of the following characteristics? Select one: a. A dictatorial leader b. Split power and a dictatorial leader c. Split power d. Genuine Feedback The correct answer is: Split power Question 47 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic of Charismatic leadership? Select one: a. Employs a clear chain of command b. Builds a strong and distinctive image for the organisation c. Takes the view that rewards and punishment motivate staff d. Seeks to involve staff in the decision making process Feedback The correct answer is: Builds a strong and distinctive image for the organisation Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic Transactional leadership? Select one: a. Takes the view that rewards and punishment motivate staff b. Believe success arises from leaders and staff working together c. Seeks to pick up the mood of the audience d. Seeks to involve staff in the decision making process Feedback The correct answer is: Takes the view that rewards and punishment motivate staff Question 49 Not answered Marked out of 1.00 Flag question Question text The following phrase is used to describe a leader? Select one: a. Acts with established culture b. Uses traditional influence c. Challenges status quo d. Relies on control strategies Feedback The correct answer is: Challenges status quo Question 50 Not answered Marked out of 1.00 Flag question Question text Contingency theories of leadership are based on the belief that ____________. Select one: a. none of the given options b. there is a single style of leadership appropriate to all situations c. there is no single style of leadership appropriate to all situations d. there is a single style of leadership appropriate to all managers Feedback The correct answer is: there is a single style of leadership appropriate to all situations Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 7:05 PM Finished Thursday, 3 September 2020, 7:07 PM 1 min 41 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text What do we call people who make change happen in an organisation? Select one: a. Middle managers b. Change agents c. Stockholders d. Volunteers Feedback The correct answer is: Change agents Question 2 Not answered Marked out of 1.00 Flag question Question text SA banks always had problems with customer congestion and longer turnaround time to assist clients. The introduction of multipurpose ATMs and online banking for multiple transactions is an example of . Select one: a. transfer of problem b. resistance to change c. a change agent d. a change technique Feedback The correct answer is: a change technique Question 3 Not answered Marked out of 1.00 Flag question Question text Culture becomes _____________when important shared beliefs and values interfere with the strategy or culture of the organisation. Select one: a. a liability b. A symbol c. Rumour d. an asset Feedback The correct answer is: a liability Question 4 Not answered Marked out of 1.00 Flag question Question text South African Brewery Miller Plc (SABMiller) was acquired by Anheuser-Busch InBev (AB InBev) from Belgium. i.Which areas of change are likely to be affected the most? Select one: a. People and strategy b. Structure and people c. Technology and people d. Strategy and technology Feedback The correct answer is: Structure and people Question 5 Not answered Marked out of 1.00 Flag question Question text The following are practices and behaviours of exceptional leaders except . Select one: a. inspiring a shared vision b. modeling the way c. enabling others to act d. risk avoidance Feedback The correct answer is: risk avoidance Question 6 Not answered Marked out of 1.00 Flag question Question text SAB Miller employees raised their concerns and showed resistance around this deal. Which option is not one of the reasons of their attitude? Select one: a. Intolerance to change b. Threatened self-interest c. Certainty d. Lack of trust Feedback The correct answer is: Certainty Question 7 Not answered Marked out of 1.00 Flag question Question text When management withdraws bonus for employee performance, management is exercising . Select one: a. the power of reward b. referent power c. expert power d. legitimate power Feedback The correct answer is: the power of reward Question 8 Not answered Marked out of 1.00 Flag question Question text MultiChoice, the satellite pay TV operator, uses an electronic system to manage its queues of walk-in customers in its branches across South Africa. This exemplifies a change in . Select one: a. strategy b. technology c. people d. structure Feedback The correct answer is: technology Question 9 Not answered Marked out of 1.00 Flag question Question text _________ is a dimension that refers to the extent to which people are made nervous by situations that they consider to be contingent, unplanned, unclear, or unpredictable, and the extent to which they try to circumvent such situations by adopting strict codes of behaviour and belief in absolute truths. Select one: a. Ascription b. Large power distance c. Uncertainty avoidance d. Particularism Feedback The correct answer is: Uncertainty avoidance Question 10 Not answered Marked out of 1.00 Flag question Question text The instrument that measures the difference between the current and desired future in an organisation. Select one: a. Organisational Cultural Analysis (OCA) b. Management by Walking c. Skills Audit d. Management by Objectives (MBO) Feedback The correct answer is: Organisational Cultural Analysis (OCA) Question 11 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. an assets b. a liability c. a profit d. No correct option provided Feedback The correct answer is: a liability Question 12 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. symbol b. ritual c. assumption d. language Feedback The correct answer is: ritual Question 13 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Pluralism b. Ethno-relativism c. Racism d. Monoculture Feedback The correct answer is: Pluralism Question 14 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Assumption b. Language c. Symbol d. Ritual Feedback The correct answer is: Symbol Question 15 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. clarity of objectives and purpose b. conducive environment and team effort c. too much complacency d. the presence of an exciting vision Feedback The correct answer is: too much complacency Question 16 Not answered Marked out of 1.00 Flag question Question text A belief that all cultures are equal is called________. Select one: a. Pluralism b. Monoculture c. Ethnocentrism d. Ethno-relativism Feedback The correct answer is: Ethno-relativism Question 17 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. task-oriented style b. traits theory c. employee-oriented style d. substitutes for leadership theory Feedback The correct answer is: task-oriented style Question 18 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. The Vroom-Yetton-Yego model b. Hersey and Blanchard’s leadership cycle model c. Path-goal theory d. Fiedler's model Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 19 Not answered Marked out of 1.00 Flag question Question text Mr. Nkosi is the Chief Executive Officer (CEO) of Furniture SA. He forced his Chief Financial Officer (CFO) to sign a tender approving the company that belongs to Mr. Nkosi's cousin, Timber Trading Pty ltd, to supply timber to their company. What kind of political behaviour is shown here? Select one: a. Purging b. Referent power c. Undue influence d. Back stabbing Feedback The correct answer is: Undue influence Question 20 Not answered Marked out of 1.00 Flag question Question text With which category of employees is delegation most appropriate in line with the Hersey and Blanchard’s leadership cycle model's four (4) quadrants? Select one: a. Semi-skilled employees b. Experienced employees c. Unskilled employees d. Volunteers Feedback The correct answer is: Experienced employees Question 21 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Three b. Two c. Four d. One Feedback The correct answer is: Four Question 22 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Hersey and Blanchard model b. The Vroom-Yetton-Yego model c. Fiedler's model d. Path goal theory Feedback The correct answer is: Fiedler's model Question 23 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Changing demographics in the labour force b. Increasingly diverse employee population c. To maximise the risk of litigation d. Important to retain top talent Feedback The correct answer is: To maximise the risk of litigation Question 24 Not answered Marked out of 1.00 Flag question Question text Afrocentric value system is often associated with_________. i.Collectivism; ii. Individualism; iii.Achievement; iv. Particularism. Select one: a. i & iii b. i, ii & iv c. ii & iii d. i, & iv Feedback The correct answer is: i, & iv Question 25 Not answered Marked out of 1.00 Flag question Question text Primary dimensions of diversity include the following: i. age; ii. race; iii. income; iv.gender Select one: a. i, iii & iv b. i, ii & iv c. i, iii & iv d. i & ii Feedback The correct answer is: i, ii & iv Question 26 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Monoculture b. Ethno-relativism c. Ethnocentrism d. Pluralism Feedback The correct answer is: Ethnocentrism Question 27 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. monoculture b. racism c. ethno-relativism d. pluralism Feedback The correct answer is: monoculture Question 28 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. Glass-ceiling syndrome b. Groupthink syndrome c. LIFO syndrome d. Break-ceiling syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 29 Not answered Marked out of 1.00 Flag question Question text Trevor, one of the subordinates, does not like Mr John James overtures. However, he will support him for he is up for promotion and he will seek the same favour from James. Identify the appropriate type of this behaviour by Trevor, the subordinate. Select one: a. inducement b. creating an obligation c. coercion d. persuasion Feedback The correct answer is: creating an obligation Question 30 Not answered Marked out of 1.00 Flag question Question text The following are general reasons why people resist change except___________. Select one: a. Knowledge b. Inertia c. Peer pressure d. Timing Feedback The correct answer is: Knowledge Question 31 Not answered Marked out of 1.00 Flag question Question text Mr. John James works for TriQ Inc. as an assistant manager. He has promised his subordinates bonuses should they support him to be the Head of Department in the next meeting. i. What type of political behaviour is James displaying? Select one: a. creating an obligation b. coercion c. persuasion d. inducement Feedback The correct answer is: inducement Question 32 Not answered Marked out of 1.00 Flag question Question text On which point in the process of change management must the organisation determine “the cost of change, budget implications, target dates, and the influence this will have on the rest of the organisation”? Select one: a. Trigger for change stage b. Diagnose the causes for change stage c. Drawing premises stage d. Plan for implementation stage Feedback The correct answer is: Plan for implementation stage Question 33 Not answered Marked out of 1.00 Flag question Question text When a manager uses force and threats to get things done, which form of power is he or she applying? Select one: a. power of reward b. coercive power c. legitimate power d. expert power Feedback The correct answer is: coercive power Question 34 Not answered Marked out of 1.00 Flag question Question text A school of thought who advances the fact that subordinates are “motivated and steered in the right direction” whereas the other argues that people are structurally organised and controlled. Select one: a. Leadership; management b. Labour unions; government c. Management; leadership d. Government; labour unions Feedback The correct answer is: Leadership; management Question 35 Not answered Marked out of 1.00 Flag question Question text Former South African president Nelson Mandela, among others, had a huge impact in transforming the country from the segregation regime to a more inclusive and democratic state with his charming and revered personality. Which form of leadership can he be associated with? Select one: a. Female leadership b. Substitutes for leadership c. Attribution theory of leadership d. Charismatic leadership Feedback The correct answer is: Charismatic leadership Question 36 Not answered Marked out of 1.00 Flag question Question text Identify a systematic variable which hampers execution of strategic change? Select one: a. Too many hierarchical levels b. Misdirected reward and evaluation c. Overly narrow span of control d. Responsibility without authority Feedback The correct answer is: Misdirected reward and evaluation Question 37 Not answered Marked out of 1.00 Flag question Question text Which of the following cannot act as a force for change? Select one: a. World politics b. Technology c. Social d. Decreasing skills set Feedback The correct answer is: Decreasing skills set Question 38 Not answered Marked out of 1.00 Flag question Question text A company that decides to decentralize its sales procedures is managing what change category? Select one: a. Technology b. Structure c. Competitors d. People Feedback The correct answer is: Structure Question 39 Not answered Marked out of 1.00 Flag question Question text The most relevant disadvantage of using outside consultants as change agents is ___________. Select one: a. they do not have to live with the repercussions after the change b. the cost c. they cannot offer an objective perspective d. internal members do not accept external recommendations Feedback The correct answer is: they do not have to live with the repercussions after the change Question 40 Not answered Marked out of 1.00 Flag question Question text Being a manager, with no environmental uncertainty or threat of competitors’ new products, would be simple without ______________. Select one: a. cultural differences b. organizational change c. diversity d. government regulations Feedback The correct answer is: organizational change Question 41 Not answered Marked out of 1.00 Flag question Question text Process in which organization employer identify problems, set new standards and taking positive steps for corrections is classified as ___________. Select one: a. affirmative action b. protective action c. reverse action d. confirmative action Feedback The correct answer is: affirmative action Question 42 Not answered Marked out of 1.00 Flag question Question text In a Diversity Management approach, organisations seek to achieve a situation where ________. Select one: a. all categories of disadvantaged groups are represented at management level b. individual differences are valued by the business c. the organisation has a homogeneous workforce d. individual differences are created through training Feedback The correct answer is: individual differences are valued by the business Question 43 Not answered Marked out of 1.00 Flag question Question text Type of discrimination which occurs when applicants for a job are refused and prioritizing protected class individuals is classified as _____________. Select one: a. reverse discrimination b. diversified discrimination c. individualistic discrimination d. affirmative discrimination Feedback The correct answer is: reverse discrimination Question 44 Not answered Marked out of 1.00 Flag question Question text Differences among individuals performing jobs at same workplace are classified as _______. Select one: a. diversity b. opportunity c. cultural unemployment d. employment Feedback The correct answer is: diversity Question 45 Not answered Marked out of 1.00 Flag question Question text When an organization practices effective diversity management, it is said to provide competitive advantages. What are the advantages? Select one: a. The organization develops a reputation as a desirable place to work; The organization appreciates varying viewpoints and thus produces greater openness to ideas and Diverse viewpoints in an organization lead to better decisions because a wider range of perspectives is considered and issues can be analysed more thoroughly and critically. b. The organization appreciates varying viewpoints and thus produces greater openness to ideas c. The organization develops a reputation as a desirable place to work d. Diverse viewpoints in an organization lead to better decisions because a wider range of perspectives is considered and issues can be analysed more thoroughly and critically Feedback The correct answer is: The organization develops a reputation as a desirable place to work; The organization appreciates varying viewpoints and thus produces greater openness to ideas and Diverse viewpoints in an organization lead to better decisions because a wider range of perspectives is considered and issues can be analysed more thoroughly and critically. Question 46 Not answered Marked out of 1.00 Flag question Question text Managers can show their influence in three directions i.e. managing upwards (managing boss), Managing team, managing stakeholders. Managing boss would mean ____________. Select one: a. understand the working style of the senior managers and work accordingly b. communicate with the lower staff to finish the work timely c. to take decisions without prior notice and consent of the senior manager and complete the task d. communicate with the senior managers to get your work done Feedback The correct answer is: communicate with the senior managers to get your work done Question 47 Not answered Marked out of 1.00 Flag question Question text What style does an autocratic leader follow? Select one: a. One who gives order which must be obeyed b. Who does not lead c. Who does not take any responsibility d. Who consults with people in the group then give instructions Feedback The correct answer is: One who gives order which must be obeyed Question 48 Not answered Marked out of 1.00 Flag question Question text A leader’s people oriented functions include _______________. Select one: a. making the job more pleasant b. reducing tension and boosting morale c. making the job more pleasant; reducing tension and boosting morale; defending the group’s values, attitudes and beliefs d. defending the group’s values, attitudes and beliefs Feedback The correct answer is: making the job more pleasant; reducing tension and boosting morale; defending the group’s values, attitudes and beliefs Question 49 Not answered Marked out of 1.00 Flag question Question text It is through ______________ that group members can be inspired, motivated, and guided to be successful and productive. Select one: a. leadership b. fellowship c. sportsmanship d. Coercion Feedback The correct answer is: leadership Question 50 Not answered Marked out of 1.00 Flag question Question text Contingency theories of leadership are based on the belief that ____________. Select one: a. there is a single style of leadership appropriate to all situations b. none of the given options c. there is no single style of leadership appropriate to all situations d. there is a single style of leadership appropriate to all managers Feedback The correct answer is: there is a single style of leadership appropriate to all situations Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Thursday, 3 September 2020, 7:13 PM Finished Completed on Time taken Question Thursday, 3 September 2020, 7:14 PM 44 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text The ongoing effort by managers and leaders to manage change as a means of improving organisational performance. Select one: a. Organisational development (OD) b. Culture Audit c. Management by Objectives (MBO) d. Organisational Culture Analysis (OCA) Feedback The correct answer is: Organisational development (OD) Question 2 Not answered Marked out of 1.00 Flag question Question text Select a management activity that directs the behaviour of others to reach organisational goals. Select one: a. Planning b. Leading c. Controlling d. Organising Feedback The correct answer is: Leading Question 3 Not answered Marked out of 1.00 Flag question Question text The beliefs and values shared by people in an organisation are called . Select one: a. Attitudes b. Perceptions c. Group think d. Corporate culture Feedback The correct answer is: Corporate culture Question 4 Not answered Marked out of 1.00 Flag question Question text Which social orientation postulates that the ties between people are loose – everyone is expected to look after himself or herself and his or her immediate family? Select one: a. Individualism b. Team spirit c. Afrocentric d. Collectivism Feedback The correct answer is: Individualism Question 5 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Schuitema b. Hofstede c. Trompenaars d. Koopman Feedback The correct answer is: Trompenaars Question 6 Not answered Marked out of 1.00 Flag question Question text Virgin Group rewards its employees for outstanding performances annually. Which element of corporate culture does this signify? Select one: a. Ritual b. Symbol c. Assumption d. Language Feedback The correct answer is: Ritual Question 7 Not answered Marked out of 1.00 Flag question Question text Evolutionary change can be described as __________change. Select one: a. Radical b. Revolutionary c. Gradual d. Drastic Feedback The correct answer is: Gradual Question 8 Not answered Marked out of 1.00 Flag question Question text These are the factors of the task environment except . Select one: a. retailers b. consumers c. suppliers d. corporate culture Feedback The correct answer is: corporate culture Question 9 Not answered Marked out of 1.00 Flag question Question text When a bank seeks advice from an economist about the economic outlook in a near future, the economist possesses________power. Select one: a. legitimate b. expert c. coercive d. referent Feedback The correct answer is: expert Question 10 Not answered Marked out of 1.00 Flag question Question text When management withdraws bonus for employee performance, management is exercising . Select one: a. expert power b. the power of reward c. referent power d. legitimate power Feedback The correct answer is: the power of reward Question 11 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Afrocentric b. Eurocentric c. Ubuntu d. Pluralism Feedback The correct answer is: Eurocentric Question 12 Not answered Marked out of 1.00 Flag question Question text Alphabet Inc. philosophy is in innovation and investing in its workforce to grow and dominate the technologies global market. Identify the best option for this philosophy. Select one: a. Ritual b. Value c. Rumour d. Language Feedback The correct answer is: Value Question 13 Not answered Marked out of 1.00 Flag question Question text A belief that all cultures are equal is called________. Select one: a. Ethno-relativism b. Pluralism c. Ethnocentrism d. Monoculture Feedback The correct answer is: Ethno-relativism Question 14 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. a liability b. a profit c. No correct option provided d. an assets Feedback The correct answer is: a liability Question 15 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. conducive environment and team effort b. clarity of objectives and purpose c. too much complacency d. the presence of an exciting vision Feedback The correct answer is: too much complacency Question 16 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Ethno-relativism b. Pluralism c. Racism d. Monoculture Feedback The correct answer is: Pluralism Question 17 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Attribution theory b. Contingency theory c. Laissez faire d. Traits theory Feedback The correct answer is: Traits theory Question 18 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Managers primarily deal with change, leaders do not b. Leaders primarily deal with policies, processes and procedures; managers deal with change c. Managers primarily provide direction; leaders follow d. Leaders primarily deal with change, managers focus primarily on the management functions Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 19 Not answered Marked out of 1.00 Flag question Question text With which category of employees is delegation most appropriate in line with the Hersey and Blanchard’s leadership cycle model's four (4) quadrants? Select one: a. Unskilled employees b. Experienced employees c. Volunteers d. Semi-skilled employees Feedback The correct answer is: Experienced employees Question 20 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. task-oriented style b. traits theory c. employee-oriented style d. substitutes for leadership theory Feedback The correct answer is: task-oriented style Question 21 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Two b. One c. Four d. Three Feedback The correct answer is: Four Question 22 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. Path-goal theory b. Hersey and Blanchard’s leadership cycle model c. Fiedler's model d. The Vroom-Yetton-Yego model Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 23 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Culture b. Patriarchy c. Discrimination d. Diversity Feedback The correct answer is: Diversity Question 24 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, ii & iv b. i, iii & iv c. i & ii d. i, ii & iii Feedback The correct answer is: i, ii & iii Question 25 Not answered Marked out of 1.00 Flag question Question text Afrocentric value system is often associated with_________. i.Collectivism; ii. Individualism; iii.Achievement; iv. Particularism. Select one: a. i, & iv b. i & iii c. ii & iii d. i, ii & iv Feedback The correct answer is: i, & iv Question 26 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Changing demographics in the labour force b. To maximise the risk of litigation c. Important to retain top talent d. Increasingly diverse employee population Feedback The correct answer is: To maximise the risk of litigation Question 27 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. racism b. pluralism c. ethno-relativism d. monoculture Feedback The correct answer is: monoculture Question 28 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. Glass-ceiling syndrome b. Groupthink syndrome c. Break-ceiling syndrome d. LIFO syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 29 Not answered Marked out of 1.00 Flag question Question text Factors that influence both job satisfaction and the performance of subordinates without these being derived in any way from a leader are known as . Select one: a. Transformational leadership b. Substitutes for leadership c. Attribution theory of leadership d. Female leadership Feedback The correct answer is: Substitutes for leadership Question 30 Not answered Marked out of 1.00 Flag question Question text Which option is not a secondary dimension of diversity? Select one: a. Gender b. Education c. Work experience d. Marital status Feedback The correct answer is: Gender Question 31 Not answered Marked out of 1.00 Flag question Question text According to__________change model, successful change requires unfreezing current behaviour, changing behaviour and refreezing behaviour. Select one: a. Hersey and Blachard’s b. Lewin’s c. Vroom’s d. Fielder’s Feedback The correct answer is: Lewin’s Question 32 Not answered Marked out of 1.00 Flag question Question text According to this approach goals can be achieved by various means. Select one: a. Entropy b. Equifinality c. Monoculture d. LIFO Feedback The correct answer is: Equifinality Question 33 Not answered Marked out of 1.00 Flag question Question text When a leader of an organisation seeks proof or reasons why subordinates act in a certain way, and then modify their acts in order to guide them is using____________theory of leadership. Select one: a. attribution b. female c. charismatic d. contingency Feedback The correct answer is: attribution Question 34 Not answered Marked out of 1.00 Flag question Question text Select a philosophy which recognises that certain groups of people were discriminated and overlooked in the workplace, and they should be considered for opportunities to advance their status. Select one: a. Black Economic Empowerment (BEE) b. Ethno-relativism c. Euro-centric d. The golden rule Feedback The correct answer is: Black Economic Empowerment (BEE) Question 35 Not answered Marked out of 1.00 Flag question Question text Which kind of change is proactively conceived and executed in anticipation of future events and developments? Select one: a. Reactive change b. Planned change c. Evolutionary change d. Revolutionary change Feedback The correct answer is: Planned change Question 36 Not answered Marked out of 1.00 Flag question Question text _______________is the process of preparing the entire organization, or a significant part of it, for new goals or a new direction. Select one: a. Change agent b. Planned change c. Second order change d. First order change Feedback The correct answer is: Planned change Question 37 Not answered Marked out of 1.00 Flag question Question text Resistance to change is positive since _______________. Select one: a. it provides a degree of stability to behaviour and productivity; without some resistance, OB would take on characteristics of chaotic randomness and resistance can be a source of functional conflict b. it provides a degree of stability to behaviour and productivity c. resistance can be a source of functional conflict d. without some resistance, OB would take on characteristics of chaotic randomness Feedback The correct answer is: it provides a degree of stability to behaviour and productivity; without some resistance, OB would take on characteristics of chaotic randomness and resistance can be a source of functional conflict Question 38 Not answered Marked out of 1.00 Flag question Question text Several mature South African Organisations have initiated _________________change by changing the change levers. Select one: a. transformational b. growth c. turnaround d. declining Feedback The correct answer is: transformational Question 39 Not answered Marked out of 1.00 Flag question Question text Resistance to change is due to ___________. Select one: a. status quo b. poverty c. fear of unknown d. status quo and fear of unknown Feedback The correct answer is: status quo and fear of unknown Question 40 Not answered Marked out of 1.00 Flag question Question text Why might individuals resist organisational change? Select one: a. Lack of interest b. Pessimism c. Lack of interest; pessimism and anxiety d. Anxiety Feedback The correct answer is: Lack of interest; pessimism and anxiety Question 41 Not answered Marked out of 1.00 Flag question Question text Concept which focus on availability of jobs to all individuals without any discrimination is classified as _________________. Select one: a. none b. equal employment opportunity c. non-discrimination opportunity d. opportunity of equality Feedback The correct answer is: equal employment opportunity Question 42 Not answered Marked out of 1.00 Flag question Question text Intracultural communication is ___________. Select one: a. all b. among individuals from the same culture or co-culture c. among individuals from different cultures or co-cultures d. the basis for all encounters in group communication Feedback The correct answer is: among individuals from the same culture or co-culture Question 43 Not answered Marked out of 1.00 Flag question Question text The characteristic that refers to how well people in a particular culture tolerate ambiguity and unpredictability is the characteristic of ______________________. Select one: a. power distance b. uncertainty avoidance c. high- versus low-context communication d. masculinity versus femininity Feedback The correct answer is: uncertainty avoidance Question 44 Not answered Marked out of 1.00 Flag question Question text The significant events people live through together contribute to formation of their worldview, values, and communication preferences. This is an example of ___________. Select one: a. co-cultural differences based on race b. co-cultural differences based on ethnicity c. co-cultural differences based on age d. co-cultural differences based on gender Feedback The correct answer is: co-cultural differences based on age Question 45 Not answered Marked out of 1.00 Flag question Question text Which of the following is NOT one of the central tenets of diversity management? Select one: a. It is focused on individuals not groups b. It is the responsibility of everyone in the organisation, and not just personnel managers c. It is concerned equality not diversity d. It addresses total culture, not systems and processes Feedback The correct answer is: It is concerned equality not diversity Question 46 Not answered Marked out of 1.00 Flag question Question text Leadership is _________________. Select one: a. a group that achieves goals b. directing a group towards the achievement of goals c. the function of influencing a group towards the achievement of goals d. the process of influencing a group toward the achievement of goals Feedback The correct answer is: the process of influencing a group toward the achievement of goals Question 47 Not answered Marked out of 1.00 Flag question Question text ______________ leaders solve problems and make decisions alone. Select one: a. Laissez-faire b. Autocratic c. Job-centered d. Situational Feedback The correct answer is: Autocratic Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic of Charismatic leadership? Select one: a. Employs a clear chain of command b. Builds a strong and distinctive image for the organisation c. Takes the view that rewards and punishment motivate staff d. Seeks to involve staff in the decision making process Feedback The correct answer is: Builds a strong and distinctive image for the organisation Question 49 Not answered Marked out of 1.00 Flag question Question text Which of the following is reward power? Select one: a. Leader can exercise power as a result of their position in the organisation b. Leader is able to exercise power because of their charisma and reputation c. Leader can reward staff who comply with instructions d. Leader has power because of their expert knowledge Feedback The correct answer is: Leader can reward staff who comply with instructions Question 50 Not answered Marked out of 1.00 Flag question Question text ______________ encourages and inspires group members to go above and beyond selfish interests and do what is best for the common good of the group as a whole Select one: a. Transformational leadership style b. Social leadership c. Surrogate leadership d. Transparent leadership Feedback The correct answer is: Transformational leadership style Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 7:19 PM Finished Thursday, 3 September 2020, 7:22 PM 2 mins 51 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text Which social orientation postulates that the ties between people are loose – everyone is expected to look after himself or herself and his or her immediate family? Select one: a. Collectivism b. Afrocentric c. Individualism d. Team spirit Feedback The correct answer is: Individualism Question 2 Not answered Marked out of 1.00 Flag question Question text These are the factors of the task environment except . Select one: a. consumers b. retailers c. corporate culture d. suppliers Feedback The correct answer is: corporate culture Question 3 Not answered Marked out of 1.00 Flag question Question text When a bank seeks advice from an economist about the economic outlook in a near future, the economist possesses________power. Select one: a. expert b. coercive c. legitimate d. referent Feedback The correct answer is: expert Question 4 Not answered Marked out of 1.00 Flag question Question text SAB Miller employees raised their concerns and showed resistance around this deal. Which option is not one of the reasons of their attitude? Select one: a. Threatened self-interest b. Lack of trust c. Intolerance to change d. Certainty Feedback The correct answer is: Certainty Question 5 Not answered Marked out of 1.00 Flag question Question text Virgin Group rewards its employees for outstanding performances annually. Which element of corporate culture does this signify? Select one: a. Ritual b. Language c. Symbol d. Assumption Feedback The correct answer is: Ritual Question 6 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Hofstede b. Schuitema c. Trompenaars d. Koopman Feedback The correct answer is: Trompenaars Question 7 Not answered Marked out of 1.00 Flag question Question text The ongoing effort by managers and leaders to manage change as a means of improving organisational performance. Select one: a. Organisational Culture Analysis (OCA) b. Management by Objectives (MBO) c. Culture Audit d. Organisational development (OD) Feedback The correct answer is: Organisational development (OD) Question 8 Not answered Marked out of 1.00 Flag question Question text The instrument that measures the difference between the current and desired future in an organisation. Select one: a. Skills Audit b. Management by Walking c. Organisational Cultural Analysis (OCA) d. Management by Objectives (MBO) Feedback The correct answer is: Organisational Cultural Analysis (OCA) Question 9 Not answered Marked out of 1.00 Flag question Question text The beliefs and values shared by people in an organisation are called . Select one: a. Perceptions b. Group think c. Corporate culture d. Attitudes Feedback The correct answer is: Corporate culture Question 10 Not answered Marked out of 1.00 Flag question Question text Evolutionary change can be described as __________change. Select one: a. Revolutionary b. Gradual c. Drastic d. Radical Feedback The correct answer is: Gradual Question 11 Not answered Marked out of 1.00 Flag question Question text Alphabet Inc. philosophy is in innovation and investing in its workforce to grow and dominate the technologies global market. Identify the best option for this philosophy. Select one: a. Rumour b. Language c. Ritual d. Value Feedback The correct answer is: Value Question 12 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Language b. Ritual c. Symbol d. Assumption Feedback The correct answer is: Symbol Question 13 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Ubuntu b. Afrocentric c. Pluralism d. Eurocentric Feedback The correct answer is: Eurocentric Question 14 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. assumption b. symbol c. ritual d. language Feedback The correct answer is: ritual Question 15 Not answered Marked out of 1.00 Flag question Question text Organisations characterised by fraud, negligence and general ill-discipline in their operations signify unhealthy corporate culture. These acts constitute to the organisation. Select one: a. a liability b. a profit c. an assets d. No correct option provided Feedback The correct answer is: a liability Question 16 Not answered Marked out of 1.00 Flag question Question text South Africa is a circular state. Which option describes the adoption of this view? Select one: a. Ethno-relativism b. Racism c. Pluralism d. Monoculture Feedback The correct answer is: Pluralism Question 17 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Fiedler's model b. The Vroom-Yetton-Yego model c. Hersey and Blanchard model d. Path goal theory Feedback The correct answer is: Fiedler's model Question 18 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Managers primarily provide direction; leaders follow b. Leaders primarily deal with policies, processes and procedures; managers deal with change c. Leaders primarily deal with change, managers focus primarily on the management functions d. Managers primarily deal with change, leaders do not Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 19 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Traits theory b. Attribution theory c. Laissez faire d. Contingency theory Feedback The correct answer is: Traits theory Question 20 Not answered Marked out of 1.00 Flag question Question text Mr. Nkosi is the Chief Executive Officer (CEO) of Furniture SA. He forced his Chief Financial Officer (CFO) to sign a tender approving the company that belongs to Mr. Nkosi's cousin, Timber Trading Pty ltd, to supply timber to their company. What kind of political behaviour is shown here? Select one: a. Undue influence b. Back stabbing c. Purging d. Referent power Feedback The correct answer is: Undue influence Question 21 Not answered Marked out of 1.00 Flag question Question text According to this model of leadership, the maturity level of workers determines and/or is key to the success of a leader. Select the correct option. Select one: a. Path-goal theory b. Hersey and Blanchard’s leadership cycle model c. The Vroom-Yetton-Yego model d. Fiedler's model Feedback The correct answer is: Hersey and Blanchard’s leadership cycle model Question 22 Not answered Marked out of 1.00 Flag question Question text A leadership style that perceives employees as mere instruments to get the job done without due consideration for their wellbeing or needs is called . Select one: a. traits theory b. task-oriented style c. employee-oriented style d. substitutes for leadership theory Feedback The correct answer is: task-oriented style Question 23 Not answered Marked out of 1.00 Flag question Question text Primary dimensions of diversity include the following: i. age; ii. race; iii. income; iv.gender Select one: a. i, iii & iv b. i & ii c. i, iii & iv d. i, ii & iv Feedback The correct answer is: i, ii & iv Question 24 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Monoculture b. Pluralism c. Ethnocentrism d. Ethno-relativism Feedback The correct answer is: Ethnocentrism Question 25 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Culture b. Patriarchy c. Discrimination d. Diversity Feedback The correct answer is: Diversity Question 26 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, iii & iv b. i, ii & iii c. i, ii & iv d. i & ii Feedback The correct answer is: i, ii & iii Question 27 Not answered Marked out of 1.00 Flag question Question text Afrocentric value system is often associated with_________. i.Collectivism; ii. Individualism; iii.Achievement; iv. Particularism. Select one: a. ii & iii b. i, ii & iv c. i & iii d. i, & iv Feedback The correct answer is: i, & iv Question 28 Not answered Marked out of 1.00 Flag question Question text A manager who believes his own belief system should dominate is displaying tendencies of_______. Select one: a. ethno-relativism b. racism c. pluralism d. monoculture Feedback The correct answer is: monoculture Question 29 Not answered Marked out of 1.00 Flag question Question text Identify an approach to diversity designed to level the playing field in the workplace for all employees to encourage workplace diversity. Select one: a. Segregation b. Affirmative action c. Regression d. Promotion Feedback The correct answer is: Affirmative action Question 30 Not answered Marked out of 1.00 Flag question Question text __________ means that we should treat others as they want to be treated. Select one: a. The golden rule b. Right-the wrong approach c. The platinum rule d. Complicated response Feedback The correct answer is: The platinum rule Question 31 Not answered Marked out of 1.00 Flag question Question text What do we call a leadership theory that builds consensus, is open and inclusive, encourages participation from subordinates and is more caring? Select one: a. Attribution theory of leadership b. Substitutes for leadership c. Transformational leadership d. Female leadership Feedback The correct answer is: Female leadership Question 32 Not answered Marked out of 1.00 Flag question Question text According to__________change model, successful change requires unfreezing current behaviour, changing behaviour and refreezing behaviour. Select one: a. Fielder’s b. Vroom’s c. Lewin’s d. Hersey and Blachard’s Feedback The correct answer is: Lewin’s Question 33 Not answered Marked out of 1.00 Flag question Question text The following are general reasons why people resist change except___________. Select one: a. Inertia b. Timing c. Knowledge d. Peer pressure Feedback The correct answer is: Knowledge Question 34 Not answered Marked out of 1.00 Flag question Question text Former South African president Nelson Mandela, among others, had a huge impact in transforming the country from the segregation regime to a more inclusive and democratic state with his charming and revered personality. Which form of leadership can he be associated with? Select one: a. Substitutes for leadership b. Charismatic leadership c. Attribution theory of leadership d. Female leadership Feedback The correct answer is: Charismatic leadership Question 35 Not answered Marked out of 1.00 Flag question Question text On which point in the process of change management must the organisation determine “the cost of change, budget implications, target dates, and the influence this will have on the rest of the organisation”? Select one: a. Plan for implementation stage b. Drawing premises stage c. Diagnose the causes for change stage d. Trigger for change stage Feedback The correct answer is: Plan for implementation stage Question 36 Not answered Marked out of 1.00 Flag question Question text Identify the reason due to which strategic change is likely to be more successful in circumstances of incremental change? Select one: a. It is internalized and owned by those who will implement it b. It is owned by the senior manager c. It is facilitated by management consultants d. It is forcefully implemented Feedback The correct answer is: It is internalized and owned by those who will implement it Question 37 Not answered Marked out of 1.00 Flag question Question text The most relevant disadvantage of using outside consultants as change agents is _________. Select one: a. they cannot offer an objective perspective b. internal members do not accept external recommendations c. the cost d. they do not have to live with the repercussions after the change Feedback The correct answer is: they do not have to live with the repercussions after the change Question 38 Not answered Marked out of 1.00 Flag question Question text It is easiest for management to deal with resistance to change when it is ____________. Select one: a. passive b. overt c. implicit d. subtle Feedback The correct answer is: overt Question 39 Not answered Marked out of 1.00 Flag question Question text The unfreezing step of the change process can be thought of as ______________. Select one: a. thawing the organisation loose from the current status to the new status b. preparing for the needed change c. loosening the organisation from the old condition and moving it to the new condition d. making the move to the new organisational condition Feedback The correct answer is: preparing for the needed change Question 40 Not answered Marked out of 1.00 Flag question Question text Organizations that are good at developing relevant capabilities to respond to a changing context are known as _______________. Select one: a. None of the given options b. Stretch organisations c. Learning organisations d. Knowing organisations Feedback The correct answer is: Learning organisations Question 41 Not answered Marked out of 1.00 Flag question Question text The cultural characteristic that encompasses how we perceive the nature of the world around us, our relationship to that world, and the purpose of life is the characteristic of ________________. Select one: a. worldview b. individualism versus collectivism c. power distance d. uncertainty avoidance Feedback The correct answer is: worldview Question 42 Not answered Marked out of 1.00 Flag question Question text The term that encompasses a wide variety of differences, including ethnicity, race, age, social class, education, and sexual orientation is ____________. Select one: a. cultural identity b. diversity c. culture d. ethnocentricity Feedback The correct answer is: diversity Question 43 Not answered Marked out of 1.00 Flag question Question text Group of individuals that are provided with safety under regulation of equal employment is classified as ____________. Select one: a. protected class b. reverse discrimination class c. legislative class d. affirmative class Feedback The correct answer is: protected class Question 44 Not answered Marked out of 1.00 Flag question Question text Which of the following factors can be linked to the development of diversity management as a new approach? Select one: a. Diversity management is often seen as more pro-business than traditional equal opportunities b. Diversity is the preferred name of the (equality and human rights commission c. It is firmly associated with traditional industrial relations d. Diversity management is a more modern expression than equal opportunities Feedback The correct answer is: Diversity management is often seen as more probusiness than traditional equal opportunities Question 45 Not answered Marked out of 1.00 Flag question Question text Diversity among group members presents a challenge to small groups because _________. Select one: a. members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country b. members must give up preconceived stereotypes if the group will succeed c. diversity stems from several sources, including culture, which can exist among individuals from the same country d. members must pay careful attention to their communicative behaviour Feedback The correct answer is: members must pay careful attention to their communicative behaviour; members must give up preconceived stereotypes if the group will succeed and diversity stems from several sources, including culture, which can exist among individuals from the same country Question 46 Not answered Marked out of 1.00 Flag question Question text A lawyer specialised in criminal law is said to have which type of power? Select one: a. Legitimate b. Expert c. Referent d. Coercive Feedback The correct answer is: Expert Question 47 Not answered Marked out of 1.00 Flag question Question text Which of the following enables managers to act, exert influence and make decisions in carrying out their responsibilities? Select one: a. Power b. Responsibility c. Accountability d. Authority Feedback The correct answer is: Authority Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is one of Drucker's seven tasks for managers? Select one: a. Communicate quickly and clearly b. Manage by objectives; take strategic decisions; communicate quickly and clearly c. Manage by objectives d. Take strategic decisions Feedback The correct answer is: Manage by objectives; take strategic decisions; communicate quickly and clearly Question 49 Not answered Marked out of 1.00 Flag question Question text Which style of leadership focuses on team building, conflict resolution, and morale? Select one: a. Task leadership b. Transparent leadership c. Surrogate leadership d. Social leadership Feedback The correct answer is: Social leadership Question 50 Not answered Marked out of 1.00 Flag question Question text Influencing others to work willingly toward achieving the firm’s objectives is: Select one: a. Leadership b. Motivation c. Organizing d. Management Feedback The correct answer is: Leadership Skip to main content RICHFIELD Business Management 622 (BEMS) Started on State Completed on Time taken Question Thursday, 3 September 2020, 7:27 PM Finished Thursday, 3 September 2020, 7:27 PM 33 secs Marks 0.00/50.00 Grade 0.00 out of 100.00 1 Not answered Marked out of 1.00 Flag question Question text Select a management activity that directs the behaviour of others to reach organisational goals. Select one: a. Organising b. Leading c. Planning d. Controlling Feedback The correct answer is: Leading Question 2 Not answered Marked out of 1.00 Flag question Question text South African Brewery Miller Plc (SABMiller) was acquired by Anheuser-Busch InBev (AB InBev) from Belgium. i.Which areas of change are likely to be affected the most? Select one: a. Structure and people b. People and strategy c. Technology and people d. Strategy and technology Feedback The correct answer is: Structure and people Question 3 Not answered Marked out of 1.00 Flag question Question text Culture becomes _____________when important shared beliefs and values interfere with the strategy or culture of the organisation. Select one: a. A symbol b. Rumour c. an asset d. a liability Feedback The correct answer is: a liability Question 4 Not answered Marked out of 1.00 Flag question Question text The following are practices and behaviours of exceptional leaders except . Select one: a. risk avoidance b. inspiring a shared vision c. enabling others to act d. modeling the way Feedback The correct answer is: risk avoidance Question 5 Not answered Marked out of 1.00 Flag question Question text What do we call people who make change happen in an organisation? Select one: a. Change agents b. Stockholders c. Volunteers d. Middle managers Feedback The correct answer is: Change agents Question 6 Not answered Marked out of 1.00 Flag question Question text MultiChoice, the satellite pay TV operator, uses an electronic system to manage its queues of walk-in customers in its branches across South Africa. This exemplifies a change in . Select one: a. people b. strategy c. technology d. structure Feedback The correct answer is: technology Question 7 Not answered Marked out of 1.00 Flag question Question text _________ is a dimension that refers to the extent to which people are made nervous by situations that they consider to be contingent, unplanned, unclear, or unpredictable, and the extent to which they try to circumvent such situations by adopting strict codes of behaviour and belief in absolute truths. Select one: a. Large power distance b. Particularism c. Ascription d. Uncertainty avoidance Feedback The correct answer is: Uncertainty avoidance Question 8 Not answered Marked out of 1.00 Flag question Question text SA banks always had problems with customer congestion and longer turnaround time to assist clients. The introduction of multipurpose ATMs and online banking for multiple transactions is an example of . Select one: a. transfer of problem b. a change technique c. a change agent d. resistance to change Feedback The correct answer is: a change technique Question 9 Not answered Marked out of 1.00 Flag question Question text According to _________, individuals “work for extrinsic money rewards”, while others “prefer to share the fruit of their efforts with colleagues than to take extra money for themselves”. Select one: a. Schuitema b. Koopman c. Trompenaars d. Hofstede Feedback The correct answer is: Trompenaars Question 10 Not answered Marked out of 1.00 Flag question Question text The beliefs and values shared by people in an organisation are called . Select one: a. Corporate culture b. Group think c. Attitudes d. Perceptions Feedback The correct answer is: Corporate culture Question 11 Not answered Marked out of 1.00 Flag question Question text Media24, Naspers’ print media powerhouse, holds farewell parties at the end of each year for their workforce. This practice is an example of a that embodies the corporate culture of the company. Select one: a. symbol b. language c. ritual d. assumption Feedback The correct answer is: ritual Question 12 Not answered Marked out of 1.00 Flag question Question text Alphabet Inc. philosophy is in innovation and investing in its workforce to grow and dominate the technologies global market. Identify the best option for this philosophy. Select one: a. Rumour b. Ritual c. Language d. Value Feedback The correct answer is: Value Question 13 Not answered Marked out of 1.00 Flag question Question text Efforts for change in organisations fail because of . Select one: a. clarity of objectives and purpose b. the presence of an exciting vision c. too much complacency d. conducive environment and team effort Feedback The correct answer is: too much complacency Question 14 Not answered Marked out of 1.00 Flag question Question text A belief that all cultures are equal is called________. Select one: a. Pluralism b. Ethno-relativism c. Monoculture d. Ethnocentrism Feedback The correct answer is: Ethno-relativism Question 15 Not answered Marked out of 1.00 Flag question Question text What do we refer to as the concept of that practices individualism and status assigned according to achievement? Select one: a. Pluralism b. Ubuntu c. Eurocentric d. Afrocentric Feedback The correct answer is: Eurocentric Question 16 Not answered Marked out of 1.00 Flag question Question text All McDonald's outlets - with its signature giant yellow ‘M’ and red colour - are identical. Which element of corporate culture best suits this description? Select one: a. Assumption b. Language c. Ritual d. Symbol Feedback The correct answer is: Symbol Question 17 Not answered Marked out of 1.00 Flag question Question text With which category of employees is delegation most appropriate in line with the Hersey and Blanchard’s leadership cycle model's four (4) quadrants? Select one: a. Volunteers b. Experienced employees c. Unskilled employees d. Semi-skilled employees Feedback The correct answer is: Experienced employees Question 18 Not answered Marked out of 1.00 Flag question Question text Which of the following state the difference between a manager and a leader correctly? Select one: a. Leaders primarily deal with policies, processes and procedures; managers deal with change b. Managers primarily provide direction; leaders follow c. Leaders primarily deal with change, managers focus primarily on the management functions d. Managers primarily deal with change, leaders do not Feedback The correct answer is: Leaders primarily deal with change, managers focus primarily on the management functions Question 19 Not answered Marked out of 1.00 Flag question Question text Mr. Nkosi is the Chief Executive Officer (CEO) of Furniture SA. He forced his Chief Financial Officer (CFO) to sign a tender approving the company that belongs to Mr. Nkosi's cousin, Timber Trading Pty ltd, to supply timber to their company. What kind of political behaviour is shown here? Select one: a. Back stabbing b. Undue influence c. Referent power d. Purging Feedback The correct answer is: Undue influence Question 20 Not answered Marked out of 1.00 Flag question Question text How many of the following can be considered components of leadership? i. Authority to make decisions; ii. Empowering employees through delegation; iii. Dividing up work and allocating responsibilities; iv. Exerting power to influence behaviour of others Select one: a. Three b. Two c. One d. Four Feedback The correct answer is: Four Question 21 Not answered Marked out of 1.00 Flag question Question text A leader must analyse and understand his or her style, the situation, and match both the style and the situation. Which contingency leadership model proposes this theory? Select one: a. Fiedler's model b. Hersey and Blanchard model c. The Vroom-Yetton-Yego model d. Path goal theory Feedback The correct answer is: Fiedler's model Question 22 Not answered Marked out of 1.00 Flag question Question text Which theory of leadership is characterised by assertiveness, average height and emotional boldness? Select one: a. Traits theory b. Attribution theory c. Contingency theory d. Laissez faire Feedback The correct answer is: Traits theory Question 23 Not answered Marked out of 1.00 Flag question Question text Racism is more related to_________. . Select one: a. Ethnocentrism b. Pluralism c. Ethno-relativism d. Monoculture Feedback The correct answer is: Ethnocentrism Question 24 Not answered Marked out of 1.00 Flag question Question text Select the approaches for managing diversity. i. The golden rule approach; ii. The ‘right the wrongs’ approach; iii. The ‘value of differences’ approach; iv. The divide and rule approach Select one: a. i, ii & iii b. i, ii & iv c. i, iii & iv d. i & ii Feedback The correct answer is: i, ii & iii Question 25 Not answered Marked out of 1.00 Flag question Question text The phenomenon that creates difficulty for women to advance their careers is referred to as__________. Select one: a. LIFO syndrome b. Glass-ceiling syndrome c. Break-ceiling syndrome d. Groupthink syndrome Feedback The correct answer is: Glass-ceiling syndrome Question 26 Not answered Marked out of 1.00 Flag question Question text Select an option that is not one of the reasons organisations focus on diversity. Select one: a. Changing demographics in the labour force b. Increasingly diverse employee population c. To maximise the risk of litigation d. Important to retain top talent Feedback The correct answer is: To maximise the risk of litigation Question 27 Not answered Marked out of 1.00 Flag question Question text The University of California in the US’s Chancellor Committee defines this concept as “the variety of experiences and perspective which arise from differences in race, culture, religion, mental or physical abilities, heritage, age, gender, sexual orientation, gender identity and other characteristics." Select one: a. Culture b. Discrimination c. Patriarchy d. Diversity Feedback The correct answer is: Diversity Question 28 Not answered Marked out of 1.00 Flag question Question text Primary dimensions of diversity include the following: i. age; ii. race; iii. income; iv.gender Select one: a. i, iii & iv b. i, iii & iv c. i, ii & iv d. i & ii Feedback The correct answer is: i, ii & iv Question 29 Not answered Marked out of 1.00 Flag question Question text Select a philosophy which recognises that certain groups of people were discriminated and overlooked in the workplace, and they should be considered for opportunities to advance their status. Select one: a. Ethno-relativism b. Euro-centric c. The golden rule d. Black Economic Empowerment (BEE) Feedback The correct answer is: Black Economic Empowerment (BEE) Question 30 Not answered Marked out of 1.00 Flag question Question text Which kind of change is proactively conceived and executed in anticipation of future events and developments? Select one: a. Planned change b. Reactive change c. Evolutionary change d. Revolutionary change Feedback The correct answer is: Planned change Question 31 Not answered Marked out of 1.00 Flag question Question text According to this approach goals can be achieved by various means. Select one: a. Entropy b. LIFO c. Equifinality d. Monoculture Feedback The correct answer is: Equifinality Question 32 Not answered Marked out of 1.00 Flag question Question text When a leader of an organisation seeks proof or reasons why subordinates act in a certain way, and then modify their acts in order to guide them is using____________theory of leadership. Select one: a. contingency b. charismatic c. attribution d. female Feedback The correct answer is: attribution Question 33 Not answered Marked out of 1.00 Flag question Question text Identify an approach to diversity designed to level the playing field in the workplace for all employees to encourage workplace diversity. Select one: a. Segregation b. Promotion c. Regression d. Affirmative action Feedback The correct answer is: Affirmative action Question 34 Not answered Marked out of 1.00 Flag question Question text What do we call a leadership theory that builds consensus, is open and inclusive, encourages participation from subordinates and is more caring? Select one: a. Female leadership b. Transformational leadership c. Substitutes for leadership d. Attribution theory of leadership Feedback The correct answer is: Female leadership Question 35 Not answered Marked out of 1.00 Flag question Question text A school of thought who advances the fact that subordinates are “motivated and steered in the right direction” whereas the other argues that people are structurally organised and controlled. Select one: a. Labour unions; government b. Government; labour unions c. Leadership; management d. Management; leadership Feedback The correct answer is: Leadership; management Question 36 Not answered Marked out of 1.00 Flag question Question text Why is it important to understand the organizational context in thinking about the management of strategic change? Select one: a. Because understanding the managerial and personal capabilities to manage change in the organisation is important b. Because understanding the timescale of change is important c. Because it is important to analyse the organizational environment to develop strategies d. Because there is no one right formula for managing strategic change. It may differ according to the context of the organisation Feedback The correct answer is: Because it is important to analyse the organizational environment to develop strategies Question 37 Not answered Marked out of 1.00 Flag question Question text Resistance to change is positive since _____________. Select one: a. resistance can be a source of functional conflict; without some resistance, OB would take on characteristics of chaotic randomness; it provides a degree of stability to behaviour and productivity b. it provides a degree of stability to behaviour and productivity c. without some resistance, OB would take on characteristics of chaotic randomness d. resistance can be a source of functional conflict Feedback The correct answer is: resistance can be a source of functional conflict; without some resistance, OB would take on characteristics of chaotic randomness; it provides a degree of stability to behaviour and productivity Question 38 Not answered Marked out of 1.00 Flag question Question text When grocery stores installed scanners to read the product price, this was an example of managing what change category? Select one: a. Technology b. Competitors c. Structure d. People Feedback The correct answer is: Technology Question 39 Not answered Marked out of 1.00 Flag question Question text Managers’ options for change essentially fall into what three categories? Select one: a. mission, environment, and process b. environment, technology, and mission c. structure, technology, and people d. mission, structure, and people Feedback The correct answer is: structure, technology, and people Question 40 Not answered Marked out of 1.00 Flag question Question text ______________ is using direct threats or force on those who resist change. Select one: a. Negotiation b. Cooptation c. Coercion d. Education and communication Feedback The correct answer is: Coercion Question 41 Not answered Marked out of 1.00 Flag question Question text Which of the following are central tenets of diversity management? Select one: a. It is internally driven rather than externally imposed b. All c. It is concerned with eliminating race and sex discrimination d. It is focused on collective group representation Feedback The correct answer is: It is internally driven rather than externally imposed Question 42 Not answered Marked out of 1.00 Flag question Question text Which of the following describe co-cultural characteristics based on socioeconomic class? Select one: a. Job authority; education and income b. Job authority c. Income d. Education Feedback The correct answer is: Job authority; education and income Question 43 Not answered Marked out of 1.00 Flag question Question text Which culture is more comfortable with a controlling, directive leadership style? Select one: a. all b. masculine cultures c. feminine cultures d. high-context communication Feedback The correct answer is: masculine cultures Question 44 Not answered Marked out of 1.00 Flag question Question text Which is NOT a guideline for ethical intercultural interaction? Select one: a. Insist that others follow the prescriptions of your culture b. Be willing to discuss intercultural differences openly c. Resist making attributions of stupidity or ill intent d. Recognize and accept differences Feedback The correct answer is: Insist that others follow the prescriptions of your culture Question 45 Not answered Marked out of 1.00 Flag question Question text Differences among individuals performing jobs at same workplace are classified as _______. Select one: a. diversity b. opportunity c. employment d. cultural unemployment Feedback The correct answer is: diversity Question 46 Not answered Marked out of 1.00 Flag question Question text Which of the following is NOT a feature of authority? Select one: a. Requires no formal position b. Derived from position c. Right to do something d. Legitimate power given by organisation Feedback The correct answer is: Requires no formal position Question 47 Not answered Marked out of 1.00 Flag question Question text Which of the following is the characteristic Transactional leadership? Select one: a. Believe success arises from leaders and staff working together b. Seeks to pick up the mood of the audience c. Takes the view that rewards and punishment motivate staff d. Seeks to involve staff in the decision making process Feedback The correct answer is: Takes the view that rewards and punishment motivate staff Question 48 Not answered Marked out of 1.00 Flag question Question text Which of the following is expert power? Select one: a. Leader can punish staff who do not comply with instructions b. Leader has power because of their expert knowledge c. Leader can reward staff who comply with instructions d. Leader has power because subordinates trust him/her Feedback The correct answer is: Leader has power because of their expert knowledge Question 49 Not answered Marked out of 1.00 Flag question Question text Which of the following assumes Theory Y? Select one: a. People are committed to organisational activities b. People are poorly motivated c. People achieve little satisfaction from work d. People seek to avoid work Feedback The correct answer is: People are committed to organisational activities Question 50 Not answered Marked out of 1.00 Flag question Question text Which of the following statements about leadership is false? Select one: a. When people operate as leaders their role is always clearly established and defined b. Not every leader is a manager c. All of the given options d. Leadership does not necessarily take place within a hierarchical structure of an organisation Feedback The correct answer is: When people operate as leaders their role is always clearly established and defined Show one page at a time
