THE ULTIMATE CBO COOKBOOK The hungry Facebook marketer’s action-packed survival guide to consistent profit and scaling with Facebook Ads Campaign Budget Optimisation for wildly profitable growth, right now. Depesh Mandalia TABLE OF CONTENTS Introduction About The Author PART 1: A Deep-Dive Into CBO Scaling To $8M Using Structured Ad Sets The CBO Engine Uncovered Hack The CBO Algorithm CBO Will Save You Time CBO’s Your Money Maker The Machines Are Already Here Scale Fast or Scale Steadily? Facebook Wants A Long Term Relationship - But It’s Not Complicated. Key CBO Takeaways PART 2: The GT-CBO Scaling Strategy Priming CBO Via Testing The GT-CBO Method PART 3: CBO Recipes For Every Occasion Recipe 1: CBO Testing RECIPE Recipe 2: CBO Prospecting Running Smaller Budget CBO Prospecting Recipe 3: CBO Scaling Recipes CHEF DEPESH’S SPECIAL SCALING FORMULA Scale Recipe 1: V-Scale Scale Recipe 2: Nitro V-Scale Scale Recipe 3: H-Scale Split Scale Recipe 4: H-Scale Budget Scale Recipe 5: M-Scale Recipe 4: CBO with Small, High Intent Audiences CBO WARM CAMPAIGNS Recipe 5: DCO INFINITY RETARGETING Recipe 6: DPA INFINITY RETARGETING About The BPM Method CORE-4 5W Avatar 3N Ads Formula Graduation Testing Account Calibration Graduation Framework 4-Funnel System FAQs - Curated From Facebook About Campaign Budget Optimization Turning On Campaign Budget Optimization Spend Limits Bid Strategies Editing Ad Scheduling Reporting Split Testing Learning Phase Further Reading Selected CBO Case Studies, Wins & Challenges Additional Links Acronyms & Terms Acknowledgements Copyright © 2019 SM Commerce Limited. All rights reserved. No part of this book or ebook may be reproduced, scanned or distributed in any print or digital form, without written permission from the author. Please do not encourage or support piracy of copyright material. Your support of the author’s rights is appreciated. Any educational or press use can be requested via hello@depeshmandalia.com Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 1 Introduction If you’re currently advertising on Facebook at any level, this is for you. This guide assumes a basic knowledge of Facebook advertising but has no ceiling - how you use this will be determined by where you are right now and your goals based on your ability to take this knowledge into your business. CBO - or Campaign Budget Optimisation - which I define in more detail further on is Facebook’s new budget management feature that is having a massive impact on the 7 million advertisers on Facebook - some good, but mostly bad. Let’s turn this around into CBO being the best thing to happen to your business since you started advertising on Facebook - deal? There’s no requisite of knowing The BPM Method (my Facebook ads training program), though there are multiple references to it. Those already on the course will be able to stitch those pieces together however this has been designed to plug into your existing campaigns. This guide contains, facts based on information from Facebook together with frameworks, strategies and tactics I gained from multiple millions in CBO ad spend in Ecommerce and Lead Generation campaigns tested over a 12 month period. These were run through my agency, SM Commerce which runs accounts for clients and operates my own personal ad accounts in Ecommerce and Info Products. This is tried and tested across industries and verticals, price points and funnels. We’re constantly testing everything - new products from Facebook and what we ‘think’ we know works because it always has - it takes just one update from Facebook to throw some strategies out of the water. This is why I’ve focused on showing you the way you can make CBO work for you, right now. I’m revealing 12 months of test and learn with ad spends of all levels and numerous calls and webinars with Facebook on this to show you the path to implementing it successfully yourself. Late 2017, I was not a fan - 12 months later we scaled an Ecommerce store to 21X return on ad spend ($21 back for every $1 spent) with over $20M revenue - CBO Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 2 played an important part in enabling this and since then we’ve never looked back including a breakout I’ve chosen the written format for this, rather than video, to support an international audience to help as many people to achieve amazing results with CBO as I can. This guide contains the why, not just the how, so you can learn, use and adapt the knowledge to suit your business. In February 2020 (at the time of writing), CBO will be the only way of managing your budgets on Facebook. I’m lifting the lid on what’s in store, how to get CBOs working now and to avoid the pit of despair during the CBO awakening. This guide is split into 3 main sections; the first is my explanation of what CBO is and how it works. The second part is a dive into how I use it, with a mix of ingredients and recipes to implement right away. The final part contains further information I’ve curated on a big list of common (and lesser known) areas of CBO from Facebook this guide is not endorsed by or affiliated with Facebook. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 3 About The Author If I’m to earn your trust on the subject of CBO I should tell you why my advice is relevant. I’m D epesh Mandalia, an e-commerce ‘veteran’. Since Ecommerce only started in the late 1990s and I started with it in the early 2000s, making me an old-timer - even if the internet is still very young. Beyond having experience of download speeds to make you cry, I’m a former web developer that got lucky and fell into Ecommerce and in turn, fell in love with the world of digital marketing. In 2009 I helped an Ecommerce travel site take their online revenue from a few million a year past 8-figures (that’s over ten million+ dollars) and through this, gained valuable experience in the world beyond digital marketing, into TV advertising, direct mail and outdoor advertising. By 2012 I’d created my own revenue stream outside of the corporate world through affiliate marketing whilst realising the rat race I was in was not the only way to earn money. However in 2012, in need of a new, faster traffic acquisition tool away from Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 4 SEO and PPC (organic and paid search which up to this point had been my main traffic drivers), I fell into Facebook advertising. A time unlike now, where advice and expertise was not readily available and a time when I could not quite understand how people were generating sales through Facebook. Boy, did I find out when in 2014 I helped a startup 10X revenue to $8M then 3X that the following year to $26.5M! This caught the eye of Facebook and ever since then, I’ve maintained a strong relationship as an external advisor to the ads team - as both advocate and challenger - promoting the platform as one of the fastest and profitable ways to grow to 8-figures, and challenging them to do more for advertisers like you and me. This led me to create a Facebook ads agency, which has overseen more than $20M in ad spend since 2017 and in launching my flagship training program in 2018, collectively responsible for well over $100M in revenue generated by students. Late 2018 we generated a 21X spending $341K to generate $7.1M profitable revenue using these exact strategies including pushing $40-50K per day ad spends in 2019 with it right down to profitable $500 per day campaigns. This is a full spectrum CBO guide. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 5 My mission is to bridge the gap between the Facebook ads platform and team, and you, the marketer and business owner looking to profit more consistently with the most powerful ads platform on the planet. Oh, and I wanted to be a chef when I was as a teen for my love of cooking - I kind of made it but in a different kind of way! In 2018 I took to the stage in Bangkok dressed as a chef (as you can see further up), delivering delicious recipes for Ecommerce scaling with Facebook ads - a 9-course meal to last a lifetime. For now, I’m cooking up our proven CBO recipes, together with ingredients and methods. Note: to avoid feedback on spelling and grammar, being from the UK this guide is written in UK English - where parts are included from Facebook they are likely to be US English. It’s intentional… Enough about me, let’s turn it on to CBO. Shall we begin? Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 6 PART 1: A Deep-Dive Into CBO If you’re to conquer the beast, first study it, identify its strengths and weaknesses, then plan your attack. In fact, a saying I live by is: “failing to plan, is planning to fail” Benjamin Franklin It’s tempting to jump into new tools, features and products, which I’ve been guilty of too. But as with anything with the potential to create big impact and change, it’s all in the planning. Campaign Budget Optimisation (CBO) was introduced by Facebook in 2017 as a way of simplifying budget allocation together with real-time optimisation. It takes the traditional way of managing budgets, at the ad set level (let’s call this ABO - Ad set Budget Optimisation for simplicity) and moving this to the campaign level. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 7 Scaling To $8M Using Structured Ad Sets At the time of writing, below is the typical campaign structure, where one campaign can contain one or more ad sets and each ad set can contain one or more ads. The diagram below is based on the ‘old’ way of managing budgets, for each ad set. But, did you know that in 2014, things looked very different? If you started advertising on Facebook from 2015 onwards, you’re probably not aware that prior to 2014, Facebook simply had campaigns and ads - there was no middle layer of ‘ad sets’, which was introduced in 2014 to simplify what was a chaotic system which included targeting levels at both campaign and ad level. So back then, budgets were handled by… campaigns. Ad sets were introduced as a container because it was really messy to manage your target and campaign Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 8 structure effectively. Facebook then switched budgets into ad sets so really, CBO is not new, it’s going back to what it was. In fact, back when I scaled heavily in 2014 with my first Ecom success story to $8M in revenue, creating a campaign structure that scaled with consistency was one of my very first wins. Up until then, I kept hacking things together - as many of us do when learning something new - and if it worked great, if not, I hacked some more. Kind of like how Facebook ads marketers run ‘micro ad sets’ - spreading low $1 to $5 budgets - good luck getting consistent 5-figure daily spends (great for dropshippers and short-term marketers). I favour consistency, predictability, and profitability. But on this one occasion, I took my lead from Google Adwords - I’d spent close to $5M before jumping into Facebook ads - in 2014 Google did use ad sets (called ad groups) - containers that held the ads together. This structure worked immensely well because I could group ads for audiences better once I ported this over to Facebook to create consistency, managing spend at the campaign level. It’s what became the core part of Graduation Testing which I use to test and scale my ads; a method by which my only goal is to see if an ad potentially works for an audience. Like dipping bait into the ocean and seeing which fish bite at what bait so I can serve up more of the same. Things to consider: - The ‘containers’ Facebook use, which are ad sets, campaigns, accounts and business managers collect data and history. - Ad sets contain the biggest impacting history and data - so when building up for stability, your ad set stability (in terms of data) is crucial. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 9 - - Much of that history and data needs to pass to the campaign level campaigns are no longer just containers but active decision-makers - and the campaign has as much weight as the ad sets. Scaling can be high risk and stressful, or predictable and under control. CBO generally favours predictable scaling which is explained further. CBO aims to simplify by moving budget and bidding options to the campaign level, leaving targeting, placement and optimisation at the ad set level and allowing Facebook to decide which ad sets to share the budget to. Why? It’s not as simple as making budget management easier - there’s an engine behind CBO which does a lot more than just allocate budget. The CBO Engine Uncovered You want to know how CBO works right? This illustration below explains everything you need to know about how Facebook designed CBO - our goal as hands-on, in the trenches marketers, is to figure out how best to use this. Oh, I did that, with millions in ad spend since mid-2018 on CBO - it’s worth noting CBO was around for over 6 months before I decided to invest more heavily - rarely will I go all in when Facebook adds a new tool - some work well, others don’t. I put small budget aside for testing new Facebook products but if it ain’t broke… don’t risk your ad account with shiny new objects! The worst thing you can do is to destabilise performance when things are good. If testing new products, for example when Story Ads came out, I’d run them with small budgets that I’m comfortable burning with no profit. If you can’t afford to lose the budget you set aside for testing, it’s not a true test budget - I’d often set aside $500 to test new products Facebook add (unless I’m part of the early release in which case Facebook often provide the test budget), with no expectation of generating a profit, but to simply learn as much as I can. Set aside a small spend anywhere from $20 upwards to test new products in a separate campaign to be safe, if you want to test to see if they will work for you. So how does CBO work? Take a look at the following illustration: Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 10 Here’s what you need to know: 1. Using ad set budgets on the left of the illustration, note the following: a. Each ad set is allocated $10 b. Assuming this is n ot using lifetime budgets (more on this later), this instructs Facebook to try and spend $10 on each ad set, each day, regardless of performance. c. Each ad set works independent of each other, has no real-time knowledge of the budget, performance or targeting of its neighbouring ad set. d. The campaign, therefore, acts mostly as a container and is passive in terms of optimisation 2. Using campaign budgets on the right: a. The campaign has a budget of $30 b. Facebook, through the campaign, control the allocation of budget at ad set level c. The campaign actively monitors performance of each ad set, targeting and performance Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 11 d. The campaign attempts to allocate budget to the best-performing ad set based on the optimisation you have applied such as automatic lowest cost bid, which objective/pixel event you’re optimising etc e. This uses real-time data, every day, at the ad and ad set level to attempt to place the spend in the most optimal way That alone should give you food for thought, but let’s go a step deeper into what Facebook wants us to take from this simple but deep illustration: 1. In the first example, $30 gets you 10 conversions, with the best ad set providing a $2 cost per conversion (we’ll refer to this as CPA - cost per acquisition) and the worst ad set providing a $5 CPA - overall a $3 CPA. 2. In the second example, $30 gets you 15 conversions - a 50% increase, with the best ad set providing a $1.80 CPA and the worst $2.50 CPA. An overall $2 CPA. In this example, CBO decided that in the time it took to spend that budget, ad set 2 was giving better performance and so made a real-time adjustment to which ad sets received budget whereas using ABO and fixed budgets, you missed out on additional conversions from ad set 2. That’s the theory anyway… does it work? Yes - but there’s always a but - if the world was plain vanilla it’d work 100% of the time. The variables? Your product, service, funnel, expertise, data ability and more. So CBO, in theory, is great but there are a few things you need to get right first. Hack The CBO Algorithm Before I go into what I believe is a complex system, let's just touch on AI vs ML artificial intelligence versus machine learning. AI is the scary Terminator/Matrix films turned into reality where computers move from passive slaves to masters of the human race by developing a thinking ‘brain’ beyond the human programming. Elon Musk says that is a real possibility, perhaps in our lifetime - the proof is there, with some interesting AI developments happening at the biggest tech companies in the world. And chances are whatever we know and see its more advanced than we think. ML is the passive computer that learns from its own programming to understand, within the context of its own code, what’s happening and reacts to this. It’s contained to its own programming so cannot become AI. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 12 As Facebook’s ML continues to improve across the platform, not just in CBO or ads, Facebook believes they can manage your budget, daily, better than you so you can spend more time on crafting great ad experiences. This is probably true of 99% of the 7 million advertisers (at the time of writing) on the platform - which by the way, if you take 1% of the 7 million advertisers, that is far bigger number than the largest Facebook ads group in existence (around 100K+ members) to put those numbers into perspective. Chances are, in fact, if you’re reading this article you’re in the 0.001% minority of serious advertisers - go you!! CBO has ML built-in which is the single fact you need to take away as to why it can be more powerful than ABO for your business. Down The CBO Rabbit Hole A CBO enabled campaign contains coding which tracks ad set performance and adapts during the day. If you’ve advertised on Facebook for any period of time you’ll have experienced the ‘jumpy’ days of good and bad performance. The one thing every advertiser craves is stability - consistently one of the most challenging things with Facebook advertising no matter how experienced you are. There are many factors that cause this, some in your control, some not. As humans we don’t have full access to the data Facebook has on what exactly is going on. I recently shared deep insights at my mastermind event on troubleshooting performance - for example when performance takes an unexpected dip - for me, it's fairly quick to diagnose as I’ve been in the trenches of marketing so long, it’s quick to spot an issue and find the fix. Now imagine you’re spending $10K per day and performance takes an unexpected drop in 3 out of 5 ad sets running in your campaign. There are definitive steps you can take to analyse this and react, assuming you caught this early - now imagine letting Facebook’s ML do this for you instead. Facebook is tracking your ad set and ad performance in real-time with CBO. Whilst running rules and automations are great, and at best (right now) they’ll fire every 15 minutes. Facebook is checking in more frequently. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 13 But it’s hard to trust the machines and even with my experience, I’m not happy to leave full control to the machines, yet. Sure that day may come but right now we’re not ready for that. That is one of the hidden powers of CBO that, at the time of writing this, no one is talking about and the majority are not aware of. CBO allows you, once you’ve set up the right ingredients for the right recipe, to get Facebook doing the dirty work for you - so you can spend more time on the bigger levers that will grow your business. “But I’m an advanced marketer that tracks performance like a hawk!!” said one of you just now right? Here’s what I say to that; you can manually track and adjust budgets and you can use software to automate this too. The question is whether you’re better at doing this than Facebook. Let me illustrate that another way - where do you want to invest your time and money? CBO Will Save You Time Running CBO ads will save you time. In mid-2018 when we first figured CBO out, we noticed that despite the performance being more stable and predictable, we were checking our accounts less often and it reduced our stress on running CBO at higher spend whilst scaling up. It was a welcome ‘side-effect’ - less time optimising, checking rules, ensuring we were hitting targets and keeping performance hot. If used well, that time saved will mean more growth for your business, whether that’s doing more with your creative strategy, website or testing new traffic sources. I recall a conversation with an attendee at my San Jose Mastermind in May - his key goal was spending less time managing his ad account. Sure, he was successful and making good money, but became a slave to his ad account. Everything I do is aimed at getting more, or making more, by doing less. That’s why The BPM Method is a set of systems and why CBO should form an important part of your systems. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 14 Below are some of the building blocks we use to build up for high profitability and growth. CBO is hidden somewhere in the building blocks but is helping us right now to make the process of ads management even slicker. There’s a LOT that goes into creating stability and predictability in your ad account. I’ve seen ‘experts’ come and go, not many stick around whilst their short-term tactics fail on them. You have to understand that CBO is a tool in your toolset and not a silver bullet. CBO’s Your Money Maker If saving time doesn’t appeal, how about making money? Let me be specific here though as I’m not simply appealing to those that want to grow their business faster or bigger. I’m talking about reducing your stress by increasing predictability and consistency CBO plays a big part in this. How this plays out depends on the ingredients you put in. Did I mention I wanted to be a chef when I was younger? I loved that I could be given a recipe, adapt it and create something similar but new. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 15 I see CBO as a set of recipes and ingredients which I will expand on but, along with how an experienced chef might approach this, you can adapt and make this work just right for your business. Take my ingredients, recipes and methods and make it work for your business. That’s why this guide is not a simple set of templates to follow, which would have been quicker and easier for me to provide - because one size does not fit all. I’ve gone into depth to show you the WHAT, WHY and HOW - what CBO is, why it should be used and where, and then how we’re making it work. Use the recipes and ingredients below and add your own experience, through testing. Use CBO in the right way and scale your ad account! The Machines Are Already Here Evidence for this can be seen in how some advertisers have used Lifetime Budgets to good effect - Lifetime Budgets allow you to set a start and end date/time for your spend which has the distinct advantage of letting Facebook spend the right amount, on a daily basis, to maximise your results over a period of time. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 16 The advantage over daily budgets with Lifetime Budgets is it allows Facebook to react to daily changes in your performance and under or overspend to maximise your results. CBO is similar to Lifetime budgets in the old ad set method of budget management except rather than setting a period of days, CBO is doing this DAILY. Oh, you want to go even deeper than that? Y ou can use CBO with Lifetime Budgets! This means, every day and over the period of days you dictate, Facebook will attempt to preserve budget if it cannot get you positive results. It’s the ultimate sit back and chill approach - once you’ve given the CBO the right ingredients - but it comes at a cost, which I’ll explain further below around consistency and scale. Scale Fast or Scale Steadily? Now, if you’re reading this as someone that wants to scale fast, from $100 per day to $1000 per day or $1000 to $5000 per day then using lifetime budgets isn’t going to cut it because you lose much of the ability daily budgets give you in adapting in real-time. For example, if by 11am you’re seeing amazing performance, you can’t simply shift budget up using Lifetime budgets to scale fast, so you lose agility. Bear this in mind however; the larger brands on Facebook with $1M+ budgets per month are more likely to deploy Lifetime Budgets for stability and ease of use, as they’re also less likely to visit Facebook ads groups for short-term hacks and focus more on branding and customer experience - something which smaller or start-up businesses don’t have the comfort when profit, revenue and cash-flow are of more importance. Facebook is not as keen as you in fast scaling - in fact it’s a warning sign for the system that something is wrong. Try opening a new ad account and scale to $5K spend fast, see how quickly your ad account gets flagged for manual review. Why? Facebook Wants A Long Term Relationship - But It’s Not Complicated. Here’s the thing; Facebook wants a 3-way relationship with you, for the long-term. Just you, the advertiser, the user and Facebook. Facebook knows the type of advertiser that keeps users happy are also in it for the long-term. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 17 Here are a few examples; c ompany 1 has just started advertising on Facebook and by installing the pixel, Facebook knows your site receives very little traffic (as they can see total visits each day once the pixel is installed). They launch ads at $500 per day and quickly ramp up to $5000 per day in ad spend over a period of 2 weeks with a good ROAS. How cool? They then go further and in another 2 weeks are pushing over $10k per day. It might be a legit business with great infrastructure, with great customer support and fulfilment and happy customers. But, in all reality, it probably isn’t. Because Facebook operates on probabilities. Low-quality Ecommerce stores, black-hat affiliate marketers and inexperienced business owners that don’t highly value customer experience are likely to scale too fast for their business to keep up. This results in a poor customer experience and, in many cases, those customers blaming Facebook, leading to lower ad engagement. A disaster for Facebook and for your business! Let’s take company 2 - they scaled but in a more ‘expected’ manner, launching their ads at $500 per day and gradually growing their traffic and performance, whilst ensuring their customer experience remained as good as they could get it. In fact, the purchase experience was so seamless that customers don’t associate Facebook with their purchase at all, it’s almost invisible to them that they saw an ad and purchased. They’ve also scaled to $10k/d spends but they’ve grown their ability to fulfil orders, respond to customers fast and keep refunds low. Guess which business Facebook will favour? Facebook essentially introduced M onthly Satisfaction Score to deal with this. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 18 CBO can support both growth strategies but, if consistency and predictability are important, scaling your ad account faster than you can maintain customer satisfaction is a short-term gain for long-term pain. Choose your path with Facebook - are you a friend or foe? I’m not here to judge your path but only to give you insights into what lay ahead from the choices you make Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 19 Key CBO Takeaways 1. CBO is a learning system which improves over time. 2. CBO requires, in my opinion, m ore of a Learning Phase than a standard ad set budget campaign and so needs time, spend and patience. 3. Higher budgets allow for wider testing and more stability because CBO manages more variables than ABO. 4. Too many campaigns fail due to poor pixel implementation or tracking - get this right else both reporting and CBO optimisation can go out of the window here’s an example of pixel auditing. 5. Grouped audiences by size + quality provide more stable results because it minimises variances. 6. Performance gets better and more stable over time and after more budget is spent. Facebook advise on 50 conversions per ad set per week for stability; if you’re running 5 ad sets that’s 250 conversions per week. But remember a conversion is relative to your Objective; a Video Views campaign conversion could be someone watching X seconds of your video (depending on what you are optimising for) or a Page Post Engagement campaign conversion could be 50 ‘engagements’ a week, which is not a lot. 7. Setting minimum budgets is still preferable to override parts of the self learning especially with new ad sets being introduced or tests run. 8. It’s a complex beast and Facebook are still tweaking and improving it. 9. Pre-testing ads and ad sets gives CBO the best chance of success. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 20 PART 2: The GT-CBO Scaling Strategy “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” Lao Tzu Now you understand what CBO is about and why it’s important lets go into how I and my team use it. I showed you the inner workings in Part 1 in order to help you make better decisions, take the recipes below and make them work even better for you. See this guide as your ongoing companion to understanding and navigating CBOs. It’s one of the biggest changes Facebook have made because of the underlying impact on buying traffic in the auction. If you skipped Part 1 in order to ‘get to the meat’, you’re missing a lot of knowledge that will help you better understand and apply CBOs for your ad accounts. Do take the time to read it. The G T-CBO Method is my stress-tested method of getting the best value from CBOs and is driven from T he BPM Method training program, containing our proven frameworks and strategies for Facebook ads marketing. I’m laying it out here for you in this guide as a way of creating highly scalable, predictable and profitable ad campaigns. So what is it and how does it work? The method itself is focused on finding winning audience and ad combinations, then preparing them for scaling. There’s more that goes into optimisation, retargeting, funneling etc however the GT-CBO Method is our way of finding profit, scale and stability using CBOs. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 21 GT stands for Graduation Testing. After months of testing various ways of getting CBOs to work, and if you read the earlier sections you’d understand, CBO right now works best with pre-tested ads and audiences. It was designed to find you the best users in your audience, based on your targeting and ads. So it stands to reason that if you help CBO along, it will deliver. Priming CBO Via Testing Part of the Graduation Framework, G raduation Testing (GT) is focused on testing ads to match them to the right audiences, before looking to scale or stabilise. The analogy is this: imagine each ad is a hook on the end of your fishing rod; each ad set is a boat in the ocean and the part of the ocean your boat is focusing on, is your ad set’s audience. What kind of fish you’re after and how hungry they are depends on your rod and bait. With this in mind, G T focuses on dropping bait (ads) to find the right bait for the right audience and importantly, aims to send multiple boats into multiple parts of the sea. Once we’ve done this, we move those ad sets and ads into a ‘scale’ campaign and go for a wider net on the audience once we know what resonates with them. So now you understand the concept of GT, here’s how we use that to power up our CBO campaigns… The GT-CBO Method 1. Run CBO Testing - we want the best ad/ad set combinations, ready for scale. 2. Run CBO Prospecting - we use this stage to validate that the ad/ad set combination will work. Our data shows around 95% hit rate of ads making their way out of testing, working in the pre-scale phase (we’re after stability first and foremost). 3. Run CBO Scaling - once we have 5-7 days of stability in CBO Prospecting, we’ll move into scaling phase using one of the various scaling strategies below depending on how and where we’re running this. Simple right? Our entire CBO system contains 3 steps to make CBO work effectively. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 22 Above are results over a period of 8 weeks (results split 2-weekly) showing scaling with GT-CBO and The BPM Method. Simple, but effective, reliable and predictable (as far as Facebook allows you to be). I’ve spent many hours, days, weeks and months trying to perfect this to be able to distill it to you in as simple a format as possible. In fact we’ve spent the last 12 months using this same system before putting this guide together. It’s dynamite! But how you choose to use it will determine how successful it will be for you. The following sections break down the exact ingredients and recipes that go into making The GT-CBO Method work. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 23 PART 3: CBO Recipes For Every Occasion “No one is born a great cook, one learns by doing.” Julia Child CBO is planned to be the only way to set budgets for Facebook ads campaigns. So, well, I guess you’re going to be using CBO everywhere right? For some of you, you’re all-in with CBO - and why not since it will be the only way to manage budgets. For others you’re not seeing the same success, so what do you do? My advice is this; continue testing with CBO and use this guide to properly understand and then to structure your testing and scaling around my experience with CBO. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 24 Recipe 1: CBO Testing Here are some don’ts for you to consider when it comes to testing with CBO: - Don’t throw random ad sets and ads into a CBO campaign and see what sticks, without researching avatars, audiences and angles - Don’t stack lots of ad sets into a single CBO with high budgets and pause losers expecting CBO to magically give you sustained results - Don’t be overly restrictive on ad set level budgets via MIN and MAX spend - Don’t overly optimise a CBO like you would an ABO - at least for the first few days explained further below There’s a lot of good and bad advice out there - all I can share is what has consistently worked for us over the last 12 months with millions in ad spend. There are those advocating using CBO as a food blender, pushing in ads and ad sets, pausing losers, using duplications and more. This introduces a lot of wastage, which if your budget is not a concern and you like to gamble, go ahead and try. It also makes stability more difficult. In fact most of the ‘hacks’ are short-term because Facebook either shut them down or their algorithm adjusts to make them relevant. As someone that values money and profits, whether I’m spending $100/d or $50K/d on my campaigns, I prefer stable, repeatable results and logic over ‘spray and pray’ techniques. I want to know WHY something worked so I can repeat it and know it’ll work again with a high probability. This comes from spending my own money back when I started with Facebook ads, as well as handling client spend. It’s all the same to me - ‘treat others like you want to be treated’ rings true in life and in business and is a core value at our agency. Anyway, back to CBO domination; ultimately, you should ALWAYS test strategies for your own business and ad accounts without assumption - and if you are going to test, then go all in! If you’ve not been through the introduction to CBO, there are a few things you need to recap on: 1. CBO is a learning system and is different to ABO - the decisions made on which audiences and ads to focus on change during the day. 2. If you’re constantly using a single CBO for testing, pausing out ad sets and ads as your testing cycles end, this causes issues with the ML (machine learning) Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 25 the clever nerdy stuff that Facebook implement to help you achieve your goals. 3. CBO gets better over time, with stability - meaning the fewer edits you make on ad sets and ads, the better the CBO learning algorithm becomes. Stability on average should be there within 2 weeks but it highly depends on the various factors I cover here. 4. CBO does not completely, yet, replace the need for ad and ad set level optimisation to pause/replace bad performance. 5. CBO gives faster results with qualified ad sets and ads - which means if they are pre-tested as ‘working’ then you’ll get stability and strong results faster. So how do we go about testing with CBO? We use Graduation Testing, our tried and tested formula created many years back and adapted as the Facebook platform evolves. Let’s dive into our Recipe! Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 26 CHEF DEPESH’S SPECIAL CBO TESTING FORMULA INGREDIENTS - - - 5W Avatar - we begin by building out the inner details of our ideal customer so we can build audiences and angles in our ads to cut-through the newsfeed. For example if I’m targeting dog owners with a bereavement print on demand product, targeting dog owners and picking the angle of personal loss is one thing, selecting a particular breed as an interest and using that in your image is a whole other level to relevance. 3N Ads Formula - we create ads that trigger the only 3 things you need a user to do (explained further down within thee BPM Method section) Plan of audiences to test - at least 5 to start with, more depending on budgets. Plan of creatives to test - ideally at least 3 angles, each with at least one copy angle and multiple visuals. Minimum budget of at least $20 per ad set. - if a CBO contains 5 ad sets, a minimum budget of $100 in the CBO during testing phase. - you can test at lower spends however it will take longer to test and you won’t be able to test as much. - ideally, I want to broaden my testing so I take my test budget, divide by $20 and decide how many ad sets to run. - Also bear in mind, I usually run 3 live ads per ad set so $20 is still a small test budget spread across 3 ads, hence it’s a minimum. RECIPE 1. Optimise for the pixel event or objective goal you want to achieve. This might be Purchases or Registrations, for example. We use a method called Account Calibration, which allows us to identify the most efficient pixel event or objective to test for, within The BPM Method - however you can alternatively choose the end goal pixel or objective for simplicity. 2. Create a CBO campaign with the grouped audiences you wish to test. Set the budget for your CBO as above. As per the image below, we create a ‘container’ campaign for groups of audiences for testing in general. The image is a guide for testing purposes. a. LAAs (Lookalike Audiences) - by 1-3%, 4-7% and 8-10% splits in general if you’re using them - this is due to the relative ‘quality’ of the audiences. i. Note: whilst in test phase I keep LAAs nested - meaning I test 1%, 2%, 3% in separate ad sets - this allows you to test boundaries and see exactly which one is Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 27 working, then to bundle them for scaling. I’d create a 3% LAA and exclude 2%, create a 2% LAA and exclude 1% then run 1% alone. ii. For example, if 1-4% worked (as 4 separate ad sets), I’d bundle theme into a single 4% audience for scaling. iii. We often start with a 1% audience first, see if it works, then move upwards. iv. Caveat: if 1% is smaller than 500K then for testing I’d consider bundling into larger LAAs so testing 1&2% together for smaller audiences. b. Interests - these are usually less targeted than LAA audiences - meaning that side by side, your best quality LAA should always beat an interest. Why do LAAs often fail? Because the seed custom audience is not good. For this reason, I split interests away from LAAs in testing - so I would have one campaign with LAAs and one with Interests. i. For testing, split the interests and once you find your winners, merge them into a single ad set UNLESS you see very different ad level performance for your interests. I’m not concerned at interest size as I’d test them individually, the aim to merge when in prospecting/scaling mode c. Broad audiences - broad audiences work!! At time of writing, by way of example, we tested strong LAAs as the Ecom site had a large existing database yet the broad audience beat all LAAs and interests, meaning we had larger audiences to play with. For us, a broad audience is one without interests, behaviours or LAAs. i. Broad audiences can work better than interests, especially since FB introduced more data capture from their pixel to collect and understand the content and context of your website. ii. We see and hear from a lot of advertisers still using iii. the narrow interest options to find winning audiences - we’ve found greater success with larger audiences coupled with great ads. I usually aim to split broad audiences by a unique segment, where relevant. Examples: 1. A broad audience targeting a specific age 18-30 in the US, split into an ad set for male and another for female 2. A broad audience targeting the UK, where our market is women 25+, split into 4 ad sets of 25-34, 35-44, 45-54, 55+ because our ads appeal to those segments in different ways 3. A broad audience targeting the US, split by age and gender, into 2 separate CBOs: one is for Male and split by the same age group above, the other Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 28 is for Female with the same age splits where we are delivering ads specifically by gender and age 4. If I have a single broad audience, say women 25-40 and that’s my only target, with the same creative for them all with no further split, I’d duplicate the ad set 3-5 times (budget dependant) so I can spread my bets wider and pause out any ad sets under performing (detailed later in this guide). Naming convention: 1_COLD is our stage of the funnel from the 4-Funnel System utilising COLD, WARM, HOT audiences that we’ve made popular through The BPM Method. WC is our objective (website conversions) and UK the country this test is focussing on. The rest should be self-explanatory based on the above breakdown. 3. Create your ad sets. A few tips: a. I’d keep the number of ad sets (and thus audiences) in line with my test budget - if your budget cannot stretch to a large number of ad sets, keep the ad sets in test mode small and queue the rest up. b. Research put into your audiences will go a long way - if you don’t have LAAs yet, then research your avatar to find interests. Also consider testing broad audiences since Facebook’s ability to find people is at the best it’s ever been - as long as you have a good idea of your avatar and marketing. c. If we don’t have any proven audiences yet, once we’ve implemented the 5W Avatar to understand who to target and Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 29 4. 5. 6. 7. 8. how, we’ll draw up 4-5 primary audiences to test and set them up in their own CBO campaign. d. Use 1 day click optimisation. When in the test phase and because of how CBO makes daily and intra-day budget decisions, this works best for us. My theory is this: CBO shifts budgets every day and is basing decisions on a mix of the history of the ad set, history of the CBO and today’s auction conditions. Because of this, using the previous day’s conversions helps build up momentum faster, combined with us pausing out ads as required to help the system learn faster. e. Use excludes based on people that have engaged with/clicked on your ads so that you’re targeting proper COLD audiences. Set a MINIMUM budget for each ad set - because we want the spend to be fair across ad sets and override the budget allocation to an extent for testing purposes. a. This is optional but I prefer to use it in the TESTING phase to ensure spend is even and CBO doesn’t optimise too fast on which ad sets take budget - a trade off between the old ways of fixed ad set budgets and CBO’s dynamic budget allocation. b. Use this calculation for MINIMUM budget: [Total budget / number of ad sets] / 2 c. If our total CBO testing budget is $500 for 10 ad sets, then [500/10]/2 = $25 min budget. d. I don’t use a MAXIMUM budget in general as I use Rules & Automation to automatically pause and grade my ads which is a more advanced feature outside the scope of this CBO guide as part of The BPM Method. In short I’ll aim to pause based on a number of impressions based on what kind of baseline data I get from my account. A general rule is I’ll need 2500-5000 impressions for a significant test I prefer to test in the Facebook newsfeed first before expanding to other placements (personally I prefer FB & IG in prospecting and All placements beyond that) but this will depend on your audience and how good your creative is. I don’t include audience network or messenger placements for testing due to limited real estate to advertise and get your core message across. Our first goal is to find the best audiences - if we have 5 ad sets, each ad set with 3 of the same ads (using shared post IDs) running, then we’d expect at least one audience to work with at least one ad (as we’ve put the effort in ahead to research avatar and audience). Find the best audiences first, by using the same ads in each ad set in use during the test phase. If no ads show good performance, we’ll rotate ads (pause, restart, pause if bad, restart) in 3 daily cycles before giving up on the audience. We restart ads between 6am and 9am each morning. The diagram below shows our general setup to finding winning audiences first. The Campaigns are for illustrative purposes to Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 30 show different test campaigns, running different ad sets and ads to show the structure. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 31 9. Then use the best audiences to iterate and find more winning ads in test mode - in this case I would shift those ad sets into a new CBO - specifically for testing creatives. The below helps illustrate this. Effectively in Phase 2 (below) our ad sets don’t move any further (as they’re also in Prospecting/Scaling by this point) and they become home to ad testing 10. The diagram below demonstrates Phase 2 with our winning ad sets from Phase 1. a. How many ads and angles do we test before giving up on an ad set? I’d usually aim to test 3-5 angles and a few variations of copy/creative, so give or take it might be 10-15 ads before giving up on an audience. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 32 11. We take the best audiences and ads and move them into Prospecting mode (see the CBO Prospecting Recipe below) to test with higher budgets. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 33 12. If the testing has successfully spit out new successful ads but you don’t need them in your main prospecting campaigns yet (as you’re getting a backlog ready), copy them into a social proofing campaign - specifically created as a keep-warm Page Post Engagement (PPE) campaign, with a single broad audience a. Create a PPE Campaign. b. Use the largest related audience you can for example a broad or large Interest or LAA - one ad set only required because we’re only after social proof - expect some sales to trickle in too! c. Exclude site visitors and purchasers. d. Budget of $5 min. multiplied by the number of ads, with all ads active accumulating social proof/running. e. Copy ads from phase 1 or 2 testing in via their post ID (to share social proof) f. When you need them from scaling, copy them, again via post ID into the scale campaigns. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 34 This has the distinct advantage of pre-testing ad sets and ads, before we let the CBO algorithm go deep into the learning phase, allowing us to give the CBO campaign more time and stability in the process. In addition, keeping our spend low in our tests and using an optimal number impressions on average before calling a winner, ensures we use Facebook’s ‘discount pacing’ to continuously find the best users in an audience whilst testing. But how do you call a winner?! I hear you - there are 2-3 training videos on this in The BPM Method program and it’s out of scope of this CBO guide to explore every detail so I’ll simplify for this document. Focus on the objective you’re optimising for and benchmark what a good result looks like. And the further away in your funnel the event is you’re optimising for, the more impressions you’ll need to run. So if I have a $100 AOV product I’d likely test the Purchase pixel to 5000 impressions and make a judgement call on funnel metrics: in particular cost per add to cart, cost per initiated checkout, cost per payment info and cost per purchase as typical funnel metrics for Ecom. Bench-marking is account specific however: 1. If it’s an existing account, look at CPA/ROAS and mark down what a good cost per X looks like based on the paragraph above when you hit target 2. If it’s a new account and you have no data I’d use this simple calculation to determine what a good cost per ATC looks like for a typical Ecom funnel a. CPA x 0.15 (where CPA is your CPA target and 0.15 represents 15%, which is a ‘ok level conversion rate from someone adding to cart and purchasing For lead gen I’d likely need much fewer impressions, often as low as 1500 impressions and judge my cost per leads/registrations. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 35 Recipe 2: CBO Prospecting As you’ve seen with the CBO Testing Recipe, our testing process, Graduation Testing, allows us to pre-qualify ad sets and ads, to give CBO the best chance of success. What I will say is this - focus on actually testing ad sets and ads MORE than focusing on which testing strategy to use. I prefer to test new audiences and ads within the process above as it works for us as the backbone of generating well over $100M in Ecommerce revenue. Graduation Testing is our tried and tested method used by thousands of other Facebook marketers in a world of SEVEN MILLION… whilst I’d love everyone to adopt it, I know some of you have your own ways of testing, others want to create their own paths, others need to be convinced of the virtues of testing - eek! If you’ve understood the research on CBO from earlier in this article you’ll understand the need for proven audiences in a CBO - way more than how much an ABO relies on this. So you’re probably wondering what our ‘scale’ setup looks like right? Before going into this, it's worth noting that the Graduation process migrated fairly easily from an ABO setup to CBO. However, this part of getting CBO working took longer - whilst ABO is still an option until Facebook switch over to CBO exclusively, the fact it’s going to happen has meant we worked hard on updating all our strategies ready for CBO. Here’s something to think about from the millions of dollars we’ve pumped into CBO v ABO: - ABO works better and is more stable with smaller budgets below $250 per day than CBO is - CBO works better and is more stable with larger budgets than ABO is ($500+ per day) Whilst we’ve found running smaller budgets with ad set budgets provides better results, faster. CBO takes too long with smaller budgets (based on the ratio of ad sets to ads and the budget formula explained below) because of the learning required and becomes unstable over time. Let’s go into our CBO Prospecting Recipe before we explore lower budget options. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 36 CHEF DEPESH’S SPECIAL CBO PROSPECTING FORMULA INGREDIENTS - - Pre-tested ad sets (specifically audiences) based on the Test Phase Pre-tested ads (angles, offers, 3N Ads Formula elements) Grouped CBOs as mentioned above which apply to prospecting too Minimum budget: CPA x 3 x number of ad sets - Eg. CPA target of $30 with 5 ad sets would mean a budget of 30 x 3 x 5 = $450 Patience! RECIPE 1. Drop your ad sets into the right CBO (by its audience grouping as discussed earlier with how I group campaigns by audience type) and set the right budget as mentioned within Ingredients- if there’s one reason CBO will fail on you it’s setting too low a budget for the number of ad sets and ads you’re running. 2. Ensure you exclude engaged audiences, site visitors and customers to focus on cold prospects only 3. Use 1-day click optimisation - 9/10 times this works best for us with CBO - test for your own ad account but there is logic behind this - CBO shifts budget daily and, whilst getting 50 conversion events a week per ad set is important, CBO seems to work well when there are at least 50 conversions overall for the CBO itself. 1-day click optimisation helps to keep the data fresh and allows the CBO to react better to daily fluctuations. 4. I generally don’t set MIN or MAX budgets in my scale CBO ad sets as I want to give CBO full control on decision making when in scale mode - however, when graduating, it’s a good idea to have a MIN spend in place for at least 3 days to kick-start them into life, especially if adding to an existing CBO. a. FB have advised that right now, removing MIN during/after the learning phase will not reset learning 5. I do use rules to pause ads, but where possible I’d cut ads in the first 3 days if the spend on any given ad set is 3 X CPA with no sales to give it a chance to perform whilst tracking early signs of success, or failure, such as CTR, CPC, cost per ATC etc - this varies on the AOV, product funnel we’ve setup and more that we discuss in more depth in The BPM Method. 6. If I pause an ad, I’ll restart it after 6am local ad account time to give it another try - sometimes Facebook simply drops your ad into a bad ‘pocket’ of your audience. Pausing too early can actually do more harm than good, so in the first 5-10 days we use more relaxed rules for new prospecting CBO, tightening as you see more stable performance. The key here is, taking Ecommerce as an Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 37 example, if my end goal is ROAS or CPA, I may give an ad more time to perform if a metric like Initiate Checkout or Payment Info is showing signs of promise, for my retargeting to kick in and close the sale. 7. When in this phase of Prospecting (when we are ‘scale testing’), we’ll often copy the same audience/ad set into a single CBO 3-5 times and copy the same ads into both - it’s to do with being able to cast a wider net in your ocean to increase chances of hitting a good pocket of users in your audience. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 38 Our goal for this phase is to prove the winners with increased budget. We’re looking for stable and consistent results before we consider scaling. If you’re unable or unwilling to increase budgets with CBO then you need to consider how many CBO/ad set/ad combos you can run. Some of you will be budget limited, others will want to maintain profitable results over a period of time. Running Smaller Budget CBO Prospecting Ok so we’re not all keen to join the scale-high club like it’s going out of fashion - so if CBO needs high budget and lots of data, what’s on the table for you? Well here’s a few things to consider: - Want to run ABO style campaigns? Run a SINGLE ad set in your CBO campaign. Shock! Horror! Long live ABO! It’s messy, sure, but you could go old school and run one ad set per campaign and essentially override the mystical CBO algorithm. This is also a good method for those that don’t want to adapt to how CBO operates - Run few ad sets; CBO spreads budgets across ad sets so the obvious way to make a lower spend go further is to use a smaller budget with fewer ad sets - Run fewer ads; the same applies here. If you want stability quicker don’t over reach the number of ads you’re running which will stretch your budget too far - If running Lead Gen and you’re running lead ads (where you capture leads within Facebook direct to your CRM) or leads into a lander, CBO hits stability faster and with smaller budgets than Ecommerce. You may be wondering at this point… what about WARM and HOT audiences? Those smaller but higher intent audiences? What’s the deal with CBO here? Great question, glad you asked because CBO needs DATA - did I mention that? CBO NEEDS QUALITY DATA If you’ve read between the lines you’ll have seen that CBO needs proven audiences and ad sets. When I talk about CBO needing data, CBO needs QUALITY DATA. Those smaller ad sets with higher intent? They fill CBOs with juicy, high quality clicks and actions so it makes it easier for the CBO to stabilise. So yes, CBO is often seen as a friend of high scalers but it’s also the friend of the clever marketer. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 39 Recipe 3: CBO Scaling Recipes Now the fun begins - when I asked people what they really wanted to know about CBO it was scaling! Like asking a new entrepreneur what their goal is; some might say ‘to earn one million dollars’ - but how many want to understand the process behind it AND put the effort into applying it? That’s the same with Facebook ads - everyone wants to grow their business that’s running ads - everyone wants extra dollars back for every dollar they invest - but its those that put the effort in to the process and testing that reap the results. Are you willing to do that? I’m specifically talking to you right now - the ones that literally skipped past huge sections of this guide straight into scaling. Sorry, it does not work like that. If all you want to do is find out the ‘secrets’ to scaling, then you’ve missed 50% further up - I’m serious about wanting you to achieve massive results with this guide. But I need you to go all in - understand how CBO works, see how we implement it then test it for yourself. Some of you will crush it following our exact process (especially those on The BPM Method program) and others will take this, test, adapt and then make it work. No one size fits all and it’s ok to detour once you know the fundamentals. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 40 Before we go into the details, let’s recap what we’ve learned about CBO and sprinkle in a dash of seasoning for flavour: - - CBO is a self-learning system which decides where to place your budget in a given day, using both history and recency of performance AND today’s auction conditions CBO needs time to get into gear - time can be bought with bigger budgets so you can test faster CBO is more likely to deliver positive results when you’re working with proven ad sets and ads (hence we use Graduation Testing to pre-qualify ads) There are many ways to scale a CBO - which relies on budget, ability to take risk and your experience level CBO budget decisions include ad set, age, gender, device, placement, time, ad and more - thus it needs both time and money to get this right for you Whilst not confirmed by Facebook, we’ve found stability with CBO, when running on average up to 5 ad sets (up to 7) and 3 ads live at any given time what influences this? - Budget: the higher the budget the more Facebook can test your ad/ad set combos to find the winner today (because results may likely fluctuate) - Optimisation event: If optimising for PURCHASE, you’ll need higher spend and more impressions, to find stability, than optimising for something like ADD TO CART (ATC) - not that ATC is a better event to optimise for, but if your spend is low you need to strongly consider whether you’re able to allow Facebook the space and time to test - Audience size: the larger the audience, the more stable CBO seems to be - for example ‘broad’ targeting has often resulted in faster and more expansive growth - we have a bumper list of audience ideas in The BPM Method training but it’s important to refine down your best 5 to start with and build from there - the more consistent larger spending ad accounts we’ve run have had fewer, larger, high quality audiences and LOTS of creative cycling. For scaling, audience sizes under 1 million are more difficult to stabilise. If you cannot get your prospecting audiences higher then you won’t be able to scale as much as you’d like. - Audience intent: this is more to do with how well you’ve primed users no matter how good your targeting is, if you can’t get them interested then you’ll struggle - in The BPM Method we use the 5W Avatar and 3N Ads Formula to break through the noise. For WARM and HOT audiences further down your funnel, as the intent increases, smaller audiences catch on to stability too with CBO - Funnel setup: we use the 4 -Funnel System within The BPM Method to split audiences based on touchpoints (COLD, WARM, HOT, EXISTING). Getting this right goes a long way to creating stability by speaking to Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 41 the right person at the right time with the right message - the 3Rs of Direct Marketing - Relevance, Rapport and Relationship The above is an example of GT-CBO Method in play - ensuring it’s working down the funnel alongside your funnel strategy is crucial - referencing our 4-funnel system, we’re priming users down our funnel. Notice how ROAS is lower in our COLD (prospecting) campaigns and increases further down the funnel? That’s how to deliver a blended, highly profitable ROAS. CBO supports this extremely well. I’ve split the Recipes below down based on risk and skill level to help you make an informed decision that’s right for you - I take no responsibility for any irresponsibility you might take with your budgets and understanding here. I encourage you to test, learn and apply whilst being honest about your ability to interpret results and act. I’ve run ads since 2005 and have a muscle memory when it comes to analysis and decision making, so I’m often likely to take far higher risks than many of you. Hence the below scaling strategies for CBO include risk level and ideally what experience level they’re designed for. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 42 CHEF DEPESH’S SPECIAL SCALING FORMULA Scaling is not so much about how fast and where to put your budget; it’s as much about how well your CORE-4 is primed and ready for you to pump the gas. I’ve generated ROAS numbers that you’ll think are quite unbelievable, because I have a system that is intentionally designed to buy my traffic cheaper and convert higher. Facebook is a customer acquisition tool and the more you simplify Facebook for your business the more profitable and scalable your accounts will become. The steps below are simple, but contains many moving parts which The BPM Method goes deep into. This CBO guide is aimed at arming you with everything needed to make CBO work for you. So what’s my preferred recipe? What is it that makes The BPM Method one of the most sought after Facebook ads growth frameworks out there? Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 43 INGREDIENTS - - Stability in results through CBO Prospecting Your audience size goes some way to dictate ability to spend. As a rule of thumb this is good for audience size 500K upwards - below this it can still work but you will then need to cycle more creatives more frequently as you’ll otherwise exhaust the audience out too quickly. Your risk level and experience RECIPE 1. Ensure your CORE-4 is primed with a strong product, offer, audience and funnel a. Ensure you’ve implemented CBO Testing & Prospecting as defined above b. Ensure your sales funnel is fast and slick - this has far bigger impact on scaling than many realise. i. Speed test your lander ii. Run split tests on your funnel steps to improve conversion rates c. Ensure you keep testing for new creatives, ready for potential ad fatiguee 2. V-Scale to test how far you can push your scaling over 5-7 days. I’ve expanded on V-Scale further below. The goal here is to ensure your CBO is ready for scaling: a. If you suffer from instability and unexpected results when scaling it means you’ve not primed 1 or more parts of your CORE-4 properly. b. 20-30% vertical budget increases are the safest way to scale. 3. If I need to scale fast I’ll choose between: a. Shifting to M-Scale (explained below) to see if I can dig into profitable audiences, faster b. If I’m in a high buyer focused market like Valentines or Black Friday, I’ll use Nitro V-Scale (explained below) c. If I’m campaign planning I’ll use H-Scale (explained below) to build more CBOs to spread the risk with audiences and find more opportunities to spend more money - I’d use this to de-risk scaling with multiple audiences, especially with a super audience of over 25 million people. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 44 We’ve covered Testing & Prospecting, below are scaling methodologies we use, when and why. Some are ones we use based on my preferred recipe, others we switch in as needed. Like any great chef, you need to learn to adapt! Scale Recipe 1: V-Scale (Low-Risk, Beginner to Intermediate level) For those that want a simpler life, lower risk and more predictability. My view: always start with this method as a low-risk stress test on whether your campaign is ready for scaling. I use V-Scaling as a simple, risk-free method of scaling. It’s slower but steady. Not everyone needs to 10X their spend and results within days right? Facebook recommend you increase budgets no more than 40% per day so it doesn’t impact the learning phase. Personally, I’m comfortable with 20-30% to play safe. 1. If you’re either inexperienced or want lower stress levels, start with 20% budget bumps. a. I prefer to do this, ideally, between 8-10am ad account timezone. Too early you might hit bad pockets of your audience early. Too late and you may impact the way Facebook allocates your spend for the remainder of the day causing overspend on poor audiences. 2. Don’t jump into automating this if you’ve not done it before or are inexperienced with ads analysis and decision making - do this manually and get comfortable with your results before automating you carry your own risk here with setup: a. Create custom columns in your reporting. At the very least, load up Spend, ROAS, Result Rate (%), Cost per Result/CPA/CPL/CPR (whichever is your key result) to measure for your Campaign. b. Check the results each morning anytime between 8am and 10am local time (because you don’t want to make your decisions too late) c. Use the rules below to decide i. If an action is required ii. The action to take d. Once you’re comfortable with it over a period of weeks, automate 3. Here are the rules we use (do it manually or via a tool): a. If your CBO is performing consistently well for 3 days (which means you’re at or within your CPA/ROAS targets) b. AND yesterday’s performance is also within range c. then increase budget by 20% or 30% (depending on your decision above) Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 45 Scale Recipe 2: Nitro V-Scale (High-Risk, Advanced level) For the high roller, happy to carry risk and less predictability with a far higher payoff. My view: use with caution! Only implement this when your CORE-4 is primed and ready! Who has time for 20-30% per day bumps right? The most aggressive CBO budget increases we did were last November - a time when we were scaling an Ecom store aggressively, had proven large audiences and were happy carrying the risk as our team of media buyers and automations were very much in control. Also, the store’s C ORE-4 was ON POINT, scoring highly on Product-market fit, strong messaging and creative, proven audiences and a pretty slick sales channel. So if you’re confidently ready for scale why not hit the Nitro? I mention November, because for the Ecommerce store we scaled aggressively on: - We wanted to max spend profitably as fast as possible to land-grab sales - November is one of the most predictable months for scaling for many Ecommerce stores so we took advantage of a frenzied buyer market So how much were we pushing the budgets? Some days 100%, others up to 500%. The key was we followed the path of the GT-CBO Method. 1. Once you’ve found stability with your Prospecting CBOs over a period of at least 7 days and you’re confident you have a strong audience, with a good size (1M+), a strong funnel and backup ads (for ad fatigue) you can test larger budget bumps 2. For anyone who’s worried about the ‘learning phase’ there are 2 things to consider: a. The more history you’ve built up, in spend and conversions within your ad set (in particular consistently getting well over the 50 conversion events per week - and over 200 for the lifetime - per ad set) the more likely the learning phase won’t matter as much. Because your audience is so strong, conversions high and Facebook knows your prime user, you ad set will survive going back into learning phase and come back as before (potentially with a small blip but your volume should be able to ride it out) b. We’ve found on some occasions resetting the Learning Phase to be a good thing at scale, when performance has been drifting, Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 46 batch replacing ads, dropping budgets and forcing the system to realign often kick-starts things especially if the audience saturation is high. This is also why duplicating a previously good performing ad set can be a way of kickstarting results as Facebook has a tendency of getting caught in a smaller net of users that saturate and performance drops. 3. When I’m confident in the above, I’d push higher budget bumps upwards of 50% to 500%. a. Bump up your budgets after 6am no later than 12pm - any later and the Pacing Algorithm (which uses a 24-hour clock to plan your spend) can go a little haywire and overspend. I choose 6am as an average, since resetting at midnight often brings buyers from the previous day, so 6am is a clean break of a new day. b. Ensure at this stage you’re using automated rules to minimise losses - we use Revealbot (30% Discount for the first 6 months with code depeshmastermind) for many reasons, including checking performance every 15 minutes instead of Facebook’s 30 minute checks and its ability to push alerts into Slack which helps our process flow. c. Set rules at the ad level, pausing out bad ads fast that go beyond your ROAS/CPA target +25% d. If by 3pm you have negative performance, drop budgets by 10% and if they don’t recover within 2 hours, drop the spend back down to the original budget (even if it pauses everything out). The 10% drop is part of The Punisher Method which is a proven way of course correcting performance fully explained in The BPM Method program - for now, test it and thank me later. e. The next morning there will be a high chance, if your budget starts considerably larger than the day before, the morning will suffer - this depends on how aggressive you’ve been so you have 2 options here: i. Reset the budget the next day (using rules) at midnight to the previous day’s start budget, plus 20%. So essentially you’re still moving the needle forward but catering for Facebook overspending in the early hours. You can then follow the high scale step above ii. Leave the larger budget because you’re happy with the risk, for the chance of higher rewards f. My approach to this method is more moderate unless: i. I’m in a highly seasonal period (eg Black Friday) or limited sale period and need to max out sales, fast, in which case I’d scale as aggressively as I can, pushing budgets 100-1000% depending on my base, implement automated rules and be prepared to cycle ads as needed whilst watching my account like a hawk Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 47 ii. I want to scale up in a more staggered way, in which case I’d test the standard V-Scale with 30% bumps over 3-7 days THEN move up to 50%, 75%, 100% whilst maintaining stable results. 4. This is very high risk but it does work - we would not have been able to push $7M in sales last November without being aggressive with scale - knowing our 5W Avatar, CORE-4, Graduation Framework, GT-CBO and rules were dialled in actually made it predictable and easier for us to manage. The groundwork goes a long way to easing the scaling process. Scale Recipe 3: H-Scale Split (Moderate rIsk, Intermediate level) For those that want to override the CBO engine and focus budgets better by splitting ad sets. My view: use with caution! Not as reliable if stability and low maintenance are important to you. Whilst we’ve explored V-Scaling (vertical, as in budget increases) we’re now exploring H-Scaling, or sideways scaling. The easiest and most obvious is to go into your Breakdown report in Ads Manager, break your performance down by Age, Gender, Placement, Device, Country, Region and find pockets of opportunity where Facebook is giving great performance but you can see the opportunity to push more spend there. Now before you rush in and implement this let me share a story with you about Sharon. Sharon shops online, falls into the 25-34, female demographic. The first thing she checks in the morning is Instagram as she loves visuals and to see what could inspire her today. On her way to work she checks out what’s happening with her circles on Facebook and again at lunch she’s back on Instagram. She’s checking Facebook on the way home whilst browsing the web too and later that evening she’s on her laptop in front of Netflix. Now here’s the thing - she bought your product whilst watching Netflix later that day what was her journey like? Well, she saw your ad on Instagram in the morning but didn’t pay attention. At lunchtime however she saw the IG Story ad and watched the video and clicked out of curiosity. Later, on her commute home your DPA ad on Facebook really got her excited but she didn’t have time to click. Later that evening she typed your brand’s name into search and bought. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 48 This fictitious story demonstrates a hidden path to purchase - if you looked at the data, mobile did not convert and neither did Instagram. Facebook will have attributed the sale to Instagram Stories so guess what, you pull IG Stories out into its own ad set and ram that budget sky high expecting a flood of sales. It doesn’t happen. Because you missed the impressions on the Instagram Feed and Facebook Mobile Feed. Note: at the time of writing this, duplicating winning ad sets is working far less than it used to pre-2019, so use with caution. Especially as it can cause instability with the already well performing campaign(s). This is why automatic placements make sense - but, here’s how to make it work: 1. Use H-Scale on completely unique paths for example if your audience is 25-50 generally yet 25-34 consistently performs well, then I’d say with high confidence pulling out 25-34 year olds is safe and a good decision to push more spend here, depending on audience size 2. The same applies to Gender, Country, Region - people don’t change these during the day in general 3. However with Placement and Device, these are interchangeable during the day, so they’re the last things I H-Scale into 4. When H-Scaling there are a few primary scenarios: a. Gender: you can run them in the same CBO, split into M & F depending on number of ad sets (I’m trying to keep them up to 7, ideally 5) though you can split them into separate CBOs (my preference) b. Age: as above though in this case depending on performance and splits I end up with I may split into their own CBOs c. Country: generally as this is a higher level ‘split’ I’d always put my top countries into their own separate CBOs and then group countries where I have smaller volume and spend d. Region: I’d generally include into the same CBO grouped by country - it’s not often I split this especially if I want to scale 5. Now, when splitting by Placement and Device it gets more complicated - my advice here is, where possible, to not split these out for scaling as it’ll come back to bite you later if your attributions don’t align - one example of splitting is taking your single best audience and splitting by Placement and Device into a single CBO, with the theory CBO does the same thing of putting them all back into the auction but giving you more flexibility. This can work but again for scaling I prefer fewer ad sets and giving larger audiences in each ad set. 1 million audience sizes are great, 10 million even better. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 49 Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 50 Scale Recipe 4: H-Scale Budget (High risk, Advanced level) For those that want to push growth faster and manage the associated risk. My view: use with caution! Not as reliable if stability and low maintenance are important to you. Carries risks and not my preferred way of scaling. Now that you understand how to split H-Scale, let’s look at another fast-growth method of scaling - duplicating into higher budgets. Up until early 2018 this was one of my favourite scaling methods - right up until March 2018 (some of you will have this month etched into your memories because of the impact on your ad account. Facebook made a significant change, verified by their Auction Insights team when I asked, favouring ad set history and minimising auction overlap of identical audiences. Have you tried it recently? Simply duplicating to higher budgets? How did that work out for you? The majority of what I’ve seen it has not worked as well. However the old method was to run your new higher budget duplicate alongside the existing campaign. Why? Because if your $500/d CBO is doing well, logic would say leave it running and go with $1000/d, wait until the new CBO is performing well then switch off the $500/d CBO. That’s kind of what worked pre March 2018 but now this causes instability, often impacting the original too. So if you have a winning CBO and it has amassed a good amount of data and history, you need to get that for your new duplicated CBO and here’s the risk and why I’ve marked this as Advanced. If you replicate a $500 CBO to $1000 you need to give it enough data to stabilise over 3-5 days. That’s potentially a $5K loss if you don’t manage it well. Here’s what I do: - I often pause the original - this is because running the original and duplication can otherwise cause conflict; especially now as Facebook seems to perform worse when 2 or 3 ad sets targeting the Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 51 - - - - - - same audience are active, even if the audience is into the 10’s of millions. However if the original already has stable delivery, over 50+ conversions per week at the campaign level and it’s been running for a few weeks (and so has stability) I’m less likely to pause the original. Duplicate your proven CBO with a higher budget and start it around 9am when ready to launch, ideally Monday to give it time to settle in the week Run rules at the ad and ad set level during the day. The following are examples of what we run but the caveat is it depends on what funnel and product AOV (cost) you’re running. For example if you’re selling a $150 product, you might not produce many sales top of funnel and so your CPA/ROAS target might be much lower as you need to prime users better. Example rules: - Pause ads with no sales after 2X your CPA target (depends on AOV as to how I’d use this rule and any variant I build - for example on a higher priced item I’d use cost per ATC or Initiate Checkout as my ‘CPA’ rule) - Pause ads that are higher than 2X your CPA target or half your ROAS goal once they’ve hit a spend level of 3X your CPA target - Pause ads that are higher than 1.25X your CPA target or half your ROAS goal once they’ve hit a spend level of 5X your CPA target - Pause ad sets that are higher than 2X your CPA target or half your ROAS goal once they’ve hit a spend level 10X your CPA This double buffer balances giving FB enough data and minimising your losses - you may need to play with the thresholds based on tolerance for risk and how your sales perform during the day Restart ads/ad sets the next day ideally with rules, at 6am and run this cycle up to 7 days. Unless you’re happy making large losses, cutting the fat daily will help keep budgets in control whilst letting the CBO learn. Your goal is to feed it enough data to stabilise as fast as possible If by the end of day 2 (roughly 48 hours of running) results look seriously bad, duplicate the CBO and go again This is higher risk with CBO so I don’t generally use it or recommend it - it’s included here for reference as one of our scaling tools. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 52 Scale Recipe 5: M-Scale (Moderate to high risk, Advanced level) For those that want to scale using manual bid and are experienced in analysis/decision making My view: use with caution! Manual bid is not a fixer for a poor product, targeting, creative and funnel. It requires a certain level of expertise to interpret and react to the data. M-Scale focusses on manual bid scaling. It’s an awesome way of combing budget increase with boundaries for Facebook to work within, because, think about it, how does Facebook really know what a good CPA/ROAS is to you unless you tell them? There are a few ways of cutting this and I won’t explain the inner workings of manual bid here, except for how we use it - again we have a few sections in T he BPM Method that go into the inner workings that I wouldn’t be able to give justice to here. What I will say is that manual bid should, in my experience, be introduced under these conditions: - Your product has been tested and proven - for me that’s 25+ on-target or below conversions, meaning if you’re selling, you’ve done it profitably, consistently, or if you’re generating leads, you’ve generated 25+ profitably. This means you have a decent audience + ad + funnel that shows potential. - You’ve tested V-Scale successfully; for some, they’ll find a ‘winner’ and try scale with manual bid too early and fail. Manual bid is a way of forcing an ad into a specific part of your audience that you might otherwise not be able to reach. Important note: you don’t have to manual bid, if your CORE-4 is dialled in, meaning your Product, Offer, Audience and Funnel are high performing such that you’ve been able to scale successfully with V-Scale - in this case I’d personally choose V-Scale (and Nitro Scaling) and go vertically since Facebook seem to be penalising ad set duplications much more. If you don’t know what manual bidding is, read it up here which includes a breakdown of what each bid strategy is that I’ve mentioned below. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 53 BID CAP RECIPE Should you run bid cap? This is my preference for manual bid scaling however, I usually turn to manual bid when speed of scaling is most important. Bid cap bidding is the most reliable as I can control the auction bid, and works best with a proven audience, ad, funnel and offer. Without this, you could end up wasting away a lot of budget. 1. Duplicate your best audience into a CBO manual bid test - set the BID CAP for as 1X, 2X, 3X, 4X your CPA target as bid caps, duplicating the same ad set in your new CBO. I go wide on bid levels then narrow down. Some prefer to start with one bid, perhaps lower, then work up but I speed of results matters 2. Total CBO budget = (BID 1 CPA x 5) + (BID 2 CPA x 5) etc - so if your CPA target is $30 your total budget = (30 x 5) + (60 x 5) + (90 x 5) + (120 x 5). What we’re doing here is ensuring the ad sets are given enough spend power to test the bid caps 3. Set a MIN budget so that each gets enough of a push initially - you can optional set a MAX to ensure, to an extent, during the early phase one ad set doesn’t run off with all the spend too early: a. MIN budget = CPA x 2 b. Optional: MAX budget = CPA x 5 4. Run normal ads, not DCO ads as DCO generally works better once the ad set is stable 5. Monitor during the day pausing out ad sets based on the following a. LOW RISK: Pause ads if: i. Spend at ad level is 2X your CPA with no conversions ii. Spend at ad level is 4X your CPA and CPA over 50% of your target iii. Spend at ad level is 6X your CPA and CPA higher than 25% of your target b. HIGHER RISK (though giving more data and spend to increase chance of finding a positive audience pocket): Pause ads if: i. Spend at ad level is 4X your CPA with no conversions ii. Spend at ad level is 6X your CPA and CPA over 50% of your target iii. Spend at ad level is 10X your CPA and CPA higher than 25% of your target c. We track rules manually until we’re confident on performance before building the rules into software d. Cycle the ads over 3 days until performance settles - it should be quickly obvious which ads are performing best in which ad set - it’s usually between 2X and 3X bids that work well on average. If you have a single winner, use that on your other audiences by pushing them into a new CBO Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 54 e. Split your ad sets by age, gender, country, region (as relevant) to see if bids differ across those primarily. Then also see if bids differ by placement and device. COST CAP RECIPE Should you run cost cap? I would only run COST CAP if I’m confident in the product converting well and consistently, with well over 100 profitable conversions already. COST CAP is based on Facebook consistently delivering your CPA target. I’m not a huge fan yet for Ecommerce in particular as the ‘conversion’ event we’re usually most interested in, purchases, is so far from the click which makes it more difficult for Facebook to predict and control costs for. 1. Run the same as BID CAP (all steps) except your COST CAP bid should be 75%, 100% and 125% of your CPA target run in 3 separate ad sets - so if your CPA target is $100, then you test $75, $100 and $125 cost cap bids 2. I go wider with ranges as a boundary test to see what Facebook will deliver as it’s a balance of performance and reach with COST CAP bidding, unlike BID CAP which I prefer due to the nature of being able to scale more aggressively 3. Run the same pause/restart rules and I’d expect the winner to sit between the 75% and 100% bid. You can refinee this further if you wish based on results 4. Note: COST CAP will aim to get close to your CPA target but will fluctuate to give you more volume Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 55 TARGET COST RECIPE Should you target cost cap? I only generally run this on funnels with short conversion paths, like Lead Gen (click from ad > view lander > sign up) due to the lack of volume you’ll often find with longer funnels (like a typical Ecom funnel). 1. I test the TARGET COST in a similar way to COST CAP using the 75%, 100%, 125% method. 2. Note: TARGET COST is less likely to fluctuate so it’s great for those wanting the easy life, with a loss of volume and potential ad set stalling (zero delivery) so use with caution. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 56 ROAS/VALUE BID RECIPE 1. This is a pretty awesome addition from Facebook to bid for a combination of higher AOV and lower CPA by targeting a ROAS - you need to have multiple purchase values sent through to use this 2. In practice I’ve found using Highest ROAS/lowest cost combo to work best, so I don’t manual bid here as there are 2 variables Facebook is balancing (cart value and acquisition cost). That said, it’s worth testing against manual bid and lowest cost auto bidding. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 57 Recipe 4: CBO with Small, High Intent Audiences If one of your questions after reading the above is how does CBO fair with smaller, ‘WARM’ audiences that have engaged but not necessarily clicked into your site then it’s a good one. Whilst much of what I’ve written discussed CBO as a system that requires large audiences, let me contrast this: 1. If the audience ‘intent’ is low, CBO needs large audiences, generally. Intent is how likely is the prospect going to convert in YOUR Funnel. With COLD audiences this is pretty low. So CBO needs larger data to find those ideal customers 2. If the audience intent is high, CBO doesn’t need large audiences. Ultimately if I can hand off daily budget allocation and performance optimisation to Facebook further down the funnel, I can concentrate more effort top of funnel, on my marketing and on my sales funnel. Let’s take a few examples. CBO WARM CAMPAIGNS In this example we ran a video views retargeting campaign, retargeting people that had viewed a certain percentage of the video. The audience sizes were in the hundreds of thousands and we had different ad sets for those that had viewed 50% of video 1, 50% of video 2 and 50% of video 3 over 7 days. So: - 3 ad sets of similar size A single WARM CBO using the Conversion objective optimised for Purchase Starting CBO budget of $50 per day Excluding site visitors and purchasers Auto-bid, 1-day optimisation window 3 ads, duplicated using Post ID into each ad set What occurred was that Facebook would shift the budget around daily based on performance. We’d see fluctuations at ad and ad set level, however the overall CBO level ROAS remained positive. To the extent that it became a fairly hands-off, automated campaign, since the top of funnel COLD campaigns were continually bringing in new audiences every 7 days so ad fatigue was never really a thing. We often also test adding DCO ads into the WARM campaigns, explained below to further add automation. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 58 Recipe 5: DCO INFINITY RETARGETING In this example, we’re actually using DCO - Dynamic Creative Optimisation to automate our retargeting ads with CBO - and to spend far less time worrying about ad rotations and optimisations. What is DCO? DCO allows you to add variants within a single ad, including text, images, videos and buttons. The intent is that you can test on the fly. It does come with limitations such as not currently being able to share post ID, not currently being able to pause out bad variants (Facebook are supposed to do this but it doesn’t always work out) and not being able to add multiple DCOs into an ad set (though this is due to change in the future). Here’s our setup: - Ad sets based on time since visit such as 0-3, 4-10 days etc since adding to cart A single HOT CBO using the Conversion objective optimised for Purchase Starting CBO budget of $100 per day (depending on how long you’ve run your top and middle funnel ads and how big your retargeting audience is) Excluding purchasers Auto-bid, 1-day optimisation window 1 ad using DCO with ‘elements’ pre-tested using Graduation Testing The powerful thing here is that the small audiences are constantly refreshing and so are the ad variants they’re seeing. Because we add the various audiences into a single CBO campaign, we don’t need to manage ad set budgets based on performance and leave Facebook to do it, leading us to effectively reduce our optimisation at the bottom of the funnel. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 59 Recipe 6: DPA INFINITY RETARGETING Dynamic Product Ads (DPA) use a product catalog to surface ads to your COLD or HOT audience based on what Facebook thinks they’ll be interested in, or that they clicked on in your site. This method is primarily reserved for Ecommerce, Airline and Travel sites. Using CBO with DPA and fairly fixed audiences like ‘those who visited the cart page in the last 3 days but didn’t buy’ or ‘visited 2 products didn’t add to cart” is we can split the audiences in the same CBO with the same DPA ads running in each AND let Facebook decide where the budget goes each day. Example CBO: - Audience 1: Visited product page in last 3 days, didn’t add to cart - Audience 2: Visited cart page in last 3 days, didn’t visit initiate checkout page - Audience 3: Visited initiate checkout page in last 3 days, didn’t purchase - Pixel: Purchase - Additional Excludes: Purchasers - Placements: All - Budget: depends on top of funnel but if in doubt take COLD + WARM ad spend and use 5% for this campaign so if spending $1000/d top and mid funnel, theen $50/d is about right for site retargeting With this, the 3 audiences themselves don’t change in terms of targeting (even if the people within it refresh every 3 days as people enter and exit the 3 day period). I would load the same DPA ads in each of these (where the products are dynamically inserted and I’d use 3 copy angles in each ad, testing testimonials, benefits, promotions etc) and allow CBO to manage the budget between the 3 ad sets. This way it’ll react better than I can in the auction, day by day and cycle budget towards the ad sets and ads that show better performance in the day. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 60 With DPA for HOT audiences, the intent is high so audience size matters less. We follow the same general config as above but replacing out the Conversion campaign and DCO. We further extend the same methodology to our EXISTING audiences (that have purchased) using CBO to manage our post sale ad campaigns (thank you campaigns, cross sells, etc). Using DPA for COLD/Prospecting audiences (Facebook call this ‘DABA’ - Dynamic Ads for Broad Audiences) can work and is something that can be tested as an ad variant in your CBO Testing phase. It works by Facebook calculating products that stone cold or warm audiences that haven’t touched your site might be interested in. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 61 About The BPM Method Many references here relate to The BPM Method - so what is it and how does CBO fit in? The BPM Method, or Brand-Driven Marketing Method is based on the middle ground between the power of brand marketing and measurable growth of performance marketing. Brand marketing does a great job of building connections between a product or service and the outcome for the potential customer. Think about how Coca Cola focus ads on having a great time, contrasted with Red Bull who are all about high octane. Both are sugary drinks but with a very different audience in mind, and quite possibly a high overlap. Brand marketing builds that appeal and keeps repeating that in the consumers mind as the saying goes, your brand is what people talk about when you’re not present. It’s not what you say it is, but what people perceive it to be. I learned from various expert brand marketers, from top ad agencies and senior marketers, but found their strategies were lacking something fundamental.. What really excited me about marketing was the data and our ability to create shifts, measure and improve. What I found many brand marketers lacking was the payoff - I recall discussing ROAS with a traditional media buyer that was explaining their $5M brand media plan, based on what kind of CPM (cost per thousand impressions) they could get the client; “but what about the ROAS? How much do you think you can make back” I said. That’s the core of The BPM Method - bringing brand-marketing together with performance, or data-driven marketing, right now, on an ad platform that plays well with both of those. The following sections are terms referenced in this document and aim to expand on what they are and why I value them. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 62 CORE-4 The CORE-4 Principle boils down the 4 key areas of success that a typical Facebook ads driven business needs to succeed, This is based on running or auditing over 1000 ad accounts since 2012 which we use within our Facebook ads agency (SM Commerce) to grade clients’ readiness for scale: 1. PRODUCT 2. OFFER 3. AUDIENCE 4. FUNNEL We use an internal grading system to score each area from 0-5 and tally up the score. A score between 15 and 20 suggests to us the business and ad account is ready to scale! Below that and we hold off to ensure when we move to scaling we’re optimised for success from the start. 5W Avatar The 5W Avatar concerns itself with 5 fundamentals of building ads, copy, creative, targeting and funnels: who, what, the emotional why, rational why and why not of our target prospects. I learned from David Ogilvy, the ad and direct response copywriting genius, on how to build attack and defence strategies to leave your prospects with very little choice but to convert through your funnel. The 5W Avatar therefore is one of the first parts of The BPM Method to determine our ad angles and how to cut through busy social feeds and create shifts in the user’s mind into your world. 3N Ads Formula This is our method of creating cut-through ads using the simple objectives of: 1. Get users to stop and take notice of our ads 2. Engage users with the ad content 3. Lead customers into taking an action The BPM Method goes into detail to explain how to achieve each of these, with examples explaining the psychological drivers behind engagement, copywriting and Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 63 funnel inception - creating mini-funnels in your ad, lander and funnel to nudge people through. Hence this is called the 3 Nudge Ads Formula, or 3N for short. Graduation Testing If there’s one thing that helped create breakthroughs whilst working with smaller budget accounts and in particular bootstrapped businesses, it was this. GT is a way of testing in bite sized amounts to find ad and ad set matches before we push them into our main prospecting campaigns. Regardless of total test budget, I aim to keep my per ad set budgets relatively small, to spread my testing and to run more tests. I generally find more value in testing 4 ad sets at $25/d than testing one ad set at $100/d, if that’s all I have to play with. Account Calibration Account Calibration is a core part Graduation Testing by building a list of CPM costs for each optimisation event we’re working toward and deciding which to use for Testing vs Prospecting and Scaling. Here’s my rationale: if my goal is to find audience and ad matches, I only need to see if the audience is interested in my ad (and thus product) and how interested they are (how far they go down my funnel). Prior to 2018 I primarily used Page Post Engagement (PPE) for this, however, in particular in the US, PPE began generating many bot and fraudulent links so we switched to testing using Website Conversion (WC) - PPE still works in many other countries for testing. I’d test to find the pixel event that brought us the cheapest data for the best insights so I can maximise the ads and ad sets I’m testing and minimise wastage. Graduation Framework If Graduation Testing allows us to test fast and efficiently, the Graduation Framework is the machine within which our testing passes into prospecting and scaling. It includes ensuring our prospecting is profitable, against our goals, offers are fully tested and our funnels slick including in-depth work on Conversion Rate Optimisation which forms a backbone of Facebook ads success. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 64 4-Funnel System The 4-Funnel System is a simple split of a standard funnel: - COLD audiences, which are those that have not clicked or engaged - WARM audiences that have engaged but not clicked - HOT audiences that have clicked not converted - EXISTING audiences that have converted (and you can increase lifetime value with) Fundamentally the system teaches how to pitch your message to the right person at the right time, to build profitable campaigns that are scalable and stable for any price point of product or service. Ready to learn why so many Facebook marketers swear by The BPM Method? You can learn more about T he BPM Method here to build the next part of your growth journey with Facebook ads. It’s a complete do-it-yourself system and framework used by Ecommerce marketers, business owners and agencies for predictable and consistent growth, with course life-time updates and includes a mix of video and written content, over my shoulder ad account build and analysis to equip you to stay ahead of the game. If you’re interested in my personal coaching support you can reach out to the team hello@depeshmandalia.com depending on what suits your needs and our availability. For agency enquiries, if you want us to implement The BPM Method, grade your CORE-4 or create a tailored 3-month strategy, reach out to i nfo@smcommerce.co.uk Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 65 FAQs - Curated From Facebook The below was provided directly by Facebook on some of the factors that impact CBO to supplement this guide. About Campaign Budget Optimization Can I use CBO on Reach and Frequency campaigns? No, but Campaign Budget Optimization works for all objectives and all optimization goals. What optimization goals and objectives are eligible with budget optimization? Reach & Frequency is not eligible, otherwise, Campaign Budget Optimization works for all objectives and all optimization goals. What factors does Facebook consider when deciding how to spend my budget? The advertiser's chosen bidding strategy, optimization goal, and bid amount (if not Auto) are the settings Facebook uses to determine the best way to spend the budget across ad sets. How can I tell Facebook what to optimize for? Facebook will use the ad set optimization goals to determine which results are most important to advertisers. For example, if the advertiser has a “website conversions” objective campaign, and chooses to optimize for “purchases” at the ad set level, Facebook will spend the budget in ad sets that provide the lowest cost per purchase. Can I set different optimization events for ad sets in the same campaign? Yes, if you're using bid caps or target cost bidding. If you choose to use lowest cost bidding, you must use the same optimization event across all campaigns, because Facebook won't know how to prioritize spend. For example, if one ad set is optimizing for add to cart and a second is optimizing for purchases, the delivery system will assume add to carts and purchases are worth the same value to the advertiser and will distribute spend to the lowest cost result, which is likely to be the add to cart ad set. In this case the purchase ad set would get lower spend, even if there may be “good” opportunities from the advertiser's perspective. With bid caps, Facebook will use the bid cap amount and optimization goal (e.g. purchase, add to cart, clicks) to find the lowest cost results based on the value that the advertiser sets. Will budget optimization pause ad sets? No. You may notice that some ad sets spend significantly more than others because there are better opportunities in those ad sets, but an ad set is never paused or Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 66 excluded from budget optimization. All ad sets are eligible to receive budget throughout the entire campaign flight, and budget will be distributed to ad sets as needed to capture the best opportunities. How often are budgets changed and at what time? Unlike some similar budget allocation products from Facebook Marketing (software/service) Partners and other platforms, Facebook budget optimization does not choose a specific time to “check in” on ad set performance and shift budgets between ad sets. The budget is continuously distributed to individual ad sets at all times during the campaign. Each dollar of budget flows to the best opportunities, regardless of which ad set they are in. Turning On Campaign Budget Optimization How do I turn on campaign budget optimization? You can toggle on CBO at the campaign level screen of any new or existing campaign. Can I switch a live campaign over to campaign budget optimization? Yes. This functionality rolled out in July 2018. You currently have until February 2020 (at time of publication) to test this. Should I switch an ad set budget campaign to CBO or create a new one? The learning phase WILL reset however ad set history will remain so there is an advantage to this. However performance may drop temporarily until the CBO campaign has collected enough data. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 67 Spend Limits What are ad set spend limits? These are OPTIONAL controls at the ad set level to provide additional input on the spend per ad set. A minimum spend limit is a goal, and is not guaranteed. A maximum spend limit is guaranteed. We'll never spend more than the total campaign budget you set, regardless of spend limits settings. Spend limits should only be used if advertisers have hard constraints for spend at the ad set. When spend limits are used, advertisers trade off maximizing the efficiency of their CBO campaigns. What is an ad set minimum spend limit? Why isn't minimum spend guaranteed? If you set this, we will do our best to allocate this amount of budget to the ad set. However, this is not guaranteed. Similar to budgets today, we can't guarantee an ad set will spend a minimum amount for reasons like low bids or narrow audiences. What is an ad set maximum spend limit? We guarantee that this ad set will not be allocated more than this amount of budget. Regardless of spend limit settings across all of your ad sets, we will never spend more than what you've entered as your campaign budget. Do I need to use both minimum and maximum spend limits? No, spend limits are optional. You can use a minimum or maximum on their own or together. However, for advertisers looking to control spend similar to how they used ad set budgets in the past, we recommend using maximum only. Is there a limit to how close the minimum and maximum spend limits per ad set can be? There needs to be a 10% difference between the min and max spend limits. If I add a min or max spend limit mid-flight, will it cover the full budget, or only be inclusive of what hasn't been spent so far? Regardless of when the spend limit is applied, we try to reach that at the end of each pacing period. If they are using daily budgets, we try to reach that at the end of each day. If they are using lifetime budgets, we try to reach that at the end of the ad set schedule. Keep in mind that min spend limits are not guaranteed. Bid Strategies Can I use different bid strategies for each ad set? No. All ad sets are required to use the same bidding strategy. We're working to allow mixed bidding strategies for H1 2019. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 68 How does campaign budget optimization work with bid caps? If you choose lowest cost with bid caps, we assume your goal is to maximize profits. Hence, we try to maximize the difference between what you bid, and the price at which you could win the auction. Our optimization system allocates budget to the ad sets that have ads where this difference is maximized. How does campaign budget optimization work with lowest cost? If you choose the lowest cost bid strategy, we assume that your goal is to maximize volume. Our optimization system, will allocate budget to the ad sets that have ads with the cheapest opportunities. For now, if you choose lowest cost, you must also choose the same optimization goal across all ad sets (e.g. conversions, link clicks, impressions etc). We're considering how to allow mixed optimization goals with lowest cost bidding in H1 2019. How does campaign budget optimization work with target cost? If you choose target cost, we assume that your goal is to meet an average CPA target. We will deliver ads such that each ad set meets its CPA target, and we spend your budget as best on schedule. If I use different optimization goals, but the same bid amount, how is delivery prioritized? For bid caps, delivery will go to the ad set that has the higher marginal value. Ad sets using lowest cost without a bid cap can't have different optimization goals currently. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 69 Editing Can I add a new ad set or ad to my campaign after it goes live? Yes. When you add a new ad set to the campaign, the system will begin exploration for the new ad set immediately and will factor that ad set's schedule into the total campaign budget. In some rare cases, it's possible that the new ad set will not get delivery, including if the ad set's duration is less than 1 day or if there is not enough budget left in the campaign to deliver to the new ad set. Can my ad sets have different start/end dates within the same campaign? Can I increase/decrease my bid cap? Can I change my bidding strategy? Yes. Yes. Yes. Can I edit my campaign budget after the campaign goes live? Yes, you can increase or decrease the budget. However, you can't Change from Lifetime to Daily (and Vice Versa). Can I change back to manually updating budgets within the ad sets if we don’t want to use campaign budget optimization anymore? Yes. You can switch from ad set budgets to campaign budget or vice versa. When I switch a CBO campaign to an ad set budget campaign mid-flight and it's a lifetime budget, will it continue pacing the spend as it was before or will it reset the budget/pacing from square one? When you switch mid-flight, the system will consider the historical spend and will continue to pace it the remainder of the budget to spend across the scheduled dates. Is it possible to switch budget type (from lifetime budget to daily budget and vice versa) during run time? No. You will need to duplicate the campaign in order to update the budget type. What happens to my budget when I switch from a campaign budget to ad set budgets and I've already spent some of the budget? For lifetime budgets, the remaining (lifetime) budget is distributed proportional to how the ad sets have been spending with CBO (e.g. if an ad set-A is spending 2x of ad-set-B, then the remaining budget is divvied up 2:1). For daily budgets, we just evenly distribute the daily budget across all the ad sets. The advertiser can adjust the default/suggested ad set budget amounts. How long does the initial "learning" process typically take for ad sets with campaign budget optimization? It'll take the same time as ad set budgets. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 70 Will campaign budget optimization cause ad sets to reenter the learning phase as it distributes budget? No, ad sets within the campaign won't reenter the learning phase as budget is distributed. Will making a significant edit to one ad set (meaning the edit is made at the ad set level) cause other ad sets within the same campaign to reenter the learning phase? No, as long as the edit is made at the ad set level, other ad sets within the same campaign won't reenter the learning phase. Will adding a new ad set to the campaign cause the rest of the ad sets to reenter the learning phase? No, adding an ad set to a campaign with campaign budget optimization won't cause other ad sets within the same campaign to reenter the learning phase. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 71 Ad Scheduling Does CBO factor in ad sets that are scheduled to start on different dates? Yes. CBO does factor adset schedules for spend allocation across different ad sets. Spend allocation will depend on the opportunities available on the different ad sets. If there is a significant disparity in the audience sizes, delivery will tend to skew towards the adset with the larger audience size given there are more opportunities to deliver. How does pacing work when ad sets are on different schedules? A lifetime budget will pace the budget across the schedule of all ad sets in the campaign. If all ad sets in the campaign follow the same schedule, the lifetime budget will pace fairly evenly per day. H owever, when ad sets are on different schedules, the daily spend may not pace evenly across every day. This is important to call out to those who are used to even daily spend from lifetime budgets. When there are ad sets scheduled at different times throughout the flight, the pacing will follow the # of opportunities available on each day. Example: - Let's say you set a campaign budget of $1100. There are 2 ad sets in the campaign. Ad Set 1 is scheduled for Mon-Thurs. Ad Set 2 is scheduled for Mon-Sun. As long as the ad sets are scheduled, the system will make sure there is enough budget to spend all the way from Mon-Sun, as expected. - The difference in CBO lifetime budget vs ad set lifetime budget appears in the daily spend amount. Let's say that the audiences for the 2 ad sets are mutually exclusive and they are both made up of 1MM people. From Mon-Thurs, when both ad sets are live, there are 2MM people in the target audience. From Fri-Sun, when only Ad Set 2 is live, there are 1MM people in the target audience. - The delivery system will see that there are more opportunities (2MM) from Mon-Thurs and will pace the budget to spend more on those days. By increasing spend on the days where there are more opportunities (and therefore lower prices), we can return the most value for the advertiser. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 72 Reporting Will we still be able to see delivery (spend, impressions, etc) at the ad set level? Yes. My ad sets with a higher CPx had more budget allocated to them than ad sets with a lower CPx. Is this a bug with CBO? Reporting may show a lower CPx in ad sets with a lower total spend. This is expected and a normal outcome of FB's delivery system. When this happens, it's important to know that ad sets with a lower CPx did not receive additional delivery because they had a higher marginal CPx. If that ad set had received additional spend the total CPx of the campaign would have been higher. This is known as the breakdown problem or breakdown effect. What is the Breakdown Problem or Breakdown Effect? This “problem” originally appeared with placement optimization. When clients view a reporting breakdown by placement, they may notice that the placement with the lowest average cost per result did not get the majority of the budget. And sometimes, the placement with the highest average cost per result received most of the budget. Although a client may interpret this as a problem with our delivery system, this is an expected outcome. Discount pacing + lowest cost bidding guides delivery to the cheapest opportunities. Once those “cheap” opportunities are exhausted in one placement at a certain spend level, the system will move to the next cheapest opportunity in another placement. If the budget had continued to spend in the first placement the average cost per result, would have increased. See below for a link to Help Center content with thorough explanations. - Help Center Article on placement optimization. Look at the “automatic placement” heading. - External The breakdown effect How does the Breakdown Problem/Breakdown Effect show up in CBO? In the context of CBO, the “breakdown problem” is when the most budget is distributed to an ad set that does not have the lowest cost per result. If your client sees this, make sure to explain that this is expected, and point them to the Help Center for further explanation. CBO is meant to provide the cheapest average cost per result at the campaign level, so that is where clients should evaluate performance. Help Center Article that explains CBO reporting with a thorough explanation and example of the breakdown problem Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 73 Split Testing Can we use split testing to compare performance for budget optimization vs ad set budgets? Yes! Now available externally in the Test and Learn tool! Learning Phase What is the learning phase? The learning phase predicts when our delivery system needs to learn more from an ad set's performance before it can provide more optimal delivery. During the learning phase, our delivery system is still identifying the best means for maximizing an ad set's performance, so delivery can be less stable. Making significant edits to an ad set during the learning phase can delay our delivery system's ability to learn. Is the learning phase triggered when CBO dynamically distributes budget to ad sets? All ad sets in a campaign will go through learning phase at the start of the campaign. However, the learning phase is not triggered when CBO is dynamically distributing budgets across ad sets. This differs from non-CBO campaigns where manual shifts in budgets from the advertiser will trigger the learning phase. Will adding a new ad to an ad set within a CBO campaign reset the learning phase? Yes, adding an ad to an adset within a CBO campaign will trigger learning. If we significantly increase/decrease the campaign budget, will it trigger the learning phase? At this point in time (Summer 2019) significant budget updates will not trigger the learning phase for CBO. However, we are expecting this to change in the coming months. Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 74 Are other “significant edits” applicable to ad sets under a campaign using CBO? E.g. if we update creative, change targeting Yes, any significant edit made to an ad set that is unrelated to budget will still trigger learning phase. The same rules apply. Learn more about significant edits here. Does CBO change the minimum volume of conversions required to leave the learning phase? No, CBO does not change the number of conversions required to leave the learning phase. As a general rule, 50 conversions are needed to leave the learning phase. However, due to learning phase dynamic exit, it is possible to exit quicker since we can shift budgets to the best performing ad sets. What happens to the ad sets that have less than 50 conversions after 7 days? Are they continuously in the learning phase until they are deemed the best performing at that specific time frame? If 7 days have elapsed since a significant edit and an ad set has still not exited the learning phase, then that ad set is not delivering. In this situation, the 'Active (Learning)' status no longer appears. Advertisers should modify the ad set to improve delivery if needed. Does CBO work with dynamic ads? DCO? DLO? Yes! Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 75 Further Reading Selected CBO Case Studies, Wins & Challenges I asked those in my Facebook group about their experiences with CBO, which you can check out here (join first if that link doesn’t work). Here are some selected insights: - Blake Driver: duplicates a winning audience 3-5 times into a $300-500 CBO campaign to find the best pockets and scale - Ryan Kovach: runs something similar, seeing success with audiences up to 10% - Chantel Carnes: has had success ensuring she runs different creatives in her CBO ad sets and separating LAA and Interest based ad sets - Nick Chermemeff: scaling to $2500 per day in ad spend using Graduation Testing and V-Scale for stability and growth - Josh Burke: his most successful ad format in CBO has been collection ads together with 10% LAAs - Marko Sekulić: success with CBOs of around $300 and using the 4-Funnel System Read more about those c ase studies here (join first if that link doesn’t work). Additional Links - - Facebook’s Help Center - Help Center - Overview About Campaign Budget Optimization - Help Center - Controlling Ad Set Budgets with CBO (Spend Limits) - Help Center - Understand Reporting and Interpreting Results with CBO - Help Center - CBO Best Practices - Help Center - Lowest Cost Bid Strategy - Help Center - Test and Learn with CBO - Step by Step Guide API Documentation - API - CBO - API - CBO Bid Strategy Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 76 Acronyms & Terms CBO - Campaign Budget Optimisation ABO - Adset Budget Optimisation CPM - Cost per Thousand (Mille) Impressions GT-CBO - Graduation Testing Campaign Budget Optimisation SEO - Search Engine Optimisation PPC - Pay Per Click CPA - Cost Per Acquisition ML - Machine Learning AI - Artificial Intelligence CRO - Conversion Rate Optimisation ROAS - Return on Ad Spend CPx - Cost per X DCO - Dynamic Creative Optimisation DLO - Dynamic Language Optimisation GT - Graduation Testing LAA - LookAlike Audience PPE - Page Post Engagement AOV - Average Order Value CPL - Cost Per Lead CPR - Cost Per Registration DPA - Dynamic Product Ads DABA - Dynamic Ads for Broad Audiences Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 77 Acknowledgements With huge thanks to those in my team that contributed (Kate, Arnas, Rey, Sol) for your help with various tests, many of which failed, some of which worked and made it into this guide. And for helping get this guide in place ready to share with the world. Big thanks to Ayah, our ever supportive and excellent Facebook Partner Manager (aka ‘rep’) and others at Facebook for giving us access to insights and information not otherwise available to be able to keep ahead and push forward with enabling CBO growth for our clients and our own ad accounts. Thanks to our clients and students that place their trust in us and our systems. Thank you to those that contributed to this guide, in proof-reading and providing valuable improvements: Samir Bendida, Kai Ravariere, Blake Driver, Lenny Ramirez, Ghadeer Rahhal, Mark Watson, Denton Hopkins, Jason Portnoy, Jeff Shapiro, Chantel Carnes, Dave Huffman, Nabeel Dada, Satinder Kassoana and Bernard Opoku. And finally a big thank you to my business partner and crutch, Shalina, for supporting my world so that I can help others in achieving their greatness. Ways to continue the growth journey 1. Join my free Facebook community 2. Join The BPM Method training program to build consistency and predictability 3. Join my coaching program or let my agency do the heavy lifting for you Copyright © 2019 Depesh Mandalia All rights reserved. No part of this book or ebook may be reproduced, scanned or distributed in any print or digital form, without written permission from the author. Please do not encourage or support piracy of copyright material. Your support of the author’s rights is appreciated - the mammoth task of running experiments, failing, learning and winning, then compiling this up requires time, patience and effort. Any educational or press use can be requested via hello@depeshmandalia.com Made with love from London, UK via North America, Europe, Africa, the Far East and Australasia for you. Share your findings, results and wins in the community - spot prizes for the best wins and case studies shared! Copyright material of SM Commerce Limited (UK). Written and compiled by Depesh Mandalia. All copyrights reserved. PAGE | 78