CO . . _._ UNICATION
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SI<ILLS
By\ Rowan Rafa at & Sala As hraf
At it's simplest , is the act of transferring
from
ONE PLACE TO
ANOTHER
Types of Communication
Based on
Communication
Channel
Based on style
and purpose
l
verbal
l
non
verbal
Formal
In
formal
Why we communicate
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10 Tips to help you be an effective
Interpersonal communicator :
1- DON'T SHOW
NEGATIVE
BODY
LANGUAGE
Give attention to the
speaker
2-DON'T
INTERRUPT
THE OTHER
PERSON
Let them finish
talking first
T HINK
3-THINI<
BEFORE YOU
SPEAI<
BEFORE YOU SPEAK
T is it TRUE?
H is it HELPFUL?
I is it INSPIRING?
Use your brain
PT:EASE
N is it NECESSARY?
K is it KIND?
4-LISTEN WELL
5-Don't be
Defensive or
Attacking - Be
Neutral
But , Don't be ATEF
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•
,.~
•
•
., 4lt .
.... ,
I
'\'
t
I
6- Don't Deviate
I(eep talking in same
.
topic
7-Be Confident of
Your Ideas
8-Be Open to
Receiving
Feedback
I have to Accept all
the feedback
9-Shake Hands
Firmly!
10- USE THE RIGHT C01\1MNICUATION METHOD
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Lack of attention,
interest, distractions
The use of jargon
Differences in perception
and viewpoint.
Physical disabilities and
physical barriers
Emotional barriers
n
ues1ons
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