Global Hotel & Owner Solutions Vendor Relief Status
April 17, 2020
©2017 IHG. All rights reserved.
©2017 IHG. All rights reserved.
Proprietary and confidential - further reproduction or distribution is prohibited
Global Hotel & Owner Solutions Hotel Relief Actions Overview
Area
Region
Technology Standards
Non-Compliance Fines
Technology Fee Relief
Preliminary
End Date
U.S.
Postponed IHG Studio brand standard publish
Global
Postponed IHG Point of Sale brand standard publish
U.S.
Relaxed ‘free to guest’ hotel content brand standard
• For HBO – Relax the requirement for HBO in the US only for HI, CP, EX, IN, SB, CW and AV.
• For ESPN – Relax the requirement for ESPN in the US only for CP and IN.
• Please note all other brands only require a sports channel, but not ESPN specifically, so we
do not plan to remove that as a relaxation.
Canada
Extended the IHG SPS Canada November 2020 compliance date
Americas
PMS Hardware Refresh
• As applicable, hotels who have a 2020 PMS Hardware refresh date, will be given a 1-year extension
from their existing refresh date (which is required at a minimum, every 48 months)
U.S.
IHG Business Center brand standard compliance date extended
U.S. and Canada
IHG Personal Safety Devices brand standard compliance date extended.
Americas
Delayed IHG Connect WIFI & Bandwidth Waiver Expirations
Jun 2020
U.S.
IHG Connect Non-Compliance Fines on hold
Jul 2020
Americas
25% discount on the technology fee
Technology Brand Standard Updates
Technology Waivers
Measures Effective March 2020 (through specified end date)
Nov 2020
Jul 1, 2020
June 1, 2021
1. LTE Project – Requires no hotel funding
Ongoing / New Projects for Awareness
Americas
2. Opera SSL Certificate Expirations – Approx. $600 per hotel
Ongoing
3. OS Upgrades – Requires no hotel funding
©2017 IHG. All rights reserved.
2
Vendor Relief Terms & Product Categories
IHG direct to vendor
Slides 10-16
Products and relief terms outlined in this section
will be fully supported and managed through IHG.
Hotels that are closed or planning to close will need to
complete the technology request form on
IHGMarketplace.net
Hotel direct to vendor
Slides 17-20
Products and relief terms outlined in this section
will be the responsibility of the hotel to manage
directly with the vendor.
1. IHG Connect WIFI Platform
1. Televisions
2. IHG Connect WIFI
2. Digital Signage
3. IHG Connect Bandwidth
3. Business Centers
4. IHG Studio Platform
4. Room Entry
5. IHG Studio Free to Guest Content
5. Non-IHG Studio Free to Guest
Content
6. IHG Groups & Events
7. IHG Service Optimization
6. Mobility
3
8. Oracle
©2017 IHG. All rights reserved.
Proprietary and confidential - further reproduction or distribution is prohibited.
Hotel Call to Action
IHG direct to vendor
Hotel direct to vendor
Products and relief terms
outlined in this section will be
fully supported and managed
through IHG.
Products and relief terms
outlined in this section will be
the responsibility of the hotel to
manage directly with the vendor.
CLOSED/PREPARING TO CLOSE HOTELS
CLOSED/PREPARING TO CLOSE HOTELS
1.
1.
Hotels must be closed a minimum of one full hotel
billing cycle to claim the Closed Hotels benefits.
•
2.
•
If closed for less than one, the hotel is eligible for
open & accepting status relief terms.
To activate these benefits for your hotel you MUST
complete the COVID-19 form on IHGMarketplace.net.
Hotels must be closed a minimum of one full hotel billing
cycle to claim the Closed Hotels benefits.
2.
If closed for less than one, the hotel is eligible for open
& accepting status relief terms.
To activate these benefits for your hotel you must reach out
directly to the vendor to make them aware of your hotel
closing status.
OPEN & ACCEPTING HOTELS and NHOPs
OPEN & ACCEPTING HOTELS and NHOPs
1.
2.
The terms outlined for this hotel status will be applied to
hotels and require NO HOTEL action at this time.
1. Hotels must work with the vendors identified to ensure the
relief terms are applied at their properties.
IHG will work with vendors on behalf of IHG hotels to
ensure the relief terms are applied.
©2017 IHG. All rights reserved.
Proprietary and confidential - further reproduction or distribution is prohibited.
4
IHG Direct to
Vendor Relief
Products and relief terms outlined in this section will be fully
supported and managed through IHG.
Closed Hotels
1. Hotels must be closed a minimum of one full hotel billing cycle to claim the
Closed Hotels benefits.
•
If closed for less than one, the hotel is eligible for open & accepting status relief terms.
2. To activate these benefits for your hotel you MUST complete the COVID-19 form on
IHGMarketplace.net.
Open & Accepting Hotels & NHOPs
1. The terms outlined for this hotel status will be applied to hotels and require NO
HOTEL action at this time.
2. IHG will work with vendors on behalf of IHG hotels to ensure the relief terms are
applied.
©2017 IHG. All
Allrights
rightsreserved.
reserved.
Proprietary and confidential - further reproduction or distribution is prohibited.
5
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting/NHOPs
Duration
Subject to ongoing discussion with vendors
IHG Connect WIFI Platform (0/1)
Cisco Meraki
Global
Pending
Pending
Pending
IHG Connect WIFI (18/20)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. If closed for less than one, the hotel is eligible for open & accepting status relief terms. To activate these benefits for your hotel
you MUST com plete the form on IHGMarketplace.net.
Open & Accepting/NHOPs
The terms outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this time. IHG w ill w ork w ith vendors on behalf of IHG hotels to ensure the relief terms are applied.
Allbridge
U.S.
•
•
Global
•
Hospitality WIFI
•
MTS Inc.
U.S.
•
Hotspot
LATAM/Mexico
•
Movilnet
LATAM/Mexico
Parity Netw ork Solutions
Global
Ovations Netw ork
U.S.
Sagenet
U.S.
U.S.
Single Digits
Global
SONIFI
©2017 IHG. All rights reserved.
Suspend Billing - No charges incurred up to 6 months
Contract to be extended by the length of suspension
Temporarily suspend account until they are ready to open
doors back up.
No charges/fees incurred during this time
Temporarily suspend account until they are ready to
open doors back up.
No charges/fees incurred during this time.
20% discount on monthly charges
April 1, 2020 – July 1, 2020
40% discount on monthly charges
April 1, 2020 – August 1, 2020
To be review ed on a monthly basis
•
•
25% discounts on monthly WIFI support cost
25% discount on all services offered to hotel
not covered under WIFI
• Upon completion of the w eb form, a 100% discount w ill be
applied to all Single Digits hospitality monthly
services invoices for up to 90 days
• Requests for extension of the relief discount beyond 90 days
can be made via the w eb form by day 60,
otherw ise normal billing w ill resume
• A 15% discount w ill be applied to your monthly
invoices dated 4/1/2020 through 6/30/2020 for all
properties
• A new line item w ill appear on each property invoice
indicating “Cost Relief Discount” and a 15% discount
• Market conditions w ill be monitored closely for
additional considerations in 3Q’2020
Suspend services during hotel closure
15% discount against the SONIFI monthly recurring
service fees that SONIFI serves for a duration of 90
days
April 1, 2020 – August 1, 2020
April 1, 2020 – July 1, 2020
April 1, 2020 – July 1, 2020
6
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting / NHOPs
Duration
Subject to ongoing discussion w ith vendors
IHG Connect WIFI (18/20)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. If closed for less than one, the hotel is eligible for open & accepting status relief terms. To activate these benefits for your
hotel you MUST com plete the form on IHGMarketplace.net.
Open & Accepting/NHOPs
The terms outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this time. IHG w ill w ork w ith vendors on behalf of IHG hotels to ensure the relief terms are applied.
Blueprint RF
April 1, 2020 – July 1, 2020
U.S.
All services suspended. Blueprint w ill w aive all support cost
for 60 days for IHG locations that have elected to close.
Reduce IHG monthly guestroom
support fees 50%
Global
•
Temporarily suspend account until they are ready
to open doors back up.
No charges/fees incurred during this time.
•
Temporarily suspend account until they are ready
to open doors back up.
No charges/fees incurred during this time.
25% discounts on
monthly WIFI support cost
April 1, 2020 – June 30, 2020
Temporarily suspend account until they are ready to
open doors back up.
No charges/fees incurred during this time.
•
April 1, 2020 – August 1, 2020
•
PBS
U.S.
•
World Cinem a
•
LATAM/Mexico
•
•
Datco
•
•
25% discounts on monthly
WIFI support cost
25% discount on all
services offered to hotel not
covered under WIFI
25% discounts on monthly WIFI
support cost
25% discount on all services
offered to hotel not covered under
WIFI
April 1, 2020 – August 1, 2020
Nim bus
LATAM/Mexico
No monthly charges for support fees
40% discount to hotels
April 1, 2020 – June 30, 2020
Xnet
LATAM/Mexico
No monthly charges for support fees
40% discount to hotels
April 1, 2020 – June 30, 2020
Guest-Tek
U.S.
Pending
Pending
Canada
•
•
50% discount on monthly fees applied
as credit
U.S.
Pending
Pending
U.S.
•
15% discount to monthly fee
Intello Technologies
Pinnacle
SafetyNet Access
©2017 IHG. All rights reserved.
•
•
Suspension of fees
Contract to be extended for amount of time suspended
Temporarily suspend account until they are ready to open
doors back up.
No charges/fees incurred during this time.
Contract end date w ill not change
Pending
April 1, 2020 – August 1, 2020
To be review ed on a monthly basis
Pending
Effective April 1, 2020
7
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting/ NHOPs
Duration
Subject to ongoing discussion w ith vendors
IHG Connect Bandwidth (5/13)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. If closed for less than one, the hotel is eligible for open & accepting status relief terms. To activate these benefits for your
hotel you MUST com plete the form on IHGMarketplace.net.
Open & Accepting/NHOPs
The terms outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this time. IHG w ill w ork w ith vendors on behalf of IHG hotels to ensure the relief terms are applied.
Americas
•
•
•
Net 45 payment terms on all invoices
April 1, 2020 – July 1, 2020
U.S.
45%-50% discount to 1 month's bill
20-25% discount to 1 month's bill
May 1, 2020 – May 31, 2020
Hotel status review ed monthly
U.S.
All services suspended; no charges w ill be incurred by the
hotel during their closed period
45-50% off monthly bandw idth bill
May 1, 2020 – July 31, 2020
Hotel status review ed monthly
Canada
•
•
Service suspended & No charges w ill be incurred
Contract to be extended for amount of time suspended
45-50% off monthly bandw idth bill
April 1, 2020 – July 31, 2020
U.S.
•
•
Suspension of the services and monthly bill
Contract to be extended for amount of time suspended
45-50% reduction of monthly bill
May 1, 2020 – July 31, 2020
AT&T/DirecTV
U.S.
Pending
Pending
Pending
CenturyLink
U.S.
Pending
Pending
Pending
GTT
U.S.
Pending
Pending
Pending
U.S.
TBC
Net 60 payment terms
No suspensions, no late fees for 90 days
April 1, 2020 – June 30, 2020
Alestra
LATAM/Mexico
Pending
Pending
Pending
M etrocarrier
LATAM/Mexico
Pending
Pending
Pending
LATAM/Mexico
•
•
Suspension of the services and monthly bill
Contract to be extended for amount of time suspended
30% reduction of monthly bill
April 1, 2020 – July 31, 2020
LATAM/Mexico
•
•
Suspension of the services and monthly bill
Contract to be extended for amount of time suspended
45-50% reduction of monthly bill
April 1, 2020 – July 31, 2020
Beyond Reach
Com cast Business
Cox Business
Shaw Telecom
Spectrum Business
Verizon
Telmex
Total Play
©2017 IHG. All rights reserved.
Net 45 payment terms on all invoices
Minimum shutdow n of 90 days
Add 3 months to the contract end date
8
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting /NHOPs
Duration
Subject to ongoing discussion
w ith vendors
IHG Studio Platform (1/1)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. If closed for less than one, the hotel is eligible for open & accepting status relief terms. To activate these benefits for
your hotel you MUST com plete the form on IHGMarketplace.net.
Open & Accepting/NHOPs
The terms outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this time. IHG w ill w ork w ith vendors on behalf of IHG hotels to ensure the relief terms are applied.
Bellinta
Global
Pending
Pending
Pending
IHG Studio Free to Guest Content (3/5)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. To activate these benefits for your hotel you MUST com plete the form on IHGMarketplace.net.
Open & Accepting/NHOPs
The term s outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this tim e. IHG w ill w ork w i th vendors on behalf of IHG hotels to ensure the relief terms are applied.
U.S.
Service suspended & no charges for up to 6 months
• Must have maximum balance of $700 to qualify
• Require 5 business days to restore services
50% of programming costs for 1 month
• Requests for additional months must be
made w ith customer care each month
Effective April 1, 2020
U.S.
•
All programming and services are suspended for up to
120 days
Contracts to be extended for the duration of the
suspension
Reduced rate available (vary by programming
package)
Effective April 1, 2020
Complete suspension of the services and monthly bill
Contract to be extended for amount of time suspended
50% reduction of monthly billing amount
Effective May 1, 2020
Hotel status review ed monthly
DirecTV (AT&T)
Dish
Spectrum Business
©2017 IHG. All rights reserved.
•
U.S.
•
•
9
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting /NHOPs
Duration
Subject to ongoing discussion
w ith vendors
Service Optimization (1/1)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. If closed for less than one, the hotel is eligible for open & accepting status relief terms. To activate these
benefits for your hotel you MUST com plete the form on IHGMarketplace.net.
Open & Accepting/NHOPs
The terms outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this time. IHG w ill w ork w ith vendors on behalf of IHG hotels to ensure the relief terms are applied.
Global
•
•
Quore
©2017 IHG. All rights reserved.
Waived 90 day notice period for cancellations &
service suspension requests
Allow ing service & payment suspension for an
indefinite period of time
1. Waived 90 day notice period for
cancellations & service suspension requests
•
Allow ing service & payment suspension
for an indefinite period of time
•
Hotels can reactivate at anytime as their
data & configuration w ill be saved
•
To keep paperw ork simple, contract end
dates w on’t change. If a hotel reactivates
after the end of their contract they can go
month to month or sign another one year
contract
2. Providing 50% off the monthly rate for April
& May. This is for hotels that w ish to keep
service, but need to cut costs.
April 1, 2020 – August 1, 2020
10
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting
Duration
Subject to ongoing discussion
w ith vendors
General (2/4)
HOTEL ACTION REQUIRED TO ACTIVATE THE TERMS OUTLINED BELOW:
Closed Hotels
Hotels m ust be closed a m inim um of one full hotel billing cycle to claim the Closed Hotels benefits. If closed for less than one, the hotel is eligible for open & accepting status relief terms. The terms outlined
below w ill be automatically applied to billing statements.
Open & Accepting/NHOPs
The terms outlined for this hotel status w ill be applied to hotels and require NO HOTEL action at this time. The terms outlined below w ill be automatically applied to billing statements.
Oracle
Global
Delayed billing terms
• All payments due June 15
Delayed billing terms
• All payments due June 15
Effective April 1, 2020
Effective March 1, 2020
•
From March 1 – May 31, 2020, Shiji w ill reduce all Infrasys Cloud m onthly subscription fees by 50%.
For hotels that have already paid the renew als for this period, this 50% is offered as a credit note for the
next billing cycle. Please note this offer is for customers that do not have outstanding accounts
receivable w ith Shiji and w ill be put in place automatically.
•
From March 1 – May 31, 2020, Shiji w ill reduce all Concept Spa m onthly subscription fees by 50%.
For hotels that have already paid the renew als for this period, this 50% is offered as a credit note for the
next billing cycle. Please note this offer is for customers that do not have outstanding accounts
receivable w ith Shiji and w ill be put in place automatically.
•
From March 1 – May 31, 2020, Shiji w ill reduce all Shiji provided hardw are m aintenance fees by
50%. For hotels that have already paid the renew als for this period, this 50% is offered as a credit note
for the next billing cycle. Please note this offer is for customers that do not have outstanding accounts
receivable w ith Shiji and w ill be put in place automatically.
•
In anticipation of w hen businesses open, Shiji w ill provide, free of charge, one m an-day rem ote
support per property impacted by Spa or Food and Beverage closures. This w ill require pre-scheduling
w ith the in-country Shiji teams the properties w ork w ith today.
Americas, EMEAA
Shiji
Amadeus
©2017 IHG. All rights reserved.
Global
Pending
Pending
Pending
11
Hotel Direct to
Vendor Relief
Products and relief terms outlined in this section will require
the owners to contact the vendor directly to activate the
terms at their hotels.
Closed Hotels
1. Hotels must be closed a minimum of one full hotel billing cycle to claim the Closed Hotels
benefits.
•
If closed for less than one, the hotel is eligible for open & accepting status relief terms.
2.
Hotels must contact the vendor directly to activate the closed hotel terms at their properties.
Open & Accepting Hotels & NHOPs
1. Hotels must contact the vendor directly to activate the relief terms at their properties.
©2017 IHG. All
Allrights
rightsreserved.
reserved.
Proprietary and confidential - further reproduction or distribution is prohibited.
12
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting / NHOPs
Duration
Subject to ongoing
discussion w ith vendors
ACTION REQUIRED FOR HOTELS TO
RECEIVE TERMS BELOW
Televisions (2/2)
U.S.
•
•
LG Electronics
•
U.S.
Sam sung
•
•
•
For TVs purchased betw een 3/1/2017 and 12/31/2017, LG w ill extend the w arranty by
1 year to relieve the burden of paying for service or repairs. These models w ould
currently be coming out of w arranty.
IHG Marketplace Incentives - LG and our partner, LG-Fulfillment, w ill extend Net 60
terms for qualified buyers on all new HTV purchases made through IHG Marketplace
only. LG Fulfillment w ill also allow IHG properties up to six months to report broken,
DOA or damaged TVs instead of the normal 30 days.
From 4/1/2020 until 12/31/2020, LG w ill change the current promotion from a Buy
10/Get 1 Free to a Buy 8/get 1 free on IHG Studio compliant Smart models (UT670H
and UT770H) on IHG Marketplace. This price change w ill be made and highlighted on
IHG Marketplace. These price reductions range from 2% to 4% by model.
Effective April 1, 2020
5% discount on IHG Marketplace pricing
One additional year of manufacturer's w arranty, for new purchases. 3 Year Warranty.
Terms for credit extensions and rates w ill be handled on an individual basis
betw een ow nership and IML.
Effective April 1, 2020
Financing options are linked below . Our provider
has created the option to defer first payments
90days. Customers click on the link below to get
finance term quotes. Form is specifict to LGF
customers via IHG Marketplace.
https://icalcpayment.com/Default.aspx?primary=
c71629a3-6834-46fb-bb2d-db0da22db39e
robert.egan@sea.samsung.com
Digital Signage (2/3)
Capital Netw orks, Ltd.
22 Miles
Touchquest
©2017 IHG. All rights reserved.
U.S
•
Americas
•
Americas
Temporarily suspend account until
they are ready to open doors back
up.
No charges/fees incurred during this
time.
Please contact jvair@capitalnetw orks.com to
activate these terms at your hotel
50% discounts on monthly bill
April 1, 2020 – August 1,
2020
Please contact tgm ann@m ail.22m iles.com to
activate these terms at your hotel
Please contact jfiduccia@touchquest.com to
activate these terms at your hotel
13
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting / NHOPs
Duration
Subject to ongoing
discussion w ith
vendors
ACTION REQUIRED FOR HOTELS TO
RECEIVE TERMS BELOW
Business Centers (1/2)
Americas
Suspended services for hotels w hich are
closed at no penalty or cost.
Working w ith hotels that remain open on
reduced rates or extended payments.
Effective April 1,
2020
Please contact steve@ttitel.com to activate
these terms at your hotel
Global
Suspend service for closed hotels
TBC
TBC
Please contact vj.kelley@uniguest.com to
activate these terms at your hotel
TTI Technologies
Uniguest
Room Entry (3/3)
Global
•
•
•
Assa Abloy
•
Global
Onity
•
•
•
Global
Dorm akaba
©2017 IHG. All rights reserved.
•
•
•
•
•
For hotels under a current support agreement, 2 months complimentary support w ill be
provided upon Service Agreement renew al.
For those hotels w ith expiring support agreements during the next 60 days, w e w ill extend
their current coverage an additional 2 months at no cost and invoice for new agreement
period w ill be issued after complimentary period.
For hotels under a non-expiring Service Agreement during the next 60 days, w e w ill add an
additional 2 months upon the expiration of their current Service Agreement at no cost upon
the signing of a new Service Agreement.
Customers w ho are tasked w ith converting their hotel premises serving as a makeshift
hospital location w ill be able to receive the Advanced Customer Support plan at no charge
during this period to ensure that all requests receive high priority attention.
Effective April 1,
2020
Increased flexibility related to payment terms
Waiver of late payment interest
Extension of product w arranty periods for hotels that have experienced shutdow ns due to
COVID-19
Deferring price increases on Onity products or services
Waiver of rescheduling fee if there is a need to reschedule a project due to COVID-19
Waiver of fees for return trips needed to finalize installations conducted during the
shutdow n
Effective April
1, 2020
6 month extensions to prepaid contract up for renew al before 12/31/2020. Additional 20%
discount on consumables through 12/31/2020.
Payment terms extended up to 150 days- requires letter of credit or holding guarantee or
equivalent from brand or ow nership/mgmt. group
Effective April 1,
2020
HOTEL ACTION REQUIRED
Please contact
Cris.Davidson@assaabloy.com to begin the
activation process.
Please contact bradley.schroer@onity.com to
begin the activation process
HOTEL ACTION REQUIRED
Please contact
david.ginn@dorm akaba.com to begin the
activation process.
14
Americas Vendor Status Updates
Com pany Nam e
Region(s)
Closed Hotels
Open & Accepting / NHOPs
Duration
Subject to ongoing
discussion w ith
vendors
ACTION REQUIRED FOR HOTELS TO
RECEIVE TERMS BELOW
Free to Guest Content (3/5)
Non-IHG Studio content hotel terms
U.S.
Service suspended & no charges for up to 6
months.
• Must have maximum balance of $700 to
qualify.
• Require 5 business days to restore
services.
50% of programming costs (1 month).
• Requests for additional months must be
made w ith customer care each month
Effective April 1,
2020
HOTEL ACTION REQUIRED
Please contact cs1919@att.com to begin the
activation process.
U.S.
Complete suspension of the services and
monthly bill
50% reduction of monthly billing amount
Effective May 1,
2020
HOTEL ACTION REQUIRED
Please contact Spectrum services at
888-812-2591 option 4
U.S.
•
•
Effective April 1,
2020
HOTEL ACTION REQUIRED
Please contact christopher.guthery@dish.com to
begin the activation process.
DirecTV (AT&T)
Spectrum Business
Dish
•
U.S.
HBO
All programming and services are
suspended for up to 120 days
Commitments w ill be extended for the
duration of the pause
IHG brand standards for US hotels has been
relaxed to drop this requirement temporarily
(ability to get this relief is based on
your specific free to guest provider and
their terms)
•
Reduced rate available (vary by
programming package)- contact integrator
for details
Discount effective for up to 90 days
IIHG brand standards for US hotels has
been relaxed to drop this requirement
temporarily (ability to get this relief is based
on your specific free to guest provider
and their terms)
July 2020
HOTEL ACTION REQUIRED
Please contact your Free to Guest content
provider to make this temporary change.
Mobility (1/2)
U.S.
AT&T
•
•
•
Verizon
©2017 IHG. All rights reserved.
U.S.
Suspension offer called Vacation Suspend for $10/per line/m onth
Suspension offer called Penny Suspend. Suspend line(s) of service for up to 180 days.
With 6 month extension on IHG ‘s ACDA contract w ith no other changes to the agreement
Waiver of late payment fees for 90 days
Pending
Pending
Effective April 1,
2020
Pending
HOTEL ACTION REQUIRED
Please contact as0067@att.com to begin the
activation process.
Pending
15
Hotel Call to Action
©2017 IHG. All
Allrights
rightsreserved.
reserved.
Proprietary and confidential - further reproduction or distribution is prohibited.
16
Call to Action
1. ALL hotels that HAVE closed need to complete the form on IHGMarketplace.net if
hotels want to suspend services for any IHG direct to vendor products.
2. ALL hotels that are planning to close need to review the relief terms available and
complete the form on IHG Marketplace and/or contact the vendor where applicable.
3. Send all questions to AMERTech@IHG.COM
©2017 IHG. All rights reserved.
•
To receive the Closed Hotel benefits for products in
the IHG DIRECT TO VENDOR category, hotels
must visit IHGMarketplace.net and complete the
closing request form.
•
The form only needs to be completed once for
each property that is closing/has closed.
17
Global Hotel & Owner Solutions Vendor Relief Status
April 17, 2020
©2017 IHG. All rights reserved.
©2017 IHG. All rights reserved.
Proprietary and confidential - further reproduction or distribution is prohibited