One of the long-term neurological manifestations seen in Covid-19 patients
who have been hospitalised is cognitive impairment, which is something that
troubles Hussain, given that his ultimate success as a businessman with an
unapologetic reputation for courting chaos and taking risks is reliant on his
ability to rally the support of his troops, who number just under 1,000 workers
today in what is arguably the buzziest food-and-beverage organisation in Hong
Kong. Among them are more than 75 chefs, 30 delivery riders and walkers and
25 guest experience specialists whose job is to engage with patrons and
surprise them with personal touches at every possible opportunity—what
Hussain likes to say is Black Sheep’s “superpower”. This requires
constant attention to detail while shifting gears thousands of times each day.