Uploaded by Cherry Yap


Rachel Oakley 2020
Nowadays, the use of internet is one of the easiest method to use to do everything
Gone are the days when travelers need to visit their local travel agent and settle on a single fare
when booking flights. Today, the Internet is a far easier option for customers to purchase airline tickets.
The advantages range from quick and easy ways to compare prices on several airlines to allowing travelers
to print boarding passes at home.
Gone are the days when you have to make trips to the local travel agency to reserve airfares or
book a hotel for the night. Today, if you have a credit card handy and access to the Internet, you can
finalize your travel plans within minutes. Take advantage of some of the benefits of online reservations to
save both time and money, to ensure a stress-free vacation.
One advantage of booking a hotel, flight or car rental online is the convenience. Being able to make all
your travel plans on the Internet means you can do it any time of the day or night at home, or while you're
on your lunch break at the office. Customers on the go can even make reservations on their smartphones
or tablets. There's no need for lengthy phone calls or visits to a travel agency -- with just a few minutes and
a click of the mouse, you'll have all your plans finalized.
You can shop around when making online reservations and choose the best price. Many hotel and airline
websites boast of having the lowest prices and even offer Internet-only offers for travelers, which are
deeply discounted. You might be caught paying an extra fee to speak with customer service
representatives if you make travel arrangements over the phone, so another advantage of booking online
is saving money on all those extra hidden fees.
Changes and Cancelations
It's simple for travelers to change or cancel online reservations. Instead of calling the hotel or airline and
waiting for a customer service representative to help you through the process, booking online means you
can do it wherever you have Internet access. Hotels such as the Fairmont (fairmont.com) and the Marriott
(marriott.com) provide bookings with no cancellation fees, while Virgin America (virginamerica.com)
provides free online changes and cancellations within 24-hours of departure.
Customer Reviews
Making a reservation over the phone or at a travel agency doesn't allow you to check out what past
customers have thought of hotel chains or certain airlines. Another benefit of making online reservations is
being able to see these customer reviews. Skytrax (airlinequality.com) features over 4 million reviews of
airlines on everything from seat comfort to airport lounges. TripAdvisor (tripadvisor.com) is another place
to read customer reviews, with hotels, flights, attractions and even restaurants among the places
Pooja Gautam 2015
Plane tickets is like an ID it is a proof to get the boarding pass at the airport. Before plane tickets
were only made of papers and before you get the tickets you need to go to specific travel agency to
purchase your ticket. Along with the development of industry, many airline agency’s process of purchasing
plane tickets has changed to online reservation tickets. According to study of (Gautam, 2015) plane ticket
online reservation is become popular and gives many advantage to travelers. One of those advantage is
the convenience of online flight booking
and by that many travelers find it more convenient than traditional way of purchasing plane
Tickets are required as a proof to get the boarding pass at the airport, which is needed in order
to board the aircraft. The traditional tickets on the early days of air travel were made of paper and were
to be collected from the travel agencies or airline office after purchasing. Along with globalization and
the development of aviation industry, the process of ticket purchasing has also changed
7.1 Advantages The reason why more and more people are purchasing their flight tickets online
is because of the many advantages and conveniences online flight booking system has to offer. Opposed
to the traditional way of purchasing tickets through travel agents office, online booking today provides
the access to hundreds of flight paths, their prices and other services at the click of a button. This can be
very important for the customer in order to find the best possible deal and the most convenient
connection. Online system of booking flight tickets gives more control to the customers in terms of their
holiday planning and helps them make informed decisions. The system of searching the flights is so easy,
that anybody with a computer and internet access can easily search connections, compare prices and
purchase any connection they wish to. Not only this, but this method is much more faster, easier,
hassle-free and convenient. Many flight companies these days also provide other services such as
airport transfer, accommodation services, car hire and airport parking. The customers can also take
advantages of frequent discounts, promotions and other offers from the airlines through subscribing to
their email or simply by viewing their website. The clients can also fully be aware of the various policies
of the company such as cancellation, baggage rules and others. and can easily make use of those
services. Online flight booking not only 42 provides easy and fast services to the customer from the
convenience of computer from anywhere in the world, but often also provides services at more
reasonable prices. (GazetteLive 2011.) Majority of airlines companies also provide the services of online
check-in after which the customer can easily print the boarding pass at home and save considerable
time and hassles at the airport.
caiga 2018
Customer Satisfaction of Airlines Based in the Philippines Angelica C. Caiga, Kamille D. Delgado,
Sandra Monica B. Madayag, Justine Andrea D. Malaluan, Norrienne G. Onda, Lyndsay Gwyneth M.
Torres Maria Fe L. Meñez