NON-VERBAL
COMMUNICATION
Brainstorm
DEFINE
CHARACTERISTICS
1. Inevitable
2.
Verbal communication is selective, non verbal communication is
inevitable.
3. Primary conveyor of our emotions
4.
“I’m fine, but thanks for asking,”
5. Multi-channeled
6.
Gestures, posture, eye contact, tone etc
7. Ambiguous
8.
Look at me when I’m talking to you.
T YPES OF NON-VERBAL COMMUNICATION
1. Kinesics (Use of Body)
Gestures
Eye contact (anger, fear, Love)
Facial expression
Posture
Haptics
GESTURES
FACIAL EXPRESSION
POSTURE
HAPTICS
Communication through touch
Different types of haptics communication
are appropriate in different situations
Touch can be used to communicate positive
emotions, such as playfulness, control,
ritualistic, support, affection and
appreciation.
2. USE OF VOICE: VOCALICS
 pitch
the highness or lowness of vocal tone.
 rate
the speed at which a person speaks.
 quality
the sound of a person’s voice that distinguishes it from
others.
 intonation
the variety, melody, or inflection in one’s voice.
 Stress
3. PHYSICAL CHARACTERISTICS
 Appearance:
 Our choice of color, clothing, hairstyles, and other
factors effecting appearance are also considered means
of nonverbal communication.
 Appearance can also alter physiological reactions,
judgments, and interpretations. Just think of all the
subtle judgments you quickly make about someone
based on his or her appearance.
 These First impressions are important, which is why
experts suggest that job seekers dress appropriately for
interviews with potential employers.
ARTIFACTS
Clothing
Jewelry
Perfume
Beauty Aids
4. USE OF TIME: CHRONEMICS
Watches
Daily Planner
Arriving at time
5. USE OF SPACE: PROXEMICS
THANK YOU
A strong confident person can rule the room with
knowledge, personal style, attitude and
great posture.