SENIOR HIGH SCHOOL
HOUSEKEEPING
NCII
2nd Semester: Module 1 Week 3
Provide Housekeeping
Services to guest
https://housekeepingservicesinvirar.wordpress.com/2018/06/05/professionals-housekeeping-servicesprovide-the-disinfectant-cleaning/
Learning Competency
Identify and perform different housekeeping services
Housekeeping NCII - Grade 12
Alternative Delivery Mode
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Published by the Department of Education
Secretary:
Leonor M. Briones
Undersecretary:
______________________
Assistant Secretary: ______________________
Development Team of the Module:
Writers:
Daniel C. Salilo; Vincent A Neri; Oleric Jun C. Macalam
Content Editors: Cherry Q. Sadicon; Fe L. Daludug; Sheila T. Arellano
Language Editors: Claire Arro
Prof. Reader:
Marsha Liza L. Ragot
Illustrator:
Joan A. Comahig
Layout artist:
Norman D. Balino
Management Team:
Chairperson:
Dr. Arturo B. Bayocot, CESO III
Regional Director
Co – chairperson: Dr. Victor G. De Gracia Jr. CESO V
Asst. Regional Director
Jonathan S. Dela Pena, PSD, CESO V
School Division superintendent
Rowena H. Para-on, Ph.D
Assistant School Division Superintendent
Mala Epra B. Magnaog, Chief ES, CLMD
Members:
Neil A. Improgo, Ph.D. EPS - LRMDS
Beinvenido U. Tagolimot Jr. Ph.D. EPS-ADM
Erlinda G. Dael, Ph.D.
Norberto G. Rosales
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Office Address:
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E-mail Address:
region10@deped.gov.ph
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STOCKING AND CLEANING OF ROOM BOY’S TROLLEY
1. Clean and dust shelves and
containers before placing the
guestroom supplies inside the
trolley
2. Check for threads and/or hair
follicles that might twirled
around the wheels of the trolley.
3. Check the rubber bumper if they
are worn out.
4. Check the screws or any sharp
edges that could catch your
clothing or create cuts on your skin.
5. Request for guestroom supplies like linen amenities, cleaning chemicals and cleaning
tools from your supervisor.
6. Stock the trolley with the requested supplies according to allocated par stock or
according to the number of guests.
7. Label all the chemical sprayers to avoid mixing it with other chemicals.
8. Stock the trolley by putting all the guestroom amenities on the top shelves.
9. Place the folded bed sheets and towels in the second shelf of the cart.
10. Put all the chemicals at the lower level of the shelves including the tools like scouring
pads, rags, spatula, etc.
11. Place the vacuum cleaner and other equipment in the other side of the trolley.
12. Clean the soiled linen canvas and put plastic under liner on the trash.
Link: HOUSEKEEPING MANAGEMENT revised edition 2010 by Amelia Samson Roldan and
Amelia Malapitan Crespo
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B. Directions: Read the statement carefully then choose the best answer from the
given options.
1. It is the department takes pride in keeping the hotel clean and comfortable, so as to
create a ‘Home away from home’.
a. Font office
b. Housekeeping
c. Kitchen
d. Stewarding
2. A guest may request services or products. Except?
a. Additional equipment in their room – because they have needs during their
stay that are not accommodated by the normal in-room items
b. Valet or laundry service – common among long stay guests
c. Additional party drug– where they having and overnight celebration
d. Additional bedding – where the existing bedding is unsuitable, uncomfortable
or insufficient
2. Mr. Jackson an Airline Executive left his Rolex in the room 745 upon checkout.
Ramil the room attendant found out that there is a watch on the bed side table.
What appropriate action, Ramil should do?
a. Inform the Housekeeping Supervisor and indorse it lost and found section.
b. Inform the Security Supervisor and indorse it lost and found section.
c. Inform the Duty Manager and indorse it lost and found section.
d. Inform the General Manager and indorse it lost and found section.
4. What is the standard courtesy in calling the guest by name?
a. Avoid using the first name - use the last name only.
b. Do not use nicknames – don’t be too familiar
c. Get the right pronunciation – use Sir or Madam instead.
d. All of the above
5. Mr. Francis an Entrepreneur, hang a makeup-service doorknob card before leaving
for a meeting in the city. Upon arrival to his after the meeting, he noticed that his
room wasn’t made up yet. How would you handle the complain of the guest?
Except?
a. Remain pleasant at all times, but do smile when the guest is complaining.
b. Remain pleasant while ignoring the complaining guest.
c. Remain pleasant while empathizing the complaining guest.
d. Remain pleasant while listen without interruption the complaining guest.
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Procedure in delivering guest services in housekeeping
a. Double check the room number if it is correct.
b. knocks the door 3 times
Ex. Knock, housekeeping, Knock, housekeeping, Knock housekeeping
c. Wait till the guest opens the door.
d. Greet the guest by name according to your room list.
Ex: Good morning Mr. Brown. Here is the extra towel that you have
requested.
e. After delivering the service to the guest ask him/her if there is anything
more he/she needs. Leave and close the door quietly.
Ex. Mr. Brown is there anything you need more?
f. If the guest does not need anything
Ex: May I go now? Thank you.
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Reference:

Australian Aid, ASEAN, William Angliss Institute, Specialist Center for Hospitality and
Tourism Industry

HOUSEKEEPING MANAGEMENT revised edition 2010 by Amelia Samson Roldan and
Amelia Malapitan Crespo

http://creativecommons.org/licenses/by/2.0/deed.en

http://www.sxc.hu/

https://unsplash.com/s/photos/service-to-guest
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