HOUSEKEEPING
HOUSEKEEPING
Refers to the upkeep and
maintenance of cleanliness
and orderliness in a house
or a lodging establishment,
be it an inn, hotel, apartel,
condominium, resort,
dormitory or hospital.
HOUSEKEEPER
•Is the one who is responsible for
administering housekeeping maintenance.
TYPES OF HOUSEKEEPING
DOMESTIC HOUSEKEEPING
•Refers to housekeeping maintenance in a house.
•It covers bedrooms, kitchen, dining, receiving
area, grounds and the surrounding areas within
the house.
INSTITUTIONAL HOUSEKEEPING
•Applies to housekeeping maintenance in
commercial lodging establishments like hotel,
resorts, inns and apartels.
•It covers the following areas:
•Guestrooms
•Hallways & Corridors
•Lobby
•Public Rooms & Restaurants
•Offices
•Stairways
•Windows
•Store & Concessionaire shops
•Grounds
•Linen & Laundry Area
SCOPE OF HOUSEKEEPING MAINTENANCE
•Guestrooms Maintenance
•Maintaining cleanliness and orderliness in
the guestrooms.
•Furnishing the room with the necessary
amenities and supplies such as bed, linen,
appliances, etc..
•Attending to service request of house guests.
•Maintenance of Public Areas
•Maintaining the cleanliness and
orderliness in all public areas which
include lobby, corridors, function rooms,
grounds, etc..
•Maintaining the upkeep of the
surroundings of the building by keeping
it clean and free of liters.
•Maintaining an attractive landscape to
enhance eye appeal.
•Undertaking minor repair like busted
bulbs, broken furniture’s, etc..
•Maintenance of Linen/Laundry Service
•Collecting and delivering laundry items for
house guests or in house occupants.
•Washing, drying, ironing guests laundry as
well as linens use in banquet functions, food
service and guestrooms.
•Mending service.
•Washing issuance, repair and inventory of
employee’s uniforms.
•Installation, cleaning and maintenance of
fixtures and facilities.
•Keeping the public areas free of safety
hazards.
•Provision of special service like babysitting,
polishing shoes, etc…
STANDARDS OF IDEAL
HOUSEKEEPING
•Cleanliness
•Orderliness
•Sanitation
•Guests Comfort
•Eye appeal
•Safety
•Materials control & preventive
maintenance
•Guests Relations