CERTIFIED FACILITY
MANAGEMENT MANAGER (FMM)
Table 1: The number of days for each Learning Module and Knowledge Assessment.
NO
1
2
3
4
5
6
7
8
9
10
11
LEARNING
MODULE
(M)
Learning Module
1 (M01)
Learning Module
2 (M02)
Learning Module
3 (M03)
Learning Module
4 (M04)
Learning Module
5 (M05)
Learning Module
6 (M06)
Learning Module
7 (M07)
Learning Module
8 (M08)
Learning Module
9 (M09)
Learning Module
10 (M10)
Learning Module
11 (M11)
DAYS
KNOWLEDGE
ASSESSMENT
(KA)
PERFORMANCE
ASSESSMENT
(PA)
1
1
1
2
1
1
1
1
1
1
1
1
Risk Management Control
1
1
1
Communication Planning
1
1
1
Human Resource Planning
1
1
1
1
1
1
1
1
1
3
1
1
2
1
1
15
11
11
LEARNING MODULE
NAME
Introduction to Facilities
Management
Operation & Maintenance
Planning
Leadership & Strategy
Planning
Finance & Business
Planning
Contract Management
Governance
Quality Control
Management
Project Management
Planning
Technology Management
Planning
TOTAL
3
4
Facilities Management Manager who evaluating a range of
Operation and Maintenance facilities management techniques
across project under taking which include planning, execution and
control to underpin substantial and reasonable judgmental
evaluation. Adapt sustainable Technology Application in the
process of operation and maintenance
Facilities Management Manager who excel in effective
communication with his employer and team member which able
to translate the needs into satisfactory Project Management and
leading a negotiation with stakeholders and multi-disciplinary FM
Team for compliance with all needs, technical and commercial
requirements.
M 11
M 10
M 09
M 08
M 07
M 06
M 05
M 04
M 14
2
Facilities Management Manager who upholds and demonstrates
the importance of Profesional Ethics, Environment, Safety and
Health work culture at the facility and prioritize the sustainable
approach in his management.
M 13
1
Facilities Management Manager who has extensive Knowledge
and Competent in Facilities Management accomplishing to plan,
coordinate, organise, monitor, control, mitigate and manage a
facility in meeeting the budget, duration and quality deliverables
expected along building life cycle.
M 12
K, S, A
Domain
M 03
PROGRAM OUTCOME (PO) FOR FACILITIES
MANAGEMENT MANAGER (FMM) CIDB
M 02
PO
NO.
Domain and
Taxonomy
Levels
M 01
PO vs LP Mapping Chart
√
√
√
√
√
√
√
K, C
C5
√
√
K, A
PE, E, SH
C5
√
S, A
O&M, TA
C5
√
√
K, S, A
C, FMT
C5
K, S, A
√
√
√
√
6
7
8
Facilities Management Manager who well verse in Tender,
Contract and Vendor Management activities and procedures in
delivering high yield investment to his employer through systematic
SWOT analysis and solve discrepancies or using appropriate
dispute resolution strategies in accordance with the contract.
Facilities Management Manager who leading an exemplary
Personal Skill include self-directing lifelong learning and facilitate
great worthy Entrepreneurship Skills and continuously explore
and obtain related competencies for an efficient and excellence of
Facility Project Management.
5 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
M 14
M 13
√
M 12
√
M 11
M 10
M 08
M 07
M 06
M 05
M 04
M 09
5
Facilities Management Manager who ensuring a Quality deliverable
from his team services through the efficient Planning, Monitoring
and Control with establishment of management procedures in risk
management, proactive and reactive maintenance in predicting and
forecasting followed by mitigating using specific conventional
techniques and modern facilities management tools for satisfactory
quality assurance.
Facilities Management Manager who demonstrate the
comprehensive understanding of project Procurement, Finance
and Budget Management principles start from initial conceptual
stage through client’s needs/brief for effective procurement and in
the same time, able to predict and forecast the cash flow and
execute the financing control along the project delivery until closing
account.
M 03
K, S, A
Domain
M 02
PROGRAM OUTCOME (PO) FOR FACILITIES
MANAGEMENT MANAGER (FMM) CIDB
M 01
PO
NO.
Domain and
Taxonomy
Levels
Q, PMC
C5
√
S, A
P, FBM
C5
√
√
√
√
√
K, S
T, C & VM
C5
K, S
PS, ES
C5
S, A
√
√
PROGRAM OUTCOME CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
CONSTRUCTION INDUSTRY DEVELOPMENT BOARD MALAYSIA
PO
SPECIFIC
CRITERIA
PROGRAM OUTCOME STATEMENT
PO1
Knowledge and
Competent
Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management
accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting
the budget, duration and quality deliverables expected along building life cycle.
PO2
PO3
Professional
Ethics,
Environment,
Safety and
Health
Operation &
Maintenance and
Technology
Application
Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics,
Environment, Safety and Health work culture at the facility and prioritize the sustainable approach in his
management.
Facilities Management Manager who evaluating a range of Operation and Maintenance facilities
management techniques across project under taking which include planning, execution and control to
underpin substantial and reasonable judgmental evaluation. Adapt sustainable Technology Application
in the process of operation and maintenance
Facilities Management Manager who excel in effective communication with his employer and team
member which able to translate the needs into satisfactory Project Management and leading a negotiation
with stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial
requirements.
PO4
Communication
and FM Team
PO5
Quality,
Planning,
Monitoring and
Control
PO6
Procurement,
Finance and
Budget
Management
Facilities Management Manager who ensuring a Quality deliverable from his team services through the
efficient Planning, Monitoring and Control with establishment of management procedures in risk
management, proactive and reactive maintenance in predicting and forecasting followed by mitigating
using specific conventional techniques and modern facilities management tools for satisfactory quality
assurance.
Facilities Management Manager who demonstrate the comprehensive understanding of project
Procurement, Finance and Budget Management principles start from initial conceptual stage through
client’s needs/brief for effective procurement and in the same time, able to predict and forecast the cash
flow and execute the financing control along the project delivery until closing account.
P07
Tender, Contract
and Vendor
Management
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities
and procedures in delivering high yield investment to his employer through systematic SWOT analysis and
solve discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
P08
Personal Skill
and
Entrepreneurship
Skills
Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong
learning and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related
competencies for an efficient and excellence of Facility Project Management.
6 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 01
M01
INTRODUCTION TO FACILITIES
MANAGEMENT
LEARNING MODULE NAME AND
CODE
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
8:30 9:30am
Introduction to
Facilities
Management
Manager
9:30 10:30
am
Introduction to
Construction Project
Management
10:45 12:45 pm
Construction Project
Management
Activities
INTRODUCTION TO FACILITIES MANAGEMENT (M01)
1
NUMBER OF ASSESSMENT
1
TRAINER
REFERENCE DOCUMENTS
PROPOSED
Act 520. Review and share Act
520. National Occupational Skills Standard (NOSS) (Facilities Management Monitoring)
Construction Industry Transformation Program (CITP 2016-2020), CIS CIDB,
Construction Related Acts, Regulations, Guidelines, Handbooks, Standards,
Manuals.
Example of each document and explanation. Flowchart on the process.
1:00 - 2:30
pm
LUNCH / REST
2:30 - 4:30
pm
Construction Project
Management
Activities
4:30 - 5:30
pm
KNOWLEDGE
ASSESSMENT (KA)
Explain on Project Life Cycle from any reputable reference such as PMP, etc.
9 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M01
CIDB CERTIFIED TRAINER
LEARNING MODULE NAME AND
CODE
NUMBER OF DAY(s)
INTRODUCTION TO FACILITIES MANAGEMENT (LP01)
1
NUMBER OF ASSESSMENT
PO1
PACKAGE OUTCOME (PO)
PO2
KNOWLEDGE ASSESSMENT
(KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING
METHOD
TRAINER
CIDB CERTIFIED TRAINER
Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management accomplishing to
plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the budget, duration and quality
deliverables expected along building life cycle.
Facilities Management Manager who upholds and demonstrates the importance of Profesional Ethics, Environment, Safety
and Health work culture at the facility and prioritize the sustainable approach in his management.
LO1
Able to explain Facilities Management Manager role in the global and local context.
LO2
Able to explain the scope and positioning of Facilities Management from the construction perspective (Buku Pendaftaran
Kontraktor CIDB).
LO3
Able to explain the construction work under Construction Act 520.
LO4
Able to explain the categories and Specializations of Registration for FM Contractors under CIDB (CIDB, 2017)
LEARNING OUTCOME (LO)
TRAINING NOTES
1
Training notes endorsed by CIDB.
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
·
·
·
·
·
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
10 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 02
M02
OPERATION & MAINTENANCE PLANNING
11 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
DAY 1
Plan O&M policies and
guidelines
Verify O&M work plan
OPERATION & MAINTENANCE PLANNING (M02)
2
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
CIDB Act, Suruhanjaya Tenaga, DOSH, SPAN, Akta Kilang & Jentera, Akta BOMBA, Akta Pengurusan Sisa Pepejal &
Pembersihan Awam, Akta Kerajaan Tempatan & other Government Department, utility or local authorities and licenses.
DAY 1 /
DAY 2
Plan O&M operational budget
Plan operation expenses
DAY 2
Monitor vendors work
performance
Manage asset defects and
warranty
1 hour
KNOWLEDGE
ASSESSMENT (KA)
12 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M02
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
OPERATION & MAINTENANCE PLANNING (M02)
2
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
LO1
LO2
LO3
Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management
techniques across project under taking which include planning, execution and control to underpin substantial and
reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and
maintenance
Able to Plan O&M policies and guidelines.
Able to Verify O&M work plan.
Able to Plan O&M operational budget.
LO4
Able to Plan operations expenses.
LO5
Able to Monitor vendors and service providers work performance.
LO6
Able to Manage asset defects and warranty.
PO3
Training notes endorsed by CIDB.
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
·
·
·
·
·
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
13 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 03
M03
LEADERSHIP & STRATEGY PLANNING
14 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
LEADERSHIP & STRATEGY PLANNING (M03)
NUMBER OF DAY(s)
LECTURE
TIME / DAY
SUBJECT’S NAME
8:30 10:30am
Develop FM strategic plan
Formulate sound business
case
10:45 - 12:45
am
Plan coaching and motivation
sessions
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
-
-
LUNCH / REST
1:00 - 2:30 pm
2:30 - 4:30 pm
Plan work delegation and
empowerment
Nurture teamwork among
staff
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
Employment Act 1955, Industrial Relation Act 1967 etc.
15 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M03
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
LEADERSHIP & STRATEGY PLANNING (M03)
1
PO4
PACKAGE OUTCOME (PO)
PO8
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
Facilities Management Manager who excel in effective communication with his employer and team member
which able to translate the needs into satisfactory Project Management and leading a negotiation with
stakeholders and multi-disciplinary FM Team for compliance with all needs, technical and commercial
requirements.
Facilities Management Manager who leading an exemplary Personal Skill include self-directing lifelong learning
and facilitate great worthy Entrepreneurship Skills and continuously explore and obtain related competencies for
an efficient and excellence of Facility Project Management.
LO1
Able to Develop FM strategic plan.
LO2
Able to Formulate sound business case.
LO3
Able to Plan coaching and motivation session.
LO4
Able to Plan work delegation and empowerment.
LO5
Able to Nurture teamwork spirit among workers.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
16 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 04
M04
FINANCE & BUSINESS PLANNING
17 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
8:30 10:30am
Plan overall FM activity
budget.
Prepare financial
management planning (FMP).
10:45 - 12:45
am
Manage project profit and
loss (P&L).
FINANCE & BUSINESS PLANNING (M04)
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
JKR’S SPK, Procurement related documents sharing, process and common problems
/ constrains.
Reference to Standard Form of Contract, JKR, PAM, CIDB, FIDIC, others. D&B, EPCC,
BOT, PPP explanation and compare.
LUNCH / REST
1:00 - 2:30 pm
Standard Procurement Process and activities, sharing on the actual documents related to procurement.
2:30 - 4:30 pm
Manage procurement
method/approach.
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
18 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M04
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
FINANCE & BUSINESS PLANNING (M04)
1
PO6
PACKAGE OUTCOME (PO)
PO7
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement,
Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for
effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing
control along the project delivery until closing account.
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and
procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve
discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
LO1
Able to Plan overall FM activity budget.
LO2
Able to Prepare financial management planning (FMP).
LO3
Able to Manage project profit and loss (P&L).
LO4
Able to Manage procurement method/approach.
Training notes endorsed by CIDB.
· Provided four (4) questions, answer any two (2) questions in an allocated time.
· Each questions carry 25marks.
· The assessment is a closed-book assessment.
· To be done after lecture is covered and completed.
· Passing mark is 70%
Candidate need to answer on the question paper.
· Case study mode (1 question)
· Answer in essay type (not more than 5000words)
· Passing mark is 70%
· To be guided after lecture (provide writing guideline)
· Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
19 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 05
M05
RISK MANAGEMENT CONTROL
20 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
LECTURE
TIME / DAY
RISK MANAGEMENT CONTROL (M05)
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
SUBJECT’S NAME
PMP Documents, KM Process, Method Statement, Work Program, WBS. Example of each document and explanation.
8:30 10:30am
10:45 - 12:45
am
Identify FM project risk
Prepare risk mitigation plan
Implement risk mitigation
control
1:00 - 2:30 pm
2:30 - 4:30 pm
Develop Business Continuity
Plan (BCP) procedures.
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
Project Documentations, Construction Work Sequence, Progress Report Example of
each document and explanation.
LUNCH /
REST
Project Monitoring Documents, Progress Report Writing and Compiling, Elements in
Progress Report.
21 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for
M05
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
RISK MANAGEMENT CONTROL (M05)
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
PO5
Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient
Planning, Monitoring and Control with establishment of management procedures in risk management, proactive
and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional
techniques and modern facilities management tools for satisfactory quality assurance.
LO1
Able to Identify FM project risk.
LO2
Able to Prepare risk mitigation plan.
LO3
Able to Implement risk mitigation control.
LO4
Able to Develop Business Continuity Plan (BCP) procedures.
Training notes endorsed by CIDB.
·
·
·
·
·
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
22 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 06
M06
COMMUNICATION PLANNING
23 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
COMMUNICATION PLANNING (M06)
NUMBER OF DAY(s)
LECTURE
TIME
8:30 10:30am
10:45 - 12:45
pm
1
Perform correspondence
management.
Monitor project meetings
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
SUBJECT’S NAME
Prepare FM communications
plan.
NUMBER OF ASSESSMENT
-
-
LUNCH / REST
1:00 - 2:30 pm
2:30 - 4:30 pm
Prepare project presentations
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
-
24 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M06
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
COMMUNICATION PLANNING (M06)
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
PO4
Facilities Management Manager who excel in effective communication with his employer and team member which
able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and
multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements
LO1
Able to Prepare FM communications plan.
LO2
Able to Perform correspondence management.
LO3
Able to Monitor project meetings
LO4
Able to Prepare project presentations
Training notes endorsed by CIDB.
KNOWLEDGE ASSESSMENT (KA)
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
PERFORMANCE ASSESSMENT
(PA)
·
·
·
·
·
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
TEACHING AND LEARNING METHOD
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
25 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 07
M07
HUMAN RESOURCE PLANNING
26 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
HUMAN RESOURCE PLANNING (M07)
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
8:30 10:30am
Prepare recruitment and
employment requirements
10:45 - 12:45
pm
Perform Training Need
Analysis (TNA).
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
-
-
1:00 - 2:30 pm
2:30 - 4:30 pm
Establish Training Plan
Prepare staff performance
appraisal.
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
-
27 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for
M07
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
HUMAN RESOURCE PLANNING (M07)
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
PO4
Facilities Management Manager who excel in effective communication with his employer and team member which
able to translate the needs into satisfactory Project Management and leading a negotiation with stakeholders and
multi-disciplinary FM Team for compliance with all needs, technical and commercial requirements.
LO1
Able to Prepare recruitment and employment requirements.
LO2
Able to Perform Training Need Analysis (TNA).
LO3
Able to Establish Training Plan
LO4
Able to Prepare staff performance appraisal.
Training notes endorsed by CIDB.
·
·
·
·
·
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
28 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 08
M08
CONTRACT MANAGEMENT GOVERNANCE
29 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
CONTRACT MANAGEMENT GOVERNANCE (M08)
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
8:30 10:30am
Perform contract
interpretations and
compliance.
10:45 - 12:45
am
Monitor contract compliance
Manage service performance
level.
1
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
NOSS, Related documentations and forms as apply in the industry.
-
LUNCH / REST
1:00 - 2:30 pm
2:30 - 4:30 pm
Coordinate change order
management activity.
Perform contract closure.
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
-
30 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M08
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
CONTRACT MANAGEMENT GOVERNANCE (M08)
1
NUMBER OF ASSESSMENT
PO1
PACKAGE OUTCOME (PO)
PO6
PO7
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
1
TRAINER
CIDB CERTIFIED TRAINER
Facilities Management Manager who has extensive Knowledge and Competent in Facilities Management
accomplishing to plan, coordinate, organise, monitor, control, mitigate and manage a facility in meeeting the
budget, duration and quality deliverables expected along building life cycle.
Facilities Management Manager who demonstrate the comprehensive understanding of project Procurement,
Finance and Budget Management principles start from initial conceptual stage through client’s needs/brief for
effective procurement and in the same time, able to predict and forecast the cash flow and execute the financing
control along the project delivery until closing account.
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and
procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve
discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
LO1
Able to Perform contract interpretations and compliance.
LO2
Able to Monitor contract compliance.
LO3
Able to Supervise service performance level.
LO4
Able to Coordinate change order management activity.
LO5
Able to Perform contract closure.
Training notes endorsed by CIDB.
·
·
·
·
·
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
31 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 09
M09
QUALITY CONTROL MANAGEMENT
32 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
QUALITY CONTROL MANAGEMENT (M09)
1
NUMBER OF ASSESSMENT
LECTURE
TIME
SUBJECT’S NAME
8:30 - 10:30
am
Prepare Quality Management
Plan (QMP).
NOSS, A Guide to Good
10:45 - 12:45
pm
Propose Customer
Satisfaction Survey (CSS)
improvements
Perform statutory compliance
planning
Akta Kilang & Jentera
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
LUNCH / REST
1:00 - 2:30 pm
2:30 - 4:30 pm
Perform vendor and service
provider assessment.
Verify and sign off project
report.
4:30 - 5:30 pm
KNOWLEDGE
ASSESSMENT (KA)
NOSS and CIS 10:2008, CIS 14:2019,
CIS 15:2009
CIS 16:2009
CIS 17:2010
Guideline on OSH in relation to Construction Industry Management OSHCIM
Guidelines, ISO 14001:2015
33 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M09
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
TRAINING NOTES
KNOWLEDGE ASSESSMENT (KA)
PERFORMANCE ASSESSMENT
(PA)
TEACHING AND LEARNING METHOD
QUALITY CONTROL MANAGEMENT (M09)
1
NUMBER OF DAY(s)
1
TRAINER
CIDB CERTIFIED TRAINER
PO4
Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient
Planning, Monitoring and Control with establishment of management procedures in risk management, proactive
and reactive maintenance in predicting and forecasting followed by mitigating using specific conventional
techniques and modern facilities management tools for satisfactory quality assurance.
LO1
Able to Prepare Quality Management Plan (QMP).
LO2
Able to Propose Customer Satisfaction Survey (CSS) improvements.
LO3
Able to Perform statutory compliance planning.
LO4
Able to Perform vendor and service provider assessment.
LO5
Able to Prepare project report.
Training notes endorsed by CIDB.
·
·
·
·
·
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
34 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 10
M10
PROJECT MANAGEMENT PLANNING
35 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
PROJECT MANAGEMENT PLANNING (M10)
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
DAY1
Prepare Project Management
Plan (PMP) document.
DAY2
Assign project team
members
DAY3
Perform project monitoring
and control
1 hour
KNOWLEDGE
ASSESSMENT (KA)
3
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIFIED TRAINER
REFERENCE DOCUMENTS
PROPOSED
-
-
-
36 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
Assessment for M10
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PROJECT MANAGEMENT PLANNING (M10)
3
NUMBER OF ASSESSMENT
TRAINING NOTES
TRAINER
CIDB CERTIIFED TRAINER
PO5
PO7
Facilities Management Manager who well verse in Tender, Contract and Vendor Management activities and
procedures in delivering high yield investment to his employer through systematic SWOT analysis and solve
discrepancies or using appropriate dispute resolution strategies in accordance with the contract.
LO1
Able to Prepare Project Management Plan (PMP) document.
LO2
Able to Assign project team members.
LO3
Able to Perform project monitoring and control.
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
1
Facilities Management Manager who ensuring a Quality deliverable from his team services through the efficient
Planning, Monitoring and Control with establishment of management procedures in risk management, proactive and
reactive maintenance in predicting and forecasting followed by mitigating using specific conventional techniques
and modern facilities management tools for satisfactory quality assurance.
Training notes endorsed by CIDB.
KNOWLEDGE ASSESSMENT (KA)
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
PERFORMANCE ASSESSMENT
(PA)
·
·
·
·
·
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
TEACHING AND LEARNING METHOD
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
37 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE – 11
M11
TECHNOLOGY MANAGEMENT PLANNING
38 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
LECTURE
TIME
SUBJECT’S NAME
DAY1
Identify suitable FM
technology
Plan new technology
adoption
DAY1 /
DAY 2
Plan facilities space analysis.
DAY 2
Plan space management
consultation activity.
1 hour
KNOWLEDGE
ASSESSMENT (KA)
TECHNOLOGY MANAGEMENT PLANNING (M11)
2
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIIFED TRAINER
REFERENCE DOCUMENTS
PROPOSED
Example of selected document and explanation
Example of selected document and explanation
LEARNING MODULE NAME AND CODE
NUMBER OF DAY(s)
PACKAGE OUTCOME (PO)
LEARNING OUTCOME (LO)
Example of selected document and explanation
Assessment for M11
TECHNOLOGY MANAGEMENT PLANNING (M11)
2
NUMBER OF ASSESSMENT
1
TRAINER
CIDB CERTIIFED TRAINER
PO3
Facilities Management Manager who evaluating a range of Operation and Maintenance facilities management
techniques across project under taking which include planning, execution and control to underpin substantial and
reasonable judgmental evaluation. Adapt sustainable Technology Application in the process of operation and
maintenance
LO1
Able to Identify suitable FM technology.
LO2
Able to Plan new technology adoption.
LO3
Able to Plan facilities space analysis.
LO4
Able to Plan space management consultation activity.
39 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)
TRAINING NOTES
Training notes endorsed by CIDB.
KNOWLEDGE ASSESSMENT (KA)
·
·
·
·
·
·
Provided four (4) questions, answer any two (2) questions in an allocated time.
Each questions carry 25marks.
The assessment is a closed-book assessment.
To be done after lecture is covered and completed.
Passing mark is 70%
Candidate need to answer on the question paper.
PERFORMANCE ASSESSMENT
(PA)
·
·
·
·
·
Case study mode (1 question)
Answer in essay type (not more than 5000words)
Passing mark is 70%
To be guided after lecture (provide writing guideline)
Candidate to submit within fourteen (14) working days
TEACHING AND LEARNING METHOD
· Lecture, Class discussions, Presentation, Lecture-demonstration, Tutor, and other relevant T&L methods.
CONTACT PERSON
MOHD HAFIZ ABU KAMAR/ TUNKU NUR NADHIRAH RAJA RADZMAN/SITI SARAH SALLEH
CIDB HOLDINGS SDN BHD
Level 22, Menara Dato' Onn, Putra World Trade Centre (PWTC)
No. 45, Jalan Sultan Ismail Kuala Lumpur 50480 Malaysia
Tel: 03-4042 8880
Fax: 03-4042 2880
Email: training@cidbholdings.com.my
40 | CERTIFIED FACILITY MANAGEMENT MANAGER (FMM)