Assignment 2
MIS 305
Submitted to,
Muhammad Ataur Rahman
Senior Lecturer
Department of Business Administration
Submitted by,
Tahmina Suzana
Section: 05
Submitted on: 27th December 2020
Table of Contents
Introduction ............................................................................................................... 3
International Business Machines Corporation (IBM): ............................................. 3
Transaction Processing System (TPS) of IBM ......................................................... 3
Management Information system of IBM ................................................................ 4
Decision Support System (DSS) ............................................................................... 4
Executive Support System (ESS) ............................................................................. 4
Enterprise Resource Planning (ERP) ........................................................................ 4
Customer Relationship Management System (CRMS) ............................................ 5
Supply Chain Management System (SCMS) ........................................................... 5
Knowledge Management System (KMS) ................................................................. 5
Conclusion ................................................................................................................ 6
1.0 Introduction
IBM also known as International Business Machines Corporation is a global technological
organization that generally provides cloud-based services and cognitive computing. It was founded
in 1911. Various types of information systems are integrated at IBM such as transaction processing
systems, management information systems, decision support system and so on.
2.0 International Business Machines Corporation (IBM):
IBM is well known for its cognitive solution and cloud platform leading cloud platform.It is the
largest technology and consulting employer since 1911. It operates in 170 countries with around
350,000 employees serving clients. They are the pioneer of industry-based solutions to real-world
problems. It has twelve labs around the world consisting of 3,000 researchers. For decades it has
curved the way for information technology
3.0 Transaction Processing System (TPS) at IBM
The first Transaction processing system was built by IBM. Its name was SABRE. TPS is one type
of information system that gathers, adjusts, and stores the data transaction of an organization. THE
TPS of IBM generally provides the following functions:

Transaction processing systems of IBM provide an execution environment that ensures the
integrity, availability, and security of data.

It also provides administrative support that lets users configure, monitor, and manage their
transaction systems.
4.0 Management Information system at IBM
MIS or Management information system is the backbone of an organization. It provides the
foundation of decision making. It involves people process and technology. PROFS was an IBM
office automation product for mainframes running under VM/CMS. It supported e-mail, the
creation, distribution, filing and retrieval of documents, diary and other scheduling functions,
spreadsheets and it could be linked to other applications for example databases if it was necessary
5.0 Decision Support System at IBM
To deal with ever increasing structured and unstructured data, from both internal and external
sources IBM has made huge progresses in cognitive computing and artificial intelligence. It
provides a great prospect which is to use cognitive computing to access information, identify their
patterns and develop business insights that help consumers.
6.0 Executive Support System at IBM (ESS) at IBM
At IBM, ESS enables management to access, examine and link important business data. It provides
a versatile support system for executives that helps in improving productivity by:

Save time and creativity by providing fast access to important data.

Offering a simpler process to find focus items.

Rapidly interconnecting choices and policies throughout the company
7.0 Enterprise Resource Planning (ERP) at IBM
ERP or Enterprise Resource Planning is an integrated software which job is to handle information
across an entire company. It usually includes financials, manufacturing, supply chain
management, customer relationships, human resources, asset management, and back-office
functions. IBM has a deep development relationship with key ERP providers that support IBM i.
Oracle / JD Edwards, SAP, and Manhattan Associates are the ERP providers
8.0 Customer Relationship Management System (CRMS) at IBM
At IBM CRM is considered a journey rather than a destination. Instead of products and channels,
they focused on their clients.
Key points to be noted are:

Decrease the expenses of contact center

Improve customer satisfaction

Increase performance of sales and its conversion rate

Decrease field service operations expenses
9.0 Supply Chain Management System (SCMS) at IBM
IBM make use of hidden data to balance cost, and inventory. By using a cognitive strategy provides
an operating model blueprint is generated for preparation and procedures which considers labor
force, methods, and technology. It minimizes the complexity of supplier onboarding and reduce
operational silos.
10.0 Knowledge Management System (KMS) at IBM
The knowledge management system at IBM has two dimensions. One is explicit knowledge and
the other is tacit knowledge, and it is accessible to an individual or to a certain group or maybe a
whole community. Explicit knowledge at IDM is defined as documented and structured
knowledge that is fairly easily accessible. On the other hand, tacit knowledge exists in the heads
of the company's professionals. It includes experiences, ideas, rules of thumb, and tips and tricks
11.0 Conclusion
Each of these various information systems at IBM supports a specific organizational level. For
instance, TPS works at the operational level, knowledge management systems (KMS) works at
the knowledge level, management information systems (MIS) and decision support
Systems (DSS) works at the management level.