1. The team leader has just made an impassioned plea to improve the level of
cooperation that exists within the group. As the discussion develops you note:
A. All team members really seem concerned with helping each other, and working as a team
B. The majority of the team members are in favor of improving teamwork
C. The team members are split-half are in favor of improving teamwork; half would rather
operate independently
D. The majority of the team members want to continue to operate independently
Ans: A
2. Which of the following statements best describes the level of risk taking, innovation,
imagination, and initiative by members of the group:
A. Beware, we shoot the messenger
B. Nothing ventured, nothing gained-go for it
C. Don’t rock the boat, if it’s not broke don’t fix it
D. Some team members seem more comfortable with risk-taking and change than others
Ans: B
3. Describe the level of communication between team members:
A. In this team, people are afraid to speak up and we do not listen to each other
B. Everybody speaks up, but not all team members listen
C. Everybody accurately states their view and others listen and understand what is being saidwe talk together
D. Quite a few of the team members withhold their thoughts and don’t listen to others
Ans: C
4. Mary, a senior member of the team, and Jose, a junior member of the team, are on
opposite sides of an important issue. Both of their positions have merit. You notice that
as Mary and Jose present their arguments, other team members:
A. Seem to be harsher in the criticisms of Jose’s arguments
B. Are objective, and attentive to both arguments-the team values differences
C. Favor Mary slightly over Jose
D. Don’t pay much attention to either viewpoint
Ans: B
5. The team gathers for the monthly progress and problem report about reaching
individual and departmental objectives. Describe the meeting:
A. There is an open and realistic sharing of both progress and problems
B. Only a few team members seem to be concerned about the impact of their presentation;
they attempt to build allies within the team
C. Some team members seem to be playing the political game, while others do not
D. One clique exists within this team and their presentations sound about the same-politically
safe
Ans: A
6. Your team is involved in the annual planning, budgeting, and strategy setting
meeting. During the critique period:
A. The entire team restrains their remarks; we avoid “rocking the boat”
B. Most of the team members restrain and filter their critical remarks
C. About half of the team is unrestrained and the other half restrained
D. Conflicts and differences are openly discussed as an aid to problem-solving
Ans: D
7. Your team is faced with making a decision on a very controversial and emotionally
charged issue. The leader has asked for each individual to express his/her views. The
first thought that comes to your mind is:
A. It is safe to express your true feelings without fear of reprisal
B. A person would be a fool to be himself in this team-don’t be vulnerable
C. How open you are depending on the issue and people around you at the time
D. In the majority of cases, it is best not to let your true feelings or self show
Ans: A
8. One of your team members has asked for some time on the meeting agenda to seek
the help and cooperation of other team members on his/her assignment. During the
ensuring team discussion, you feel that:
A. Every team member is hiding their real motives and feelings
B. The majority of the team members are hiding their needs, expectations, and goals
C. Some team members are posturing to advance their hidden agendas
D. All team members are open about their real motives and feelings; we communicate
honestly
Ans: D
9. All the supervisors in your department meet annually to rank the employees for
salary treatment and promotional potential. You feel the discussion can best be
described as:
A. Conducted in a supportive atmosphere where team members can openly express their
viewpoints and are listened to
B. The atmosphere and discussion is more supportive than not
C. About average in the level of supportiveness team members exhibit toward one another
D. The willingness to express opinions, venture new or different ideas and listening could be
improved
Ans: A
10. Your manager has just asked every member of the team to independently study and
submit a detailed plan for implementing a total Employee Involvement/Quality
program in their area of responsibility. In subsequent conversations with other team
members.
A. The manager is not to be trusted, there is a hidden agenda behind all of this
B. Cooperating fully with the manager’s request is easy because you can count on him/her to
keep the best interests, both of the individual and team, in mind
C. Team members are suspicious but are reluctantly cooperating with the manager’s request
D. You have to deal with this manager on a case by case basis, wait and see is the best policy
Ans: B
11. you prefer to work on your own.
A. True
B. False
Ans: A
12. you like to have your work goals set by someone else.
A. True
B. False
Ans: A
13. you think other people work as hard as you do.
A. False
B. True
Ans: B
14. you like to work with people who aren’t like you.
A. True
B. False
Ans: A
15. you like to take control of your fate.
A. True
B. False
Ans: A
16. you think you are always right.
A. True
B. False
Ans: B
17. you find it easy to trust other people.
A. False
B. True
C. Can’t say
D. None of these
Ans: B
18. What is NOT one of the Four important Manager roles?
A. Supervisor
B. Facilitator
C. Internal Coach
D. Participation
E. External Coach
Ans: C
19. The performance norm defines the level of…
A. Work Effort & Attitude
B. Attitude & Contribution Performance
C. Constructive Criticism
D. Contribution Performance & Work Effort
E. Performance Level
Ans: D
20. What pair are methods of making team decisions?
A. Lack of Response & Unanimity
B. Lack of Response & Minority Rule
C. All Votes are Equal & Recruitment
D. Feedback & Unanimity
Ans: A
21. Which of the following is not a stage of team development?
A. Forming
B. Deciding
C. Adjourning
D. Storming
Ans: B
22. Which of the following is NOT a symptom of GroupThink?
A. Illusions of vulnerability
B. Belief in inherent group morality
C. Applying direct pressure to deviants
D. Self-censorship by members
E. Mind Guarding
Ans: A
23. Members of a(n) ______ team have been cross-trained so each person is able to
perform the duties of all the other team members.
A. functional
B. cross-functional
C. multifunctional
D. self-directed
Ans: C
24. The process of making an expectation a reality.
A. brainstorming
B. problem solving
C. criteria
D. goal
Ans: B
25. Which of the following is an example of a constraint to solving the problem of
arriving late to work?
A. not having a car
B. having dependable public transportation
C. having enough time to get to work from class
D. all the above
Ans: A
TEAMWORK Objective Questions Pdf Free Download::
26. After losing the leading role in the world’s economy, the U.S. industry was forced to
focus on quality instead of quantity.
A. true
B. false
Ans: B
27. A problem exists when there is a difference between reality and expectation.
A. true
B. false
Ans: A
28. A major problem with achieving consensus is that it is very time-consuming.
A. true
B. false
Ans: A
29. A hostile situation resulting from opposing views.
A. brainstorming
B. compromise
C. conflict
D. consensus
Ans: C
30. Some disagreements lead to improvements in the workplace.
A. true
B. false
Ans: A
31. Rotating team roles is a good way to keep all members involved.
A. true
B. false
Ans: A
32. The problem-solving method in which each side gives up something of value to help
solve a problem.
A. compromise
B. consensus
C. constraint
D. problem solving
Ans: A
33. Standards used to determine the best solution.
A. criteria
B. goal
C. consensus
D. compromise
Ans: A
34. That which a person wants to attain.
A. goal
B. compromise
C. problem solving
D. constraint
Ans: A
35. When addressing someone involved in a conflict, ______.
A. talk to him or her in front of other people
B. try to embarrass them
C. use “you” messages
D. treat the person as you would want to be treated
Ans: D
36. A pattern that is typical in the development of a social group.
A. consensus
B. criteria
C. conflict
D. norm
Ans: D
37. Which is the first step in problem-solving?
A. collect and analyze data
B. consider possible solutions
C. identify and analyze the problem
D. observe, evaluate, and adjust
Ans: C
38. More companies are now using individual managers instead of teams to increase
productivity in the workplace.
A. true
B. false
Ans: B
39. A group technique used to develop many ideas in a relatively short time.
A. brainstorming
B. compromise
C. conflict
D. consensus
Ans: A
40. A functional team might include representatives from a company’s design, marketing,
and financial departments.
A. true
B. false
Ans: B
41. Successful problem solvers immediately look for solutions at the first sign of a problem.
A. true
B. false
Ans: B
42. People who like to control others are the most effective team leaders.
A. true
B. false
Ans: B
43. The problem-solving method in which all members of a group fully accept and support a
decision.
A. norm
B. compromise
C. goal
D. consensus
Ans: D
44. The quality of the ideas is the major concern during brainstorming.
A. true
B. false
Ans: B
45. Why is it important to know when to intervene in a conflict?
A. What seems important at the moment may seem unimportant later.
B. Sometimes intervening may make a situation worse.
C. Avoiding a serious disagreement only postpones the time when action will be required.
D. All the above.
Ans: D
46. As long as I know what the spa’s goals are, my employees only need to know what’s
involved in their own jobs.
A. True
B. False
Ans: B
47. Our spa’s goals and the methods for reaching them should come from the spa director or
owner.
A. True
B. False
Ans: B
48. Employees know when they’ve met their goals and when they haven’t.
A. True
B. False
Ans: B
49. Teamwork is the willingness people have to work with others toward common goals.
A. True
B. False
Ans: A
50. Staff must have both qualities: positive motivation and teamwork to work effectively.
A. True
B. False
Ans: A
1. Sociologists describe the term 'group' as ….
a) Collection of people
b) People involved in organized pattern of interaction
c) People interacting at a place
d)
Participants in a gathering.
2. Which one of the following is a 'secondary group'?
a) Nuclear family
b) Peer group
c) Association
d)
Joint family
3.
The success of group work does NOT depend on?
a). Achievement of goals
b). Understanding and agreement on major problems
c).
Handling of behavioural problems
d). Ignoring individual problems
4.
Leader in a group does NOT depend on?
a). Authoritarian Approach
b). Distribution of responsibility
c).
Rapport with individual members
d). Understanding group dynamics
5.
Who among the following helped group work rooted in social work profession?
a). Kurt Lewin
b). H.B. Trecker
c).
Murry G. Ross
d). G. Hamilton
6.
Responsibility for the choice of programme in group work rest with —————?
a). Members of the group
b). Group worker
c).
The Agency
d). Members of the group with the help of group worker
7.
The basic objective of group work is ———?
a). Personality development
b). Problem solving
c).
Readjustment
d). Remediation
8.
Value of the programme in group work lies in?
a). Establishing satisfying affective (love) relationship
b). Enhancing knowledge of possible alternative activities.
c).
Giving expression to creative dynamics drives
d). Increasing proficiency in the chosen programme activity.
9. Programme in social group work is base on ———?
a). Interest and resources
b). Interests and resources of the worker
c).
Interests and resources of the group
d). None of the above.
10. Social group work as a method of social work aims at———————?
a). Development of democratic life style
b). Development of leadership qualities
c).
Development of capability of adjustment
d). All the above
11. Group morale refers to ——————————?
a). Cooperation in a group
b). Coordination in a group
c).
Unity in a group
d). Team spirit in a group.
12. Which of the following is NOT a principle of social group work?
a). Confidentiality
b). Guided group interactions
c).
Progressive programme development
d). Evaluation of the progress made by the group
13. Who was an early pioneer in the settlement house movement in London?
a). Jane Addams
b). Harriet Belet
c).
F. Hollis
d). Mary E. Richmond
14. The book "Social Group Work – A Helping Process" is authored by?
a). H.B. Trecker
b). G. Konopka
c).
G.H. Mead
d). Peter Samuel
15. Self disclosure is an effective method of——————?
a). Group study
b) Group diagnosis
c).
Group relations
d). Group treatment
16. The stages of forming, storming, norming, performing, adjourning is the contribution of ——?
a).
Napier
b).
Bruce Tuckmen
c).
Anne Hopes
d). James Albert
17. The relationship in a secondary group is ——?
a).
Personal
b).
Intimate
c).
Formal
d). Informal
18.
————— is a graphic representation of the choices or the association of group members
using symbols for people and their interactions.
a).
Histogram
b).
Sociogram
c).
Sonogram
d). Isogram
19. No compromise on law is characteristic of ——leadership?
a).
Democratic
b).
Autocratic
c).
Bureaucratic
d). Laissz Faire
20. Field work in social group work helps to acquire——————?
a).
Knowledge
b).
Skill
c).
Attitude
d). All the above
21.
The Mutual Aid Model of group work practice has its roots in the practice theory
proposed
by————————?
a).
H.B. Trecker
b).
G. Konopka
c).
William Schwartz
d). Naiper
22.
————— Model of group work focuses on restoration to normalcy after a point of
breakdown?
a).
Remedial model
b).
Development model
c).
Preventive model
d). None of the above.
23. Cognitive Behavioural group work model was developed by————————?
a).
James Albert
b).
Rose
c). Napier
d). Peter Samuel
24. Sociometry is a technique widely used for study of——————?
a).
Group structure
b).
Status of members in the group
c).
Leadership
d). All the above
25. Groups are classified into primary groups by—————?
a).
H.B. Trecker
b).
Cooley
c).
MacIver
d). Max Weber
26. Which of the following is NOT a stage of social group work process?
a).
Conforming
b).
Norming
c).
Storming
d). Performing
27. Which of the following is NOT a primary group?
a).
Mob
b).
Family
c). Gang
d). Pear group
28. Group work is intended specially ———?
a).
To promote social action
b).
To facilitate community organization
c).
To enhance social functioning
d). To solve individual and group problems through group process
29. Role of the group worker can be best understood through the term——?
a).
Indirect leader
b).
Enabler
c).
Resource person
d). Programme planner
30. Good recording in group work should focus on .....................?
a).
Activities organised
b).
Skills used
c).
Group process
d). Member's characteristics
31. Social group work is a process by which—————?
a).
Individuals are helped to feel comfort in a group
b).
Social functioning is enhanced through recreation
c).
Social functioning is enhanced through purposeful group experience
d). Social functioning of group is the focus
32. What is the unique characteristic of social group work?
a).
The natural of being the primary group
b).
Worker client relationship
c).
Creative use of programme media
d). None of the above
33. The most important tool at the disposal of group worker is———?
a).
Professional self
b).
Verbal interaction
c).
Programme activities
d). Group morale
34. The main feature of the primary group is—————?
a).
Face to face relationship
b).
Relations are causal
c).
It has large membership
d). It governs rules and regulations
35. Programme in social group work is based on ——?
a).
Interests and resources of the agency
b).
Interests and resources of the worker
c). Interests and resources of the members of the group
d). None of the above
36. Social group as a method of social work primarily aims at—————?
a).
Development of leadership qualities
b).
Development of democratic life style
c).
Development of capability for adjustment
d). All the above
37. Which one of the following is a reference group?
a).
Occupational group
b).
Group taken to evaluate one's own aspect of life
c).
A relative longer group
d). A group which allows for social mobility
38. Programme planning in group work practice includes———?
a).
Group members practice
b).
Group members interest
c).
The programme content
d). All the above
39. Which of the following is NOT a principle of group work?
a).
Progressive and Programme experience
b).
Specific objectives
c).
Group experiment planning
d). Continuous evaluation
40. Which is a social group with some degree of 'we feeling' and living in a given area…?
a).
Community
b).
Society
c). Association
d). Crowd
41. Group which serves as point of comparison is known as—?
a).
In-group
b).
Out-group
c).
Reference group
d). Primary group
42. Self-disclosure is an effective method of—————?
a).
Group study
b).
Group dynamics
c).
Group relations
d). Group treatment
43. 'Wilson & Ryland' is the author of the book —?
a).
Social group work
b).
Social work with groups
c).
Group work practice
d). Social group work practice
44. Founder of YMCA in the year 1844 is ———?
a).
George Williams
b).
Jane Addams
c).
Trecker H.B.
d). None of the above
45. YWCA which was formed in the year 1877 by———?
a).
Mrs. Kinnird & Miss. Roberts
b).
Ms. Annibesent
c).
G.H. Cooley
d). Coyle
46. Name of the place where the first YWCA was formed in USA in 1866——?
a).
New Jersey
b).
Washington
c).
Boston
d). New South Wales
47. Which one of the following is NOT the purpose of social group work?
a).
Social adjustment of individual
b).
Social consciousness of the group
c).
Personality development
d). Inter-group rivalry
48. "Social group work is a method of social work which helps individuals to enhance their social
functioning through purposeful group experiences——————" this definition is given
by?
a).
Grace Coyle
b).
G. Konopka
c). Hamilton
d). Skidmore
49. Which of the following is NOT a characteristic of secondary group?
a).
Large size
b).
Personal orientation
c).
Secondary relations
d). Formal communication
50. In a democratic group process the group morale and discipline will be ———?
a).
Leader centered
b).
Agency centered
c).
Change centered
d). We centered
51. What has led to the development of social group work as a method of social work?
a).
Community Chest
b).
Reform movement
c).
Clubs and recreation movements
d). Paid volunteers
52. The book "Social Group Work – A Helping Process" is authored by?
a).
Konopka G
b).
H.B. Trecker
c).
GH Mead
d). Peter Samuel
53. Who defined group work as a 'goal directed activity'?
a).
Grace Coyle
b).
Pincus & Minhan
c).
Hamilton G
d). Toseland & Rivas
54. Full form of AASWG—————-?
a).
Australian Association of Social Work with Groups
b).
American Association of Social Work with Groups
c).
Association for the Advancement of Social Work with Groups
d). Association of All Social Workers with Groups
55. The Mutual Aid Mode of group work practice has its roots in the practice theory proposed by?
a).
William Schwartz
b).
Paul Glasser
c).
Wilfred Bion
d). Cooley
56. Match the following pairs and choose your answer from the codes given below:
A.
Mutual Aid Model
i.
Rose
B.
Cognitive Behavioural Model
ii.
W. Schwartz
C.
Psychoanalytic Theory
iii.
Kurt Lewin
D.
Field Theory
iv.
Sigmund Freud
v. Talcott Persons
Codes:
a).
A-ii, B-i, C-iv, D- iii
b).
A-v, B-I, C-iii, D-iv
c).
A-iii, B-i, C-iv, D-v
d). A-ii, B-I, C-iii, D-v
57). Concept of 'Role playing' was introduced by——————?
a).
Durkheim
b).
G.H. Mead
c).
W.I. Thomas
d). Sigmund Freud
58. First Settlement House established in USA in 1886 was ——?
a).
Hull House
b).
Toynbee Hall
c).
The Neighbourhood Guild
d). You Club
59. Settlement House established in Chicago by Jane Addams in 1889 was———?
a).
Hull House
b).
Chicago House
c).
White House
d). American Hull House
60. "Social group work is a method means an orderly, systematic, planned way of working with
people in groups". This definition is given by?
a).
Grace Coyle
b).
G. Wilson & Ryland
c).
H.B. Trecker
d). W.A. Friedlander
61. Social group model, remedial goal model, and reciprocal goal models of group work have been
pioneered by————?
a).
G. Konopka
b).
Toseland & Rivas
c).
Papell & Rothman
d). Glasser & Mayada
62. Founder father of "Neighbourhood Guild"——?
a).
Stanton Coit
b).
Papell
c).
Jane Addams
d). None of the above
63. Match the following pairs:
I
II
A.
Primary & Secondary groups i. C.H. Cooley
B.
In-groups & Out-groups
ii.
G. H. Mead
C.
Reference group
iii. Robert Merton
D. Group dynamics
iv.
Kurt Lewin
E.
Sociometry
v. J.L. Moreno
A B C D E
a).
ii i iii iv v
b).
v iv iii ii i
c).
iii i iv ii v
d).
i ii iii iv v
64. Group work is based on ——————— theory of individuals and groups?
a).
Electic theory
b).
Social theory
c). Economic theory
d). Personal factors
65. Which of the following is NOT a basic skill in social group work?
a).
Skill in establishing purposeful relationships
b).
Skill in analyzing the group situation
c).
Skill in group dynamics
d). Skill in evaluation
66. Which of the following is NOT a model of group work?
a).
Remedial
b).
Developmental
c).
Therapeutic
d). Educational
67. Kurt Lewin ——————————
a).
Developed a theory which stimulated a great deal of research
b).
Initiated interest in the impact of leadership styles on group atmosphere
c).
Published large number of studies in social psychology
d). Was a best teacher of social group work
68. 'Cliques' are made of up of———?
a).
Group of close friends
b).
Group of people
c).
Football team
d). Crowd
69. Match the following pairs:
I
II
A.
Group observation & interaction process
i. Robert Freed Bales
B.
Group work theory & Practice
ii. Grace Coyle
C.
Work with children & young people
iii. Gisela Konopka
D. Group dynamics & action learning
iv.
Kurt Lewin
A B C D
a).
i iv iii ii
b).
i ii iii iv
c).
iii i iv ii
d).
i iv iii ii
70. "Group Experience & Democratic Values" is written by——?
a).
Grace Coyle
b).
Kurt Lewin
c).
Cooley
d). G.H. Mead
71. Which of the following is a 'principle of group work?
a).
To create more groups
b).
Planned group formation
c).
To provide material help to groups
d). To encourage groupism
72. Which of the following is NOT the objective of social group work?
a).
Development of sense of belonging
b).
Development of ego power of individual in the groups
c).
Development of the capacity to participate
d). Development of warmth & accepting social climate
73. The process through which the worker guides the group in setting up of formal organization is
known as————?
a).
Principle of flexible functional organization
b).
Principle of guided group interaction
c).
Principle of progressive programme experience
d). None of the above
74. The principle of specific objective is a principle of ——-————?
a).
Social case work
b).
Social group work
c).
Community organization
d). Social welfare administration
75. Acceptance in a group is shown——————?
a).
By listening
to the group members
b).
Probing & questioning the group members
c).
Solving the problems of the group
d). Doing things for the group members
Answers
1. b
2. c
3. d
4. a
5. b
6. d
7. b
8. a
9. c
10. d
11. d
12. a
13. a
14. b
15. d
16. b
17. c
18. c
19. c
20. d
21. c
22. a
23. b
24. a
25. b
26. a
27. a
28. d
29. d
30. c
31. a
32. c
33. c
34. a
35. c
36. d
37. b
38. d
39. c
40. a
41. c
42. d
43. a
44. a
45. a
46. c
47. d
48. b
49. b
50. d
51. a
52. a
53. d
54. c
55. a
56. a
57. b
58. c
59. a
60. c
61. c
62. a
63. d
64. a
65. c
66. c
67. b
68. b
69. b
70. a
71. b
72. b
73. a
74. b
75. a
Which of the following is true, in general, in regard to groups?
(A) A group is characterized by the independence of its members.
(B) A group typically lacks definite roles and structures.
(C) A group influences our emotional reactions.
(D) An informal gathering cannot be considered a group.
Answer
C
MCQ No - 2
Which of the following is true regarding formal groups?
(A) They are natural formations that arise in response to the need for social contact.
(B) They lack clearly defined structures and roles for their members.
(C) They have a negligible impact on employee performance and behavior.
(D) They are marked by stipulated behaviors in pursuit of organizational goals.
Answer
D
MCQ No - 3
An informal group is characterized by the ________.
(A) stipulation of expected behaviors by the organization
(B) predetermined designation of tasks of members
(C) pursuit of particular organizational goals
(D) fulfillment of the need for social contact
Answer
D
MCQ No - 4
Which of the following differentiates between formal and informal
groups?
(A) Formal groups involve clearly defined tasks and roles, while informal groups are neither formally
structured nor organizationally determined.
(B) The impact of formal groups on organizational performance is less than that of informal groups.
(C) Formal groups pursue the goal of social contact, while informal groups have definite organizational
goals to attain.
(D) Formal groups are typically smaller in size when compared to informal groups.
Answer
A
MCQ No - 5
Our tendency to take personal pride or offense for the accomplishments
of a group we are a part of is the territory of the ________ theory.
(A) Social exchange
(B) Expectancy
(C) Social identity
(D) Reinforcement
Answer
C
MCQ No - 6
In the context of the social identity theory, people have ________ to the
failure or success of group members.
(A) angry reactions
(B) lack of empathy or pride
(C) emotional withdrawal
(D) emotional reactions
Answer
D
MCQ No - 7
________ is when we connect with others because of our roles.
(A) Collective identification
(B) Schadenfreude
(C) Relational identification
(D) Informal group identification
Answer
C
MCQ No - 8
Which of the following represents the first action in the group
development process of a temporary group?
(A) Group direction is set
(B) Transition after half of the time taken up
(C) Inertia and slow progress
(D) The second phase of inertia
Answer
A
MCQ No - 9
Which of the following represents the second action in the group
development process of a temporary group?
(A) Group direction set
(B) Transition after half of the time taken up
(C) Inertia and slow progress
(D) The second phase of inertia
Answer
C
MCQ No - 10
Which of the following represents the third action in the group
development process of a temporary group?
(A) Transition after half of the time taken up
(B) Inertia and slow progress
(C) The second phase of inertia
(D) Transition initiates major changes
Answer
A
MCQ No - 11
As a member of a group, you typically desire acceptance by the group and
are susceptible to ________ group norms.
(A) approving
(B) divulging
(C) conforming
(D) divergence
Answer
C
MCQ No - 12
The current popularity of teams can be attributed to the fact that ________.
(A) they outperform individuals
(B) they represent a better way to use employee talents
(C) they reduce the need for coordination and supervision
(D) they aid in the performance of simple tasks that do not require diverse inputs
Answer
A
MCQ No - 13
Which of the following statements best defines a work group?
(A) A work group performs at a level greater than the sum of its inputs from individual members.
(B) A work group interacts primarily to share information, rather than to engage in work that requires a
joint effort.
(C) A work group consists of members who work together and generate positive synergy through a
coordinated effort.
(D) A work group consists of members having complementary skills that are applied in a coordinated
fashion to the task at hand.
Answer
B
MCQ No - 14
Work groups are characterized by ________.
(A) the emphasis on generating positive synergy
(B) the goal of sharing information among members
(C) the mutual and team-based accountability for results
(D) the need to attain collective performance
Answer
B
MCQ No - 15
What is the primary purpose of a work group?
(A) To generate positive synergy
(B) To improve collective performance
(C) To inculcate a climate of trust
(D) To share relevant information
Answer
D
MCQ No - 16
Which of the following statements is true regarding a work team?
(A) Work teams are rarely used in organizations today.
(B) Work teams are generally less flexible than traditional departments.
(C) Work teams generate positive synergy through a coordinated effort.
(D) Work teams are less responsive to changes in the internal and external environment of the
company.
Answer
C
MCQ No - 17
A work team is characterized by ________.
(A) the goal of sharing information
(B) the presence of neutral to negative synergy
(C) the availability of complementary skills among members
(D) the individual accountability for outcomes and results
Answer
C
MCQ No - 18
Problem-solving teams can ________.
(A) implement the recommended changes to resolve a problem
(B) assume responsibility for the outcomes of a solution they implemented
(C) provide recommendations after a discussion amongst department members
(D) resolve the problems of different departments in an organization simultaneously
Answer
C
MCQ No - 19
Which of the following teams is more likely to be made up of employees
from about the same hierarchical level but different work areas?
(A) Problem-solving
(B) Self-managed work
(C) Cross-functional
(D) Traditional
Answer
C
MCQ No - 20
Virtual teams are characterized by ________ in comparison to teams
which interact face-to-face.
(A) low popularity among companies
(B) the use of computers to interact
(C) low sharing of unique information
(D) low need for supervision
Answer
B
MCQ No - 21
Effective teams translate their common purpose into ________ goals.
(A) universal
(B) generic
(C) vast
(D) specific
Answer
D
MCQ No - 22
Which of the following statements is true with regard to communication?
(A) Communication cannot be used to motivate and control employees in an organization.
(B) Communication involves the transfer and understanding of meaning.
(C) Communication involves the mere imparting of meaning to another person or group.
(D) Perfect communication is not dependent on a channel and its richness.
Answer
B
MCQ No - 23
The emotional sharing function of communication involves ________.
(A) managers motivating employees by setting specific goals
(B) management communicating company policies to employees
(C) managers training employees in decision-making strategies
(D) members of the organization showing their satisfaction and frustrations
Answer
D
MCQ No - 24
Before communication can take place, a ________ is required.
(A) filter
(B) channel
(C) receiver
(D) purpose
Answer
D
MCQ No - 25
In a communication process, the ________ initiates a message by
encoding a thought.
(A) receiver
(B) decoder
(C) transmitter
(D) sender
Answer
D
Next
MCQ No - 26
The ________ is the actual physical product of the sender's encoding.
(A) channel
(B) filter
(C) message
(D) noise
Answer
C
MCQ No - 27
With reference to the communication process, the ________ is the
medium through which the message travels.
(A) feedback
(B) noise
(C) encoder
(D) channel
Answer
D
MCQ No - 28
With reference to the communication process, the ________ is the one to
whom the message is directed, who must first translate the symbols into
understandable form.
(A) creator
(B) receiver
(C) encoder
(D) sender
Answer
B
MCQ No - 29
In a communication process, ________ is the check on how successful
we have been in transferring our messages as originally intended.
(A) Filtering
(B) Signal
(C) Feedback
(D) Encoding
Answer
C
MCQ No - 30
Communication that flows from one level of a group or organization to a
lower level is called ________.
(A) intrapersonal communication
(B) downward communication
(C) upward communication
(D) lateral communication
Answer
B
MCQ No - 31
Communication that takes place among members of work groups at the
same level is known as ________ communication.
(A) diagonal
(B) grapevine
(C) upward
(D) lateral
Answer
D
MCQ No - 32
Paresh is working on a project. He feels that the parameters need to be
changed to meet client specifications. First, he must talk to his immediate
supervisor, who will then discuss the issue with her department director
before any changes can be implemented. Paresh is most likely a part of a
________ small-group network.
(A) star
(B) mesh
(C) chain
(D) all-channel
Answer
C
MCQ No - 33
Ideally, a chain network should be used when ________.
(A) high speed of information transfer is desired
(B) accuracy of information is most important
(C) the network is expected to facilitate the emergence of a leader
(D) high member satisfaction is desired
Answer
B
MCQ No - 34
The criteria of member satisfaction is best met by the ________ type of
formal small-group network.
(A) hierarchical
(B) wheel
(C) chain
(D) all-channel
Answer
D
MCQ No - 35
Which of the following forms of communication is characterized by the
use of only body movements, intonations, facial expressions, and
physical distance to communicate?
(A) Written communication
(B) Downward communication
(C) Nonverbal communication
(D) Lateral communication
Answer
C
MCQ No - 36
Which of the following is not a recommendation for writing e-mails?
(A) Make the subject line short and topic-related
(B) Offer a greeting and salutation
(C) Do not use bullet points
(D) Always check your spelling
Answer
C
MCQ No - 37
A(n) ________ is a web site about a single person or company.
(A) E-mail account
(B) social networking site
(C) blog
(D) instant messaging portal
Answer
C
MCQ No - 38
When using e-mail in a business setting, you should ________.
(A) use an informal writing style
(B) use text language
(C) avoid bullet points
(D) give a greeting
Answer
D
MCQ No - 39
Which of the following communication channels provides the highest
information richness?
(A) E-mail
(B) Face-to-face conversations
(C) Online group discussions
(D) Voice mail
Answer
B
MCQ No - 40
Which of the following communication channels provides the lowest
information richness?
(A) Online group discussions
(B) Face-to-face conversations
(C) Telephone conversations
(D) Reports and bulletins
Answer
D
MCQ No - 1
Mahek is a manager for a manufacturing company in which managers are
expected to fully document all decisions and in which it is important to
provide detailed data to support any recommendations. Also, out-of-thebox thinking is dissuaded. Which characteristic of organizational culture
describes this aspect of Mahek's job?
(A) Low team orientation
(B) High aggressiveness
(C) Low adaptability
(D) Low outcome orientation
Answer
C
MCQ No - 2
Darshit's boss is apathetic as to whether Darshit works at home, at the
office, or from his beach house. All he cares about is that the project is
completed on time, on budget, and with exemplary quality. Which
characteristic of organizational culture describes this aspect of Darshit's
job?
(A) Low risk taking
(B) High outcome orientation
(C) High attention to detail
(D) Low aggressiveness
Answer
B
MCQ No - 3
Detail orientation is one of the six primary characteristics that capture the
essence of an organization's culture. It indicates the degree to which
________.
(A) employees are encouraged to be innovative and take risks
(B) management focuses on results or outcomes rather than on the techniques and processes used to
achieve them
(C) management decisions take into consideration the effect of outcomes on people within the
organization
(D) employees are expected to exhibit precision, analysis, and attention to detail
Answer
D
MCQ No - 4
The key characteristic of organizational culture that addresses the degree
to which people exhibit integrity and high ethical standards in their work
is termed ________.
(A) integrity
(B) team orientation
(C) averseness
(D) risk taking
Answer
A
MCQ No - 5
Which of the following statements best describes the difference between
organizational culture and job satisfaction?
(A) Job satisfaction depends upon the level of "power distance" in the country, but organizational culture
does not.
(B) Organizational culture is static, whereas job satisfaction is dynamic.
(C) Job satisfaction is immeasurable, whereas organizational culture is measurable.
(D) Organizational culture is descriptive, whereas job satisfaction is evaluative.
Answer
D
MCQ No - 6
An aircraft manufacturer with a strong presence in the United States is
looking to expand its market overseas. The firm currently sells its aircraft
to several airlines in the United Kingdom but now wants to establish
manufacturing units there as well in order to acquire a bigger share in the
European market. Hence, it plans to merge with QueenAir, a British
aircraft manufacturer. Which of the following, if true, would weaken the
company's decision to merge with QueenAir?
(A) Merging with QueenAir would increase its profits considerably.
(B) There is increasing economic uncertainty in its U.S. market.
(C) The preferences of airline customers in Europe and the U.S. are similar.
(D) There is a striking difference in the organizational cultures of the two firms.
Answer
D
MCQ No - 7
Which of the following statements is true regarding an organization's
culture?
(A) Organizational culture is evaluative rather than descriptive.
(B) Large organizations rarely have subcultures.
(C) A dominant culture expresses the core values shared by a majority of the organization's members.
(D) A strong culture reduces employee satisfaction and increases employee turnover.
Answer
C
MCQ No - 8
________ are indicators of a strong organizational culture.
(A) High levels of dissension
(B) High rates of employee turnover
(C) Completely horizontal organizational charts
(D) Widely shared values
Answer
D
MCQ No - 9
In the ________ employees value growth, variety, attention to detail,
stimulation, and autonomy.
(A) market
(B) adhocracy
(C) clan
(D) bureaucracy
Answer
B
MCQ No - 10
Which of the following is most likely to result from a strong organizational
culture?
(A) High organizational commitment
(B) Low employee satisfaction
(C) Low loyalty
(D) High absenteeism
Answer
A
MCQ No - 11
A strong culture should increase employee loyalty because it results in
________.
(A) a highly centralized organization
(B) narrow spans of control
(C) cohesiveness and organizational commitment
(D) a highly formalized organization
Answer
C
MCQ No - 12
A strong culture can act as a substitute for which of the following?
(A) Institutionalization
(B) Formalization
(C) Socialization
(D) Centralization
Answer
B
MCQ No - 13
A culture that expresses the core values that are shared by a majority of
the organization's members is known as a(n) ________ culture.
(A) dominant
(B) primary
(C) fundamental
(D) unique
Answer
A
MCQ No - 14
When formal authority and control systems are reduced, the ________
provided by a strong culture ensure(s) that everyone is pointed in the
same direction.
(A) rules and regulations
(B) shared meaning
(C) rituals
(D) socialization
Answer
B
MCQ No - 15
A(n) ________ climate requires managers and employees to use an
external, standardized moral compass such as a professional code of
conduct for norms.
(A) independence
(B) rules
(C) law and code
(D) caring
Answer
C
MCQ No - 16
Which of the following statements is true regarding the establishment of
the organizational culture and its effects on the organization?
(A) Today's trend toward decentralized organizations makes it is easier to establish a strong culture.
(B) In a virtual organization, a strong culture can be established quickly and easily.
(C) Employees organized in teams always show greater allegiance to the values of the organization as
a whole than to their team and its values.
(D) Culture acts as a control mechanism and guides the behavior of employees.
Answer
D
MCQ No - 17
________ refers to the shared perceptions organizational members have
about their organization and work environment.
(A) Organizational climate
(B) Institutionalization
(C) Microcosm
(D) Groupthink
Answer
A
MCQ No - 18
________ organizations often don't go out of business even if the original
goals are no longer relevant.
(A) Virtual
(B) Matrix
(C) Independent
(D) Institutionalized
Answer
D
MCQ No - 19
Culture is most likely to be a liability when ________.
(A) the employees of the organization are highly skilled
(B) the organization's environment is dynamic
(C) the organization's management is highly efficient
(D) the organization is highly centralized
Answer
B
MCQ No - 20
Which of the following is not one of the five most prevalent climate
categories making up the ethical dimensions of organization culture?
(A) Instrumental
(B) Caring
(C) Dependence
(D) Law and code
Answer
C
MCQ No - 21
In which of the following climates do managers operate under the
expectation that their decisions will positively affect the greatest number
of stakeholders?
(A) Caring
(B) Instrumental
(C) Law and code
(D) Rules
Answer
A
MCQ No - 22
The ultimate source of an organization's culture is ________.
(A) it’s top management
(B) it’s environment
(C) the country in which the organization operates
(D) it’s founders
Answer
D
MCQ No - 23
The selection process helps sustain the organization's culture by
________.
(A) establishing and enforcing norms
(B) hiring candidates who fit well within the organization
(C) socializing the new employees
(D) developing performance evaluation criteria
Answer
B
MCQ No - 24
The top management has a major impact on the organization's culture by
________.
(A) establishing norms that filter down through the organization
(B) ensuring a proper match of personal and organizational values
(C) socializing new applicants in the pre-hiring phase
(D) providing a framework for metamorphosis of new hires
Answer
A
MCQ No - 25
________ is a process that helps new employees adapt to the prevailing
organizational culture.
(A) Satisficing
(B) Reciprocal interdependence
(C) Socialization
(D) Formalization
Answer
C
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MCQ No - 26
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

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


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(A) Metamorphosis
(B) Pre-encounter
(C) Evaluation
(D) post-arrival
The process of socialization consists of three stages. Which of the
following is one of these three stages?
Answer
A
MCQ No - 27
Identify the correct order of stages in the socialization process.
(A) encounter, metamorphosis, post-encounter
(B) prearrival, arrival, evaluation
(C) prearrival, arrival, post-arrival
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
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(D) prearrival, encounter, metamorphosis








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(A) prearrival
(B) encounter
(C) metamorphosis
(D) post-arrival





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(A) post-arrival
(B) metamorphosis
(C) post-encounter
(D) analysis

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(A) divestiture
(B) random
(C) informal
(D) serial
Answer
D
MCQ No - 28
During the ________ stage, a new employee compares his or her
expectations with the realities in the organization.
Answer
B
MCQ No - 29
During the socialization process, to work out any problems
discovered during the encounter stage, the new member changes
or goes through the ________ stage.
Answer
B
MCQ No - 30
Your supervisor provides you a mentor to help you with your work
and guide you. This shows that your supervisor is using a(n)
________ socialization technique.
Answer
D
An example of a change in the nature of the workforce is an increase in
________.
(A) College attendance
(B) mergers and consolidations
(C) capital investment
(D) the multicultural environment
Answer
D
MCQ No - 32
Organizations are increasingly adjusting their processes and positioning
their products as environment friendly and sustainable in order to
increase their appeal to consumers. This is a response to changes in
________.
(A) demographic trends
(B) social trends
(C) cultural trends
(D) legal requirements
Answer
B
MCQ No - 33
A paper sales company designs and offers a new method of purchasing
and shipping commercial quantities of paper through its Web site. The
company used to do its business through its sales representative. This is
an example of a(n) ________ change.
(A) accidental
(B) secondary
(C) planned
(D) cognitive
Answer
C
MCQ No - 34
Which of the following is an example of an individual source of resistance
to change?
(A) The limited focus of change
(B) Product orientation
(C) Fear of the unknown
(D) Structural inertia
Answer
C
MCQ No - 35
Which individual is least likely to accept and adapt easily to change?
(A) An employee who is emotionally stable.
(B) An employee who has high core self-evaluations.
(C) An employee who is willing to take risks.
(D) An employee who prefers predictability.
Answer
D
MCQ No - 36
Who is likely to act as an impediment to change in an organization?
(A) A new employee.
(B) A participation manager who is slightly removed from the power structure.
(C) A senior manager who has been with the organization for a long time.
(D) A junior manager.
Answer
C
MCQ No - 37
Which of the following tactics for overcoming resistance to change is
most likely to be beneficial when employees' fear and anxiety are high?
(A) Manipulation
(B) Building support and commitment
(C) Participation
(D) Implementing changes fairly
Answer
B
MCQ No - 38
Using covert influence to overcome resistance to change is called
________.
(A) negotiation
(B) conciliation
(C) education
(D) manipulation
Answer
D
MCQ No - 39
You have brought in the local extension agent to explain demographics
and the changing nature of the area in which you live. The method for
overcoming resistance that you have chosen is ________.
(A) communication
(B) participation
(C) negotiation
(D) manipulation and cooptation
Answer
A
MCQ No - 40
You have decided to involve the sales personnel in planning for the
change and in stocking appropriate new items to sell to gardeners. The
method for overcoming resistance that you have chosen is ________.
(A) education and communication
(B) participation
(C) negotiation
(D) manipulation
Answer
B
MCQ No - 41
You have threatened to eliminate positions and even to close down the
company if your sales personnel don't change their attitudes. The method
for overcoming resistance that you have chosen is ________.
(A) education and communication
(B) participation
(C) negotiation
(D) coercion
Answer
D
MCQ No - 42
Which of the following, if true, would strengthen the argument to use
coercive techniques in this situation?
(A) The company is on a tight deadline to complete a major project for an important client.
(B) The company is in its lean season and work volumes are low.
(C) The company can afford to hire temp workers to handle the backlog and complete the work on time.
(D) The company's workforce is comprised of employees with highly specialized skill sets.
Answer
A
MCQ No - 43
Who developed a three-step model for change that included unfreezing,
movement, and refreezing?
(A) John Kotter
(B) David McClelland
(C) Kurt Lewin
(D) Lawrence Summers
Answer
C
MCQ No - 44
Which of the following is one of the three steps in the Lewin's three-step
change model?
(A) Analysis
(B) Movement
(C) Evaluation
(D) Dreaming
Answer
B
MCQ No - 45
Who built on Lewin's three-step model to create a more detailed eightstep plan for implementing change?
(A) John Kotter
(B) David McClelland
(C) Douglas Surber
(D) Lawrence Summers
Answer
A
1-The Hawthorne studies are of utmost significance as they form an honest and
concerted attempt to understand:
(A) The human factor
(B) Employee attitudes
(C) The workers social situations
(D)All of the above
2-The ________ leadership style is an expression of the leader’s trust in the abilities of
his subordinates.
(A) Participative
(B) Delegative
(C) Authoritarian
(D) All of the above
3-Work attitudes can be reflected in an organization through
(A) Job satisfaction
(B) Organizational commitment
(C) Both ‘A’ and ‘B’
(D) None of the above
4-The two dimensions of leadership which emerged from the Leader Behavior
Description Questionnaire were ‘consideration’ and ‘________’.
(A) Energizing
(B) Initiating structure
(C) Deliberate
(D) Commanding
5-The model(s) of Organizational Behaviour is (are):
(A) Autocratic
(B) Custodial
(C) Supportive
(D) All of the above
6-At the norming stage, the team is involved in defining ………
(A) Goals
(B) Roles
(C) Relations
(D) All of the above
7-Identify the steps involved in achieving improvement in communication within the
organization.
(A) Sending messages, Use of multiple channels, Promoting inter-group communication
(B) Simple messages, Use of multiple channels, promoting inter-group interaction
(C) Simple messages, Use of multiple channels, promoting inter-group communication
(D) Simple messages, Use of multiple methods, promoting inter-group communication
8-The philosophy that guides an organization’s policies towards its employees and
customers is an important part of
(A) Management strategy
(B) Organization behavior
(C) Organizational culture
(D) Organization development
9-Feature(s) of Maslow’s need hierarchy theory is (are):
(A) Theory of human motives
(B) Classifies basic human needs in a hierarchy
(C)Theory of human motivation
(D) All of the above
10-What is play to some people maybe to others.
(A) Responsibility
(B) Duty
(C) Work
(D) None of the above
1-(D). 2-(A), 3-(C), 4-(B), 5-(D), 6-(A), 7-(C), 8-(C), 9-(D), 10-(C)
11-All the unique traits and patterns of adjustment of the individual is known as
(A) Personality
(B) Responsibility
(C) Creativity
(D) Authority
12-Organization’s using ________ model are very successful in the era of globalisation.
(A) Delegative
(B) Authorative
(C) Supportive
(D) Responsive
13-Fundamental concepts of Organizational Behaviour revolve around:
(A) The nature of human beings
(B) The working of human beings
(C) Both ‘A’ and ‘B’
(D) None of the above
14-One of the factors causing decrement in work is ________.
(A) Wages
(B) Fatigue
(C) Working hour
(D) None of the above
15-An atmospheric condition that is critical in a good working environment is-
(A) air circulation
(B) air conditioning
(C) Air purification
(D) All of the above
16-Organizational________ is the systematic process by which an organization brings a
new employee into its culture.
(A) Socialization
(B) Development
(C) Behavior
(D) Structure
17-Attitude is
(A) Tendency to react positively
(B) Tendency to react negatively
(C) Tendency to react in a certain way
(D) All of the above
18-Which of the following situation is expected to last in the long run?
(A) Low productivity
(B) High morale
(C) Both ‘A’ and ‘B’
(D) None of the above
19-So as to cope with stress effectively, it is necessary to have a healthy …….. .
(A) Environment
(B) Body
(C) Relations
(D) All of the above
20-The group________ are more important to the group members than any financial
incentive.
(A) Norms
(B) Values
(C) Both ‘A’ and ‘B’
(D) None of the value
11-(A). 12-(C), 13-(A), 14-(B), 15-(A), 16-(A), 17-(D), 18-(C), 19-(B), 20-(A)
21-Advise the management of ABC Ltd. about the various groups that can be created
in an organisation.
(A) Effective group, Formal group, group
(B) Reactive group, Formal group, Informal group
(C) Effective group, Formal group, Informal group
(D) Creative group, Formal group, Informal group
22-What is the other name for vertical job loading?
(A) Job analysis
(B) Job enrichment
(C) Job evaluation
(D) Job enlargement
23-Organizational culture includes:
(A) Organizational rituals and ceremonies
(B) Norms shared by the teams
(C) Commonly used language
(D) All of the above
24-An aroused attitude consist of
(A) Affective reaction
(B) Cognition
(C) Action tendency
(D) All of the above
25-Handling of crises by managers and employees reveals an organizational …………. .
(A) Culture
(B) Society
(C) Environment
(D) Structure
26-To be efficient every manager must try to
(A) Understand human behaviour
(B) Predict human behaviour
(C) Control human behaviour
(D) All of the above
27-The ________ teams are concerned with rotating tasks and assignments amongst its
members.
(A) Self-managed
(B) Self styled
(C) Self motivated
(D) Self concerned
28-To change organizational culture successfully we need to:
(A) Find the most effective sub-culture and use it as an example
(B) Practice what we preach
(C) Both ‘A’ and ‘B’
(D) None of the above
29-Mismatch between personality and organization may lead to
(A) Confusion and chaos
(B) Loss of interest by members in organization
(C) Low morale and job satisfaction
(D) All of the above
30-Cultural________are words, gestures and pictures or other physical objects that
carry a particular meaning with the culture.
(A) Symbols
(B) Logos
(C) Both ‘A’ and ‘B’
(D) None of the above
ANSWERS:
21-(C). 22-(B), 23-(D), 24-(D), 25-(A), 26-(D), 27-(A), 28-(C), 29-(D), 30-(A)
31-The results of bank wiring room study done under the Hawthorne experiments
were:
(A) Small group of people emerge as a team
(B) The group is indifferent towards financial incentives
(C) The group norms are more important for the members
(D) All of the above
32-The stage which relates to development of decision making abilities,
interpersonal and technical competencies is known as:
(A) Storming
(B) Norming
(C) Forming
(D) Worming
33-The different types of fatigue are
(A) Mental, physical, psychological
(B) Mental, physical, professional
(C) Mental, energy, psychological
(D) Muscle, physical, psychological
34-The ________ skills relate to a person’s knowledge and ability in any organizational
functional area.
(A) Management
(B) Technical
(C) Conceptual
(D) All of the above
35-Organizational objectives can be achieved by
(A) Group work
(B) Division of labour
(C) Hierarchy of authority
(D) All of the above
36-Select the needs which are discussed by the need hierarch theory.
(A) Physiological needs, Family needs, Self realization needs
(B) Physiological needs, Security needs, Self raising needs
(C) Physiological needs, Security needs, Self realization needs
(D) None of the above
37-………….. piles are used in a scale for measuring attitude is known as Thurstone’s
scale
(A) Ten
(B) Eleven
(C) Twelve
(D) Thirteen
38-Resistance to Cultural Change is directly depends on:
(A) Magnitude of change
(B) Strength of the prevailing culture
(C) Both ‘A’ and ‘B’
(D) None of the above
39-The least visible and deepest level of organizational culture is:
(A) Artifacts
(B) Shared assumptions
(C) Espoused values
(D) All of the above
40-Which theory assumes that the manager’s role is to coerce and control
employees?
(A) Theory X
(B) Theory Y
(C) Theory Z
(D) None of the above
ANSWERS:
31-(D). 32-(A), 33-(A), 34-(B), 35-(D), 36-(A), 37-(B), 38-(C), 39-(B), 40-(A)