1. The team leader has just made an impassioned plea to improve the level of cooperation that exists within the group. As the discussion develops you note: A. All team members really seem concerned with helping each other, and working as a team B. The majority of the team members are in favor of improving teamwork C. The team members are split-half are in favor of improving teamwork; half would rather operate independently D. The majority of the team members want to continue to operate independently Ans: A 2. Which of the following statements best describes the level of risk taking, innovation, imagination, and initiative by members of the group: A. Beware, we shoot the messenger B. Nothing ventured, nothing gained-go for it C. Don’t rock the boat, if it’s not broke don’t fix it D. Some team members seem more comfortable with risk-taking and change than others Ans: B 3. Describe the level of communication between team members: A. In this team, people are afraid to speak up and we do not listen to each other B. Everybody speaks up, but not all team members listen C. Everybody accurately states their view and others listen and understand what is being saidwe talk together D. Quite a few of the team members withhold their thoughts and don’t listen to others Ans: C 4. Mary, a senior member of the team, and Jose, a junior member of the team, are on opposite sides of an important issue. Both of their positions have merit. You notice that as Mary and Jose present their arguments, other team members: A. Seem to be harsher in the criticisms of Jose’s arguments B. Are objective, and attentive to both arguments-the team values differences C. Favor Mary slightly over Jose D. Don’t pay much attention to either viewpoint Ans: B 5. The team gathers for the monthly progress and problem report about reaching individual and departmental objectives. Describe the meeting: A. There is an open and realistic sharing of both progress and problems B. Only a few team members seem to be concerned about the impact of their presentation; they attempt to build allies within the team C. Some team members seem to be playing the political game, while others do not D. One clique exists within this team and their presentations sound about the same-politically safe Ans: A 6. Your team is involved in the annual planning, budgeting, and strategy setting meeting. During the critique period: A. The entire team restrains their remarks; we avoid “rocking the boat” B. Most of the team members restrain and filter their critical remarks C. About half of the team is unrestrained and the other half restrained D. Conflicts and differences are openly discussed as an aid to problem-solving Ans: D 7. Your team is faced with making a decision on a very controversial and emotionally charged issue. The leader has asked for each individual to express his/her views. The first thought that comes to your mind is: A. It is safe to express your true feelings without fear of reprisal B. A person would be a fool to be himself in this team-don’t be vulnerable C. How open you are depending on the issue and people around you at the time D. In the majority of cases, it is best not to let your true feelings or self show Ans: A 8. One of your team members has asked for some time on the meeting agenda to seek the help and cooperation of other team members on his/her assignment. During the ensuring team discussion, you feel that: A. Every team member is hiding their real motives and feelings B. The majority of the team members are hiding their needs, expectations, and goals C. Some team members are posturing to advance their hidden agendas D. All team members are open about their real motives and feelings; we communicate honestly Ans: D 9. All the supervisors in your department meet annually to rank the employees for salary treatment and promotional potential. You feel the discussion can best be described as: A. Conducted in a supportive atmosphere where team members can openly express their viewpoints and are listened to B. The atmosphere and discussion is more supportive than not C. About average in the level of supportiveness team members exhibit toward one another D. The willingness to express opinions, venture new or different ideas and listening could be improved Ans: A 10. Your manager has just asked every member of the team to independently study and submit a detailed plan for implementing a total Employee Involvement/Quality program in their area of responsibility. In subsequent conversations with other team members. A. The manager is not to be trusted, there is a hidden agenda behind all of this B. Cooperating fully with the manager’s request is easy because you can count on him/her to keep the best interests, both of the individual and team, in mind C. Team members are suspicious but are reluctantly cooperating with the manager’s request D. You have to deal with this manager on a case by case basis, wait and see is the best policy Ans: B 11. you prefer to work on your own. A. True B. False Ans: A 12. you like to have your work goals set by someone else. A. True B. False Ans: A 13. you think other people work as hard as you do. A. False B. True Ans: B 14. you like to work with people who aren’t like you. A. True B. False Ans: A 15. you like to take control of your fate. A. True B. False Ans: A 16. you think you are always right. A. True B. False Ans: B 17. you find it easy to trust other people. A. False B. True C. Can’t say D. None of these Ans: B 18. What is NOT one of the Four important Manager roles? A. Supervisor B. Facilitator C. Internal Coach D. Participation E. External Coach Ans: C 19. The performance norm defines the level of… A. Work Effort & Attitude B. Attitude & Contribution Performance C. Constructive Criticism D. Contribution Performance & Work Effort E. Performance Level Ans: D 20. What pair are methods of making team decisions? A. Lack of Response & Unanimity B. Lack of Response & Minority Rule C. All Votes are Equal & Recruitment D. Feedback & Unanimity Ans: A 21. Which of the following is not a stage of team development? A. Forming B. Deciding C. Adjourning D. Storming Ans: B 22. Which of the following is NOT a symptom of GroupThink? A. Illusions of vulnerability B. Belief in inherent group morality C. Applying direct pressure to deviants D. Self-censorship by members E. Mind Guarding Ans: A 23. Members of a(n) ______ team have been cross-trained so each person is able to perform the duties of all the other team members. A. functional B. cross-functional C. multifunctional D. self-directed Ans: C 24. The process of making an expectation a reality. A. brainstorming B. problem solving C. criteria D. goal Ans: B 25. Which of the following is an example of a constraint to solving the problem of arriving late to work? A. not having a car B. having dependable public transportation C. having enough time to get to work from class D. all the above Ans: A TEAMWORK Objective Questions Pdf Free Download:: 26. After losing the leading role in the world’s economy, the U.S. industry was forced to focus on quality instead of quantity. A. true B. false Ans: B 27. A problem exists when there is a difference between reality and expectation. A. true B. false Ans: A 28. A major problem with achieving consensus is that it is very time-consuming. A. true B. false Ans: A 29. A hostile situation resulting from opposing views. A. brainstorming B. compromise C. conflict D. consensus Ans: C 30. Some disagreements lead to improvements in the workplace. A. true B. false Ans: A 31. Rotating team roles is a good way to keep all members involved. A. true B. false Ans: A 32. The problem-solving method in which each side gives up something of value to help solve a problem. A. compromise B. consensus C. constraint D. problem solving Ans: A 33. Standards used to determine the best solution. A. criteria B. goal C. consensus D. compromise Ans: A 34. That which a person wants to attain. A. goal B. compromise C. problem solving D. constraint Ans: A 35. When addressing someone involved in a conflict, ______. A. talk to him or her in front of other people B. try to embarrass them C. use “you” messages D. treat the person as you would want to be treated Ans: D 36. A pattern that is typical in the development of a social group. A. consensus B. criteria C. conflict D. norm Ans: D 37. Which is the first step in problem-solving? A. collect and analyze data B. consider possible solutions C. identify and analyze the problem D. observe, evaluate, and adjust Ans: C 38. More companies are now using individual managers instead of teams to increase productivity in the workplace. A. true B. false Ans: B 39. A group technique used to develop many ideas in a relatively short time. A. brainstorming B. compromise C. conflict D. consensus Ans: A 40. A functional team might include representatives from a company’s design, marketing, and financial departments. A. true B. false Ans: B 41. Successful problem solvers immediately look for solutions at the first sign of a problem. A. true B. false Ans: B 42. People who like to control others are the most effective team leaders. A. true B. false Ans: B 43. The problem-solving method in which all members of a group fully accept and support a decision. A. norm B. compromise C. goal D. consensus Ans: D 44. The quality of the ideas is the major concern during brainstorming. A. true B. false Ans: B 45. Why is it important to know when to intervene in a conflict? A. What seems important at the moment may seem unimportant later. B. Sometimes intervening may make a situation worse. C. Avoiding a serious disagreement only postpones the time when action will be required. D. All the above. Ans: D 46. As long as I know what the spa’s goals are, my employees only need to know what’s involved in their own jobs. A. True B. False Ans: B 47. Our spa’s goals and the methods for reaching them should come from the spa director or owner. A. True B. False Ans: B 48. Employees know when they’ve met their goals and when they haven’t. A. True B. False Ans: B 49. Teamwork is the willingness people have to work with others toward common goals. A. True B. False Ans: A 50. Staff must have both qualities: positive motivation and teamwork to work effectively. A. True B. False Ans: A 1. Sociologists describe the term 'group' as …. a) Collection of people b) People involved in organized pattern of interaction c) People interacting at a place d) Participants in a gathering. 2. Which one of the following is a 'secondary group'? a) Nuclear family b) Peer group c) Association d) Joint family 3. The success of group work does NOT depend on? a). Achievement of goals b). Understanding and agreement on major problems c). Handling of behavioural problems d). Ignoring individual problems 4. Leader in a group does NOT depend on? a). Authoritarian Approach b). Distribution of responsibility c). Rapport with individual members d). Understanding group dynamics 5. Who among the following helped group work rooted in social work profession? a). Kurt Lewin b). H.B. Trecker c). Murry G. Ross d). G. Hamilton 6. Responsibility for the choice of programme in group work rest with —————? a). Members of the group b). Group worker c). The Agency d). Members of the group with the help of group worker 7. The basic objective of group work is ———? a). Personality development b). Problem solving c). Readjustment d). Remediation 8. Value of the programme in group work lies in? a). Establishing satisfying affective (love) relationship b). Enhancing knowledge of possible alternative activities. c). Giving expression to creative dynamics drives d). Increasing proficiency in the chosen programme activity. 9. Programme in social group work is base on ———? a). Interest and resources b). Interests and resources of the worker c). Interests and resources of the group d). None of the above. 10. Social group work as a method of social work aims at———————? a). Development of democratic life style b). Development of leadership qualities c). Development of capability of adjustment d). All the above 11. Group morale refers to ——————————? a). Cooperation in a group b). Coordination in a group c). Unity in a group d). Team spirit in a group. 12. Which of the following is NOT a principle of social group work? a). Confidentiality b). Guided group interactions c). Progressive programme development d). Evaluation of the progress made by the group 13. Who was an early pioneer in the settlement house movement in London? a). Jane Addams b). Harriet Belet c). F. Hollis d). Mary E. Richmond 14. The book "Social Group Work – A Helping Process" is authored by? a). H.B. Trecker b). G. Konopka c). G.H. Mead d). Peter Samuel 15. Self disclosure is an effective method of——————? a). Group study b) Group diagnosis c). Group relations d). Group treatment 16. The stages of forming, storming, norming, performing, adjourning is the contribution of ——? a). Napier b). Bruce Tuckmen c). Anne Hopes d). James Albert 17. The relationship in a secondary group is ——? a). Personal b). Intimate c). Formal d). Informal 18. ————— is a graphic representation of the choices or the association of group members using symbols for people and their interactions. a). Histogram b). Sociogram c). Sonogram d). Isogram 19. No compromise on law is characteristic of ——leadership? a). Democratic b). Autocratic c). Bureaucratic d). Laissz Faire 20. Field work in social group work helps to acquire——————? a). Knowledge b). Skill c). Attitude d). All the above 21. The Mutual Aid Model of group work practice has its roots in the practice theory proposed by————————? a). H.B. Trecker b). G. Konopka c). William Schwartz d). Naiper 22. ————— Model of group work focuses on restoration to normalcy after a point of breakdown? a). Remedial model b). Development model c). Preventive model d). None of the above. 23. Cognitive Behavioural group work model was developed by————————? a). James Albert b). Rose c). Napier d). Peter Samuel 24. Sociometry is a technique widely used for study of——————? a). Group structure b). Status of members in the group c). Leadership d). All the above 25. Groups are classified into primary groups by—————? a). H.B. Trecker b). Cooley c). MacIver d). Max Weber 26. Which of the following is NOT a stage of social group work process? a). Conforming b). Norming c). Storming d). Performing 27. Which of the following is NOT a primary group? a). Mob b). Family c). Gang d). Pear group 28. Group work is intended specially ———? a). To promote social action b). To facilitate community organization c). To enhance social functioning d). To solve individual and group problems through group process 29. Role of the group worker can be best understood through the term——? a). Indirect leader b). Enabler c). Resource person d). Programme planner 30. Good recording in group work should focus on .....................? a). Activities organised b). Skills used c). Group process d). Member's characteristics 31. Social group work is a process by which—————? a). Individuals are helped to feel comfort in a group b). Social functioning is enhanced through recreation c). Social functioning is enhanced through purposeful group experience d). Social functioning of group is the focus 32. What is the unique characteristic of social group work? a). The natural of being the primary group b). Worker client relationship c). Creative use of programme media d). None of the above 33. The most important tool at the disposal of group worker is———? a). Professional self b). Verbal interaction c). Programme activities d). Group morale 34. The main feature of the primary group is—————? a). Face to face relationship b). Relations are causal c). It has large membership d). It governs rules and regulations 35. Programme in social group work is based on ——? a). Interests and resources of the agency b). Interests and resources of the worker c). Interests and resources of the members of the group d). None of the above 36. Social group as a method of social work primarily aims at—————? a). Development of leadership qualities b). Development of democratic life style c). Development of capability for adjustment d). All the above 37. Which one of the following is a reference group? a). Occupational group b). Group taken to evaluate one's own aspect of life c). A relative longer group d). A group which allows for social mobility 38. Programme planning in group work practice includes———? a). Group members practice b). Group members interest c). The programme content d). All the above 39. Which of the following is NOT a principle of group work? a). Progressive and Programme experience b). Specific objectives c). Group experiment planning d). Continuous evaluation 40. Which is a social group with some degree of 'we feeling' and living in a given area…? a). Community b). Society c). Association d). Crowd 41. Group which serves as point of comparison is known as—? a). In-group b). Out-group c). Reference group d). Primary group 42. Self-disclosure is an effective method of—————? a). Group study b). Group dynamics c). Group relations d). Group treatment 43. 'Wilson & Ryland' is the author of the book —? a). Social group work b). Social work with groups c). Group work practice d). Social group work practice 44. Founder of YMCA in the year 1844 is ———? a). George Williams b). Jane Addams c). Trecker H.B. d). None of the above 45. YWCA which was formed in the year 1877 by———? a). Mrs. Kinnird & Miss. Roberts b). Ms. Annibesent c). G.H. Cooley d). Coyle 46. Name of the place where the first YWCA was formed in USA in 1866——? a). New Jersey b). Washington c). Boston d). New South Wales 47. Which one of the following is NOT the purpose of social group work? a). Social adjustment of individual b). Social consciousness of the group c). Personality development d). Inter-group rivalry 48. "Social group work is a method of social work which helps individuals to enhance their social functioning through purposeful group experiences——————" this definition is given by? a). Grace Coyle b). G. Konopka c). Hamilton d). Skidmore 49. Which of the following is NOT a characteristic of secondary group? a). Large size b). Personal orientation c). Secondary relations d). Formal communication 50. In a democratic group process the group morale and discipline will be ———? a). Leader centered b). Agency centered c). Change centered d). We centered 51. What has led to the development of social group work as a method of social work? a). Community Chest b). Reform movement c). Clubs and recreation movements d). Paid volunteers 52. The book "Social Group Work – A Helping Process" is authored by? a). Konopka G b). H.B. Trecker c). GH Mead d). Peter Samuel 53. Who defined group work as a 'goal directed activity'? a). Grace Coyle b). Pincus & Minhan c). Hamilton G d). Toseland & Rivas 54. Full form of AASWG—————-? a). Australian Association of Social Work with Groups b). American Association of Social Work with Groups c). Association for the Advancement of Social Work with Groups d). Association of All Social Workers with Groups 55. The Mutual Aid Mode of group work practice has its roots in the practice theory proposed by? a). William Schwartz b). Paul Glasser c). Wilfred Bion d). Cooley 56. Match the following pairs and choose your answer from the codes given below: A. Mutual Aid Model i. Rose B. Cognitive Behavioural Model ii. W. Schwartz C. Psychoanalytic Theory iii. Kurt Lewin D. Field Theory iv. Sigmund Freud v. Talcott Persons Codes: a). A-ii, B-i, C-iv, D- iii b). A-v, B-I, C-iii, D-iv c). A-iii, B-i, C-iv, D-v d). A-ii, B-I, C-iii, D-v 57). Concept of 'Role playing' was introduced by——————? a). Durkheim b). G.H. Mead c). W.I. Thomas d). Sigmund Freud 58. First Settlement House established in USA in 1886 was ——? a). Hull House b). Toynbee Hall c). The Neighbourhood Guild d). You Club 59. Settlement House established in Chicago by Jane Addams in 1889 was———? a). Hull House b). Chicago House c). White House d). American Hull House 60. "Social group work is a method means an orderly, systematic, planned way of working with people in groups". This definition is given by? a). Grace Coyle b). G. Wilson & Ryland c). H.B. Trecker d). W.A. Friedlander 61. Social group model, remedial goal model, and reciprocal goal models of group work have been pioneered by————? a). G. Konopka b). Toseland & Rivas c). Papell & Rothman d). Glasser & Mayada 62. Founder father of "Neighbourhood Guild"——? a). Stanton Coit b). Papell c). Jane Addams d). None of the above 63. Match the following pairs: I II A. Primary & Secondary groups i. C.H. Cooley B. In-groups & Out-groups ii. G. H. Mead C. Reference group iii. Robert Merton D. Group dynamics iv. Kurt Lewin E. Sociometry v. J.L. Moreno A B C D E a). ii i iii iv v b). v iv iii ii i c). iii i iv ii v d). i ii iii iv v 64. Group work is based on ——————— theory of individuals and groups? a). Electic theory b). Social theory c). Economic theory d). Personal factors 65. Which of the following is NOT a basic skill in social group work? a). Skill in establishing purposeful relationships b). Skill in analyzing the group situation c). Skill in group dynamics d). Skill in evaluation 66. Which of the following is NOT a model of group work? a). Remedial b). Developmental c). Therapeutic d). Educational 67. Kurt Lewin —————————— a). Developed a theory which stimulated a great deal of research b). Initiated interest in the impact of leadership styles on group atmosphere c). Published large number of studies in social psychology d). Was a best teacher of social group work 68. 'Cliques' are made of up of———? a). Group of close friends b). Group of people c). Football team d). Crowd 69. Match the following pairs: I II A. Group observation & interaction process i. Robert Freed Bales B. Group work theory & Practice ii. Grace Coyle C. Work with children & young people iii. Gisela Konopka D. Group dynamics & action learning iv. Kurt Lewin A B C D a). i iv iii ii b). i ii iii iv c). iii i iv ii d). i iv iii ii 70. "Group Experience & Democratic Values" is written by——? a). Grace Coyle b). Kurt Lewin c). Cooley d). G.H. Mead 71. Which of the following is a 'principle of group work? a). To create more groups b). Planned group formation c). To provide material help to groups d). To encourage groupism 72. Which of the following is NOT the objective of social group work? a). Development of sense of belonging b). Development of ego power of individual in the groups c). Development of the capacity to participate d). Development of warmth & accepting social climate 73. The process through which the worker guides the group in setting up of formal organization is known as————? a). Principle of flexible functional organization b). Principle of guided group interaction c). Principle of progressive programme experience d). None of the above 74. The principle of specific objective is a principle of ——-————? a). Social case work b). Social group work c). Community organization d). Social welfare administration 75. Acceptance in a group is shown——————? a). By listening to the group members b). Probing & questioning the group members c). Solving the problems of the group d). Doing things for the group members Answers 1. b 2. c 3. d 4. a 5. b 6. d 7. b 8. a 9. c 10. d 11. d 12. a 13. a 14. b 15. d 16. b 17. c 18. c 19. c 20. d 21. c 22. a 23. b 24. a 25. b 26. a 27. a 28. d 29. d 30. c 31. a 32. c 33. c 34. a 35. c 36. d 37. b 38. d 39. c 40. a 41. c 42. d 43. a 44. a 45. a 46. c 47. d 48. b 49. b 50. d 51. a 52. a 53. d 54. c 55. a 56. a 57. b 58. c 59. a 60. c 61. c 62. a 63. d 64. a 65. c 66. c 67. b 68. b 69. b 70. a 71. b 72. b 73. a 74. b 75. a Which of the following is true, in general, in regard to groups? (A) A group is characterized by the independence of its members. (B) A group typically lacks definite roles and structures. (C) A group influences our emotional reactions. (D) An informal gathering cannot be considered a group. Answer C MCQ No - 2 Which of the following is true regarding formal groups? (A) They are natural formations that arise in response to the need for social contact. (B) They lack clearly defined structures and roles for their members. (C) They have a negligible impact on employee performance and behavior. (D) They are marked by stipulated behaviors in pursuit of organizational goals. Answer D MCQ No - 3 An informal group is characterized by the ________. (A) stipulation of expected behaviors by the organization (B) predetermined designation of tasks of members (C) pursuit of particular organizational goals (D) fulfillment of the need for social contact Answer D MCQ No - 4 Which of the following differentiates between formal and informal groups? (A) Formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined. (B) The impact of formal groups on organizational performance is less than that of informal groups. (C) Formal groups pursue the goal of social contact, while informal groups have definite organizational goals to attain. (D) Formal groups are typically smaller in size when compared to informal groups. Answer A MCQ No - 5 Our tendency to take personal pride or offense for the accomplishments of a group we are a part of is the territory of the ________ theory. (A) Social exchange (B) Expectancy (C) Social identity (D) Reinforcement Answer C MCQ No - 6 In the context of the social identity theory, people have ________ to the failure or success of group members. (A) angry reactions (B) lack of empathy or pride (C) emotional withdrawal (D) emotional reactions Answer D MCQ No - 7 ________ is when we connect with others because of our roles. (A) Collective identification (B) Schadenfreude (C) Relational identification (D) Informal group identification Answer C MCQ No - 8 Which of the following represents the first action in the group development process of a temporary group? (A) Group direction is set (B) Transition after half of the time taken up (C) Inertia and slow progress (D) The second phase of inertia Answer A MCQ No - 9 Which of the following represents the second action in the group development process of a temporary group? (A) Group direction set (B) Transition after half of the time taken up (C) Inertia and slow progress (D) The second phase of inertia Answer C MCQ No - 10 Which of the following represents the third action in the group development process of a temporary group? (A) Transition after half of the time taken up (B) Inertia and slow progress (C) The second phase of inertia (D) Transition initiates major changes Answer A MCQ No - 11 As a member of a group, you typically desire acceptance by the group and are susceptible to ________ group norms. (A) approving (B) divulging (C) conforming (D) divergence Answer C MCQ No - 12 The current popularity of teams can be attributed to the fact that ________. (A) they outperform individuals (B) they represent a better way to use employee talents (C) they reduce the need for coordination and supervision (D) they aid in the performance of simple tasks that do not require diverse inputs Answer A MCQ No - 13 Which of the following statements best defines a work group? (A) A work group performs at a level greater than the sum of its inputs from individual members. (B) A work group interacts primarily to share information, rather than to engage in work that requires a joint effort. (C) A work group consists of members who work together and generate positive synergy through a coordinated effort. (D) A work group consists of members having complementary skills that are applied in a coordinated fashion to the task at hand. Answer B MCQ No - 14 Work groups are characterized by ________. (A) the emphasis on generating positive synergy (B) the goal of sharing information among members (C) the mutual and team-based accountability for results (D) the need to attain collective performance Answer B MCQ No - 15 What is the primary purpose of a work group? (A) To generate positive synergy (B) To improve collective performance (C) To inculcate a climate of trust (D) To share relevant information Answer D MCQ No - 16 Which of the following statements is true regarding a work team? (A) Work teams are rarely used in organizations today. (B) Work teams are generally less flexible than traditional departments. (C) Work teams generate positive synergy through a coordinated effort. (D) Work teams are less responsive to changes in the internal and external environment of the company. Answer C MCQ No - 17 A work team is characterized by ________. (A) the goal of sharing information (B) the presence of neutral to negative synergy (C) the availability of complementary skills among members (D) the individual accountability for outcomes and results Answer C MCQ No - 18 Problem-solving teams can ________. (A) implement the recommended changes to resolve a problem (B) assume responsibility for the outcomes of a solution they implemented (C) provide recommendations after a discussion amongst department members (D) resolve the problems of different departments in an organization simultaneously Answer C MCQ No - 19 Which of the following teams is more likely to be made up of employees from about the same hierarchical level but different work areas? (A) Problem-solving (B) Self-managed work (C) Cross-functional (D) Traditional Answer C MCQ No - 20 Virtual teams are characterized by ________ in comparison to teams which interact face-to-face. (A) low popularity among companies (B) the use of computers to interact (C) low sharing of unique information (D) low need for supervision Answer B MCQ No - 21 Effective teams translate their common purpose into ________ goals. (A) universal (B) generic (C) vast (D) specific Answer D MCQ No - 22 Which of the following statements is true with regard to communication? (A) Communication cannot be used to motivate and control employees in an organization. (B) Communication involves the transfer and understanding of meaning. (C) Communication involves the mere imparting of meaning to another person or group. (D) Perfect communication is not dependent on a channel and its richness. Answer B MCQ No - 23 The emotional sharing function of communication involves ________. (A) managers motivating employees by setting specific goals (B) management communicating company policies to employees (C) managers training employees in decision-making strategies (D) members of the organization showing their satisfaction and frustrations Answer D MCQ No - 24 Before communication can take place, a ________ is required. (A) filter (B) channel (C) receiver (D) purpose Answer D MCQ No - 25 In a communication process, the ________ initiates a message by encoding a thought. (A) receiver (B) decoder (C) transmitter (D) sender Answer D Next MCQ No - 26 The ________ is the actual physical product of the sender's encoding. (A) channel (B) filter (C) message (D) noise Answer C MCQ No - 27 With reference to the communication process, the ________ is the medium through which the message travels. (A) feedback (B) noise (C) encoder (D) channel Answer D MCQ No - 28 With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form. (A) creator (B) receiver (C) encoder (D) sender Answer B MCQ No - 29 In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended. (A) Filtering (B) Signal (C) Feedback (D) Encoding Answer C MCQ No - 30 Communication that flows from one level of a group or organization to a lower level is called ________. (A) intrapersonal communication (B) downward communication (C) upward communication (D) lateral communication Answer B MCQ No - 31 Communication that takes place among members of work groups at the same level is known as ________ communication. (A) diagonal (B) grapevine (C) upward (D) lateral Answer D MCQ No - 32 Paresh is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any changes can be implemented. Paresh is most likely a part of a ________ small-group network. (A) star (B) mesh (C) chain (D) all-channel Answer C MCQ No - 33 Ideally, a chain network should be used when ________. (A) high speed of information transfer is desired (B) accuracy of information is most important (C) the network is expected to facilitate the emergence of a leader (D) high member satisfaction is desired Answer B MCQ No - 34 The criteria of member satisfaction is best met by the ________ type of formal small-group network. (A) hierarchical (B) wheel (C) chain (D) all-channel Answer D MCQ No - 35 Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate? (A) Written communication (B) Downward communication (C) Nonverbal communication (D) Lateral communication Answer C MCQ No - 36 Which of the following is not a recommendation for writing e-mails? (A) Make the subject line short and topic-related (B) Offer a greeting and salutation (C) Do not use bullet points (D) Always check your spelling Answer C MCQ No - 37 A(n) ________ is a web site about a single person or company. (A) E-mail account (B) social networking site (C) blog (D) instant messaging portal Answer C MCQ No - 38 When using e-mail in a business setting, you should ________. (A) use an informal writing style (B) use text language (C) avoid bullet points (D) give a greeting Answer D MCQ No - 39 Which of the following communication channels provides the highest information richness? (A) E-mail (B) Face-to-face conversations (C) Online group discussions (D) Voice mail Answer B MCQ No - 40 Which of the following communication channels provides the lowest information richness? (A) Online group discussions (B) Face-to-face conversations (C) Telephone conversations (D) Reports and bulletins Answer D MCQ No - 1 Mahek is a manager for a manufacturing company in which managers are expected to fully document all decisions and in which it is important to provide detailed data to support any recommendations. Also, out-of-thebox thinking is dissuaded. Which characteristic of organizational culture describes this aspect of Mahek's job? (A) Low team orientation (B) High aggressiveness (C) Low adaptability (D) Low outcome orientation Answer C MCQ No - 2 Darshit's boss is apathetic as to whether Darshit works at home, at the office, or from his beach house. All he cares about is that the project is completed on time, on budget, and with exemplary quality. Which characteristic of organizational culture describes this aspect of Darshit's job? (A) Low risk taking (B) High outcome orientation (C) High attention to detail (D) Low aggressiveness Answer B MCQ No - 3 Detail orientation is one of the six primary characteristics that capture the essence of an organization's culture. It indicates the degree to which ________. (A) employees are encouraged to be innovative and take risks (B) management focuses on results or outcomes rather than on the techniques and processes used to achieve them (C) management decisions take into consideration the effect of outcomes on people within the organization (D) employees are expected to exhibit precision, analysis, and attention to detail Answer D MCQ No - 4 The key characteristic of organizational culture that addresses the degree to which people exhibit integrity and high ethical standards in their work is termed ________. (A) integrity (B) team orientation (C) averseness (D) risk taking Answer A MCQ No - 5 Which of the following statements best describes the difference between organizational culture and job satisfaction? (A) Job satisfaction depends upon the level of "power distance" in the country, but organizational culture does not. (B) Organizational culture is static, whereas job satisfaction is dynamic. (C) Job satisfaction is immeasurable, whereas organizational culture is measurable. (D) Organizational culture is descriptive, whereas job satisfaction is evaluative. Answer D MCQ No - 6 An aircraft manufacturer with a strong presence in the United States is looking to expand its market overseas. The firm currently sells its aircraft to several airlines in the United Kingdom but now wants to establish manufacturing units there as well in order to acquire a bigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraft manufacturer. Which of the following, if true, would weaken the company's decision to merge with QueenAir? (A) Merging with QueenAir would increase its profits considerably. (B) There is increasing economic uncertainty in its U.S. market. (C) The preferences of airline customers in Europe and the U.S. are similar. (D) There is a striking difference in the organizational cultures of the two firms. Answer D MCQ No - 7 Which of the following statements is true regarding an organization's culture? (A) Organizational culture is evaluative rather than descriptive. (B) Large organizations rarely have subcultures. (C) A dominant culture expresses the core values shared by a majority of the organization's members. (D) A strong culture reduces employee satisfaction and increases employee turnover. Answer C MCQ No - 8 ________ are indicators of a strong organizational culture. (A) High levels of dissension (B) High rates of employee turnover (C) Completely horizontal organizational charts (D) Widely shared values Answer D MCQ No - 9 In the ________ employees value growth, variety, attention to detail, stimulation, and autonomy. (A) market (B) adhocracy (C) clan (D) bureaucracy Answer B MCQ No - 10 Which of the following is most likely to result from a strong organizational culture? (A) High organizational commitment (B) Low employee satisfaction (C) Low loyalty (D) High absenteeism Answer A MCQ No - 11 A strong culture should increase employee loyalty because it results in ________. (A) a highly centralized organization (B) narrow spans of control (C) cohesiveness and organizational commitment (D) a highly formalized organization Answer C MCQ No - 12 A strong culture can act as a substitute for which of the following? (A) Institutionalization (B) Formalization (C) Socialization (D) Centralization Answer B MCQ No - 13 A culture that expresses the core values that are shared by a majority of the organization's members is known as a(n) ________ culture. (A) dominant (B) primary (C) fundamental (D) unique Answer A MCQ No - 14 When formal authority and control systems are reduced, the ________ provided by a strong culture ensure(s) that everyone is pointed in the same direction. (A) rules and regulations (B) shared meaning (C) rituals (D) socialization Answer B MCQ No - 15 A(n) ________ climate requires managers and employees to use an external, standardized moral compass such as a professional code of conduct for norms. (A) independence (B) rules (C) law and code (D) caring Answer C MCQ No - 16 Which of the following statements is true regarding the establishment of the organizational culture and its effects on the organization? (A) Today's trend toward decentralized organizations makes it is easier to establish a strong culture. (B) In a virtual organization, a strong culture can be established quickly and easily. (C) Employees organized in teams always show greater allegiance to the values of the organization as a whole than to their team and its values. (D) Culture acts as a control mechanism and guides the behavior of employees. Answer D MCQ No - 17 ________ refers to the shared perceptions organizational members have about their organization and work environment. (A) Organizational climate (B) Institutionalization (C) Microcosm (D) Groupthink Answer A MCQ No - 18 ________ organizations often don't go out of business even if the original goals are no longer relevant. (A) Virtual (B) Matrix (C) Independent (D) Institutionalized Answer D MCQ No - 19 Culture is most likely to be a liability when ________. (A) the employees of the organization are highly skilled (B) the organization's environment is dynamic (C) the organization's management is highly efficient (D) the organization is highly centralized Answer B MCQ No - 20 Which of the following is not one of the five most prevalent climate categories making up the ethical dimensions of organization culture? (A) Instrumental (B) Caring (C) Dependence (D) Law and code Answer C MCQ No - 21 In which of the following climates do managers operate under the expectation that their decisions will positively affect the greatest number of stakeholders? (A) Caring (B) Instrumental (C) Law and code (D) Rules Answer A MCQ No - 22 The ultimate source of an organization's culture is ________. (A) it’s top management (B) it’s environment (C) the country in which the organization operates (D) it’s founders Answer D MCQ No - 23 The selection process helps sustain the organization's culture by ________. (A) establishing and enforcing norms (B) hiring candidates who fit well within the organization (C) socializing the new employees (D) developing performance evaluation criteria Answer B MCQ No - 24 The top management has a major impact on the organization's culture by ________. (A) establishing norms that filter down through the organization (B) ensuring a proper match of personal and organizational values (C) socializing new applicants in the pre-hiring phase (D) providing a framework for metamorphosis of new hires Answer A MCQ No - 25 ________ is a process that helps new employees adapt to the prevailing organizational culture. (A) Satisficing (B) Reciprocal interdependence (C) Socialization (D) Formalization Answer C MCQ No - 26 (A) Metamorphosis (B) Pre-encounter (C) Evaluation (D) post-arrival The process of socialization consists of three stages. Which of the following is one of these three stages? Answer A MCQ No - 27 Identify the correct order of stages in the socialization process. (A) encounter, metamorphosis, post-encounter (B) prearrival, arrival, evaluation (C) prearrival, arrival, post-arrival (D) prearrival, encounter, metamorphosis (A) prearrival (B) encounter (C) metamorphosis (D) post-arrival (A) post-arrival (B) metamorphosis (C) post-encounter (D) analysis (A) divestiture (B) random (C) informal (D) serial Answer D MCQ No - 28 During the ________ stage, a new employee compares his or her expectations with the realities in the organization. Answer B MCQ No - 29 During the socialization process, to work out any problems discovered during the encounter stage, the new member changes or goes through the ________ stage. Answer B MCQ No - 30 Your supervisor provides you a mentor to help you with your work and guide you. This shows that your supervisor is using a(n) ________ socialization technique. Answer D An example of a change in the nature of the workforce is an increase in ________. (A) College attendance (B) mergers and consolidations (C) capital investment (D) the multicultural environment Answer D MCQ No - 32 Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________. (A) demographic trends (B) social trends (C) cultural trends (D) legal requirements Answer B MCQ No - 33 A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n) ________ change. (A) accidental (B) secondary (C) planned (D) cognitive Answer C MCQ No - 34 Which of the following is an example of an individual source of resistance to change? (A) The limited focus of change (B) Product orientation (C) Fear of the unknown (D) Structural inertia Answer C MCQ No - 35 Which individual is least likely to accept and adapt easily to change? (A) An employee who is emotionally stable. (B) An employee who has high core self-evaluations. (C) An employee who is willing to take risks. (D) An employee who prefers predictability. Answer D MCQ No - 36 Who is likely to act as an impediment to change in an organization? (A) A new employee. (B) A participation manager who is slightly removed from the power structure. (C) A senior manager who has been with the organization for a long time. (D) A junior manager. Answer C MCQ No - 37 Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high? (A) Manipulation (B) Building support and commitment (C) Participation (D) Implementing changes fairly Answer B MCQ No - 38 Using covert influence to overcome resistance to change is called ________. (A) negotiation (B) conciliation (C) education (D) manipulation Answer D MCQ No - 39 You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________. (A) communication (B) participation (C) negotiation (D) manipulation and cooptation Answer A MCQ No - 40 You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________. (A) education and communication (B) participation (C) negotiation (D) manipulation Answer B MCQ No - 41 You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________. (A) education and communication (B) participation (C) negotiation (D) coercion Answer D MCQ No - 42 Which of the following, if true, would strengthen the argument to use coercive techniques in this situation? (A) The company is on a tight deadline to complete a major project for an important client. (B) The company is in its lean season and work volumes are low. (C) The company can afford to hire temp workers to handle the backlog and complete the work on time. (D) The company's workforce is comprised of employees with highly specialized skill sets. Answer A MCQ No - 43 Who developed a three-step model for change that included unfreezing, movement, and refreezing? (A) John Kotter (B) David McClelland (C) Kurt Lewin (D) Lawrence Summers Answer C MCQ No - 44 Which of the following is one of the three steps in the Lewin's three-step change model? (A) Analysis (B) Movement (C) Evaluation (D) Dreaming Answer B MCQ No - 45 Who built on Lewin's three-step model to create a more detailed eightstep plan for implementing change? (A) John Kotter (B) David McClelland (C) Douglas Surber (D) Lawrence Summers Answer A 1-The Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understand: (A) The human factor (B) Employee attitudes (C) The workers social situations (D)All of the above 2-The ________ leadership style is an expression of the leader’s trust in the abilities of his subordinates. (A) Participative (B) Delegative (C) Authoritarian (D) All of the above 3-Work attitudes can be reflected in an organization through (A) Job satisfaction (B) Organizational commitment (C) Both ‘A’ and ‘B’ (D) None of the above 4-The two dimensions of leadership which emerged from the Leader Behavior Description Questionnaire were ‘consideration’ and ‘________’. (A) Energizing (B) Initiating structure (C) Deliberate (D) Commanding 5-The model(s) of Organizational Behaviour is (are): (A) Autocratic (B) Custodial (C) Supportive (D) All of the above 6-At the norming stage, the team is involved in defining ……… (A) Goals (B) Roles (C) Relations (D) All of the above 7-Identify the steps involved in achieving improvement in communication within the organization. (A) Sending messages, Use of multiple channels, Promoting inter-group communication (B) Simple messages, Use of multiple channels, promoting inter-group interaction (C) Simple messages, Use of multiple channels, promoting inter-group communication (D) Simple messages, Use of multiple methods, promoting inter-group communication 8-The philosophy that guides an organization’s policies towards its employees and customers is an important part of (A) Management strategy (B) Organization behavior (C) Organizational culture (D) Organization development 9-Feature(s) of Maslow’s need hierarchy theory is (are): (A) Theory of human motives (B) Classifies basic human needs in a hierarchy (C)Theory of human motivation (D) All of the above 10-What is play to some people maybe to others. (A) Responsibility (B) Duty (C) Work (D) None of the above 1-(D). 2-(A), 3-(C), 4-(B), 5-(D), 6-(A), 7-(C), 8-(C), 9-(D), 10-(C) 11-All the unique traits and patterns of adjustment of the individual is known as (A) Personality (B) Responsibility (C) Creativity (D) Authority 12-Organization’s using ________ model are very successful in the era of globalisation. (A) Delegative (B) Authorative (C) Supportive (D) Responsive 13-Fundamental concepts of Organizational Behaviour revolve around: (A) The nature of human beings (B) The working of human beings (C) Both ‘A’ and ‘B’ (D) None of the above 14-One of the factors causing decrement in work is ________. (A) Wages (B) Fatigue (C) Working hour (D) None of the above 15-An atmospheric condition that is critical in a good working environment is- (A) air circulation (B) air conditioning (C) Air purification (D) All of the above 16-Organizational________ is the systematic process by which an organization brings a new employee into its culture. (A) Socialization (B) Development (C) Behavior (D) Structure 17-Attitude is (A) Tendency to react positively (B) Tendency to react negatively (C) Tendency to react in a certain way (D) All of the above 18-Which of the following situation is expected to last in the long run? (A) Low productivity (B) High morale (C) Both ‘A’ and ‘B’ (D) None of the above 19-So as to cope with stress effectively, it is necessary to have a healthy …….. . (A) Environment (B) Body (C) Relations (D) All of the above 20-The group________ are more important to the group members than any financial incentive. (A) Norms (B) Values (C) Both ‘A’ and ‘B’ (D) None of the value 11-(A). 12-(C), 13-(A), 14-(B), 15-(A), 16-(A), 17-(D), 18-(C), 19-(B), 20-(A) 21-Advise the management of ABC Ltd. about the various groups that can be created in an organisation. (A) Effective group, Formal group, group (B) Reactive group, Formal group, Informal group (C) Effective group, Formal group, Informal group (D) Creative group, Formal group, Informal group 22-What is the other name for vertical job loading? (A) Job analysis (B) Job enrichment (C) Job evaluation (D) Job enlargement 23-Organizational culture includes: (A) Organizational rituals and ceremonies (B) Norms shared by the teams (C) Commonly used language (D) All of the above 24-An aroused attitude consist of (A) Affective reaction (B) Cognition (C) Action tendency (D) All of the above 25-Handling of crises by managers and employees reveals an organizational …………. . (A) Culture (B) Society (C) Environment (D) Structure 26-To be efficient every manager must try to (A) Understand human behaviour (B) Predict human behaviour (C) Control human behaviour (D) All of the above 27-The ________ teams are concerned with rotating tasks and assignments amongst its members. (A) Self-managed (B) Self styled (C) Self motivated (D) Self concerned 28-To change organizational culture successfully we need to: (A) Find the most effective sub-culture and use it as an example (B) Practice what we preach (C) Both ‘A’ and ‘B’ (D) None of the above 29-Mismatch between personality and organization may lead to (A) Confusion and chaos (B) Loss of interest by members in organization (C) Low morale and job satisfaction (D) All of the above 30-Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture. (A) Symbols (B) Logos (C) Both ‘A’ and ‘B’ (D) None of the above ANSWERS: 21-(C). 22-(B), 23-(D), 24-(D), 25-(A), 26-(D), 27-(A), 28-(C), 29-(D), 30-(A) 31-The results of bank wiring room study done under the Hawthorne experiments were: (A) Small group of people emerge as a team (B) The group is indifferent towards financial incentives (C) The group norms are more important for the members (D) All of the above 32-The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as: (A) Storming (B) Norming (C) Forming (D) Worming 33-The different types of fatigue are (A) Mental, physical, psychological (B) Mental, physical, professional (C) Mental, energy, psychological (D) Muscle, physical, psychological 34-The ________ skills relate to a person’s knowledge and ability in any organizational functional area. (A) Management (B) Technical (C) Conceptual (D) All of the above 35-Organizational objectives can be achieved by (A) Group work (B) Division of labour (C) Hierarchy of authority (D) All of the above 36-Select the needs which are discussed by the need hierarch theory. (A) Physiological needs, Family needs, Self realization needs (B) Physiological needs, Security needs, Self raising needs (C) Physiological needs, Security needs, Self realization needs (D) None of the above 37-………….. piles are used in a scale for measuring attitude is known as Thurstone’s scale (A) Ten (B) Eleven (C) Twelve (D) Thirteen 38-Resistance to Cultural Change is directly depends on: (A) Magnitude of change (B) Strength of the prevailing culture (C) Both ‘A’ and ‘B’ (D) None of the above 39-The least visible and deepest level of organizational culture is: (A) Artifacts (B) Shared assumptions (C) Espoused values (D) All of the above 40-Which theory assumes that the manager’s role is to coerce and control employees? (A) Theory X (B) Theory Y (C) Theory Z (D) None of the above ANSWERS: 31-(D). 32-(A), 33-(A), 34-(B), 35-(D), 36-(A), 37-(B), 38-(C), 39-(B), 40-(A)