9/10
SPECIALIZATION
(HOUSEKEEPING)
HOUSEKEEPING
Felix Enrique D. Hate
MARIAN H. ALEJANDRINO
Baesa High School
Writer
HOUSEKEEPING 9
Quarter 2 – Week 7 - 8
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
D e p Quarter
a r t m e3n- tWeek
o f 1E d u c a Team
t i o nLeader:
• R e Remy
public of the Philippines
Montebon
Page 1
BUTLER AND VALET SERVICE
This module is designed to acquire knowledge, skills, and attitude in performing
the Housekeeping tasks by providing a series of learning activities to achieve the following
learning competencies: 1) Discuss the basic roles of valet and butler service within the
Philippines.
Read the instructions below to accomplish the objectives intended for each lesson.
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
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

Read and understand the content for each lesson.
Follow the instructions carefully to perform the activities given.
You may ask guidance from your teacher or guardian to further understand the
lesson.
Assess yourself and apply the concepts and skills that you have learned.
Perform all activities given following the instruction.
Have fun learning.
After going through this module, you are expected to:
1. identify the role of a valet service;
2. describe service delivered by a valet; and
3. list down the valet services provided to the guests.
Directions: Read each question carefully and choose the letter of the correct answer.
Write the LETTER of the correct answer on your answer sheet.
1. It refers to the position employed by a hotel to provide a personalized and specialized
service to guests for the duration of their stay.
A. Butler
C. Receptionist
B. Guest Relation Officer
D. Supervisor
2. It performs a range of services normally provided by room attendants in other rooms.
A. Concierge
C. Guide
B. Confidant
D. Housekeeper
3. The one who informs the guest of what is available both within and outside the venue,
when it is available, how to get there and how to obtain entry, tickets, preferential
treatment.
A. Concierge
C. Guide
B. Confidant
D. Organizer
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 2
4. Which of the following is NOT the function of a guest relations?
A. dealing with guest’s any problems that arise during the stay.
B. ensuring the guest has a pleasant stay in the venue.
C. guaranteeing that guest’s expectations are met.
D. organizing the activities of the guest
5. Which of the following is TRUE about the supervisor?
A. meeting guest’s expectations
C. overseeing the work
B. monitoring the venue
D. organizing the activities of the guest
6. Which of the following is NOT TRUE about the valet’s duties or services provided to
the guest?
A. Cleaning and polishing shoes
B. Light pressing of garments – as required or requested.
C. Offer personal service aside from main duties.
D. Preparing guest clothes and footwear ready for use.
7. A front office staff member who operates the frontline desk, providing advice, direction,
and information to guests about all aspects of the venue, the local area, products,
services, and facilities?
A. Concierge
C. Guide
B. Confidant
D. Organizer
8. Which of the following in NOT TRUE about butler?
A. confidant of the guest
C. male only
B. personal assistant of guest
D. organize activities of the guest.
9. The following are characteristics of a valet EXCEPT ONE?
A. front-of-house member of staff
B. guest contact staff’s member
B. staff who work behind the scenes.
D. service provider
10. What primary role of a butler where they perform a liaison and supervision duties and
one of the service provisions?
A. front-of-the-house member of staff
B. guest contact staff’s member.
B. valet-runner
D. service provider
DIRECTIONS: List down the common problems of tools, equipment and supplies and its
proper use and maintenance.
TOOLS, EQUIPMENT
AND SUPPLIES
COMMON PROBLEMS
PROPER USE AND
MAINTENANCE
Vacuum cleaner
Polishing machines
Trolley
Mops and brushes
Dusting cloths, rags and
sponges
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 3
Butler Service
A butler is a senior servant in a well-to-do household. The position and its
precursors have existed for centuries and have evolved. Valet or varlet is a “French Term”
that means “male servants”. On the other hand, “Housekeeper” is for “Woman”. In
modern usage, the butler oversees the foodservice, wine, spirits, and silver, supervises
other servants, and may perform a wide array of household management. Butlers may
also be titled Mayordomo, Butler administrator, Staff Manager, and Head of the
Household staff, and in the grandest homes or when the employer owns more than one
residence, there is sometimes as Estate Manager or higher rank than the butler.
Nowadays, the Hotel Valet/ Butler is an employee who performs personal services
for guests. Butler is also known as “Personal Assistant of Guest” or (P.A). Butler is usually
in a five-star hotel.
Butlers have traditionally been male, and this remains the norm. Today female
butlers are sometimes preferred, especially for work within Middle and Far eastern
families where it may be culturally problematic for males to work closely with females in
a househo9ld. Western female celebrities may also prefer a female butler, where the wife
is driving the decision to hire a butler, and in 2004 Buckingham Palace announced it was
actively recruiting females for the position.
Provide Valet Services to Guests
The tasks assume by a valet applies to all establishments where specialist valet or
butler services are conducted.
The job of the valet
A valet, sometimes also known as a 'butler', is employed by a hotel to provide a
personalized and specialist service to guests for the duration of their stay. They add a
degree of service, class, and style many people associate with indulgence and opulence.
Valet services are not common. Indeed, not all establishments provide valet
service, and the position may not exist in some countries. Many hotels will only supply a
valet parking service.
Nevertheless, international guests may have very high levels of expectation
concerning the service provided by valets, especially American and Japanese guests.
Many expect the same level of service provided by other upmarket hotels around the
world.
The many roles of a valet
Many regards the valet as providing a combination of roles each with its
demanding level of personalized and individualized services. The various roles include:
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 4

Housekeeper – performing a range of services normally provided by room
attendants in other rooms.

Confidant – being a trusted person whom the guest can confide in when they need
to talk or share an idea, experience, or opinion.

Guide – informing the guest of what is available both within and outside the venue,
when it is available, how to get there and how to obtain entry, tickets, preferential
treatment.

Concierge – A front office staff member who operates the concierge desk,
providing advice, direction, and information to guests about all aspects of the
venue, the local area, products, services, facilities, and anything else the guest
wishes to know about while all valets work together with the concierge in a venue,
many valets often take the role of concierge for the guests they are looking after.

Organizer – organizing activities including reservations, tickets to shows, entry to
events, meetings with people, daily schedules, on behalf of and under the direction
of the guest.

Supervisor – overseeing the work of other people (venue employees and outside
workers) who provide products and service to the guest.

Guest relations – ensuring the guest has a pleasant stay in the venue, ensuring
their expectations are met, and dealing with any problems that arise during the
stay.
A valet may indeed be all these and more. Exactly what a valet is or the services they
provide, depends greatly on the needs of the individual guest. There is a special
relationship between the valet and the concierge, especially the nature of the working
relationship between them that demands instant responses to guest needs, quick supply
of information, and general professional support. The valet must be able to respond
immediately and appropriately to the needs of individual guests who may all have widely
diverse demands. It is a tough position but, without doubt, an extremely worthwhile one.
The role of valet would generally be undertaken by experienced staff members or
other people with sound organizational and interpersonal skills. Depending on the
organizational structure of the venue, valet may be in Housekeeping, Front Office or
another appropriate department such as Finance or Sales and Marketing.
The valet is always:

A front-of-house member of staff – they are not “back of house‟ staff who work
behind the scenes.

A guest contact staff member – as opposed to a manager or administration officer.
 A service provider – while they perform some liaison and supervision duties their
primary role is one of service provision.
The main duties of a valet
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 5
The main duties of a valet refer to the services they provide to their guests. The nature
and extent of these services will vary between guests with some guests demanding
constant attention and others requiring little in the way of valet service. Services can
include, but are not limited to:

Valet runner - Professionally and confidentially communicating – with the guest
and on behalf of the guest.

Unpacking and storing guest luggage

Preparing guest clothes and footwear – ready for use

Light pressing of garments – as required or requested.

Packing guest luggage – for their departure

Cleaning and polishing shoes – as required or requested.

Repairing, or organizing the repair of, clothes and other guest belongings

Assisting the organization of guest needs and requests including wake-up calls,
newspapers, coffee, and tea.
Monitoring the provision of establishment services to the guest – both in-room and
throughout the venue. This may include:
o Arranging and supervising the provision of room service for meals, snacks,
parties, and drinks
o Organization and implementation of functions for the guest in their room or
a function room at the venue


Recording services that have been delivered – for quality control and accounting
procedures.

Preparing room before the guest arrives – by providing various items such as fruit
bowls, complimentary gifts, bathrobes, chocolates, or flowers.

Looking after guest laundry and dry-cleaning needs – on an ongoing basis for the
duration of their stay

Organizing and processing secretarial duties upon request – such as messages,
faxes, packages, translation, postage, and use of the business facilities at the
property.

Arranging restaurant bookings, car hire, tours, specified purchases of gifts or other
items

Organizing activities to meet guest needs – such as arranging special functions in
the venue, booking local excursions and tours, and making reservations for the
theatre, shows, dining, and special events.

Provision of local advice (the concierge‟ function) including:
o Recommendations for dining and shopping
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 6
o Suggestions for transport and sight-seeing
o Options for tourism and leisure activities
o Acquisition of personal services

Making, altering, or confirming travel arrangements. Before guest arrival the valet
must:
o Investigate background information and knowledge about guest
preferences and previous history with the establishment.
o Take action to ensure promises made to the guest are met when the guest
arrives.
On guest departure the valet must:

Record and process guest charges and accounts – for billing and payment

Assist in the maintenance of guest history files – to provide relevant and up-to-date
information about the guest/VIP.

De-brief with management – to identify lessons learned, determine changes
needing to be made to SOPs, and whether management needs to contact the
guest to make an apology.
Activity 1: INSTRUCTIONS: Complete the table. Describe each role of the valet and
give situation where you can apply the said role.
ROLE OF A
VALET
Housekeeper
DESCRIPTION
EXAMPLE
Confidant
Guide
Concierge
Organizer
Supervisor
Guest Relation
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 7
Activity 2: INSTRUCTIONS: List down at least ten (10) main duties of a valet / or the
services they provided to the guests.
1.____________________________
6.____________________________
2.____________________________
7.____________________________
3.____________________________
8.____________________________
4.____________________________
9.____________________________
5.____________________________
10.____________________________
Activity 3 INSTRUCTIONS: Cut pictures that exhibit main duties of a valet / or the
services they provided to the guests. Compile it in short bond paper and write a short
description in each.
Content
Excellent
5 points
Satisfactory
4 Points
Good
3 Points
Excellent
compilation of
pictures of main
Good compilation of
pictures of main
Adequate
compilation of
pictures of main
duties of a valet.
The compilation of
Creativity
pictures is
and
creatively made
Cleanliness
and clean.
The pictures are
clear; description
Clarity
is accurate and
easy to
understand.
Needs
Improvement
1-2 points
Limited
compilation of
pictures of
duties of a valet.
main duties of
a valet.
The compilation of
pictures is simple
and clean.
The compilation of
pictures is simple
but not presented
neatly.
No signs of
creativity, nor
completely
neat.
The pictures are
clear; the
description is
slightly complex.
The pictures are
clear; description is
unclear.
Pictures and
description are
unclear.
duties of a valet.
 A valet, sometimes also known as a 'butler', is employed by a hotel to provide a
personalized and specialist service to guests for the duration of their stay. They
add a degree of service, class, and style many people associate with indulgence
and opulence.
 The nature and extent of the services of a valet will vary between guests with
some guests demanding constant attention and others requiring little in the way of
valet service.
A. FACT OR BLUFF on the main duties of a valet
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 8
Directions: Write FACT if the statement is correct, BLUFF if not, then, write your answer in the
space provided before each number.
__________1. Light pressing of garments is required.
__________2. Preparing guest clothes and footwear – ready for use
__________3. Unpacking and storing guest luggage 
__________4. Assisting the organization of guest needs and requests excluding wake-up
calls, newspapers, coffee, and tea.
__________5. Monitoring the provision of establishment services to the guest – both in-room and
throughout the venue.
__________6. Recording services that have been delivered – for quality control and accounting
procedures.
__________7. Preparing room before the guest arrives – by providing various items such as fruit
bowls, complimentary gifts, bathrobes, chocolates, or flowers.
__________8. Looking after guest laundry and dry-cleaning needs – on an occasional basis for
the duration of their stay.
__________9. Organizing and processing secretarial duties upon request – such as messages,
faxes, packages, translation, postage, and use of the business facilities at the
property.
__________10. Arranging restaurant bookings, car hire, tours, specified purchases of gifts or
other items.
1.
Directions: Read each question carefully and choose the letter of the correct answer.
Write the LETTER of the correct answer on your answer sheet.
1. It refers to the position employed by a hotel to provide a personalized and specialized
service to guests for the duration of their stay.
A. Butler
C. Receptionist
B. Guest Relation Officer
D. Supervisor
2. It performs a range of services normally provided by room attendants in other rooms.
A. Concierge
C. Guide
B. Confidant
D. Housekeeper
3. Which of the following is TRUE about the supervisor?
A. meeting guest’s expectations
C. overseeing the work.
B. monitoring the venue
D. organizing the activities of the guest
4. Which of the following is NOT TRUE about the valet’s duties or services provided to
the guest?
A. Cleaning and polishing shoes
B. Light pressing of garments – as required or requested.
C. Offer personal service aside from main duties.
D. Preparing guest clothes and footwear ready for use.
5. A front office staff member who operates the frontline desk, providing advice, direction,
and information to guests about all aspects of the venue, the local area, products,
services, and facilities?
A. Concierge
C. Guide
B. Confidant
D. Organizer
6. Which of the following in NOT TRUE about butler?
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 9
C. male only
A. confidant of the guest
B. personal assistant of guest D. organize activities of the guest
7. The one who informs the guest of what is available both within and outside the venue,
when it is available, how to get there and how to obtain entry, tickets, preferential
treatment.
A. Concierge
C. Guide
B. Confidant
D. Organizer
8. Which of the following is NOT the function of a guest relations?
A. dealing with guest’s any problems that arise during the stay.
B. ensuring the guest has a pleasant stay in the venue.
C. guaranteeing that guest’s expectations are met.
D. organizing the activities of the guest
9. The following are characteristics of a valet EXCEPT ONE?
A. front-of-house member of staff
C. guest contact staff’s member
B. staff who work behind the scenes. D. service provider
10. What primary role of a butler where they perform a liaison and supervision duties and
one of the service provisions?
A. front-of-the-house member of staff
C. guest contact staff’s member.
B. valet-runner
D. service provider
Based on what I learned in this module,
How do the sills and other things I learned relate to my daily life?
How can the skills and what I learned help me work better?
What steps can I take to improve any of the skills or attitudes that I learned more about?
Use this space to answer these questions and reflect about your ongoing learning.
TLE 9/10 - HOUSEKEEPING Writer:Marian H.Alejandrino
Quarter 3 - Week 1
Team Leader: Remy
Montebon
Page 10