Service Level Agreement (SLA) For Small Business Incubator Client or MCIT
Overview
The Small Business Incubator Client or MCIT will Support all your Information Technology. We are happy
to join your community We are a partnership with Dell computers we only getting new computers
through Dell. We are a Microsoft brand, so we just worked on Windows computer Windows, 7 , 8 8.1
and 10
Data Recovery Ordering Parts
Our staff at Small Business Incubator we will try every effort to recovery your hard drive before it’s going
to died, we used two types of recovery software’s
Recurve
Disk Drill Data Recovery
Please note the data recover will take a long time to recovery your data it depends on how damage the
hard drive, and the performance is putting out
Problem Management & Disaster Recovery
If there is an issue with any management, employee’s or costumers please let me know right away so I
can deal with it. Small Business Incubator Client or MCIT will not be discrimination against race, color,
disabilities, age, sex, harassment ect. this will be kept classification the management or employee’s will
be espencession or may led up to termination,
Small Business Incubator Client or MCIT has a disaster recover in place once we hook up your
computers into our networked It will be starting backup all your files up in a secure location. Just in
case our businesses got hit a tornado all your personal information is safe and secure
SLA purpose and scop
The purpose of this document is to ensure that proper mechanisms are in place to provide is at our high
standers of your Information technology needs Our staff have good respiration and purses of our own
services and responsibilities, for Small Business Incubator Client or MCIT Our turn around time for a
computer cleanup is 72 hours. Please note the turnaround time may take longer than 72 hours. depends
on how old your computer is
Service Performance
Services Types
The Services type of Incubator Client
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Ordering New Dell computers
Upgrading hardware and software
Running antivirus/spyware
Running system diagnostic
Backing up data/email
Clean ipads Notepads
Troubleshooting networking
Onsite service calls
System diagnostics
Roles and responsibilities and classification
Once you fell out the paper worked and sign your name. You will agree the teams and the outcomes of
our technician to worked on your computer. We cannot guarantee we are going to look through your
files to fix your computer everything will be classification Small Business Incubator Client or MCIT is not
responsible if any files have not to safe or open. Our technical will close the file with or without saving it,