Student Protocols • Welcome to your online lesson – it is great to have you here. • Please ensure your microphone and camera are turned off. • Be aware the session may be recorded for safeguarding purposes. • In the first instance please make a note of any questions you have and address them through the comment function of SMHW after presentation delivery. DO Now: Match the kitchen AREA match the numbers to the letters 1. Food preparation and cooking A 2. Delivery and storage 3. Washing up and waste 4. Hot holding and serving B C D Work to complete the SMHW questions for kitchen layout Write these 4 titles down and take notes to help you to complete this 1. Delivery and storage; 2. Food preparation and cooking; 3. Hot holding and serving; 4. Washing up and waste; Understanding the layout: 1. Delivery and storage; • • 4. Washing up and waste; • • • Needs direct access from the customer area for dirty dishes to be returned separate from the food preparation areas to make sure ……….. Needs washing and drying, dirty and clean areas with sufficient veneration and steam to ensure…….. Needs direct access to outside bins and waste areas so that…….. 3. Hot holding and serving; • • Needs to be close to the Food preparation and holding area with a hot plating area to keep food above…….˚C and a cool area below …….. ˚C so that…….. This needs to have space for plating up so that …………. Needs to be close to the delivery entrance so that…….. Fridge and freezer storage also needs to be close to the food and preparation area so that…… 2. Food preparation and cooking; • • Needs to have separate PREPARATION areas for; washing hands, washing food, raw meat prep, cooked meats, hot and cold areas, and allergens to prevent ………… Cooking needs to have a logical order so that it avoids accidents, with the correct equipment in the areas to match with the menu and different parts of the dishes so that the team is able to …………. 1. Delivery and storage; Which of these is not delivery and storage? 1. Needs to be close to the delivery entrance so that…….. 2. Needs washing and drying, dirty and clean areas with sufficient veneration and steam to ensure…….. 3. Fridge and freezer storage also needs to be close to the food and preparation area so that…… 1. Could you explain why its important to be close to the delivery entrance? 3. Hot holding and serving; Which of these is not Hot holding and serving? 1. Needs direct access to outside bins and waste areas so that…….. 2. This needs to have space for plating up so that …………. 3. Needs to be close to the Food preparation and holding area with a hot plating area to keep food above…….˚C and a cool area below …….. ˚C so that…….. 3. What are the temperatures? Above……˚C below …….. ˚C 2. Food preparation and cooking; Which of these is not Food preparation and cooking? 1. Cooking needs to have a logical order so that it avoids accidents, with the correct equipment in the areas to match with the menu and different parts of the dishes so that the team is able to …………. 2. Needs to have separate preparation areas for; washing hands, washing food, raw meat prep, cooked meats, hot and cold areas, and allergens to prevent ………… 3. Fridge and freezer storage also needs to be close to the food and preparation area so that…… 2. Why would you need separate hand washing and food washing? 3. Washing up and waste; Which of these is not Washing up and waste? 1. This needs to have space for plating up so that …………. 2. Needs direct access from the customer area for dirty dishes to be returned separate from the food preparation areas to make sure ……….. 3. Needs direct access to outside bins and waste areas so that…….. 3. Why is it important to have direct access to the customer area? Now use this information to answer the 10 mark question: As the head chef of a new restaurant opening in a deluxe 5* hotel you have been asked to design the kitchen layout. Justify the factors you would consider when designing the kitchen area: What are the key words in the question? What are the factors? When design the kitchen area I would need to consider the……….area first because……then….. Understanding the layout: 1. Delivery and storage; • • 4. Washing up and waste; • • • Needs direct access from the customer area for dirty dishes to be returned separate from the food preparation areas to make sure ……….. Needs washing and drying, dirty and clean areas with sufficient veneration and steam to ensure…….. Needs direct access to outside bins and waste areas so that…….. 3. Hot holding and serving; • • Needs to be close to the Food preparation and holding area with a hot plating area to keep food above…….˚C and a cool area below …….. ˚C so that…….. This needs to have space for plating up so that …………. Needs to be close to the delivery entrance so that…….. Fridge and freezer storage also needs to be close to the food and preparation area so that…… 2. Food preparation and cooking; • • Needs to have separate PREPARATION areas for; washing hands, washing food, raw meat prep, cooked meats, hot and cold areas, and allergens to prevent ………… Cooking needs to have a logical order so that it avoids accidents, with the correct equipment in the areas to match with the menu and different parts of the dishes so that the team is able to …………. Job Roles: Can you name any job roles in hospitality and Catering? We will complete the next slides together and will up load them to SMHW for you to use with your revision booklet – which is being sent out today! 5.Executive/head chef Managers Match the letter (responsibilities) to the Roles 1. Hotel/general manager 2. Business manager 3. Restaurant manager customer satisfaction, complaints. Hiring and firing, smooth running, health and safety, following the law, security. They are also responsible for managing the other mangers…… 4. Events manager 6. Front of house manager 7. Domestic manager 5.Executive/head chef Managers Match the letter (responsibilities) to the Roles 1. Hotel/general manager customer satisfaction, complaints. Hiring and firing, smooth running, health and safety, following the law, security. They are also responsible for managing the other mangers…… 2. Business manager 3. Restaurant manager 4. Events manager A. coordinates weddings, conferences, banquets. Liaises with customer, restaurant, chef. Arranges music, decorations etc. 7. Domestic manager 6. Front of house manager B. manages chefs, designs menus, budgeting and liaising with suppliers D. manages receptionist, concierge, porters, doorman. C. Manages waiters, restraint staff, table booking, ordering supplies and organisation. E. Develops the business, maintains the hotel’s reputation and overall vision. F. oversees all cleaning and maintenance G. Manages head chef, events manager and restaurant manager . Makes sure the company makes money. 5.Executive/head chef B Match the letter (responsibilities) to the Roles 1. Hotel/general manager E customer satisfaction, complaints. Hiring and firing, smooth running, health and safety, following the law, security. They are also responsible for managing the other mangers…… 2. Business manager G 3. Restaurant manager Managers 4. Events manager C A. coordinates weddings, conferences, banquets. Liaises with customer, restaurant, chef. Arranges music, decorations etc. A 7. Domestic manager F 6. Front of house manager D B. manages chefs, designs menus, budgeting and liaising with suppliers D. manages receptionist, concierge, porters, doorman. C. Manages waiters, restraint staff, table booking, ordering supplies and organisation. E. Develops the business, maintains the hotel’s reputation and overall vision. F. oversees all cleaning and maintenance G. Manages head chef, events manager and restaurant manager . Makes sure the company makes money. What other responsibilities might he have? Checking orders and invoices Executive/head chef Organising rotas for staff Training Writing Health and Safety document B. manages chefs, designs menus, budgeting and liaising with suppliers Planning and ensuring the equipment is maintained Recording Health and Safety - incidents Hiring chefs and kitchen staff What Qualifications does he need? GCSE’s Diplomas Level 1/2 food hygiene certificate Degree FOOD and Nutrition GCSE or A-Level FOOD related Level 3 qualifications Level 1/2 Vocation in Hospitality and Catering Back of house 1. Head chef 6. Domestic manager 7. Head housekeeper D. trainee chef. Helps the chef on a section and cleans 8. Maintenance Cleaner 4. Commis chef 5. Plongeur/ Kitchen porter B. runs the kitchen brigade. Rotas. Menu planning, dealing with suppliers C. supervises kitchen staff. Covers the chef on his day off 2. Sous chef 3. Chef de partie A. washing up, cleaning the kitchen 9. Room attendant/ housekeeper/ cleaner E. chef of a section (e.g. pastry) F. does repairs (electrics, plastering, woodwork etc.) G. cleans bedrooms and bathrooms. Changes bed linen, cleans. I. manages room attendants. Orders cleaning supplies and laundry Back of house 1. Head chef B. 2. Sous chef C. A. washing up, cleaning the kitchen B. runs the kitchen brigade. Rotas. Menu planning, dealing with suppliers 6. Domestic manager C. supervises kitchen staff. Covers the chef on his day off 3. Chef de partie E. 7. Head housekeeper 4. Commis chef D. I. 5. Plongeur/ Kitchen porter A. 9. Room attendant/ housekeeper/ cleaner G. D. trainee chef. Helps the chef on a section and cleans 8. Maintenance Cleaner F. E. chef of a section (e.g. pastry) F. does repairs (electrics, plastering, woodwork etc.) G. cleans bedrooms and bathrooms. Changes bed linen, cleans. I. manages room attendants. Orders cleaning supplies and laundry Specialist Chef’s Roles Know as ‘Chef de partie’ 1. Sauce chef (saucier ) 2. Pastry chef 3. Larder chef (garde manger) A. fish and shellfish B. vegetables, soups, side dishes, pasta dishes C. cold foods such as salads and buffets 4. Vegetable chef (l’entremetier) D. pastry, cakes, biscuits and breads 5. Fish chef E. sauces, stews and hot starters. Highest ranking of section chefs Front of house Restaurant manager Head receptionist Sommelier B. makes coffee C. Takes bookings and checks guests in. D. makes drinks E. Develops the Restaurant, maintains the hotel’s reputation and overall vision. Head waiter Waiter A. books taxis and trips for guests Receptionist Porter F. Organises waiters/waitress, seats, serves food and drink. Takes bill. G. opens the door. Parks customer’s cars. Barista Concierge H. seats, serves food and drink. Clears and relays. Takes bill. Barperson Doorman I. recommends and serves wines and other alcoholic drinks J. takes bags to room. Runs errands for guests Front of house Restaurant manager Head waiter E. Waiter Barista B. makes coffee C. Takes bookings and checks guests in. Head receptionist D. makes drinks E. Develops the Restaurant, maintains the hotel’s reputation and overall vision. F. H. Sommelier A. books taxis and trips for guests I. B. C. F. Organises waiters/waitress, seats, serves food and drink. Takes bill. J. G. opens the door. Parks customer’s cars. Receptionist Porter Concierge A. I. recommends and serves wines Doorman Barperson D. H. seats, serves food and drink. Clears and relays. Takes bill. G. and other alcoholic drinks J. takes bags to room. Runs errands for guests Who am I? Knowledge Check! “ I am a waitress. I am responsible for greeting customers and bringing them to their tables. I organise and train new waiting staff and when customers complain it usually ends up being my problem! ” Who am I? Knowledge Check! “ I am the restaurant manager. I am in charge of the ‘front of house’ and responsible for the standard of service in the establishment. I hire new staff and monitor health and safety in the restaurant. I might work with the head chef to plan menus and discuss service issues. ” Who am I? Knowledge Check! “ I am the hotel manager. I am in charge of the whole company and it’s my job to make sure that the establishment makes a profit so everybody can get paid at the end of the week. I might not be that good at cooking but I know lots about running a business. ” Happy new year! Strange time, but ones we’re used to; To help us to move on quickly with this lesson please write any questions in the chat; Please be appropriate, it would be a shame if I had to switch this function off for you!