St. John Paul II College of Davao
Envision to Become a Recognized Provider of World-Class Professionals
(Graduate Attributes: Inquisitive, Innovative, Inspiring and Ingenious)
College of Hospitality and Tourism Management
Course Syllabus
Course Code:THC100
Course Component: Lecture 3
Units
Credit Units:
Prerequisite(s):
Course Title: Macro Perspective of Tourism & Hospitality
Course Description: This course is designed to give an explicit overview of tourism and hospitality industry.
It begins with the study of tourism by tracing back in time its activities and foundations. It also presents the
important terms used throughout the course. It discusses the vital concepts of different sectors of the industry
such as transportation, travel intermediaries, accommodation, food and beverage operations, destinations
and attraction and their responsibilities as global tourism stakeholders to implement protective actions which
prevent the sexual exploitation of children in tourism. It explains the importance of intermediaries in the
distribution of tourism services. It describes the roles of travel agencies and tour operators in bringing tourists
and tourism providers together. It is also significantly covered the economic and political impacts of tourism as
well as the socio-cultural influences that affect the industry. It discusses the shape of coming tourism markets
and how technological changes affect the future of tourism industry.
Course Outcomes:
At the end of the course the students will be able to;
1. Discuss the latest product and service developments and technology used in the tourism and hospitality.
2. Demonstrate knowledge of current events and future trends and sustainability in the tourism and hospitality industry
3. Demonstrate knowledge of the basic theories and techniques in tourism destination management and marketing hospitality
and tourism services
4. Demonstrate respect for cultural diversity in hospitality and tourism industry.
5. Exemplify professional, social and ethical responsibility.
6. Show ability to perform in a multicultural work place and work effectively as a team in globally- diverse environment.
7. Analyze and solve problems critically and creatively using appropriate decision-making tools and technology.
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PRELIM PERIOD
Learning Outcomes
At the end of the lesson, the student must be
able to:
Topic
1. Glossary of Terms and Tourism
Industry Performance
2. Explain the history of tourism and its
relationship to the world history.
2. The History of Travel and Tourism
and Hospitality
Learning Outcomes
At the end of the lesson, the student must be
able to:
1. Describe the basic characteristics of the
main tourism sectors to initiate discussion
on how the different sectors are reliant to
each other
2. Convey the major modes of transportation
and elucidate the significance of these
modes to the current and future success
of tourism industry.
3. Explain the importance of intermediaries
in the distribution of tourism services and
their roles to bring tourists and tourism
Assessment
Resources
Week 1: Introduction to Tourism
1. Develop a sound understanding of
tourism terminology and statistics
3. Demonstrate a conceptual understanding
of tourism model to interpret the
relationship between the tourism and
hospitality.
Student Learning
Activities
2. The Tourism Model
Interactive Discussion
Role-playing-(students
can design a virtual
environment for
historical reenactments)
Concept Mapping
Written assessment
Oral Questioning
Individual/Group
Assignments
Written assessment
Oral Questioning
Oral questioning
Slide Presentation
with
LCD Projector
Internet
Observation
Checklist
Information Sheet
Worksheet
Topic
Student Learning
Activities
Week 2: The Main Sectors of Tourism
Industry and their Linkages
1. The Characteristic of Tourism
Industry
Lecture & Interactive
discussion
2. The Transportation Sector
Minute Paper
Role-playing
Assessment
Unit Quiz
Oral Questioning
Observation Checklist
Resources
Slide Presentation with
LCD Projector
Information sheet
Internet
Text-Based Materials
(Reference books,
Guide books, Local
newspaper,
Travel magazines)
3. Travel Agencies and Tour
Operators
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providers together.
Week 3 & 4 :The Economic and
Political Impact of Tourism
1. Explain the fundamental concepts of
economic to denote its benefits to tourism.
2. Create a flow chat that illustrate how the
multiplier concept works in the tourism
and hospitality industry
3. Investigate the potential economic
problems that can be created by tourism
4. Discuss the importance of tourism in the
Philippines economic development
5. Identify the functions of the leading
government offices directly involved to the
tourism industry.
1. Articulate environmental impacts of
tourism and the result these impacts in
preserving the nature.
2. Apply concepts of carrying capacity to
analyze the potential environmental
impacts of tourism
Think-Pair Share
1. Tourism for Economic Growth
and Vitality
2. The Multiplier Concept
3. Potential Problems in TourismBased Economies
4. The Philippine Tourism Industry
5. The Role of Government in the
Tourism
Concept Mapping
Case study
Web-research activity
Interactive discussion
Week 5: Environmental Impacts of
Tourism
Interactive discussion
Unit Quiz
Oral Questioning
Rubrics for
Presentation
Unit Quiz
Portfolio
1. Tourism and the Environment
2. Carrying Capacity: Elements
and Factors.
Week 6: Prelim Examination
Case Study
Presentation
Slide Presentation with
LCD Projector
Information sheet
Internet
Department of Tourism
website
Text-Based Materials
(Reference books,
Guide books, Local
newspaper,
Travel magazines)
Slide Presentation with
LCD Projector
Internet
Text-Based Materials
(Reference books,
Guide books, local
newspaper,
travel magazines)
Written Assessment
3
Learning Outcomes
At the end of the lesson, the student must be
able to:
1. Discuss the impact of tourism activities on
host community resources
2. Explain the benefits of social and cultural
impacts of tourism.
3. Conduct a cultural inventory and
document what attracts tourists in Davao
City.
1. Discuss the kinds of businesses that
make up the hospitality industry
2. Enumerate employment opportunities in
the hospitality industry
3. Discuss the basic forces for hospitality
services from the consumers.
1. Discuss the fundamental concepts of
hotel industry, ownerships and their
characteristics.
2. Gather information from a manager or
senior staff at a local hotel to enquire
about their set up and structured policies.
1.1 Discuss the concept front office operations.
2.1 Observe the Front Desk management of a
MIDTERM PERIOD
Topic
Student Learning Activities
Week 7: Social and Cultural
Impacts of Tourism
Content focus and interaction
1. The Host Community
2. Social and Cultural Benefits
3. Using Culture to Attract
Tourists
Week 8: Introduction to Hospitality
Management
Elaborative interrogation
1. The Hotel Industry & The
Scope of the Industry
2. The Organization of the
Hotel Workplace
Week 10: The Rooms Division: An
Overview
Unit Quiz
Oral Questioning
Observation checklist
Field study
Content focus and interaction
Elaborative interrogation
1. Hospitality Industry as a
Business
2. The Hospitality Workforce
and Diversity
3. Forces Affecting Growth
and Change in the
Hospitality Industry
4. The Scope and Nature of Hotel
Management
Assessment
Unit Quiz
Oral Questioning
Observation checklist
Think Pair Share
Interactive discussion
Unit Quiz
Oral Questioning
Observation checklist
Portfolio
Interview
Interactive Discussion
Written assessment
Direct observation
Resources
Slide Presentation
with
LCD Projector
Internet
Text-Based
Materials
(Reference books,
Guide books, local
newspaper,
travel magazines)
Slide Presentation
with
LCD Projector
Internet
Text-Based
Materials (Industry
Practice and Global
Hospitality Notes)
Slide Presentation
with
LCD Projector
Internet
Text-Based
Materials
(Reference books,
Guide books, local
newspaper,
travel magazines)
Information sheet
Internet
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selected hotel and evaluate the style of
communication used & efficiency of the staff.
3.1 Discuss the procedures involved in the
reservation, registration, accounting and guest
arrival and departure and night audit
1. The Front Desk Management
1. The Guest Cycle
2. Front Office Personnel
Behavior and Skills
3. The Front Office
Procedures
Reflective Journal & Checklist
Role-play
2. The Housekeeping
Management
2.1 Discuss the importance of housekeeping as
the main source of income in most hotels.
2.2 Identify the room and room standards in
hotels and other guest accommodation
2.3 Design an organizational chart of a medium
hotel with twenty (20) housekeeping employees
1. Housekeeping Overview
2. Types of Accommodation
3. Organizational Chart of the
Housekeeping Department
Oral questioning
Unit Quiz
Oral Questioning
Direct observation
Student-led review session
Interactive discussion
Concept Map
Week 12: The F and B Operations
1. Identify the functions of Food and
Beverage Department
2. Enumerate the classifications of
restaurants, room service and bar
management
1. The F and B Department
and its functions
2. Restaurants, Room Service
and Bar Management
Week 12: Midterm Examination
Interactive discussion
Unit Quiz
Oral Questioning
Written Assessment
Slide Presentation
with
LCD Projector
Internet
Text-Based
Materials
(Reference books,
Guide books, local
newspaper,
travel magazines)
Slide Presentation
with
LCD Projector
Internet
Text-Based
Materials
(Reference books,
Guide books, local
newspaper,
travel magazines)
Test Questions
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FINAL PERIOD
Learning Outcomes
At the end of the lesson, the student must be
able to
1. Discuss the importance of tourism in the
Philippines and explain its contribution to
the economy
2. Access sources of information to update
local tourism knowledge in the Philippines
3. Update local tourism information to
promote its products and services
Topic
Week 13: Develop and Update
Local Tourism Knowledge
Student Learning Activities
1. Overview of the Tourism
Sector in the Philippines
2. The Top Destinations in
the Philippines
Content focus and interaction
3. Tourism Promotion
Services
Demonstration
Field visit in the local tourism
centre information
Week 14-15: The Protective
Environments for Children in
Tourism Destinations
1. Define the problem of sexual exploitation
of children by tourists and explain the
negative consequences impacting on the
hotel and travel industries.
1. What is Child Sex
Tourism?
2. Create awareness the importance of
building sustainable tourism to prevent
sexual exploitation of children.
3. Familiarize the child protection policy
2. Child Protection as
Contributor Factor to
Responsible and
Sustainable Tourism
4. Explain the legal requirements and
obligation of a hotel to protect children.
3. The Workplace Child
Protection Policy
Interactive group discussion
5. Examine efforts by tourism stakeholders
to prevent the sexual exploitation of
children
4. Legal Requirements for
Business Compliance in
the Hotel
Web-Based Activity (Break the
students into groups of 3 – 4
and then if internet access is
Interactive lecture and
discussion
Reflective Journal
Research study
Assessment
Interview/questions
Practical demonstration
Portfolio of industry
information related to
student’s work
Unit quiz
Oral Questioning
Direct observation
Portfolio
Rubrics for presentation
Resources
Slide Presentation
with
LCD Projector
Internet
Text-Based
Materials
(Reference books,
Guide books, local
newspaper,
travel magazines)
Media articles which
outline cases of child
sex tourism
Internet
Philippine RA9262
Code
Training Manual on
CSEC
The United Nations
Convention on the
Rights of the Child
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5. Hospitality Industry
Practical Policies on
CSEC
1. Discuss the emerging trends that affects
future tourism marketing decisions
2. Explain how emerging market segments
affects the future of the tourism industry
3. Describe how tourism service suppliers
will be affected by changing consumer
needs
4. Discuss the technological changes that
affects the tourism industry
available give each of the
groups one of the examples
listed in the Training Manual
and ask them to research this
particular Global Effort and to
report back to the class on their
findings)
Week 16-17: The Future Trends
of Tourism
Interactive Discussion
1. The Shape of New
Tourism Markets
2. The Emerging Tourism
Markets
3. Travel Agents Changing
Roles
4. Tourism and Technology
Think-Pair Share Activity
Unit Quiz
Oral Questioning
Observation checklist
Portfolio
Group exercises
Web-research activity
Week 18: Final Examination
Written Assessment
Slide Presentation
with
LCD Projector
Information sheet
Internet
Text-Based
Materials
(Reference books,
Guide books, Local
newspaper,
Travel magazines)
Test Questions
.
Prepared by:
Checked and Verified by:
Approved by:
MS. MARIE FLOR H. BADEON
Instructor
MS. NECI MARIE A. TECSON ,MM
Dean, College of Hospitality Management
DR. ROBERTO T. DIAMANTE
AVP for Academics
References:
Cook, Yale et al Tourism The Business of Travel 4th Edition Pearson Prentice Hall 2010
Claravall, Bienvenido G. Travel and Tour Operations in the Philippines
ASEAN Tourism Training Manual for Develop and Update Local Knowledge 2012
Asean Tourism Training Manual for Develop Protective Environments for Children in Tourism Destination 2012
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Find out about the organisational structure of either one department of the hotel, or the whole hotel.
Observe how managers give direction/orders/requests to staff.
Discuss the procedures which should be followed when creating and maintaining a budgetary control system.
Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for
improvement.
Discuss room service and room standards (ie cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of
concern.
Visit a hotel in order to develop a checklist for conducting maintenance inspections.
Compare guest services (including fitness and health services) fat two different hotels or chains in the same region
Compare the different food services (including range/scope of services, times of service, types of food and beverage, prices, and quality of serviced) at three hotels in the
same area.
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