Customer Satisfaction Survey Questions Examples Want to know few common questions that would be a better fit for customer satisfaction surveys ? Please check below few famous questions as a reference: 1. Please select one of the following words you would use to describe our products/services? Being a seller or service provider, you should know how your consumers are describing your provided products and services. You are flexible to give options such as Buggy, Fine, Great, etc. However, it is not mandatory to suggest alternatives to your users; you instead can ask a simple question “How would you describe our product?” 2. Are our products/services meeting your needs? You must not forget this question to add in your survey form. Asking this question will lead you to attain actionable results with a lot option. You probably get the fair idea about the number of customers you are satisfied and the number of customers who are about to churn from your database. That is how you will be able to create new yet effective strategies to keep your customers on your list. 3. Ask about the specific features that attract them the most. For example, ask for ambiance, location, etc. You are obliged to add features according to your products & services. Be ready to do the detailed research on finding out the features are the most important and valuable to your users. You probably get a surprising result when people would select those features that you may consider secondary. 4. What would be that one thing you would like to change in our products/services? Adding this question in your survey/feedback form will give a big hit to your customers. After all, you are asking about their recommendations for your products and services. This question will help you to improve customer retention. Furthermore, let them know that you would be happy to receive negative feedback also. 5. Is our product or service value for money? How much would you rate? Asking this question means keeping your customers satisfied and creating a churned database of the consumers, your product is value for money. The answers to your buyers will help you make the changes in your pricing list. For instance, if your consumers are saying that your product is a bit expensive then, you should consider turning it into an affordable range. But make sure not to compromise with your financial goals. Giving discounts and deals will help you attain good revenue and customer engagement with your brand. 6. Was it easy to navigate our website? In recent times, online shopping is one of the evolving factors. Therefore, you should know whether your consumers are navigating quickly or not. Make sure to add this question in your survey form mostly when you have made any recent changes in your website. 7. Was the product quality better, worse, or same if compared to our competitors? This question might sound straightforward for your customers, but this is one of the satisfactory questions to ask your customers. For your company, it would be helpful to measure the quality of your product according to your competitors. Whether it's good or bad, you’ll get to know how many people are liking your products and how many are not. 8. Would you like to buy again from us? Even if you have an offline business, this question can be asked. Adding this question in your survey form will help you know how many people are ready to buy again from you. Thus, it will help you to create a list of your regular customers. 9. Would you like to give some suggestions/feedbacks? Don’t be scared to ask this question to your customer, after all, feedbacks/suggestions help us to become better. Therefore, this question is always valuable and recommended to ask. Don’t worry, if someone is writing a few negative lines as it will help you to know that some things are there that needs to be changed. Source Links: https://survicate.com/customer-satisfaction/survey/most-popularquestions/ https://www.nextiva.com/blog/customer-satisfaction-surveyquestions.html https://www.advancedsurvey.com/customer-satisfaction-survey-questionsfree-examples/
