To whom it may concern, Hello! May I kindly request for the urgent disconnection of my Globe GO BIG 1299 10mbps plan with the account number of 8 411 49083. I am expressing my disappointment with the service because of the refusal to upgrade to an unlimited bandwidth plan because the current plan is not enough for our daily needs. Also, network service is quite bad lately. Attached is my signature with my valid ID and my authorization letter submitted last July 5, 2016. I cannot personally go to the store because currently I am employed here at Hong Kong as an OFW. My son, John Phillip Ramos, is the one handling customer-related matters in the Philippines. I can also be called through Facebook Messenger if you need additional confirmation about the disconnection. If there are any concerns or additional requirements for the disconnection to be in place, just inform my son and we will be willing to comply. Sincerely yours, PETRONILA BENITEZ RAMOS Accountholder