English for Business Administration
Semester I 2011/2012 Class E Mon 9.15 – 11.45 Class I Mon 15.15 -­‐ 18.00 Instructor: DIAN INAYATI E-­‐Mail: deeanin@gmail.com Phone: +62 821 4008 1032 3 credits Overview This course is designed to build English skills necessary in a business workplace. Students practice reading, listening, speaking, and writing skills needed in particular business contexts. The business contexts discussed in this course include cross-­‐cultural communication in business, telephoning, presentations, and business meetings. Goals By the end of the semesters, students are expected to be able to identify several cross-­‐cultural differences in business communication and apply them when communicating with international business colleagues. Students are also expected to be able to use some useful expressions while telephoning in English, conducting good business presentations, and holding effective business meetings. Requirements In order to take this course, it is expected that students have already reached pre-­‐intermediate level of English Assessment Students’ performance is assessed based on the following items: -­‐ Attendance -­‐ Assignment 10% -­‐ Mid term test -­‐ Final test 30% 30% 30% Materials To aid the effectiveness of the teaching learning process, some materials are used as follows: reading texts, audio/video recording,, pictures, cards, worksheets, LCD, and the internet References English, L., and S. Lynn, 1995, Business across cultures: effective communication strategies, New York: Addison-­‐Wesley Publishing Company, Ltd Emmerson, P. and N. Hamilton, 2005, Five-­‐minute activities for business English, Cambridge: Cambridge University Press Gast, N., 2010, Perfect phrases for ESL business everyday life, New York: The McGraw-­‐Hill Companies, Inc 1 Garside, B. and T. Garside, 2002, Essential telephoning in English, Cambridge: Cambridge University Press Lioyd, A. and A. Preier, 1996, Business communication games, Oxford: Oxford University Press Martin, J. and L. Chaney, 2006, Global business etiquette, Westport: Paeger Publishers Naterop, B. and R. Revell, 2004, Telephoning in English (3rded.), Cambridge: Cambridge University Press Stringer, D. and P. Cassiday, 2009, 52 Activities for improving cross cultural communication, Boston: Nicholas Brealey Publishing Sweeney, S., 2003, English for business communication (2nd ed.), Cambridge: Cambridge University Press Sweeney, S., 2003, Communicating in business (2nded.), Cambridge: Cambridge University Press Wyatt, R., 2007, Check your English vocabulary for business and administration (4thed.), London: A&C Black Publishers Ltd http://esl.about.com/od/businessenglishlessons/ http://onlineenglish4u.com/englishmatters/ http://www.eslpod.com/eslpod_blog/category/business/ Meeting Schedule MEETING TOPIC & SUBTOPIC 1 Introduction Cross Cultural Communication: 2 •
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Meeting and welcoming international visitors Understanding other people’s culture ACTIVITY •
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Teacher explains the outline of the course for the whole semester Students introduce themselves to the class Students take a Business English Level Test •
Students identify things to ask to a new business visitor from a different country Students listen to a conversation among business colleagues on their first meeting Students read and discuss a text on understanding other people’s culture •
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Cross Culture Communication: 3 •
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Unique culture of a country Conversation with an international visitor Cross Culture Communication: 4 •
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The impact of culture on business Inviting, and accepting or declining •
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Students (in groups) elaborate some unique culture of a country Students (in groups) demonstrate a conversation with an international visitor •
Students read and discuss a text on the impact of culture on business Students listen to some conversations on invitations and identify some useful expressions related to them Students provide examples of common expressions used with a business colleague in a restaurant Students (in groups) demonstrate a conversation about inviting a business colleague to a particular occasion •
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Telephoning 5 •
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Making and answering a phone call Taking and leaving a message •
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Students listen to some conversations on making and answering a phone call, and identify some useful expressions related to any of them Students listen to some conversations on taking and leaving a message, and identify some useful expressions related to any of them Students (in groups) demonstrate some business telephone conversations 2 •
Telephoning 6 •
Making and changing appointments Cross Cultural Communication on the Telephone 7 •
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Oral communication problems with international speakers on the phone Problem solving on the phone •
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8 Students listen to some telephone conversations on making and changing appointments, and identify some useful expressions related to any of them Students (in groups) demonstrate a conversation on making or changing appointment by a phone call Students read and discuss a text on oral communication problems with international speakers on the phone Students listen to telephone conversations and identify the communication problems that each of the speakers has Students listen to some telephone conversations and identify some business problems and solutions the speakers give MID TERM TEST §
Presentation §
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10 Presentation technique and preparation Problems in presentation Presentation §
Holding the audience’s attention Comprehensible presentation §
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Presentation 11 12 §
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Students’ group presentation Meeting §
Characteristics of a successful business Students (in groups) make a presentation on a project/product/business plan, etc §
Students listen to a recording on the characteristics of a successful business meeting and discuss each of them. Students provide some common expressions used in a business meeting §
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Meeting §
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Interrupting and handling interruptions Asking for and giving clarifications §
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Meeting §
15 Effective business negotiation Lesson Review 16 Students listen to conversations in a business meeting and identify some useful expressions to interrupt and handle interruptions Students listen to conversations in a business meeting and identify some useful expressions to ask for and give clarifications Students (in groups) demonstrate some conversations in a business meeting §
Students listen to a recording on how to negotiate effectively and discuss each of the steps Students listen to some conversations on business negotiations and identify some useful expressions used in negotiations Students (in groups) demonstrate a business negotiation §
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Teacher reviews all the topics discussed throughout the semester Students ask questions and discuss some related topics §
14 Students read and discuss a text on how to hold the audience’s attention during a presentation Students listen to some presentations and identify which one(s) that is more comprehensible Students discuss ways to make a comprehensible presentation §
13 Students read and discuss a text on keys to successful oral presentation Students listen to a conversation about things to prepare prior to a presentation Students listen to some presentations and discuss some common problems occurring in the presentations §
FINAL TEST 3