IMPRO Lean Expert
Program Guide
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Lean Expert Program
CEUs: 1.625
Total Time: 16.25 Hours
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11.75 hours of self paced learning
4.5 hours of live webinars with a certified Juran Instructor
Certification includes:
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8 hours of personalized 1-on-1 coaching from a Juran Expert
The Juran Lean Expert exam
Oral Project Review
Cost:
Training Only: $850
Training & Certification: $2,850
Overview:
This program is suitable for everyone. All employees at all levels can apply the lean tools and techniques
to identify and remove waste from their processes
This program is designed to train participants on how to use key Lean methods and tools to improve
value streams and create value for customers. In this program you will learn how to:
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Lead with Lean
Employ the key principles of what is valued-added in a process to attain value stream
improvement in your organization
Use diagnostic tools and techniques to identify and remove waste from your value streams
Create current state and your improved future state value stream
Construct and implement process controls to hold significant gains
Achieve significant results that affect the bottom line
The program begins with self-paced learning on our learning platform, IMPRO, to give you a basic
understanding of what needs to be learned, and then is augmented with live instructor-led webinars with a
certified Juran instructor to reinforce learning points and provide onsite collaboration experience.
Throughout training and after, candidates work 1-on-1 in a mentorship program with their Juran Certified
Coach to deliver a completed value stream improvement project. A completed project means using the
appropriate methodology and tools correctly to achieve stated operational and financial objectives, as
established in the project charters. Achieving results is critical and is a requirement for certification
Objectives:
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Identify what steps in your current process are value added versus wasteful.
Understand how applying the lean methods and tools can positively impact the customer’s
experience and your organization’s financial performance.
Complete a value stream improvement project to showcase your newly learned skill and achieve
operational and financial objectives.
Lean Expert Certification Requirements:
To attain Juran’s Lean Expert Certification, the participant must complete the following requirements:
1. Successfully complete Lean Expert training with active participation (complete all online modules
and attend all live webinar sessions for online workshops).
2. Pass the open book, online exam, with a score of 70% or greater, within one month from the last
day of training. The exam will unlock in IMPRO once you complete the last module in training. If
you have any questions please click on the “help” button on IMPRO.
3. Successfully complete a Lean project within 1 year from the last day of training. This project is
carried out during the course of the training (successful completion is defined as “using the Lean
methodology to correctly achieve operational and financial objectives”). Supporting project
templates and checklists can be found in the project files sent to you or in our Knowledge Base.
4. Submit a final project report (e-copy) to your Juran Certifier.
5. Successfully complete the project review with your Juran Certifier (the candidate presents his/her
project and answers questions posed by the Juran Certifier).
6. If a second review of your project is required, there is an additional fee.
Upon successful review of your project, the participant will electronically receive a certificate stating that
they are “Juran Lean Expert Certified.”
IMPRO
Your learning journey will take place on our platform, IMPRO. IMPRO gives you access to a
comprehensive suite of online training modules and learning plans, all of which are designed to address
key knowledge gaps in your company. Every course has been devised by Juran’s team of experts and can
be completed at your own pace, minimising the impact on essential day-to-day business operations. Our
focus is to close the quality skill gaps witnessed in thousands of organizations around the world.
In addition to the self paced learning and instructor led webinars hosted on IMPRO, you will have access
to our Knowledge Base as well. The IMPRO Knowledge Base is Juran’s self service way to transfer
knowledge to our customers to improve performance. It is a quick and easy way to search for anything
quality management related to find an answer, a template, a tool, or browse through our published
articles. The Knowledge Base will be continuously updated with new content as we strive to incorporate
all 75 years of Juran’s research and experience.
For a demo, please contact Matt Muller at mmuller@juran.com
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Agenda - Lean Expert
11.58 Hours of Self-Paced Learning
4.5 hours of live webinars with a certified Juran Instructor
30
Webinar: Program Introduction
Instructor: Michael Stamp, EVP, Juran
September 2, 2020 @ 1 PM ET
Unit 1
20
Putting the Trilogy to Work Today
How to make continuous improvement efficiently happen in today’s organizations.
30
The Need for Change and Continuous Improvement
An introduction to why organizations must continue to develop processes and services that
satisfy organizational and customer needs.
25
Introduction to Variation and Waste
An introduction to process variation and the waste that variation creates.
15
Continuous Improvement Structure
Different high-level components of a Continuous Improvement program.
35
Effective Teams
An introduction to teams, and the team skills necessary to work well together on improvement
projects.
15
Overview of Improvement Methods
An overview of the Lean, Six Sigma, and Quality by Design improvement methodologies.
10
What is DMAIC
An introduction to the Six Sigma DMAIC improvement methodology and how to identify and
improve process effectiveness.
20
What is Lean
Lean improvement methodology and how to identify and eliminate process waste.
25
The Financial Case for Improvement
An introduction to how a continuous improvement program can impact an organization's
bottom line.
30
Introduction to Selecting Projects
This module is an introduction to selecting appropriate continuous improvement projects that
fit in with an organization's strategic plan.
60
Webinar: Unit 1 Review
Instructor: Michael Stamp, EVP, Juran
September 16, 2020 @ 1 PM ET
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Unit 2
10
Improvement Tool: Stakeholder Analysis
An introduction to stakeholder analysis, a tool used to gauge important stakeholders views of
a problem or project before committing resources to tackle them.
20
Improvement Tool: Juran’s Pareto Analysis
Introduces the Pareto Principle and Pareto Analysis. This is a tool that helps project teams
differentiate the "vital few" from the "useful many." It essentially shows that a small number of
sources account for the majority of a problem.
15
Improvement Tool: Voice of the Customer Matrix
This module introduces the principles of the Voice of the Customer, Key Issues, and Critical to
Quality, all important aspects when working on an improvement project.
10
Improvement Tool: Brainstorming
An introduction to Brainstorming, a tool used to generate many ideas on a topic without
judgement. This tool encourages every team member to participate and contribute ideas.
20
Improvement Tool: SIPOC Diagram
Introduces the SIPOC Diagram. SIPOC stands for Supplier, Input, Process, Output, Customer,
and this is a high-level process map that determines the boundaries of an improvement
project.
10
Improvement Tool: Stratification
This module introduces Stratification. Stratification is the breaking apart of data to reveal
patterns and allow for examination in many different ways.
20
Improvement Tool: Data Collection Plan
An introduction to Data Collection Plans. A data collection plan is a tool used to define a clear
strategy to efficiently collect reliable information that will be used to prove root causes.
15
Improvement Tool: Introduction to Measurement System Analysis
This module is an introduction to analyzing measurement systems.
15
Improvement Tool: Detailed Process Mapping
This module introduces Detailed Process Mapping.
25
Lean Tool: 6S
This module is an introduction to 6S and its use in improvement projects.
15
Lean Tool: Value Stream
This module is an introduction to value stream and value stream mapping.
10
Lean Tool: Spaghetti Diagram
This module is an introduction to Spaghetti Diagrams, a useful addition to process mapping.
60
Webinar: Unit 2 Review
Instructor: Michael Stamp, EVP, Juran
September 30, 2020 @ 1 PM ET
Unit 3
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15
Lean Tool: Demand and Capacity
This module is an introduction to gauging demand and identifying a processes capacity.
15
Lean Tool: Inventory Analysis
This module is an introduction to strategic inventory analysis.
10
Lean Tool: Constraints
This module is an introduction to constraints.
10
Improvement Tool: 5-Why Analysis
This module introduces 5-Why Analysis, a tool that helps identify potential causes of
problems through repeatedly asking Why until you reach a root cause.
15
Lean Tool: Improving Process Flow
This module is an introduction to improving process flow.
15
Lean Tool: Rapid Improvement Events
This module is an introduction to conducting Rapid Improvement Events.
10
Improvement Tool: Failure Mode and Effect Analysis
This module introduces Failure Mode and Effect Analysis (FMEA).
60
Webinar: Unit 3 Review
Instructor: Michael Stamp, EVP, Juran
October 14, 2020 @ 1 PM ET
Unit 4
20
Lean Tool: Quick Changeovers
This module is an introduction to Quick Changeovers.
25
Lean Tool: Total Productive Maintenance & Maximizing Equipment Performance
This module is an introduction to maximizing equipment performance and total productive
maintenance.
10
Lean Tool: Kanban
This module is an introduction to Kanban.
10
Improvement Tool: Process Control Plan
This module introduces Control Plans. A control plan is the means to document how to
monitor a revised process or product and ensure that it remains within specification.
15
Improvement Tool: Mistake Proofing
This module introduces Mistake Proofing. Mistake Proofing is the act of making a task
difficult to perform incorrectly.
60
Webinar: Unit 4 Review
Instructor: Michael Stamp, EVP, Juran
October 28, 2020 @ 1 PM ET
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