AUDITOR/LEAD AUDITOR COURSE
LEARNING ACTIVITY 4
ACADEMY DIVISION
NON-CONFORMITY
Maximum Time: 1 HOUR
Output Requirements: draft your answers to the tasks on this paper
Task
Identify the most appropriate clause for the non-conformity
Non- conformity
1
2
3
4
5
6
7
8
9
10
The management review agenda has not included a
review of internal audit findings for over a year
The company is 3 months behind schedule with its
internal audits
The quality policy had not been communicated to the
staff
There were a number of items segregated in the
quarantine area, although there were no records to
indicate what, if anything, was wrong with them
The company vehicles were in a poor state of repair
and consequently broke down regularly
The company had no formal documentation to control
production planning (e.g. plans, rotas, schedules)
The quality objectives were not measurable
Induction requirements for different categories of staff
were not defined
Although it was a customer requirement, the ABX
components were not stamped with an individual bar
code
Nothing at all had happened with the customer survey
that was completed six months ago. The returns had
simply been filed away
Clause
Justification
9.3.2(c)
9.2.1
5.2.2
8.7.2(a)
7.1.3 c
8.1, 8.5
6.2.1
7.2 a/b
8.5.2
9.1.3
Although there was an approved supplier list, there
11 was no ongoing, documented method for monitoring
8.4.1/8.4.3
8.3.2
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12
supplier performance
The design project was operating without any sort of
plan
QFO-ACAD-002-009-01 rev 01
AUDITOR/LEAD AUDITOR COURSE
LEARNING ACTIVITY 4
ACADEMY DIVISION
Non- conformity
Clause
Justification
The company had no consistent way for handling
13 customer enquiries and it was found that all office staff
14
15
16
17
18
9.1
10.2
8.6
4.1
5
4.2
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19
did things differently resulting in frequent errors
The complaint register contained details of the same
complaints cropping up time and time again
During servicing operations it was noted that the
mechanics did not cover the seats in the automobiles
with the result that seats often got dirty
They have not been determined external issues
There is no evidence to determine the input and output
elements of the QMS and its processes
Management responsibilities are not clearly explained
There is no documented information on monitoring
stakeholders
QFO-ACAD-002-009-01 rev 01