Manan Bhola
143 Elmhurst Drive
Etobicoke, ON M9W2k5
Tel: 647-641-0312
Email: manan.bhola@yahoo.com
LinkedIn: https://linkedin.com/in/manan-bhola/
HIGHLIGHT OF QUALIFICATION________________________________________
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Around two year of experience in customer service.
The ability to multi-tasking with attention to details under tight deadlines.
Flexible teammate and adapting successfully in an organizational environment.
Ability to work in fast-paced environment.
Strong Problem-solving skills.
EDUCTION _______________________________________________________
Global Business Management- Ontario Graduate Certificate
2018 – Expected date 2020
Humber College Institute of Advanced Technology and advanced learning, Etobicoke ON
Key Courses: Project Management, Statics, Computer Analytic skills
Bachelor of Commerce Honors
Trinity Institute of Professional Studies, Delhi India
2015-2018
WORK EXPERICENCE_______________________________________________________
Sales Associate
Fido, Canada
 Handle all issues and concerns for customers
 Meet and exceed monthly sales targets
 Working in a fast-paced environment
 Acting as brand ambassadors, educators, problem solvers
Currently Employed
Merchandiser Associate
2019
PepsiCo, Canada
 Enhancing customer experience & making the company more productive.
 Responsible for stocking main shelf with all Pepsi products in major grocery stores.
 Ability to work in least supervision.
 Managing time effectively and completing assigned task done.
Technical Sales Associate
Dell Convergys, Delhi India
2017-2018
 Handling customer’s queries and helping them to fix their computers.
 Creating refunds, dispatch and Arranging a Technician visit to reduce customer effort.
 Helping customers install software and provided knowledge regarding their computer.
 Promoted different services of Dell which helped to increase the revenue of the company.
Customer Relationship Management
Amazon Concentrix, India
2016-2017
 Respond to queries of customers regarding order, return exchange, tracking of order.
 Provide information about the products.
 Promote services.
 Investigate complaints and update accounts.