1. Parkers Appliances wants to improve the quality of and lower the costs in its service
department. A strategy being considered involves directing technicians on exactly how to
complete service calls, which should improve customer service in addition to lowering
labor costs. In addition, the technicians will work under a contract so the company
doesn't have to pay the employer's share of Social Security for those workers. Is this a
possible strategy for Parkers Appliances to employ?
A: False
2. Name the agency that is responsible for tracking changes in the composition of the U.S.
labor force and forecasting employment trends.
A: the Bureau of Labor Statistics
3. Identify the correct statement regarding the composition of the U.S. labor force during
the projected 2016–2026 period.
A: Despite a small increase in the number of young workers, the overall workforce
will be aging.
4. In high-tech industries, such as computer software development, employers press the
federal government for immigration laws that allow for a greater supply of foreign-born
workers. What is the main reason these companies cite for that effort?
A: Qualified technical workers are scarce in the United States.
5. Managing cultural diversity involves
A: encouraging career development for women and minorities.
6. Given the increasing use of computers to do routine tasks, which skill is most likely to be
actively sought by U.S. employers today?
A: interpersonal skills
7. Fred is the project manager. He encourages his team members to have brainstorming
sessions before initiating a project to determine the best method to deliver positive
results. He provides his team members with complete authority to execute all production
tasks independently. This scenario indicates that Fred promotes
A: employee empowerment.
8. How has the use of employee empowerment affected the recruitment process in the
United States.?
A: It has shifted the focus away from technical skills to general cognitive and
interpersonal skills.
9. In what way does teamwork make work more significant?
A: Team members contribute to quality and assume many activities traditionally
reserved for managers.
10. During downsizing, the HRM function must "surgically" reduce the workforce by cutting
only the workers who are less valuable in their performance. What is a reason for this
being difficult to achieve?
A: The best workers may leave before the organization lays off anyone.
11. An accounting firm is in the process of interviewing candidates for the position of
receptionist. A job candidate arrives at an interview accompanied by a service dog.
Which action by an employer would best meet the requirements of equal employment
opportunity?
A: describing job requirements and asking the employee how she would meet them
12. To prove disparate impact in court, a plaintiff in a discrimination lawsuit must show an
employer's intent.
A: False
13. A manager who promises a raise to an employee only if they participate in sexual
activities is said to be engaging in quid pro quo harassment.
A: True
14. Karen is a human resource specialist. To gain competency in her field, she keeps up with
business news related to human resource management. One area of the news she pays
attention to is coverage of the cases the Supreme Court hears each year. Why would
stories about the Supreme Court be relevant for Karen's career?
A: The Supreme Court may issue rulings that interpret employment law.
15. Mark and Amy hold the same position at an organization. However, Mark is paid more
than Amy. According to the Equal Pay Act of 1963, what will strengthen the fact that the
pay difference is a legal one?
A: Mark works the night shift.
16. Which statement reflects a violation of the Age Discrimination in Employment Act?
A: Employees over the age of 40 are forced to retire as part of a company's
downsizing program.
17. Edward leaves an organization for three years to fulfill military duties. Which
observation is true of his employer's obligation to reemploy Edward under the Uniformed
Services Employment and Reemployment Rights Act?
A: The employer must reemploy Edward with the same seniority and status he
would have earned if his employment had not been interrupted.
18. According to the affirmative-action plan required by the Office of Federal Contract
Compliance Programs, which term refers to a comparison of the race, sex, and ethnic
composition of an employer's workforce with that of the available labor supply?
A: utilization analysis
19. Under the Occupational Safety and Health Act's Hazard Communication Standard,
organizations must have __________ for chemicals that employees are exposed to.
A: material safety data sheets
20. What is the legal basis for considering sexual harassment to be illegal discrimination?
A: It is a form of sex discrimination.
21. Applying industrial engineering to a job essentially increases its complexity.
A: False
22. Which statement is true of work flow analysis?
A: Outputs may be tangible or intangible products of the work processes.
23. David and Laura are planning an e-commerce company for business travelers. They want
to be sure that all the employees have a wide scope of decision-making authority. Which
kind of organizational structure is most appropriate for this kind of work?
A: divisions focused on customer groups
24. What is a basic difference between job specifications and job descriptions?
A: Job descriptions look at a job's activities, and job specifications look at the
qualities needed to do the job.
25. Which statement is true of competency models?
A: They help HR professionals ensure that all aspects of talent management are
aligned with an organization's strategy.
26. According to the Job Characteristics Model, what best describes task identity?
A: the degree to which a job requires completing a "whole" piece of work from
beginning to end
27. What is the objective of job enlargement?
A: to make jobs less repetitive and more interesting
28. GGT Ad Agency, an advertising firm, requires its employees to be at work between the
hours of 11:00 a.m. and 2:00 p.m. This work rule allows employees to work additional
hours before or after the time period in order to work the full day. Identify the job design
method implemented in this scenario.
A: flextime
29. Employees in a company's accounting department work 10 hours a day for 4 days a
week, while employees in the other departments work 8 hours a day for 5 days a week.
The flexible work schedule option affecting the accounting department is known as
A: a compressed workweek.
30. Sarah, an HR executive, observes that telework or telecommuting has been a rising trend.
She considers developing a policy to allow telecommuting at her company. Which
statement is a fact about telecommuting that would support implementing this policy?
A: Telecommuting may support a strategy of corporate social responsibility.