Soft skills
To pay the bills
Personal qualities you need to succeed in the workplace
COMMUNICATION
WHAT IS IT?
How we give and receive information and convey our ideas and opinions with
those around us.
WHY IS IT IMPORTANT?
You need to develop a variety of skills for both communicating TO others and
learning how to interpret the information received FROM others.
Communication Ranked #1 among Skills
• verbal (sounds, language, and tone of voice)
• audible (listening and hearing)
• non-verbal (facial expressions, body language, and posture)
• written (journals, emails, blogs, and text messages)
• visual (signs, symbols, and pictures)
ENTHUSIASM & ATTITUDE
What is it?
People who complete assigned tasks in an upbeat and cooperative manner
Why is it important?
Enthusiasm comes across as someone who is willing to do whatever it takes to
get the job done
Positive Attitude motivates others
TEAMWORK
WHAT IS IT?
Working with people who can work with others to create and develop projects
and plans
WHY IS IT IMPORTANT?
When everyone works together to accomplish goals, everyone achieves more.
NETWORKING
WHAT IS IT?
Talking with friends, family members, and acquaintances about your goals, your
interests, and your dreams that may help with pursing a career or getting a
job
WHY IS IT IMPORTANT?
Networking can lead to informational interviews that can help you not only
learn about possible career paths, but also be great exposure for you to be
thought of as a potential candidate when a job opens up.
Problem solving & critical thinking
WHAT IS IT?
The ability to use knowledge, facts, and data to effectively solve problems
Think on your feet, assess problems and find solutions
WHY IS IT IMPORTANT?
Problems may be large or small, but they need to be dealt with constructively
and fairly
professionalism
WHAT IS IT?
Conducting oneself with responsibility, integrity, accountability, and excellence
Communicating effectively and appropriately and always finding a way to be
productive.
WHY IS IT IMPORTANT?
To succeed and move ahead