Understanding
Individual and
Group Behavior
What is Organizational Behavior?
• Organizational Behavior is the study of
human behavior in the workplace, the
interaction between people and the
organization itself with the intent to
understand, predict and control human
behavior.
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Why Study Organizational
Behavior
Understand
organizational
events
Organizational
Behavior
Research
Predict
organizational
events
Influence
organizational
events
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The Study of Organizational Behavior
Psychology
Individual
Sociology
Social Psychology
Group
Anthropology
Organization
Political Science
Study of
Organizational
Behavior
Model of Individual Behavior
Role
Perceptions
Motivation
Individual
Behavior and
Performance
Ability
Situational
Contingencies
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Individual Differences
Influencing Work Behavior
Hereditary and
Diversity
Factors
Ability and
Skills
Personality
Perception
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Attitudes
Group
 Small number of people with
complementary skills who are
committed to a common purpose, set
of performance goals, and an
approach for which they hold
themselves mutually accountable
 Formal group
 Informal group
 Virtual group
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The Group as an Open System
INPUTS
THROUGHPUTS
OUTPUTS
Tasks
GROUP PROCESS
Task
performance
Goals, rewards,
resources
Technology
Membership
diversity
The way
members work
together
Member
satisfaction
Team viability
Group size
Role of the LEADER: To coach, mentor, and
appraise performance
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A good leader must understand the drivers
and barriers to high group performance…
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

DRIVERS
Interesting work
Recognition and
accomplishment
Experienced management
Leadership
Qualified team personnel
Professional growth






BARRIERS
Unclear objectives
Insufficient resources
Power struggle and conflict
Unsupportive management
Poor job security
Shifting goals and securities


Characteristics
Of HighPerformance
Groups
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Five Stages of Group Development
Forming
Getting to know
each other
Adjourning
Disbanding and
celebrating
accomplishments
Performing
Maturation in
relationships and
task performance
Storming
Dealing with
tensions and
defining group tasks
Norming
Building relationships
and working together
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Stages of Team
Development
Relationship Behavior
Performing
Norming
Storming
Forming
Task Behavior
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Building a Great Team
1. Conduct regular project meetings with
a focused agenda and timetable
2. Establish a team identity and create a
shared vision.
3. Facilitate group decisions by
identifying underlying problems,
generating alternate solutions,
fostering a consensus and followingup on solution implementation.
4. Accepting, managing and encouraging
functional conflict.
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