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Lean Training
Lean Basics 1
Design. Build. Ship. Service.
Business Excellence
GBE-KPO-2-001-00 Lean Basics 1 Rev.04
1
Document Title:
Lean Basics 1
Document#
GBE-KPO-2-001-00
Organization:
Global Business Excellence
Revision:
04
Document Owner:
Chuah Khar Yee
Effective Date:
December 11, 2008
APPROVALS
NAME
Ganesh S Maniam
REVISION
04
TITLE
Director
DEPT NAME
Global Business
Excellence
REVISION HISTORY
DESCRIPTION OF CHANGE
Document formatted as per DMS policy
DATE
December 11, 2008
ORIGINATOR
Chuah Khar Yee
RELEASE DATE
December 11, 2008
This document is proprietary and confidential property of Flextronics.
GBE-KPO-2-001-00 Lean Basics 1 Rev.04
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Table of Contents
Contents
Slide(s)
ƒ Overview & Scope
3
ƒ Objectives
4
ƒ A Brief History of Lean
6
ƒ The Flextronics Lean Enterprise (FLE)
13
ƒ Waste Elimination
16
ƒ Value Stream Mapping (VSM)
29
ƒ 5S & Visual Management
37
ƒ Super Market
55
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Overview & Scope
ƒ
Lean Manufacturing is a generic process management philosophy derived
mostly from the Toyota Production System (TPS) but also from other sources.
It is renowned for its focus on reduction of ‘Seven Wastes' in order to improve
overall customer value. *
ƒ
Toyota's achievement made "Lean" a hot topic in management science in the
first decade of the 21st century.
ƒ
Lean Manufacturing can be defined as:
"A systematic approach to identifying and eliminating waste (non-value-added
activities) through continuous improvement by flowing the product at the pull of
the customer in pursuit of perfection."
* Info Source: http://en.wikipedia.org/wiki/Lean_manufacturing
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Objectives
ƒ
Introduce Flextronics Lean Enterprise (FLE) and its elements
• Waste Elimination
• Value Stream Mapping (VSM)
• 5S & Visual Management
• Supermarket
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What Executives (Really) Need to Know
98% of Organisations that engage with Lean, Fail!!
WHY??? Lean is HARD!!!
Lean Thinking
It’s a people issue. That’s why it’s so hard. Getting people to
change – to do things differently than they have done them –
is really, really hard.
¾
Art Byrne, CEO Wiremold
If a company is really maniacal about Lean it takes two to three years
to go from kindergarten to first grade. That’s how tough it is.
¾
Mark DeLuzio, architect of the Danaher Business System, Danaher
Excerpts from the book “Lean Machines”
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A Brief History of Lean
Lean History Timeline
The Origins of Lean Manufacturing
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Lean History Timeline
Father of Management
Father of Motion-Time Study
Father of Assembly Line Concept
Industry Quality Transformation
Birth of TPS/Lean Concepts
Ohno
Shingo
“The Machine That Changed The
World”
“Lean Thinking”
Info Source: http://www.strategosinc.com
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The Origins of Lean Manufacturing
Lean Manufacturing has its’ root in the Toyota Production System (TPS). Several individuals at
Toyota were instrumental in developing and systematizing TPS. Among the most important
were:
Sakichi Toyoda (1867~1930)
• Japan’s “King of Inventors.”
• His concept of Jidoka (autonomation) is one of the foundational
principles of TPS.
• First applied toToyoda Power Loom equipped with a new weft-breakage
automatic stopping device (developed in 1896).
• World's first automatic loom with a non-stop shuttle-change motion, the
Type-G Toyoda Automatic Loom (developed in 1924).
• Founded Toyota Motor Co. in 1937.
For more info: http://en.wikipedia.org/wiki/Sakichi_Toyoda
Toyota Sedan Model AA
Type G Automatic Loom
Info Source: http://www.toyota.co.jp/en/vision/production_system/origin.html
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The Origins of Lean Manufacturing
Kiichiro Toyoda (1894~1952)
• Sakichi’s son.
• The TPS has evolved through may years of trial and error to improve efficiency
based on the Just–in–Time (JIT) concepts developed by Kiichiro Toyoda, the
founder (and second president) of Toyota Motor Corporation.
• Inherited Sakichi Toyoda philosophy, set out to realize his belief that “the ideal
conditions for making things are created when machine, facilities and people
work together to add value without generating any waste“.
• Conceived methodologies and techniques for eliminating waste between
operations, between lines, between processes. The result was the so called JIT
method.
• Drawing on his experience of introducing a flow production method using a chain
conveyor into the assembly line of a textile plant (completed in 1927) with a
monthly production capacity of 300 units.
• Introduced this method into the body production line at Toyota Motor Co., Ltd.'s
Koromo Plant (present day Honsha Plant), completed in 1938.
• He studied Ford’s production system and adapted it to the smaller, more diverse
Japanese market.
For more info: http://en.wikipedia.org/wiki/Kiichiro_Toyoda
Info Source: http://www.toyota.co.jp/en/vision/production_system/origin.html
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The Origins of Lean Manufacturing
Eiji Toyoda (1913 ~)
• By ensuring thorough implementation of Jidoka and the Just-in-Time method,
Eiji Toyoda increased workers' productivity in adding value and realized the
Toyota Production System, which enabled Toyota to compete head-on with
companies in Europe and the U.S.
For more info: http://en.wikipedia.org/wiki/Eiji_Toyoda
Taiichi Ohno (1912~1990)
• With strong backing from Eiji Toyoda, Taiichi Ohno helped establish the
Toyota Production System, and built the foundation for the Toyota spirit of
"making things" by, for example, creating the basic framework for the Just-inTime method.
• Known as the “Architect of TPS.”
• Systematized Jidoka, JIT, standardized work and kaizen into what we now
know as TPS.
• Father of the supermarket system of inventory control.
For more info: http://www.strategosinc.com/taiichi_ohno.htm
http://en.wikipedia.org/wiki/Taiichi_Ohno
Info Source: http://www.toyota.co.jp/en/vision/production_system/origin.html
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The Origins of Lean Manufacturing
Dr. Shigeo Shingo (1909~1990)
• In 1930, after graduation from Yamanashi Technical College, he went to
work for the Taipei Railway Company.
• In 1943, he was transferred to the Amano Manufacturing Plant in
Yokohama.
• In 1945 and 1946 and also began a long association with the Japanese
Management Association (JMA).
• In 1955, he began another long association, this time with Toyota. In
addition to his many consulting assignments in other industries. It is during
this period that he first started work on setups by doubling the output of an
engine bed planer at Mitsubishi's shipyard.
• In 1959, he left JMA to start his own consulting company. During the early
1960's, as an outgrowth of work with Matsushita, he developed his
concepts of "Mistake-Proofing“ (Poka–Yoke).
• In 1969, SMED was originated when he cut the setup time on a 1000 ton
press at Toyota from 4.0 hours to 3.0 minutes.
• During the 1970's, he traveled in Europe and North America on many
lectures, visits and assignments. He began to see Toyota's efforts as an
integrated system and began to assist several U.S. and European firms in
implementation.
Info Source: http://www.strategosinc.com/shigeo_shingo.htm
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The Origins of Lean Manufacturing
• By practicing the philosophies of “daily improvements" and “good thinking, good products"
the TPS has evolved into a world-renowned production system. Furthermore, all Toyota
production divisions are making improvements to the TPS day and night to ensure its
continued evolution.
• At least as important as the tools that these founders discovered, was the realization by
top Toyota management that for the system to work, workers must be continuously
trained, motivated, and properly supported at all times.
Info Source: http://www.toyota.co.jp/en/vision/production_system/origin.html
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The Flextronics Lean Enterprise (FLE)
The Flextronics Lean Enterprise (FLE)
Sequential Applications of Tools
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The Flextronics Lean Enterprise (FLE)
Adding Value and Eliminating Waste
FLE
Pull
Production
Single Piece
Flow
Stop @
Abnormality
JIT
Jidoka
Takt Time
Production
Level Loading
Autonomation
Heijunka
Sequencing
VSM, 5S, Supermarkets
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Sequential Application of Tools
7. Jidoka
Stop at Abnormalities
Human Intelligence into machines
5. JIT
6. Prod Prep Process (3P)
Takt Time
Standard work
Single Piece Flow
Takt Time
Pull Production
Standard WIP
Flow
Op Sequence
Kanban
Degree
of
Change
+
Impact
4. Heijunka
Level Loading
Sequencing
1. 5S
Seiri - Sort
Seiton - Set In Order
Seiso – Shine / Sweep
Seikets - Standardize
Shitsuke - Sustain
2. Material
Presentation
Receiving
Break Bulk
Supermarket
Kitting
3. VSM
Current State
Future State
Time
Value
ValueStream
Streamisisthe
theFoundation
Foundation
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Waste Elimination
Seven Wastes (TIMWOOD)
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Understanding & Eliminating Waste
“Begin by learning the FUNDAMENTALS. If you learn the wrong ideas
about fundamental matters, you are likely to continue to make mistakes
later, no matter how enthusiastic you are about implementing improvements.”
The Seven Types of Waste…
•
•
•
•
•
•
•
Transportation
Inventory
Motion
Waiting
Overproduction
Over Processing
Defects
TIMWOOD
Waste
WasteExists
ExistsIn
InEvery
EveryProcess…Eliminate
Process…EliminateIt!
It!
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The Universal Lean Principle
Info Source: http://www.lean.org/WhatsLean/Principles.cfm
Value Stream
Identify the wastes in the Value
Stream and remove all the
wastes
Value
Flow
Correctly Specify Value
of Product/Service with
Customer in mind
Make the Product and
Value Flow Smoothly
Pursue
Perfection
Pull
Produce only to the Pull
of Customer Demand
Wastes Elimination as
an Ongoing Process
towards Perfection
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Defining Value
Value Added Activity
Something customers are willing to pay for…
- AND changes the form, fit, or function of materials or information …
- AND Is being done right the first time.
Non -Value Added Activity
All other actions and unwanted features are by definition…WASTE
adding no value to the customer….simply raise costs in our business!
Before
After
Time
Value Added Work
Non Value Added Work
Eliminate
EliminateNon-Value
Non-ValueAdded
AddedActivity
Activity
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Understanding & Eliminating Waste
Observe that 2 Things are ALWAYS happening
concurrently. . . . . .
Things that should be done
WORK
Things that should not be done
WASTE
Before
After
Time
Value Added Work
Non Value Added Work
“It”…Either
“It”…EitherAdds
AddsValue
Valueor
orDoes
DoesNot
Not
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Waste #1 - Transportation
• Requires Equipment
• Increases Handling Damage
• Necessary … Must Minimize
This is what you are striving for…
Orbital
Weld
Weld
End Finish
Weld
End Finish
Flex
Torch
Braze
Mech.
Clean
Mech.
Clean
Mark
Hydro Test
Machines
MachinesNext
Nextto
toEach
EachOther
Other…Transport
…TransportTime
TimeMinimized
Minimized
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Waste #2 - Inventory
• Ties Up Working Capital
• Takes Valuable Space
• Risk of Obsolescence
Poor product quality
Frequent breakdowns
Long changeovers
Inventory levels
High spoilage
Unplanned stoppages
Slow running
Waste
WasteAsks
AsksFor
ForMore
MoreWaste
Waste
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Waste #3 - Motion
• Ergonomic Concerns
• Labor Efficiency
• Wasted Cycle Time
???
sitting
climbing
turning
around
walking
bending
lying down
searching
choosing
Before
After
Treat
TreatOperators
Operatorsas
asSurgeons…Everything
Surgeons…EverythingWithin
WithinReach
Reach
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Waste #4 - Waiting
• Increases Lead Time
• Increases Work in Process
• Slows Response to Customer
When
WhenInventory
InventoryWaits
WaitsYour
YourCustomer
CustomerWaits
Waits
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Waste #5 – Overproduction
• Ties Up Working Capital
• Takes Up Floor Space
• Hides Process Problems
Do
DoNot
NotProduce
ProduceWhat
Whatthe
theCustomer
CustomerDoes
DoesNot
NotNeed
Need
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Waste #6 – Overprocessing
• Create Delay
• Increase Opportunity for More Defects
• Do not Add Value By Definition
Manual Entry of Information
Match
MatchPhysical
PhysicalMovement
MovementWith
WithSystemic
SystemicTransaction…Strive
Transaction…Strivefor
for1:1
1:1Ratio
Ratio
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Waste #7 - Defects
• Upset Customers
• Consume Resources
• Choke Flow
Reworking
ReworkingDefects
DefectsIsIsWasteful…Sending
Wasteful…SendingThem
Themto
toCustomers
CustomersisisOutrageous
Outrageous
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(7 Wastes) + 1 Waste – Skills (Unutilized Skills)
• Unutilized resources of skill/knowledge from the shop floor worker
Skills
Skillsnot
notUtilized
Utilized
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Value Stream Mapping (VSM)
Current State Map
Future State Map
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What is the Value Stream?
Supplier
Flextronics :
Suppliers
Flextronics Ops :
Plant/Service
Repair Shop
Flextronics :
Customer
Customer
TOTAL Value Stream
See
Seethe
theWhole
WholeProcess
Processfrom
fromStart
Startto
toFinish
Finish
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Levels of Mapping
Process
ProcessLevel
Level
Single
SinglePlant
Plant
(door
(doorto
todoor)
door)
Multiple
MultiplePlants
Plants
Across
Across Companies
Companies
Can
CanBe
BeUsed
Usedat
atAny
AnyLevel
Levelin
inthe
theBusiness
Business
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Why do Value Stream Mapping?
• Understand current state - Big picture point of view
• Shows the ratio of Non-Value Added to Value Added Time
• Exposes sources of waste - not just waste
• Shows linkage between the seven types of flow
Forms
Formsthe
theBlueprint
Blueprintfor
foraaLean
LeanImplementation
ImplementationPlan
Plan
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How do we start?
1
Product
ProductFamily
Family
Identify the Value Stream for every major product
family / program Concept to launch - Order to delivery
2
Current
CurrentState
State
Drawing
Drawing
Map the current state - Identify all the actions that
don’t create value (VA/NVA/VE*)
3
Future
FutureState
State
Drawing
Drawing
Develop and map concepts for the future state as a
management team & communicate your vision to your
team
4
Implementation
Implementation
Plan
Plan
Develop metrics & determine goals … How success
will be measured?
Develop actions and drive toward future state
Note: VE is Value Enabler, e.g. ISO, OSHA, ANSI/ESD S20.20, MSC, RoHS, etc
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What will be seen?
The 7 Types of ‘Flow’
1.
2.
3.
4.
Material – Raw
Material – WIP
Material – Finished Goods
Information
• Act on material
• Load into machine
• Move it from 1 bucket to another
5. People
• Standard Work
• Takt Time
6. Equipment
• Carts
• Conveyors
• Andons
• Racks
• TPM
7. Engineering / Tools
• Quality
• Tooling
• Cutting tools
• Programs
The
TheProblems
Problemsas
aswell
wellas
asthe
theAnswers
AnswersLie
LieWithin
Withinthe
theFlow
Flow
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Guidelines for Mapping
•
Start at the customer and work backwards
•
Walk the actual flows
•
Don’t Map the Organization but the flow through it
•
Don’t be too detailed this is an overview
•
Use pencil not power point … quick and crude
Pretend
Pretendyou
youare
arethe
the‘product’
‘product’…
…And
Andfollow
followthe
the‘product’
‘product’path
pathflows
flows
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Example of Current State VSM
Forecast 3mths Firm
Monthly
Material
Specialist
Program
Administrator
Forecast
Supplier
Customer
Firm
Weekly
Production
Control
MENLO
Hub
Daily
Shipment
Plan
Loading Plan
(Weekly, Daily)
Suppliers
Suppliers
ICT
Yield: 96%
SMT-WAVE
Yield: 90%
MLT
Processing
7200 sec
Time
: Supplier
: Manual
Transport
1 day
: Fork lift
: Store
1 day
7200 sec
FVMI
Yield: 90%
Coating
Yield: 90%
1 day
7200 sec
FQA
Yield: 90%
1 day
1 day
7200 sec
: Picking cart
: Material
Flow(Blue)
: Information
Flow(Black)
: Process
: Truck
: Process
Flow(Black)
: Receipts
: PC
Packing
Yield: 90%
7200 sec
E
V
7200 sec
: Elevator
Total:
MLT: 5 Days
PT: 43200
MLT : Manufacturing Lead Time
PT: Processing Time
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: Inventory
Customer
37
5S’s & Visual Management
Sort
Set in Order
Shine
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Standardize
Sustain
38
Introduction to the 5S’
Sort (Seiri)
…
Proper Arrangement
Set in Order (Seiton)
…
Simplify/Clean up
Shine/Sweep (Seiso) …
Cleanliness
Standardize (Seiketsu) …
Orderliness
Sustain (Shitsuke)
Self Discipline
…
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Definition
What is the 5S?
• Establish standards to detect an abnormality
• Create and maintain an organized, clean and safe
work area
• Conditioning discipline for Action Workout
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Step 1 : Sort (Seiri)
PURPOSE
ASK YOURSELF
Eliminate all unnecessary items …
Items not needed now for production
What do we need?
What can we remove?
When
WhenIn
InDoubt
Doubt. .. .. .Throw
ThrowItItOut
Out
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Step 2 : Set in Order (Seiton)
PURPOSE
ASK YOURSELF
Organize and arrange what you need
What do we need to use 1st, 2nd … Where should it be?
Everything
Everythingyou
youREALLY
REALLYNeed
Needat
atyour
yourFingertips
Fingertips
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Step 3 : Shine (Seiso)
PURPOSE
ASK YOURSELF
Identify abnormalities by visually sweeping the area
Does this belong here? Is it needed right now?
Be
Beable
ableto
toquickly
quicklydetect
detectan
anabnormality
abnormality
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Step 4 : Standardize (Seiketsu)
PURPOSE
ASK YOURSELF
Arrange items so that they can be found quickly by anybody
Does everything has a place? Is everything in its place?
Anyone
Anyoneshould
shouldbe
beable
ableto
toeasily
easilyunderstand
understandproper
properarrangement
arrangementand
andabnormalities
abnormalities
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Step 5 : Sustain (Shitsuke)
PURPOSE
Leadership responsibility to sustain the first 4S’s
ASK YOURSELF
5S’s
Level
5
Level Of Improvement
Level
4
Level
3
Level
2
Level
1
Are the actions clearly defined? Clear ownership?
Sort
Simplify
Sweep
Standardize
Self Discipline
Anything not required for
immediate production is
removed from the line.
All items can be easily
retrieved by anyone;
they are clearly marked.
Immediate actions taken
against abnormalities;
Shop kept orderly on a
continuous basis.
Material layout, assembly, Immediate actions taken
& communications are
against assembly
documented, standardized abnormalities.
& followed rigorously.
Non-utilized cabinets,
benches, tables, etc.
identified and
removed from area.
Standardized item
quantities are established;
Shadow boards are
utilized.
Daily cleanliness
inspection of
equipment, tools
and supplies.
Area’s individuals take
Establish & follow
standard procedures.They ownership; standards
are clear, up-to-date, and are followed.
displayed in work areas.
Unneeded materials
removed from plant;
not stored away.
Needed items have
dedicated locations
which are clearly
labeled.
Visual controls
established and well
marked for work area.
Labeling of items with
required quantities are
standardized.
Daily checks performed
by area leaders;
standards are regularly
reviewed and updated.
Needed and unneeded
materials have been
identified and
separated.
Needed items have
been safely stored
and organized.
Area team leaders
identified and
responsibilities
documented.
Procedures are
documented, but not
consistently followed.
Periodic checks are
performed by area
leaders.
Needed and
unneeded materials
are mixed throughout
the work area.
Items are placed
randomly throughout
the work place.
Work areas unkept; No
visual controls in place.
Information is “hidden”
in the computer system.
No procedures in place.
No area checks are
performed; standards
are not established.
Steps of Implementation
Easy
EasyTo
ToMeasure
Measure…
…Stay
StayFocused
Focused
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(5S) +1 : Safety
•
•
•
•
Safety must be in everyone mind all time.
Safety is the 1st item when you are doing any kind of Improvement
Safety cannot be compromised with all the other 5S’s activities.
Zero tolerance to any industry
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Keys to 5S’s Success
•
Get everyone involved.
•
Integrate 5S Principles into daily work requirements.
•
Communicate need for 5S, roles of all participants, how it is implemented.
•
Be consistent in following 5S Principles in all areas
•
Business Team Leader involvement is a must!
•
Follow through -finish what is started - 5S takes effort and persistence.
•
Link 5S activity with all other Action Workout initiatives.
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The Foundation
The 5S is the foundation for
Flextronics Lean Enterprise.
In order to visually detect
any abnormal condition,
we need to establish
Visual Management & Standards.
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5S’s Leadership Responsibility
• Management at all levels must be committed to establishing and maintaining
the 5S process.
• Before people leave work for the day, everyone must ensure that the cell meets
5S principles.
• The use of checklist for monitoring adherence, quantifying results of cell
inspections and prominent display of each area’s results are tools which
management can use to help sustain the process.
• Management must lead by example.
• Walk the Talk!
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Create Standards….. Detect Abnormalities
Look here …
• 5 cowboys to drive 1000
cattle
• Should take one look and
understand the situation
• Clearly differentiate between
what is “Normal” and
“Abnormal”
• Detect what is “Abnormal”
Not here …
Don’t
Don’t“Manage”
“Manage”aaStandard
Standard…
…Detect
Detectthe
theAbnormality
Abnormality
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Create Standards….. Detect Abnormalities
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Create Standards….. Detect Abnormalities
Very
VeryEasy
Easyto
toDetect
DetectAbnormalities
Abnormalities! !
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Create Standards….. Detect Abnormalities
Which
WhichSituation
SituationisisEasier
Easierto
toManage
Manage??
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Create Standards….. Detect Abnormalities
All small parts
have defined
place
Vertical
Limit
Horizontal Limit
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Create Standards….. Detect Abnormalities
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Supermarket
Visual Management
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FIFO
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Supermarket
Supermarket is a stocking location for raw material/WIP/FG with the following
characteristics:
• Enables Visual Management.
• Right size to support level loaded plan.
• FIFO Material Flow.
• Controlled Entry/ Exit of Parts “locked” (as required…initially)
• 5 No's - No thinking, No searching, No counting, No checking, No waiting
What
Whatdo
doI Ilook
lookfor
forin
inaaSupermarket?
Supermarket?
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Example of Supermarket
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Example of Supermarket
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Example of Supermarket
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Example of Supermarket
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Example of Supermarket
2
In
4
Out
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Steps to Set-up Supermarket
1. Set break bulk area for Supermarket
2. Right Size of Supermarket
• Supermarket physical set-up should meet “Supermarket Evaluation Checklist”(Refer
to page 64) and the score should be 100%
• Start with “Right size of bin” which is based on consumption rate and condition
required by customer (production line)
• Min-Max and Re Order Point (ROP) shall be clearly defined and visually trigger
• Replenishment should be based on consumption pull
3. Right Size of Inventory
• Utilize the “Inventory Tracking Sheet” (refer page 68)
• Calculate right size of Inventory – Ideal Inventory (Min-Max / RoP)
• Isolate and Visualize excess inventory
4. Right Purchase Method
• Use Kanban as delivery control
• Trigger PO and delivery signal to supplier only if kanban issued
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How to Track Supermarket Implementation?
1. Height Requirements: Rack height is limited to human height or reachable with eliminated
motion climbing, searching and sorting
2. Address: Location, Part Number, ROP (Min/Max)
3. FIFO: Demonstrate an auto gravity pull gradient design FIFO mechanism
4. Pull Material: Shop floor providing Sequential pull systems. Supermarket issuing only what is
requested to replenish Production Material usage
5. Visual Management: Enable material order personal react to inventory level
6. No Waiting Transaction: All activities between raw material receiving and build on board
have been evaluated; eliminate non-value-creating waste such as waiting
7. Return Flow: Material return to supermarket flow as pre-define processes, Excess material
return to warehouse is under standard work control. An Integrated flow to abolish overprocess of re-verification/inspection, waiting along the returning process
8. Water Strider: Identify a group of operators work as Water Strider. Separated the job
function from normal assembly line operator
9. Work Standard and Combination Sheet: Define the work instructions and work route for all
Water-Strider
10. 5 No's - No thinking, No searching, No counting, No checking, No waiting
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Supermarket Evaluation Check-list
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Self Assessment for Supermarket
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Inventory Tracking Sheet
Inventory Tracking
Sheet
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Where to Learn More
Discussed in “Lean Thinking” by James Womack
Further developed and documented by the
Lean Enterprise Institute of Brookline, Ma.
as “Learning to See”
Find additional information at: www.Lean.Org
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Thank you
Design. Build. Ship. Service.
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