Electronic commerce(E-commerce):
Q/ what is the meaning of commerce ?
commerce: is the exchange of goods and services for money
Q/ what are the components of commerce ?
the component are:
1. buyer: these are people who wont to purchase a goods or
services
2. sellers: these are people who offer goods and services to
buyers
3. producers: these are people who create the products and
services that sellers offer to buyer
Q/what are the elements of commerce ?
1. You need a product or service to sell.
2. You need a place to sell the product.
3. You need to figure out a way to get poeple to come to your
place.
4. You need a way to accept orders.
5. You also need a way to money.
6. You need a way to deliver the product or services often know
as fulfillment.
7. Sometimes customers do not like what they buy, so you need a
way to accept returns.
Q/what is the meaning of internet ?
The Internet is an opne world-wide communication network,
linking countless computer network through mixture of private
and public telephone lines.
Q/why we use the internet ?
The internet and specially the web can be a device for reducing
three risks :
1. Demand risk
2. Innovation risk
3. Inefficiency risk
Q/what is the meaning of network ?
Network is a series of points or computer interconnected by
communication paths, network can interconnect with other
network to form global networks.
Q/what are the benefits of the network ?
1.
2.
3.
4.
Facilitates resource sharing
Provides reliability
Cost effective
Provide a powerful medium across geographical divide.
Q/ define the WWW ?
WWW: is the short form of world wide web, and it is a collection of
linked documents or pages that spon the internet.
Q/ for what purpose we use the following expressions(symboles):
(com, net, org, gov, mil, int)
1.
2.
3.
4.
5.
6.
Com: commerical purpose
Net: internet service providers
Org: nonprofit commercial groups
Gov:reserved for government
Mil: reserved for military
Int: reserved for international organization
Q/what are the kinds of geographical distance:
1. LAN: is the local area network wich is a small area sharing a
single server
2. MAN: is the metropolitan area network that can bridge serveral
LAN’S
3. WAN: is the wide area network wich is a broader covered area
that can include sevral MAN’S
Q/what is the meaning of E-commerce ?
E-commerce: is distributing, buying, selling and marketing product
and service over electronic system
Q/ what is the meaning of EDI and EFT
EDI: is the electronic data interchange, it is used to transfer
electronic docments or business data from one computer system to
another computer system.
EFT: are the electronic fund transfering it is used to transfer money
from one account to another.
Q/ drawdiagram wich shows the process of E-commerce ?
order
company
delivery
customer
World wide
web
shipment
internet
order
Order request
achivement
cart
E-nitification
Online
transectiom
Q/ what are the advantages of E-commerce ?
1. Saving time: using E-commerce everywhere and anytime.
2. Comprison: the customer can search many websites for finding
the lowest price of an item to buy.
3. Cost effective: E-commerce process needs few of employees,
therefore it reduces employee cost.
4. Economy benefits: there is no need for physical reposiories to
advertise or show the product to the customer.
5. Availability: the customer can buy/sell item at any time.
Q/what are the disadvatages of E-commerce ?
1. Security: a very important topic is security of payment process.
2. Fraud: the customer is always worried about his personal
information to be miused by thieves.
3. Unofficial website(fake): it effects badly on E-commerce anlits
development.
4. Product quality: there are no exact information about quality
of the product.
5. Bargaining: the customer is not able to bargain with
companies(sellers).
6. Shipping cost: online order will increase the shipment cost and
fees.
7. Satisfaction: there is no interaction between seller and
customer.
Q/ what are the features of E-commerce ? give an example for each
of them.
1. Ubiquity: ex: you can shop from your desktop at home, work
or from your car.
2. Global search: ex: you can order a book from USA and buy a
bag from CHINA.
3. Universal standards: ex: online universal standards are the
same wether you buy from CHINA or ENGLAND.
4. Richness: ex: any online merchant can deliver marketing
messages with text, video, audio to an audience of millions.
5. Interactivity: ex: a merchant in ENGLAND can engage with
consumers in AUSTRALIA and USA at the same time.
6. Information density: ex: reducing communication costs while
increasing accuracy and timeliness information.
7. A. Personalization: ex: a merchant can send you personally a
marketing message
B. customization: ex: the merchant is allowed to change the
delivered product based on user’s preferences
8. social technology: ex: millions of users are able to generate
content consumed by millions of other users.
Q/draw a diagram which shows the four categories e-commerce?
Business originating from:
Business
consumers
And selling to:
Business
B2B
C2B
Consumers
B2C
C2C
B2B=business to business
B2C=business to consumers
C2B=consumers to business
C2C=consumers to consumers
Q/talk briefly about the following types of e-commerce supporting your answer by a diagram?
1/business to business (B2B):
This types of e-commerce involves businesses selling to businesses.
For example : nestle company as a manufacturer sells its products (kitkat, candy bar) to retailers
(business owners)
business
organizations
Orders
processing
whole saler
sels
customer
orders
website
2/business to consumer (B2C):
This type of e-commerce involves businesses selling to consumers.
For example: dell computer company was one of the first companies that started selling its
product directly to consumer using e-commerce
business
organization
Order processing
customer
order
website
3/consumer to businnes (C2B):
This type enables consumers to offer products and services to companies and those companies
pay them.
For example: you create an idea to a specific company, and this company will buy your idea in
return
webiste
Places money
For particular
service
Order
processing
business
organization
Receives product
customer
Receives money
4/consumer to consumer (C2C):
This type means consumer sell to each other
For example: you may advertise your used car on an online website to sell it to another consumer.
Places
advertisement
webiste
Want to
Buy product
Want to
sell product
customer
1
Receives product
Receives money
customer
2
1/ credit card: the most popular form of payment it is simple to use: the customer has only to
enter their credit card number, date of expiry in the appropriate are on the seller’s web page.
To improve the security system, we use the CARD VERIFICATION NUMBER (CVN)
2/debit card: with the debit card, the customer can only pay for purchased with the money that is
already there in his/her account.
Q/ what is the difference between credit card and debit card?


With credit card: where the amount that buyer spends are billed to him/her and payment
are made at the end of billing period
While with debit card: the customer can only pay for the purchased goods with the money
that is already in her/his account