A process for addressing conflict between people and community building. They rely on reflective listening to offer everyone an opportunity to speak and be heard. These series of meetings can happen directly, indirectly, or structurally. Mutual Understanding Self Responsibility • Speak directly to the person you want to say something to. • How did the act and consequences affect you? • What were trying to achieve when you chose to act? Action Plan (to meet the needs, restore & re-integrate) • What would you like to offer to the party involved? • What would like to request from the other party involved?