Caller reached out to NYC Well to speak to counselor about Callers anxiety. Client is working currently a
part time job outside of his degree subject. Caller was unemployed for 3 years before, losing his job of 4
months. Caller has no dependents in-home currently. Caller was reminded of 24/7/365 availability. Caller
was offered survey before the end of call by counselor. Caller denies all SH/HI currently or in the past.
Caller reports experiencing SI in the last two months but not currently.
Caller reached out to NYC Well to speak to counselor about not being able to speak to his children. Client
was a marine and returned from many tours with PTSD. Caller is not allowed to see his ex-wife and
children. Caller has no dependents currently in home has no visitation. Caller is currently working full
time. Caller denies SI/HI questions currently or in the past. Caller became upset during safety questions
and requested to disconnect. Counselor did check safety and disconnected the call. Caller was reminded
of 24/7/365 policy. Caller was offered the survey at end of call by counselor.
Caller reached out to NYC Well to speak to counselor about friend. Caller reports that his friend has a
weapon desert eagle. However when asked if caller had SI, caller denied any currently. Caller reports that
client has stated his life is worthless without her. Caller disconnected abruptly during safety questions.
Caller also stated that his friend has not threatened to use the weapon form his knowledge. Caller was
not reminded of 24/7/365 policy. Caller was not offered survey due to disconnection.
Thanks again for reaching out and calling us today. Your main concern for reaching out today was your
family. It's has been a pleasure speaking with you today. Thanks again for reaching out remember we are
always here for your help and where available 24/7/365!
Caller reached out to NYC Well to speak to counselor about her family. Client was diagnosed with bipolar
and paranoia currently. Caller was not experiencing current symptoms of mental health concern.
Counselor did speak very quickly to client. Counselor check safety and ended chat. Counselor did sent
survey link. Caller denied all SI/SH/HI currently or in the past.
Caller reached out also because of recent bereavement of his son Caller requested to end conversation.
Counselor did complete safety assessment and disconnected the call. Caller denies any current SI/HI/.
Caller has attempted SI in the past. Caller has previously injured someone on the bus by cutting.
Caller reached out to NYC Well to speak to counselor about Medicare/Medicaid. Caller reports to hearing
voices years ago but not in the last two weeks. Caller was transferred to survey and reminded of 24/7/365
policy. Caller was given resources and information about mental health counselor.
about his difficulty sleeping. Caller denies all SI/HI/SH, questions current and past. Caller was not
reminded of 24/7/365 policy. Caller was offered survey at end of interaction. No dependents in home
currently.
Caller reached out to NYC Well to speak to counselor about feeling unmotivated and depressed. Client is
having issues with school and failed a class. Would like therapy without his parent’s knowledge. Client is
still on parents insurance. Counselor asked client to reach out his school this is the best way to prevent
his parents from knowing. Client’s feelings were normalized and validated by counselor. Caller denies all
SI/HI/SH, questions current and past. Caller was not reminded of 24/7/365 policy. Caller was offered
survey at end of interaction. No dependents in home currently.
Caller reached out to NYC Well to speak to counselor about anxiety and panic attacks. Caller’s feelings
were validated and normalized. Client requested to disconnect during mental health assessment.
Counselor asked to check client’s safety, and client agreed. Client answered 4 of the 7 assessment
questions and stated they were tired. . Caller was reminded of 24/7/365 policy. Caller was offered the
survey at end of chat by counselor. Dependents in home could not be assessed for.
Caller reached out to NYC Well to speak to counselor about not wanting to have intercourse. Counselor
originally thought this was a potential abuse case. However the person is not mentally ill or have
development delays as counselor thought. Client is actually into a fetish lifestyle and she is the child.
Client didn’t have a mental health concern. Counselor collected information and asked questions for
clarification. Counselor realized no abuse was going on. Checked the safety of client and ended
interaction. .
Caller reached out to NYC Well to speak to counselor about difficulty studying. Client is a 30 something
individual reaching out for support with poor reality testing. Client presented disorganized, tangential,
evasive, guarded, and with paranoid and persecutory delusions. Client currently denies suicidal ideation,
homicidal ideation, and self-injurious behavior. Crisis counselor provided validation, empathy, support,
and attempted to redirect the client and reality test with the client. Caller was reminded of 24/7/365
policy. Caller was offered the survey at end of chat by counselor. Counselor didn’t assess for dependents
at this point. Client denied Si/SH, currently or in the past. Client has experienced trying to harm boyfriend
after an assault. Client continuously mentions wanting to die. However continuously tell counselor he has
no thoughts of SI currently or in the past. Client would like to die now but only if it is natural.
Counselor placed client on hold to find their previous counselor. When counselor went back on the line
the connection was lost. Caller was not reminded of 24/7/365 policy. Caller was not offered survey due to
disconnection. Counselor could not complete safety assessment.
Caller reached out to NYC Well to speak to counselor about relational issues with mother, seeing black
shadows and suicidal ideation. Client and counselor came up with coping together. In addition to client
being open to alternative thinking concepts. Client has experienced SH. Client also has passive thoughts
of hurting someone. Caller was reminded of 24/7/365 policy. Caller was offered the survey at end of chat
by counselor. Client has no dependents in home currently.
Client reached out to NYC Well to speak to counselor about having an abortion today. Client’s feelings
were normalized and validated by counselor. Client is experiencing passive SI, with no plan. Client has
SH trying to give herself a miscarriage with vitamin C. Client denies all HI, currently or in the past. Caller
was reminded of 24/7/365 policy. Caller was offered the survey at end of chat by counselor. Client has no
dependents in home currently.
Frequent Caller reached out to speak to NYC Well counselor about drinking vodka. Client is in recovery
for alcohol and nicotine. Caller has no dependents in home currently. Caller denies current SI. Client has
not experienced SI in the last two months. Client has made 3 attempts on his life in the same year
before. Caller denies all HI currently or in the past. Client reports that he punched someone before.
Counselor normalized callers feeling and spoke about coping. Caller was reminded of 24/7/365 policy.
Caller was offered survey at the end of the call.
Frequent Caller reached out to speak to NYC Well counselor about depression. Counselor normalized
callers feeling and spoke about coping. Caller reports having SI to harm them-selves. However when
asked about the plan caller stated they had no plan. Caller was displaying passive SI currently. Did have
history in the past of one attempt. Caller was having thoughts of SH. No HI currently or in the past.
Caller was reminded of 24/7/365 policy. Caller was offered survey at the end of the call.
Frequent Caller reached out to speak to NYC Well counselor about feeling down. Caller is venting about
past relationships, current state in the world, and wanting to see the east coast again. Counselor
normalized and validated caller’s feelings. Caller denies any SI currently or in the past. Caller has no
dependents in home currently. Client reports wanting to beat up president Trump. Caller stated it’s just
a thought he would never do it. Caller has been sent jail for beating someone up in the past years ago.
Caller reports no current or past SH. Counselor did tell caller they would transfer to survey disconnected
the call by accident.
Frequent Caller reached out to speak to NYC Well counselor about family issues, and depressiveness.
Callers vented and feelings were normalized by counselor. Caller denied all SI/HI/SH currently or in the
past. Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the call. Caller
has no dependents clients daughter is currently living with the mother.
Frequent Caller reached out to speak to NYC Well counselor about and inpatient center. Caller reports
that she was texting and calling a man from middle school. The calls and text got inappropriate and the
person told her family. Caller reports that she is depressed and embarrassed by the incident. Counselor
did offer a few CPEPs in the client’s area. The client knows of Zucker Hillside Crisis Center and will go
there. Caller denies all SH/HI/SI currently or in the past. Caller was reminded of 24/7/365 availability.
Caller has two dependents in the home 5 and 3 years old. Husband will take care of the children while
the client is in the hospital.
Caller reached out to speak to NYC Well counselor about beating cancer. Client has beat cancer now
living life after has changed her whole life. Client’s feelings were normalized and validated by counselor.
Client disconnected during mental health assessment. Client disconnected abruptly. Client was not
reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments. Dependents in
home could not be assessed for. Client was not offered survey at the end of the interaction.
Caller reached out to NYC Well to speak to counselor about Callers anxiety. Client is working currently a
part time job outside of his degree subject. Caller was unemployed for 3 years before, losing his job of 4
months. Caller has no dependents in-home currently. Caller was reminded of 24/7/365 availability.
Caller was offered survey before the end of call by counselor. Caller denies all SH/HI currently or in the
past. Caller reports experiencing SI in the last two months but not currently.
Caller reached out to NYC Well to speak to counselor about not being able to speak to his children.
Client was a marine and returned from many tours with PTSD. Caller is not allowed to see his ex-wife
and children. Caller has no dependents currently in home has no visitation. Caller is currently working
full time. Caller denies SI/HI questions currently or in the past. Caller became upset during safety
questions and requested to disconnect. Counselor did check safety and disconnected the call. Caller was
reminded of 24/7/365 policy. Caller was offered the survey at end of call by counselor.
Caller reached out to NYC Well to speak to counselor about friend. Caller reports that his friend has a
weapon desert eagle. However when asked if caller had SI, caller denied any currently. Caller reports
that client has stated his life is worthless without her. Caller disconnected abruptly during safety
questions. Caller was not reminded of 24/7/365 policy. Caller was not offered survey due to
disconnection.
Thanks again for reaching out and calling us today. Your main concern for reaching out today was your
family. It's has been a pleasure speaking with you today. Thanks again for reaching out remember we
are always here for your help and where available 24/7/365!
Caller reached out to NYC Well to speak to counselor about her family. Client was diagnosed with
bipolar and paranoia currently. Caller was not experiencing current symptoms of mental health concern.
Counselor did speak very quickly to client. Counselor check safety and ended chat. Counselor did sent
survey link. Caller denied all SI/SH/HI currently or in the past.
Caller reached out to NYC Well to speak to counselor about his past substance use problem. Caller
reached out also because of recent bereavement of his son. Caller’s feelings were validated and
normalized. Caller requested to end conversation. Counselor did complete safety assessment and
disconnected the call. Caller denies any current SI/HI/. Caller has attempted SI in the past. Caller has
previously injured someone on the bus by cutting.
Caller reached out to NYC Well to speak to counselor about Medicare/Medicaid. Caller reports to
hearing voices years ago but not in the last two weeks. Caller denies all SI/HI/SH questions current and
past. Caller was transferred to survey and reminded of 24/7/ 365 policy. Caller was given resources and
information about mental health counselor.
Caller reached out to speak to NYC Well to speak to counselor about headache. Counselor explained the
scope of services and started speaking about how the caller feels. Caller has been feeling depressed
because she lacks a support system. Husbands and has family members who support her husband's
abusive ways in the past. Caller has no dependent in the home currently. Caller denies SH/SI/HI
currently or in the past. Caller was reminded of 24/7/365 availability. Caller was reminded of survey
before the end of the call.
Caller reached out to speak to NYC Well to speak to counselor about dealing with panic attacks. The
current therapy she is in is level 1 facility. The doctor stated she is displaying higher then level 1
behaviors right now. The doctor has referred her to a higher level of care. Caller denies SI/HI currently or
in the past. Caller reports making bold spots on her scale by picking her scalp. Caller was reminded of
24/7/365 availability. Caller was reminded of survey before the end of the call. Caller will listen to
positive affirmations on YouTube once off the phone. Caller has no dependents currently in home.
Caller reached out to speak to NYC Well to speak to counselor about being along and difficulty sleeping.
Caller reported sing physiatrist in the morning. Caller is also having a decline in callers ACL which
prompted the visit. Caller and counselor did have an issue while coping caller became upset.
Understandable this is a touchy subject for the caller is an 81 year old, disable, and homebound man.
Caller was reminded of 24/7/365 availability. Caller was reminded of survey before the end of the call.
Caller reached out to speak to NYC Well to talk about the stress from not having gas. Caller was
reminded of 24/7/365 availability. Caller was reminded of survey before the end of the call. Caller
denies SI/HI currently or in the past. Caller reports SH in the past over 20 years ago, caller was cutting.
Caller has no dependents currently in home. Caller reports to being in a rehabilitation center.
Caller reached out to speak to counselor about anxiety and crying spells. Caller did ask to go over some
coping exercises. Counselor was typing transition message for going into mental health assessment.
Caller then disconnected the call abruptly. Assessment could not be completed and survey was not
offered. Caller was not reminded of 24/7/365 availability. Callers’ dependents in home could not be
assessed.
Caller reached out to NYC Well to speak to a specific counselor Ashley. Caller reached out and asked
“Can I speak to the person I was speaking to”? Counselor stated this is Dee and Ashley is currently
unavailable. Caller then didn’t respond right away. Counselor then sent the 1st time lapse message then
caller disconnected. Client was not reminded of 24/7/365 availability. Client was not offered survey and
assessment was not completed. Counselor unable to assess for dependents.
Caller reached out to NYC Well to speak to a counselor about being incarcerated. Counselor was unsure
is the caller was being inappropriate or crying. Caller then stated a very inappropriate comment.
Extremely graphic us of sexual language. Counselor was forced to disconnect the call abruptly.
SI. Caller did state he was experiencing SI currently with no plan. Caller was reminded of 24/7/365
availability. Provided understanding empathy and validation. Caller was reminded of survey at end of
call.
Chatter reached out to speak to NYC Well counselor about breakup. Client was expressing passive SI,
with no plan, assessment couldn’t be completed. Client disconnected during mental health assessment.
Client was expecting a call and disconnected abruptly. Client was not reminded of 24/7/365 availability.
Counselor couldn’t complete safety assessments. Dependents in home could not be assessed for. Client
was not offered survey at the end of the interaction.
Frequent caller reached out to speak to NYC Well counselor about her sister taking her life. Client
reached out stating she was getting divorced. Client was very elevated when picking up the phone.
Client benefits from deep breathing and then completing the process. Client has 50/50 custody with
father of child. Client will not have the dependent again until next week. Counselor normalized and
validated caller’s feelings. Client denies all current and past Si/HI/SH. Caller was reminded of 24/7/365
availability. Caller was offered survey at the end of the call. Caller
Caller reached out because she works at an after school program and she has no friends there.
However now she is afraid they will move her to another site. Client has no dependents
Caller reached out to NYC Well to speak to a counselor about currently in home. Client’s feelings
were normalized and validated. Caller denied all SI/HI/SH currently or in the past. Caller was
reminded of 24/7/365 availability. Caller was offered survey at the end of the call.
Caller reached out to speak to NYC Well counselor about her neighbors. She calls them pigs and
nasty people. Client became abusive when speaking about these “black Blank”. Counselor
warned client that they would have to disconnect. Client then disconnected the interaction.
Client was not reminded of 24/7/365 availability. Counselor couldn’t complete safety
assessments. Dependents in home could not be assessed for. Client was not offered survey at
the end of the interaction.
Caller reached out to speak to NYC Well counselor about trying to stay sober. Client’s feelings
were normalized and validated by counselor. Client and counselor discussed coping skills for
substance use. Caller was reminded of 24/7/365 availability. Client has experience passive SI,
no plan now and in last two months. Client is passive experiencing HI, with no plan currently.
Client has no dependents currently in home.
Caller reached out to NYC Well to speak to counselor about abuse from her adoptive family. Client’s
feelings were normalized and validated by counselor. Client lives alone no dependents in home
currently.
Caller reached out to NYC Well to speak to counselor mistrust of doctors due to past experience. Client
reports that he was shot in the leg by father with bow and arrow. Client reports pulling his hair as selfharm and starching so hard he would bleed. Client is angry with his father and thoughts had about
dreams of his father. Client denies current SI, has attempted in the past. Client denies all HI, currently
and in the past. Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the
call.
Caller reached out to NYC Well to speak to counselor about brother suicide. Client is starting an
intensive day program starting tomorrow. Client’s feelings were normalized and validated by counselor.
Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the call. No
dependents in home currently. Client denies all SI currently, or HI currently or in the past. Client has
made an attempt on his life years ago. Client has not experienced SI currently, or the past. No
dependents in home currently.
About step mother moving away. Client was upset that her step mother would not come and
help her with laundry. Counselor tried to present client with alternative thinking. Client became
upset when referring to the age of step mother. Counselor did try and redirect however client
disconnected abruptly.
Caller reached out to NYC Well to speak to counselor feels like she had adult ADD. Client was
given coping skills and resources to deal with anxiety and lack of focus. Client’s feelings were
validated and normalize. Client really benefited by normalization of issues. Caller was reminded
of 24/7/365 availability. Caller was offered survey at the end of the call. Client was given
resources for a CPEP near her area. Client will reach out after bringing herself to the CPEP. .
Caller denied all SI/SH/HI currently or in the past.
Service provider reached out to NYC Well to speak to counselor about client who was
experiencing SI. Client had a plan 4/5 months ago, no longer has a plan afraid of dying. .
Client’s feelings were validated and normalize. Client really benefited by normalization of issues.
Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the call.
Familiar caller reached out for more support with relational issues. Caller spoke about the
stressors of her husband leaving and her unsupportive parents. Client’s feelings were
normalized and validated by counselor. Client and counselor discussed coping skills for
substance use. Caller was reminded of 24/7/365 availability. Client has one 4 month old
dependent. Client was given resources to vibrant outside of NYC website.
Caller reached out to NYC Well to speak to counselor about medical issues. Client is difficulty
sleeping recently due to medical issues. Client’s feelings were normalized and validated by
counselor. Caller denied all SI/SH/HI currently or in the past. Caller was reminded of 24/7/365
availability. Caller was offered survey at the end of the call. No dependents in home currently
client lives alone.
Familiar caller reached out to speak to counselor about lack of social supports. Client reports
having a lot of issues making social interactions. Client was upset by safety assessment, and
when counselor was mentioning coping skills. Client’s feelings were validated and normalize.
Client really benefited by normalization of issues.
Familiar caller reached out to speak to counselor about inspection. Client is very anxious and
repeating over and over the same phrases. Client and counselor did some deep breathing to
help the client relax. Caller denied all SI/SH/HI, currently. Client was having SI in the past. Client
did have one attempt method unknown. Caller was reminded of 24/7/365 availability. Caller was
offered survey at the end of the call.
Familiar caller reached out to speak to counselor about texting affair. Counselor and client came
to conclusion that CPEP would be a good option. Client will take themselves to CPEP. Client’s
ACL’s heavily affected by mental health
Counselor did reach back out at 6:27AM to see if client reached CPEP. Client did not answer
phone counselor asked CC. Amber R. to complete follow up with permission from supervisor
Greg D. Caller denied all SI/SH/HI currently or in the past. Caller was reminded of 24/7/365
availability. Caller was offered survey at the end of the call. Client currently lives in home with
Mother, husband, brother and 2 dependent children.
Caller to NYC Well to speak to counselor, stating he can't sleep due to him doing something
inappropriate to himself. Counselor explained this was out of our scope of services caller
disconnected. Before counselor could ask if he had another issue that was mental health
related. Client was not reminded of 24/7/365 availability. Counselor couldn’t complete safety
assessments. Dependents in home could not be assessed for. Client was not offered survey at
the end of the interaction.
Caller to NYC Well to speak to counselor saying he wasn’t taking his medication. Client then
stated he can't sleep due to him doing something inappropriate to himself. Counselor explained
this was out of our scope of services. Counselor asked for clarification if he could not sleep due
to the medications. Client stated no due to him doing something inappropriate to himself.
Counselor then said if there is nothing else mental health relation then I can’t help you. Client
said okay, and disconnected the call. Client has reached out multiple times tonight. Client was
not reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments.
Dependents in home could not be assessed for. Client was not offered survey at the end of the
interaction.
Caller to NYC Well to speak to counselor,
Caller to NYC Well to speak to counselor about being a burden to those around her. Client was
not reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments.
Dependents in home could not be assessed for. Client was not offered survey at the end of the
interaction.
Caller to NYC Well to speak to counselor about SI currently. Depression and mental turmoil
client is experiencing delusion and hallucinations. Counselor normalized and validated caller’s
feelings. Client is experiencing SI currently and in the last two months. Client stated they do not
have a time. In which means they do not have a complete plan. Client at end of interaction
stated they might still attempt. Counselor and client tired exploring coping skills and support
systems unsuccessfully. Client reported that they will reach out to someone if they feel like
taking the pills. Counselor thought 911 would be unnecessary due to her saying she would reach out
to someone. If she felt like taking the tablets. In addition to her mistrust of us, calling 911 might also
intensify her mistrust. Client disconnected after being reminded of 24/7 availability.
Dependents in home could not be assessed for. Client was not offered survey at the end of the
interaction.
Caller to NYC Well to speak to counselor about SI currently. Depression and mental turmoil
client is experiencing delusion and hallucinations. CClient is experiencing SI currently and in the
last two months. Client stated they do not have a time. In which means they do not have a
complete plan. Client at end of interaction stated they might still attempt. Counselor and client
tired exploring coping skills and support systems unsuccessfully. Client reported that they will
reach out to someone if they feel like taking the pills. Counselor thought 911 would be
unnecessary due to her saying she would reach out to someone. If she felt like taking the
tablets. In addition to her mistrust of us, calling 911 might also intensify her mistrust. Client
disconnected after being reminded of 24/7 availability. Dependents in home could not be
assessed for. Client was not offered survey at the end of the interactio
Caller to NYC Well to speak to counselor about the police and queen of England harassing him.
Counselor normalized and validated caller’s feelings. Client denies all SH/HI/SI, currently or in
the past. Client was not reminded of 24/7/365 availability. Counselor couldn’t complete safety
assessments. Dependents in home could not be assessed for. Client was not offered survey at
the end of the interaction.
Caller to NYC Well to speak to counselor about
Frequent Chatter to NYC Well to speak to counselor briefly bout family issues. Client’s feelings
were normalized and validated by counselor. Client disconnected during safety assessment.
Client was not reminded of 24/7/365 availability. Counselor couldn’t complete safety
assessments. Dependents in home could not be assessed for. Client was not offered survey at
the end of the interaction.
Frequent caller reached out with Passive SI. Client did have a plan earlier today. Counselor
validated and normalized client’s feelings. Client is suffering from chronic medical conditions
and mental health conditions. Client has lost hope that they will find the treatment for his,
medical issues. Client stated he has a plan before speaking with his doctor earlier today. Client
stated he no longer had a time. Counselor still wanted to complete a plan for client. Not actual
safety plan since there was no active SI. Cl However counselor was going to attempt to get his
therapist name. However client stated he was getting tired. Since client has issues sleeping
counselor wanted to let him sleep. Client said he would reach out again if he came up with
another plan. Client seemed to be open to positive thinking and alternative thinking provided by
counselor.
Caller to NYC Well to speak to counselor relationship issues and family issues. Counselor normalized and
validated. Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the call.
Client is experiencing passive SI. Client is experiencing passive HI. Client has SH in the past reached out
to prevent SH or substance use. Client is upset due to breaking up with GF and coming out to parents.
Client has stated that he was thinking at one point. That the only thing he had to contribute to society is
a difficult job. After being asked a few times what exactly would be that difficult job. Would be to kill
people for political agencies. He wanted to use riffles for political gain. Wanted to join intensely violent
groups like Islamic military groups. Learning languages and culture so she can embed herself inside the
group. Client stated she does work for Islamic military groups. Client also stated she is a PHD student
studying foreign affairs. Caller was reminded of 24/7/365 availability. Caller was offered survey at
the end of the call. Client has no dependents in home currently. Client lives in home with
parents.
Caller to NYC Well to speak to counselor relationship issues and family issues. Counselor normalized and
validated. Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the call.
Client is experiencing passive SI. Client is experiencing passive HI. Client has SH in the past reached out
to prevent SH or substance use. Client is upset due to breaking up with GF and coming out to parents.
Client has stated that she was thinking at one point. That the only thing she had to contribute to society
is a difficult job. After being asked a few times what exactly would be that difficult job. Would be to kill
people for political agencies. She wanted to use riffles for political gain. Wanted to join intensely violent
groups like Islamic military groups. Learning languages and culture so she can embed herself inside the
group. Client stated she does work for Islamic military groups. Client also stated she is a PHD student
studying foreign affairs. Caller was reminded of 24/7/365 availability. Caller was offered survey at the
end of the call. Client has no dependents in home currently. Client lives in home with parents. Client and
counselor explored coping and activate scheduling. No referrals provided due to connection to
multilevel of treatment. Client has therapy tomorrow in which she plans to attend.
Caller to NYC Well to speak to counselor about Self-harming. Client stated they just wanted it all to be
over. They think they might have cut too deep. Counselor tried to inquire how bad the cuts were. Client
didn’t respond to question that counselor had asked. Client then disconnected abruptly. Counselor
reached out to NYPD immediately and ran a trace with IP Address. Client’s last statement to counselor
was alarming. Chatter stated they were trying to stop the bleeding now, that it was a slow trickle. Client
was not reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments.
Dependents in home could not be assessed for. Client was not offered survey at the end of the
interaction.
Caller to NYC Well to speak to counselor about parents arguing. Clients’ feelings were normalized and
validated. Client denied all SI, currently or in the past two months. Client denies all SH/HI, currently or in
the past. . Caller was reminded of 24/7/365 availability. Caller was offered survey at the end of the call.
Client has no dependents in home currently.
Caller to NYC Well to speak to counselor about Self-harming. Client also stated that she was being
abused. Client had reached out yesterday and stated EMS was called. However they did not come.
When asked for her address so counselor could find out more information about the situation. Client
stated they did not know their address. Even though the client stated they were 15 years old. Neither
did they know the streets around them nor the town they were in. Client then was asked by counselor if
they knew their local high schools name. Client stated they’re home schooled. Counselor already
reached out to EMS tonight for this client. Client has reached out again since interaction. Client was not
reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments. Dependents in
home could not be assessed for. Client was not offered survey at the end of the interaction.
Caller to NYC Well to speak to counselor about going to partial hospitalization. Clients’ feelings were
normalized and validated. Caller was reminded of 24/7/365 availability. Caller was offered survey at the
end of the call. Client has no dependents in home currently.
Caller to NYC Well to speak to counselor about depression. The client’s brother is not going home with
his family. Client used to be very close to the brother and now he lacks’ that social support. Clients’
feelings were normalized and validated. Client stopped responding to chat. Time lapse completed. Client
was not reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments.
Dependents in home could not be assessed for. Client was not offered survey at the end of the
interaction.
Caller to NYC Well to speak to counselor about boyfriend and her best friend. Client reported that he BF
and BFF made a deal that was inappropriate. However when she forgave her BF, he would not accept it.
Clients’ feelings were normalized and validated. Client disconnected the chat abruptly. Client was not
reminded of 24/7/365 availability. Counselor couldn’t complete safety assessments. Dependents in
home could not be assessed for. Client was not offered survey at the end of the interaction.
Caller to NYC Well to speak to counselor asking her what this “white clear sticky substance was”. Client
did try and gain clarification if abuse took place. Client stated more so the latter, meaning she really
wanted to know what the substance was. Client has been inappropriate in previous call notes. Counselor
tried to inquire about abuse client stated she was unsure. In addition client clarified she was wondering
more about what the substance was more than if she was abused. Counselor asked if the called thought
about going to the hospital. Client disconnected.
Frequent Caller to NYC Well to speak to counselor about Tourette’s syndrome getting worse. Client also
was telling counselor about a death curse in their family. Counselor tried to present coping skills to try
and help them relax and get some sleep. Clients’ feelings were normalized and validated. Client is
experiencing SI, currently and in the last two months. Client has attempted in the past using, coughing
pills. Client seems to be suffering from slight delusions. Client denies ever wanting to hurt anyone
doesn’t understand why people do it. Client stated she wanted to kill trump however then stated it was
a joke. Counselor provide multiple coping skills for different issues. Caller was reminded of 24/7/365
availability. Caller was offered survey at the end of the call.
Frequent Caller to NYC Well to speak to counselor about vascular issues. Caller denies all SH/HI/SI
currently or in the past. Caller was reminded of 24/7/365 availability. Clients’ feelings were normalized
and validated. Client has no dependents in home currently. Caller was offered survey at the end of the
call.
Caller to NYC Well to speak to counselor about Driving in the snow. Client’s feelings were normalized
and validated. . Caller denies all SH/HI/SI currently or in the past. Caller was reminded of 24/7/365
availability. Client has 1 dependent, in home currently. Caller was offered survey at the end of the call.
Frequent caller was reaching out to NYC Well due to wanting a new program. Client’s feelings were
normalized and validated by counselor. Client was in the middle of getting resources when they
disconnected. Counselor did find resources for client. . Client was not reminded of 24/7/365 availability.
Counselor couldn’t complete safety assessments. Dependents in home could not be assessed for. Client
was not offered survey at the end of the interaction.
Caller to NYC Well to speak to counselor about no one hearing her. Client was having issues with BF and
counselor provided validation and alternative thinking. Caller was reminded of 24/7/365 availability.
Clients’ feelings were normalized and validated. Client has no dependents in home currently. Caller was
offered survey at the end of the call. Client and BF started arguing and counselor asked did they want to
call back. Client did state they would call back. Client is not currently experiencing SI. Client has
experienced SI in the past two months. Client has denied HI currently, has experienced HI in the last two
months. Client is not experiencing SH currently, nor did never have experienced SH. Client was reminded
of 24/7 and asked to reach back out when she can.
Client reached out to NYC Well to speak to counselor about being kidnapped in December and drugged.
Client is no stating that they reside with their abuser due to not wanting to go to the shelter. Client
seems to not want to leave the physical, emotional, verbal, and sexual abuse. f