Glossary of Terms Packaging Packaging is the material that holds a product. More specifically, it is the visual impression that a product gives a customer when they look at it. Brand A brand is an emotional connection with a company, a product, or a service. It is a perception of something, not the reality. Brand equity Brand equity refers to the additional price that a company can charge because of the strength of its brand. It is the extra value that a customer places on a product or service because of its association with a brand. Brand story A brand story is a narrative about a company and its customers that creates a meaningful connection between the two. It uses a simple plot and memorable characters to increase customers’ interest in the company and its products and services. Pitch Pitching means negotiating strongly to get someone else to do what you want. Usually this term is used when you are trying to get customers to buy your product or service, to get investors to fund your business, or to convince someone to join your team. Positioning Positioning is a specific aspect of a company’s brand. It refers to the way a customer thinks about a brand in reference to its competitors. Horizontal Positioning Horizontal positioning is a way for a company to set itself apart from competitors by focusing on how it is meant only for certain kinds of people. This appeal to lifestyle and attitude is meant to entice customers who want to be perceived in the same way. Vertical Positioning © 2015 Tony Elumelu Foundation All Rights Reserved Vertical positioning is a way for a company to set itself apart from competitors by focusing on how much better or cheaper it is. Sales Strategy A sales strategy is the way that you will sell your company’s solution to your target customers. Specifically, it is a comprehensive plan that lets your company’s sales team focus on key customer segments and communicate with them in meaningful, relevant ways. © 2015 Tony Elumelu Foundation All Rights Reserved