2019 USIU JOHN GATHURI MBUGUA [BUS 3020:PRODUCTION AND OPERATIONS MANAGEMENT] Produce report Open source ERP No Book gIg Is artist available? Gig call for artists Market artists Start Stop Stop Preform event Receive contract and cheque Book event Advertise band Start PART A 1. BUSINESS PROCESS MODEL A) CURRENT BUSINESS PROCESS MODEL B) PROPOSED BUSINESS PROCESS MODEL Do this for every artist Send “not available ” Yes 2. SWOT ANALYSIS SWOT stands for Strengths, Weaknesses, Opportunities and Threats. The SWOT analysis is a process for integrating data and analyzing its impact on your organization. In this case we will be looking at the strengths of CC music, its weakness, its opportunities and the threats it faces. Strengths 1. They have a long history playing in bands and therefore have relevant experience in the Industry. 2. Have an already existing band that has been doing shows all year round 3. They have a willing work force, their daughter and niece, to help run the business. Weakness 1. Not used to booking more than one client 2. Lack of proper business process model(inefficient) Opportunities 1. More customers want to hire them as their agents 2. Availability of business software to help in operations Threats 1. Existence of other music agency(competition) Part B Enterprise resource planning (ERP) is the integrated management of main business processes, often in real-time and mediated by software and technology. Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth Open-source software (OSS) is a type of computer software in which source code is released under a license in which the copyright holder grants users the rights to study, change, and distribute the software to anyone and for any purpose. There’s more than a few Open Source Software that can be used to manage Small Businesses such as CC music. In this section I will look into 5 open source software that would be a perfect fit for CC music. SOFTWARE DESCRIPTION FEATURES ADempiere This ERP software Engineering, Bill of Materials, Scheduling, ERP Business provides a complete Capacity, Workflow Management, Quality Suite framework that can be Control, Cost Management, Manufacturing used to customize the Process, Manufacturing Projects, software to suit your Manufacturing Flow business needs. It offers Inventory, Order Entry, Purchasing, Product different modules Configurator, Supply Chain Planning, including sales, Supplier Scheduling purchasing, accounting, General Ledger, Cash Management, Accounts manufacturing Payable, Accounts Receivable, Fixed Assets management, material Costing, Billing, Time, and Expense, Activity management, and Management finance, as well as HR, Human Resources, Payroll, Training, Time & CRM, and payroll. Attendance, Benefits Sales and Marketing, Commissions, Service, Customer Contact and CallCenter support and Data Warehouse VIENNA VIENNA Advantage is a • Document Management Advantage full ERP and CRM • Sales Force Automation covering all functional • Order Management core areas. It is based on • Materials Management, Financials C#.Net with an HTML5 • Purchase UI. It offers a mobile UI • Budgeting and Controlling for iOS and Android. The • Support, Service Contracts VIENNA Advantage • Marketing ERP and CRM system • HR offer multiple currencies, • Payroll, Workflow Management and many multiple accounting more schemes, multiple currencies as well as lots of collaboration tools such as SMS, email, calendar, followups, activities and much more. Opentaps Open Source ERP + • e-Commerce Online Store and CRM CRM is a fully integrated • Warehouse and Manufacturing application suite that • Financial Management and Accounting brings together top-tier • Purchasing and Supply Chain management open source projects to • Business Intelligence and Reporting help you manage your • Technical Highlights business more • Project Management effectively. Opentaps • Human Resources supports e-Commerce, • Fixed Asset Management Customer Relationship • Outlook and mobile phone integration Management, Warehouse with Funambol and Inventory • Management, Supply Chain Management, and Financial Management to Content management and Point Of Sales Business Intelligence and mobility integration outof-the-box. ERPNext It is a solution similar to • Accounting Openbravo and Odoo, • Asset management aimed at small and • Customer relationship management CRM medium-sized • Human resource management HRM. businesses. ERPNext is • Manufacturing a web-based application • Point of sale POS that helps businesses to • Project management manage their • Purchasing accounting, inventory, • Sales management sales, purchase, • Warehouse management system administration, project, customer support and website. You can customize it, build upon it, and add your own apps built with their Frappé Framework. PART C: REPORT Introduction To start off CC music is a SME which just recently ventured into agency with their core business being that of representing other artists and managing them. CC music has realized that it needs to start taking a more professional approach and that is the purpose of this report In the following report I will discuss the current mode of operation of CC music and its flaws that I gathered after analysis and then recommend a new model to follow based on their needs. I will then look into the different open source ERP software that can befit a small enterprise such as CC music based on cost and functionality of the software. In the current business model the operations and process are simple given that before going into agency they only had one band to book gigs which was theirs. They advertised the band, booked the gig and waited for the contract and payments through the mail. The flaw with this model going into agency and representing more artists is that there’s no form of record keeping and it will be difficult to mentally keep track of all the artists they represent. This however can be fixed when the implementation of the proposed new business model is done. Proposed business model Stop Preform event Receive contract and cheque Book event Advertise band Start Analysis of current business model Stop Do this for every artist Send “not available ” In the proposed model operations would be made essentially more effective. In the new proposed system CC music will market every artist through websites and social media sites. Event organizers who are interested would contact CC music and request to book the artist, CC music checks if the artist is available will go ahead and book them and if not a send a report back to the organizers indicating that the requested artist is not available. The information is fed into the ERP which updated the calendar and processes payments done and then produces a report at the end .This proposed model is more efficient and alleviates the bulk of the work to the ERP open source software which will process the payments as well as update the calendar. Recommendations on open source software Regarding Open source software to use, I would recommend the use of VIENNA Advantage as the primary ERP software for CC music. It has the following functionalities: 1. Document Management Produce report Open source ERP Book gig Is artist available? Yes Gig call for artists Market artists Start No 2. Sales Force Automation 3. Order Management 4. Materials Management 5. Financials 6. Purchase 7. Budgeting and Controlling 8. Support, Service Contracts 9. Marketing 10. HR 11. Payroll 12. Workflow Management Benefits of using Vienna Advantage Mobility Use it on any device, anywhere Many applications could only be used on Windows devices, and thus are fraught with limitations. VIENNA Framework is different. It gives you the freedom to deploy it on screens with different sizes, and you can run it anywhere on any mobile device: mobile phone, laptop or tablet. Easy Deployment Minimal effort needed Installation and implementation of the base edition is very simple. Furthermore, one can easily add, remove, modify and develop modules to their preferences with minimal effort. High performance Technology and infrastructure VIENNA Framework uses C#.net, HTML5 and jQuery technologies, wrapping them in a user friendly dashboard for data management and maintenance. Additionally, we are making the UI suitable for all mobile devices. The system is always supported by the latest technologies and update Openness An open source system VIENNA Advantage Framework provides users with an open, transparent operation mode. The open source scripts and transparent development technology add value and trust between partners and the system. By choosing VIENNA Development Framework CC music will gain the most benefits with the least costs. Recommendations After analysis and careful consideration I would recommend that CC music: 1. Implement the new proposed business model with the integration of the open source ERP since the proposed model is more efficient and alleviates the bulk of the work to the ERP open source software. 2. In implementing the ERP they should use Vienna Advantage as their primary ERP Software due to the fact that it is the most cost effective option and comprises of all the functionalities needed by CC music for its day to day operations. Conclusion In conclusion we can see that theres added advantages to CC music adopting a new proposed business model namely easing off the bulk of the work from the people to the ERP which will perform the following functions for them: 1. Document Management 2. Sales Force Automation 3. Order Management 4. Materials Management 5. Financials 6. Purchase 7. Budgeting and Controlling 8. Support, Service Contracts 9. Marketing 10. HR 11. Payroll 12. Workflow Management therefore ensuring efficiency. CC music will also be wise to implement Vienna Advantage as its primary ERP seeing it offers the all the functionalities needed at a more cost friendly price and is functionally easier to use and implement. References https://www.viennaadvantage.com/va-framework-benefits.php https://www.interfacing.com/BPM-Software https://www.kbmanage.com/concept/open-source-software https://digital.com/blog/open-source-business/ http://sites.khas.edu.tr/tez/ErturkYilmaz_izinli.pdf