HR Strategy &
Implemnation Project
HRM 450
Injaz Real Estate Registration
Trustee
By Tasneem Mohamed10783
Hamda 11049
Instructor: Dr. A. Pacana
6/9/2019
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Injaz Real Estate
Registration Trustee
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Brief description of the company
Injaz Real Estate Registration Trustee
Injaz is one of the leading real estate registration trustees in Dubai. Established in 2014 managed
and owned by Ahmed Alsuwaidi.Injaz recently won an award for being the best trustee office in
Dubai.Injaz has 5 reliable licensed trustees that can make every client’s transaction processed
efficiently on a timely manner and 4 well-trained customer service representatives assisting not
only the customers but the trustees as well. Injaz employee count is approximately 50 Pax.
Organizational chart
Vision:
Our vision is to become the top real estate registration trustee office in Dubai, UAE by
empowering our employees to go an extra mile and exceed customer expectations.
Mission:
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To continue providing quality property registration services and make every clients
registration experience exceptionally memorable.
Philosophies:
Maintenance of high ethical standards in external and internal relationships is essential to
maximum success.
People should be judged bases on their performance not on personality, education or
personal traits and skills.
Goals:
1. Improve customer satisfaction.
2. Improve employee satisfaction.
3. Increase management communication.
4. To become the number one trustee office in Dubai.
5. To reach the highest transactions in Dubai.
Objectives of the company:
Through the analysis of internal and external environment has been identified the most
important objectives of the company that we seek to achieve as follows:
1. Increase the return of investment by 10% by the end of each yea.
2. Increase the number of transaction for each year.
3. Increase the number of customers for each year.
4. To fulfill market demand
5. To secure the good business relationships with others.
SWOT Analysis
Strength:
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Metro and banks near our trustee office prime location: Heart of new Dubai.
ISO 9001 Certified 3.ISO 14001 Certified.
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Availability of entertainment services for clients such as the internet.
Available parking spaces and valet parking.
2017 achieved the highest percentage increase in the number of transaction 26%.
Weakness:
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Failure to develop a marketing plan for the first years.
Other languages such as Russian, Chinese,etc
Lack of innovation
High cost of service provided.
Opportunities:
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The UAE’s victory in the ranks and advanced centers of the world in terms of
infrastructure and the living space and people.
Easy communication with members of the community through various means of
communication.
The Center's potential to participate in local and regional real estate awards.
Foreign companies opening branches in the country attracting new talented
employees.
Threat:
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High real estate prices lead to poor real estate practices; Market price.
The behavior of some dealers in terms of acceptance of a reduction on the
increase in the number of service fees of some centers negatively affects
dealers.
Competitors have strong marketing plans.
Customers turn to other centers.
Decrease in number of new business licenses by 25% over last year.
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INJAZ real estate registrations trustee recruitment and selection process of employees
focuses on finding the right individuals that meet the job requirements. While their
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performance management is conducted in a way that both superiors and subordinates are
reviewed by each other on their conduct and performance. The company also provides
the necessary compensation and benefits that meets UAE regulations. Unfortunately, the
company faces a few issues and challenges in these areas that do not provide them with
the results they are seeking.
The recruitment and selection process is about finding potential employees that could
fill in vacant positions in a company. It is about locating individuals with the required
abilities and attitudes that will help with achieving the company’s goals and objectives.
The recruitment and selection process is also about identifying job positions that are
open and available in the company, as well as analyzing what the job position requires,
reviewing and screening applications,and identifying those that meet the criteria and
selecting the candidates. One issue INZAJ face during the recruitment and selection
process is first of all, finding the right candidates. The company posts their vacancies on
platforms such as Dubizzle when they are hiring instead of using agencies, and
professional recruiters that can find suitable individuals for the position. It can be quite
difficult to select candidates in a pool of unqualified and limited talents. Another issue
they face is the problem of the long hiring process. The vacant positions not only cost
money, but it also delays operations and increases the employees work load. The
company also faces the problem of recruiting a diverse staff. At INJAZ, they try their
best to hire fairly and objectively, but it is quite difficult when the hiring pool is full of
limited talents.
Performance management on the other hand, focuses on grooming employees that
possess the required dedication and capabilities to work towards the company’s shared
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objectives. The framework of performance management is planned to improve the
employees and the company’s overall performance by identifying requirements and
providing feedbacks to reach full potential. The objectives of appraising performance are
to allow the employees to reach a superior standard work performance and to help them
develop their skills to efficiently perform their task in the right way. The performance
evaluation performed by INJAZ is the 360-degree feedback method. The issues they face
with this method of assessment, is the difficulty of giving effective appraisals. Another
issue is the difference between what the program measures, and the company’s
objectives. The company’s goals and objectives are not included in the feedback
measurements, as the questions asked do not focus on business related results.
Furthermore, those that review the assignment rarely implement follow up actions to that
show some consequence for poor performance.
The human resource departments manage the compensation and benefits program in a
way that give gives a company the advantage of attracting quality talents and retain them.
At INJAZ, they focuses on giving their employees the necessary compensations that fits
each job position. However, they face the problem with competitive pay. The wages they
offer potential employees do not exceed that of their competitors in the industry in order
to attract the most qualified. In addition, the company also lacks benefits such as free
daycare, and corporate office gym which are some benefits most employees in the
company ask for.
In conclusion, INJAZ real estate registration Trustee faces the issue matters of a
recruitment and selection problem that struggles with employing talented employees for
the job position. Furthermore, they have an unresolved assessment method that lacks the
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proper evaluation of the employee’s job results to meet company objectives. As well as a
compensation and reward program that is lacking.
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Injaz Real Estate Registration Trustee Recruitment and Selection Process
1. The human resource evaluation
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The CV’s sent by applicants are screened by the human resource
department by a software program. Those that meet the criteria are shortlisted.
2. Telephone interviews
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A short informal telephone interview is given to the chosen applicants by a
representative.
3. First face to face interview
4. Second face to face interview
5. Finale decision and job offer
6. Negotiating salary
Interview questionnaires
1. Tell us about yourself
2. Why do you wish to work for us?
3. Tell us about your professional strength and weaknesses
4. What are some of your professional achievements?
5. How would you be described as a person?
6. How well do you handle stress and pressure?
7. How well do you manage your time?
8. How would you manage a problem employee?
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What relevant attributes and experiences do you have that makes you suitable for
this position?
10. Do you have any questions for us?
Performance Management
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Injaz Real Estate Registration Trustee uses the 360 degree feedback as a performance
appraisal tool to assess their employees.
Performance evaluation questionnaires used by Injaz;
Please rate the following(subject’s name) based on the questions below:
1. Follows company ethics
2. Behaves professionally in the office
3. Late to work (how often)
4. Handles stressful situations at the workplace
5. Works well under pressure
6. Focuses on customer needs
7. Solves task related problems independently
8. Is hardworking
9. Works well with clients
Compensations and Benefits
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Vacations
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Public holidays
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Sick leaves
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Maternity and childcare leave
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Medical insurance
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Overtime wages
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Promotions opportunities
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Bonuses
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Company transportations
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3.
Article: An evaluation of recruitment and selection processes in three organizations in
the UAE, by Hessa Abdulla Al Tunaiji, British university in Dubai. Published in 2011.
Article: Issues and Challenges in the Practice of Performance Appraisal Activities in the
21st Century, by Rusli Ahmad and Sopian Bujang , Universiti Malaysia Sarawak.
Published April 2014.
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Injaz human resource recruitment and selection goals to achieve the company’s
objectives for the next three years:
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Signing up with professional recruiters to attract qualified talents.
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Strategically aligning recruitment standards with the company vision and
expectations.
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Managing cost based on performance
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Controlling turnovers
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Employ a diverse workforce
Injaz performance management objective for the next three years;
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Enable employees to achieve greater standards of work performance.
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Identifying obstacles in the way of effective performance.
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Foster employee personal growth and advancement in the workplace.
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Increasing productivity and efficiency by 5%
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Increasing communication and technical skills
Injaz compensation and benefits package objectives for the next three year:
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Develop a competitive compensation package
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Opening a daycare center at the office
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Increase in wages for certain positions
Compensations and rewards are one of the best ways to not only acquire talented
employees, but to also motivate and increase the quality of the workforce. Increasing the
compensation package and reward system of Injaz real estate registration trustee will
encourage positive performance and reduce turnover rate.
Bibliography
http://www.injazrt.ae/en/home
https://bspace.buid.ac.ae/bitstream/1234/88/1/90080.pdf
https://www.ijern.com/images/April-2013/45.pdf