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A Cloud Readiness Assessment Framework
for Enterprise Content Management & Social Software (e-Collaboration)
for Small and Medium Sized Enterprises in Switzerland
Carlo Colicchio
IT Business Consultant
IEEE - Third International Conference on Enterprise Systems
Date: October 14, 2015
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Agenda
 Introduction
 Methodology
 Cloud Readiness Assessment
 Findings & Conclusion
Introduction




Introduction
Methodology
Cloud Readiness Assessment
Findings & Conclusion
About the Authors
Carlo Colicchio
Prof. Dr. Stella Gatziu Grivas
Head Competence Center “Cloud Computing“
University of Applied Sciences of Northwestern
Switzerland (FHNW)
MSc. In Business Information Systems (FHNW)
Consultant/Project Manager for UP-GREAT AG
 Business Solutions with Microsoft
SharePoint
 IT-Outsourcing (IT-as-a-Service)
 Enterprise Mobility
Claudio Giovanoli
Research Assistant at the Competence Center
“Cloud Computing“
University of Applied Sciences of Northwestern
Switzerland (FHNW)
The Research Statement
„The Readiness of Organisations to use ECM and
Social Software (e-Collaboration) as Cloud-based
Solutions (SaaS) can be assessed with a Framework
that considers the main critical Factors for Small
and Medium sized Enterprises (SME).“
What is a Cloud Readiness Assessment?
The Cloud Roadmap
Cloud Readiness:
“Cloud Readiness represents the maturity of
an organisation, to identify appropriate
Cloud-services, which generate value.
Cloud-services have to be integrated
efficiently and target-oriented within
enterprises in order to be able to manage
their use and allows the agile change of
Cloud-service provider.”
Cloud Need
Identification
Cloud
Readiness
Assessment
Transformation
Roadmap
Risk & Benefit
Analysis
Cloud Strategy
Source: Nandico, [27/06/14]
Business Case
Source: Gatziu-Grivas, 2012
The Drivers for a Cloud Readiness Assessment
SMEs are
suitable to
adopt Cloudservices
Cloud
Computing is
an ubiquitous
topic
SMEs lack
knowledge
about the
Cloud
Drivers/
Reasons
SMEs are
overstrained
with Cloudadoption
Need for a factbased decision
basis
Methodology




Introduction
Methodology
Cloud Readiness Assessment
Findings & Conclusion
The Big Picture about the Research Methodology
Development Process of the Cloud Readiness Assessment
2
Process
1
Research
Literature about
Cloud Adoption
Criteria
Define
SME
Profiles
Weight
Categories and
Questions
Map
Questions
to Profiles
9
8
Define
Scoring
Method
5
Define
Questions,
Answers &
Recom.
Define
Question
Categories
7
6
4
3
Review
Assessment by
Experts
Adjust
Assessment
 Step 8
 Online survey (55 Respondents, Response Rate: 18.3 %)
 Seven interviews (Consultants, Vendors, Researcher, End-Users)
Cloud Readiness Assessment




Introduction
Methodology
Cloud Readiness Assessment
Findings & Conclusion
The major Determinants / Criteria
* Category Weight
Total: 8 = 100%
Strategy
 Eight question categories
1.26
Data /
Content
*1.33
have been identified, which
represent the criteria for the
Cloud-adoption
 Every category consists of
three to twelve questions
Growth &
Scalability
Organisation
1.21
Process
Criteria
1.17
0.72
Archi. &
Infrastructure
Software
0.79
Mobiliy &
Velocity
0.79
0.79
The Question Categories of the Assessment
The Question Templates
 The Assessment consists of 58 questions based on this template
3.1
Do you have defined the goals(s) of your Cloud project (SaaS)?
CR
VB
a)
We have clearly defined goals that we want to achieve with Cloudservices (cost reduction, high availability and performance, increased
flexibility (pay per use) and high user acceptance).
9
5
b)
We are still defining the goals that we want to achieve, but the lack of
knowledge about Cloud Computing slowers the process.
5
5
c)
No, we do not have defined the goals so far, what we want to achieve
with Cloud-services.
3
3
1
Desc.
It is of vital importance that the organisation knows why it wants to make use of Cloud-services
(SaaS) and for what purpose. Without a proper goal, the whole Cloud journey makes not much
sense.
Rec.
[a]: Having already clear targets in mind that your organisation wants to achieve, is a good starting point for the adoption of Cloud-services.
[b]: The definition of the goals is an important factor that is required for every kind of project. If
your organisation is lacking knowledge about the technology Cloud Computing, you may take
advise from external experts/consultants.
[c]: It is of vital importance to have a clear objective, when you introduce a new technology.
Therefore it is recommended to first define the objective you want to achieve, if you are struggling you may take advice form external experts/consultants.
Ref.
Arnold
Presentation of the Assessment
Cloud Assessment Category „Organisation“
Assessment Report (Chart)
Assessment Report (Category Scores)
Assessment Report (Recommendations / Feedbacks)
Findings & Conclusion




Introduction
Methodology
Cloud Readiness Assessment
Findings & Conclusion
Need for a Cloud Readiness Assessment
 Research proved the demand and usefulness of the Cloud Readiness
Assessment approach
Demand for ECM & Social Software in the Cloud
High Demand
29,10%
Medium Demand
Low Demand
Usefulness of a Cloud Readiness Assessment
Very useful
54,50%
Rather useful
Rating not
possible
Others
n = 55
68,20%
5,50%
Rather not useful
No Demand
20,50%
4,50%
1,80%
5,50%
3,60%
Not useful
Others
n = 44
0,00%
6,80%
Prerequisits for the Cloud
 The successful Cloud-adoption could be supported with the following activities:
Clear Requirements concerning Data Security and Privacy
76,40%
Suitable Cloud Use Cases
69,10%
Clear Requirements concerning Service Levels
69,10%
Effective Change Management
56,40%
Standardised IT-Landscape
52,70%
Cloud Strategy
52,70%
n = 55
* Multiple Choice possible
The Research achieved the Objectives
Conclusion
 The online Cloud Readiness Assessment is feasible to be
used in Practice
Outlook
 Application of the Assessment in Practice in cooperation
with enterprises
 Development of further Assessments within other
domains like ERP, CRM, BPM, etc.
Thank you for your
attention