A presentation on Importance of Communication Skill in Career 1 1. Communication Communication is the activity of exchanging information from one person to another. An act of sharing of ideas, facts, opinions, thoughts, messages or emotions to other people. Communication has been derived from the Latin word "communis", meaning “common” or “to share”. 1 2. Types of Communication 2 3. Effective Communication: Effective Communication is a communication between sender and receiver where the intended message is successfully delivered, received and understood. The purpose of effective communication is to influence others to achieve a goal or result. 3 4. Effective Communication Process The sender encodes the message and selects a channel. The receiver decodes the message and uses feedback to respond. Barriers of effective communication i. ii. iii. iv. v. vi. vii. Attitude Channel barriers Language barrier Time barrier Physical distraction Assumptions Lack of proper information Communication skill is needed to overcome these barriers. 4 5. Communication Skill The ability to communicate effectively. Communication skills are the tools that we use to remove the barriers for effective communication. It is such a skill that people can get by born or can develop over time. Communication skills may include – i. ii. iii. iv. v. vi. vii. Listening carefully Speaking clearly Body language Brief and specific Making eye contact Being respectful Being Empathetic viii. Being open-minded ix. Developing trust and rapport x. Asking questions 5 6. Communication Skill Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. You only have to watch a baby listening intently to its mother and trying to repeat the sounds that she makes to understand how fundamental the urge to communicate is. Imagine you are on one side of a wall and the person you want to communicate with is on the other side of the wall. But there’s more than the wall in the way. The wall is surrounded by a moat that is filled with crocodiles and edged by quicksand. These barriers could be things like different cultures, different expectations, different experiences, different perspectives, or different communication styles, to name just a few. 6 7. Communication Skill in the context of Job/Business The expression “excellent communication skills” is used so frequently on job descriptions that, ironically, it’s hard to know what it really means. We’re all natural communicators so what is it exactly that employers are looking for? Surely we’re all brilliant at communicating. However, just because employers don’t really specify what they’re looking for doesn’t mean they aren’t looking for some very particular skills and talents. 7 7. Communication Skill in the context of Job/Business The broad category of communication can be broken down into five components 1.Speaking 2.Listening 3.Reading 4.Writing 5.Non-verbal - it’s the tone of our voice, our pitch, posture, the micro expressions on our face, and different gestures we use. 8 8. Why it is Essential for Career Building Communication is the heart of every organization. The importance of strong communication runs deep within a business. Everything done in the workplace results from communication. To engage and develop a successful career, there are various reasons why successful communication skills are important – To secure an interview Job interviews usually take place face to face and in person, although modern communications technologies such as the Internet have enabled conversations to happen in which parties are separated geographically, such as with video conferencing software, and telephone interviews can happen without visual contact. 9 8. Why it is Essential for Career Building To secure the Job Good communication skills can help land an interview and that first job in your new career. Being able to articulate all you know and can do, whether in spoken or written form, goes a long way in the application process. Relationship Building Today's business world relies on relationships in so many ways. Whether you are recruiting a talented, new manager or negotiating a new contract with a vendor, relationships are the foundation of success. Communication is the foundation of strong relationships. 10 8. Why it is Essential for Career Building Build Self-Confidence In the workplace, people are more likely to respond to ideas that are presented with confidence. Trust Building Good communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organization. Gives everyone a voice Employee satisfaction can rely a lot on their having a voice and being listened to, whether it be in regards to an idea they have had or about a complaint they need to make. 11 9. Improving Communication for Career Art of connecting with people all around Employers look for persons with better communication skill Some ways of improving one’s communication skills for careeri. Overcoming communicational barriers ii. Getting the point across iii. Learning to speak in public to a group iv. Improving written communication v. Better networking 12 10. Overcoming Communicational Barriers Communication barrier due to delay, distortion and dilution, faulty system, faulty listening, inadequate vocabulary, badly chosen words, etc. Psychological barriers caused by prejudice, preconceived notion, distrust of the communicator, misinterpretation of intention etc. Unclear and unnecessary source of message Failure to understand the audience; lack of implementation of you view-point Sources of confusion - cultural issues, mistaken assumptions, missing information etc. Influence of difficult people Communication through proper channel 13 11. Getting the Point Across Understanding the information that is to be delivered Knowing the audience Reaching to the audience Focusing on the audience 14 12. Learning to Speak in Public Planning appropriately Practicing Engage with the audience Paying attention to body language Thinking positively Coping with nerves 15 13. Improving the Written Communication Organization is the key Knowing the receiver Writing better 16 14. Better networking Through classmates and colleagues Through university professors Through business individuals 17 Thank you for your patience Your feedback is appreciated 19