INFORMATION (Procedures, methods,
forms, information, and so on)
 QP-02—Corrective action
 CAR form
 Quality alerts
 Nonconformance reports (NCRs)
 Customer complaints
 Audit findings
 Supplier CARs
WHO participates in this process?
 Quality manager (tracks status of
CARs)
 CAR team members
 Management review team
(reviews CARs)
PROCESS:
Corrective action
OWNER:
Quality manager
With WHAT? (Machines, tools, parts,
equipment, hardware, software, and so on)
 CAR tracking software
OUTPUTS:
 Continual improvement
resulting from root cause
analysis of nonconformities and
resulting corrective actions
RECORDS:
 Corrective Action Requests
(CARs)
 CAR log
What METRICS are maintained to
determine process effectiveness?
 Reduced scrap and rework
 Return on investment from CARs
 Increased customer satisfaction
ratings
 Percent of CARs completed by the
estimated completion date