Training and Orientation
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Competencies for
Training and Orientation
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Explain the function of training within an organization and the
supervisor’s role in training.
Identify the tasks performed in each step of the four-step
training method.
Describe how learning styles and adult learning needs affect
the training process.
Explain how orientations affect new employees and the
organization.
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1
Benefits to Trainee
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Prepares employees to do their jobs
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Improves self-confidence
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Improves motivation
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Improves morale
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Prepares for promotion
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Reduces tension and stress
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Provides an opportunity to succeed
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2
Benefits to the Property
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Increases productivity
Reduces costs
Builds a strong employee team
Decreases safety hazards
Creates a better image
(continued)
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Benefits to the Property
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Builds repeat business
Increases referrals
Attracts potential employees
Decreases absenteeism
Reduces turnover
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Benefits to Guests
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Provides high-quality products
Provides high-quality services
Makes their visit more pleasant
Makes them feel they are getting their
money’s worth
Provides a safer visit
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Training Tools
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Task list
Job breakdown
Job descriptions
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Costs of Training
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Salaries of trainer and trainee
Facilities
Equipment
Materials
Possibility of more errors and less
productivity during training
Miscellaneous expenses
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Costs of Not Training
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More mistakes
Lower productivity
Lost revenue due to poor guest service
High turnover
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8
Four-Step Training Method
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Prepare to train
Conduct the training
Coach trial performances
Follow through
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10
Prepare to Train
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Write training objectives
Develop step-by-step plans
Decide on training methods
Prepare a training schedule
Select the training location
Prepare the training area
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12
Conduct the Training
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Prepare the trainees
Begin the training session
Demonstrate the steps
Avoid jargon
Take enough time
Repeat the steps
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14
Coach Trial Performances
Bigger tasks should be broken down into smaller tasks is
required. The employee must feel that they have
achieved and is progressing.
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Let the trainees practice
Coach the trainees
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15
Coach Trial Performances. Continued
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Give feedback while coaching
Evaluate
Give feedback
Move on to next task.
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16
Follow Through
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Coach a few tasks each day
Continue positive support
Correct the trainees when necessary
Evaluate the trainees’ progress
Get the trainees’ feedback
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Learning Styles
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Visual learners
Auditory learners
Tactile-kinesthetic learners
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Adult Learning Needs
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Attention span
Sequence of instruction
Repetition
Motivation
Participation
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Types of Orientation
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General property orientation
Specific job orientation
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Training and Orientation
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