Chapter 8
Effective approach to dealing with workplace violence and aggression:






A policy statement- clearly identifies violent and aggressive behaviour as unacceptable in the
workplace.
A risk assessment- history of violence and agg in workplace, nature of tasks
Risk Mitigation- strategies specifically designed to reduce risks in risk assessment
Training for both employees and managers
An emergency response
Follow-up procedures- ensure victims receive appropriate physical and psychological treatment
Management of workplace violence
1. Recognition
2. Assessment
3. Control
Type I Violence – Committed by someone with no relationship with organization
Type II Violence – committed by clients or customers
Type III Violence- committed by coworkers
Type IV violence- committed by spouse or patterns
Chapter 11
Five-Stage Crisis Model





Signal Detection
o targeted at prevention and emergency is possible
Preparation
o Response plan and intro of response training
Damage Containment
o Organizations uses most resources, org commu and support, Employees assis programs
(EAPS)
Recovery
o Develops short- and long-term plans to resume normal business
Learning
o Assessing the incident with a view to improving operations and procedures
Pre-contact phase




Emergency plan
Hazard evaluation
o HR and safety professionals evaluate the hazards that could cause an emergency
Fire plan
Evacuation plan -basic requirements
o site divided into small related areas
o
o
any critical equip or process that would get into way should be addressed
post evacuation procedure to identify problems in evacuation plan.
Emergency plan




Notification of Authorities
o companies should be aware of any legislative requirements
Supplies
o Fire extinguisher must be in well-defined, easily accessible locations
drills
o regular emergency drills
Emergency Manager
o A senior person who will oversee all emergency activities.
What to consider before during and after evacuation
1) In planning for evacuation, the site must be divided into small related areas. Workers should be able
to identify workers who work there all the time and those who work there occasionally. Workers should
be notified of their designated assembly point and exit procedures should be posted. All workers must
know where their assembly point is, and know at least two routes to get to it.
2) Assembly points should be outside the building and away from any roadways, and allow for
movement of emergency vehicles. Evacuation paths should be well-marked and unobstructed. A
command centre must be set up for those in charge of managing the emergency and liaising with first
responders, government agencies, and the community.
3) Employees must stay at the assembly point for the roll call and until they are instructed to return to
work or go home.
4) Critical equipment or critical processes must be addressed by qualified maintenance personnel.
5) The emergency ends only when the senior person in charge says so.
6) A post-evacuation assessment must be undertaken to identify problems and develop remedial
measures for subsequent evacuations
manage emergencies
Emergency plan: first thing required is a formal, workable, well-controlled, rapid-response emergency
plan.
Emergency manager: any emergency plan must have a senior person who will be in charge of all
emergency activities. This individual should speak for the organization and must be committed to the
plan.
A fire plan: a group of workers must be trained in firefighting techniques and be part of the plant's fire
brigade. In small to mid-sized businesses in which an in-house fire brigade is not economically feasible,
workers should receive fire extinguisher training and participate in ongoing practice sessions.
Evacuation plan: plans for evacuating employees and clients in the event of a major emergency or
disaster. Evacuation paths should be well-marked and unobstructed, and exits should be well-lit.
Notices about exit procedures should be posted, along with instructions for notifying appropriate
personnel of the emergency. The plan should include designated assembly areas and assigned
assistance.
Medical attention plan: various provincial and territorial regulations spell out in detail the requirements
for first aid and medical aid facilities. Beyond conforming to legal requirements, every company should
arrange to have at least one trained first aid attendant present on each shift. All employees should have
the opportunity to take a CPR course.
Chapter 12
The Steps of an incident investigation
1.
2.
3.
4.
5.
6.
Secure the scene
Gather evidence
Analyze the information collected
Report the result of the incident investigation
Make Recommendations
Follow up