TEC 1 Agenda 1. UPS Background Information (Inception & Modern Day) 2. Explanation of Levels Within UPS TEC SDG 3. Hardware for Employees 4. Enterprise Resource Planning 5. UPS Financial Software 6. Accounting & Financial Management (UPS/Customer) Integration 7. Cloud Services 8. IT Services 9. Integrating Physical & Virtual Network 10.Crisis Management 11.Business Continuity 12.Disaster Recovery 13.Adapting to Technologies Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 2 Background (Inception) ● Founded 1907 in Seattle, by James Casey & Claude Ryan. ● Originally called the American Messenger Company. ● First delivery vehicle was the Model-T Ford ● Merged with competitor to create Merchants Parcel Delivery ● 1919 - expanded to Oakland and re-named to United Parcel Service. ● 1922 - company introduced common carrier service. ● 1924 - first conveyor system for handling packages. ● Competition - USPS & Interstate Commerce Commission ● 1929 - introduced air service but Great Depression ended the Service Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 3 Background (Modern) “Strong Today. Creating Our Tomorrow.” ● UPS Next Day Air debut in 1985 ● 1990s developed DIAD - hand held device - Delivery Information Acquisition Device record & upload information. ● Multinational Package Delivery & Supply Chain Management Company ● UPS Brand - UPS Freight, UPS Airlines & The UPS Store ● Rival competitor - FedEx ● Revenue: $65.872 billion (2017) ● Number of Employees: 434,000 (2017) Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 4 TEC Org Hierarchy Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 5 Hardware for Employees Lenovo Thinkpad T470 - Standard Laptop Dell Optiplex 5040 Administrative Use Monitor (Varies by Department) Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 6 Enterprise Resource Planning and Database ● ● ● Enables Logistic Executions capabilities with SAP. Majority of ERP related software are powered by SAP Relational DB powered by Oracle and MySQL Servers Assists with systems that deal with shipping and warehousing Helps eliminate the need for external shipping solutions with the use of ShipERP Streamlines the exchange of data among separate order management, logistics, and customer service. Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. Helps automate entire shipping process by SAP users 7 UPS Financial Software UPS Installed an ERP Module from Oracle for their financial functions. Accounting & Financial Management (UPS/Customer) Integration Intuit Quickbooks accounting software small business allows shipping with UPS faster and easier. UPS functionality built into Quickbooks. Obtain UPS Rates & View time-in transit information. Schedule pickup & Track shipments Print labels, verify customer information. AccountEdge Desktop software with option Cloud component. Complete tasks anywhere & sync to desktop. Small business accounting & management solution for Mac/Windows.. Record Sales, Purchases, Manage Banking, Payroll, Track & Build Inventory, etc. AtClose Sage Appraisal, title and settlement solution provides superior, dedicated, and comprehensive platform. Cloud based global accounting and shipping solution to help small and mid-size businesses. Improve business processes and essential services including the enhancement of business management through automation, optimization and improved integration. Focus on customers while making better financial decisions. Shorten fulfillment & delivery timeframes. Reduce shipping expenses and administrative time. Improve customer service. RamQuest, Inc. Digital Marketplace integrates diverse software systems to meet business needs. Closing Market Network allows users to order, exchange and market products and services in Real Estate Closing Process. Cloud & Service Models ● ● ● ● ● What is the official definition of cloud computing? The cloud is a highly functional and desired commodity from small business to global enterprises. Cloud computing provides companies with an ability to swiftly adapt to unpredicted changes and disruptions. How does this relate to UPS? ○ “UPS is no longer just a package delivery company, today UPS is truly a technology company.” - Juan Perez, UPS CIO ■ UPS manages technology that reaches across the organization from Data Center in Mahwah, NJ. ● Visibility, Shipping systems, Internal technologies ■ The company’s technologies and cloud help drive business. ● 444,000 employees ● 220 countries and territories ● 4.7 billion packages delivered annually. Where does a company of this size start to manage its IT service needs? Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 10 IT Service Model: SaaS ● Most common service utilized for businesses in the cloud market. ● Run directly through browser ○ No downloads/installations required ○ Vendors manage everything ○ Firm owns/inputs data ● Emails, CRM, ERP ● Example: Office 365 Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 11 IT Service Model: PaaS ● Provides cloud components used mainly for applications. ● Framework for developers to build upon and create customized applications. ● Provides platform for software creation. ○ Special software components are scalable and highly available. ● App development, decision support, web, & streaming. ● Firm only wants to deal with code and data. Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 12 IT Service Model: IaaS ● Most flexible service model. ● Infrastructures are made of highly scalable and automated resources. ● Firm manages apps, data, runtime, middleware, O/S ● Caching, security, system mgmt. Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 13 IT Service Models: 3 key models Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 14 Integrating Physical & Virtual Network 1) Siemens: Advanced Facer Canceller System (AFCS -200) 2) Delivery Barcode Scanner to sequence deliveries of: - Letters, Flats, and Packages that vary in weight and dimension. 3)Automated Package Processing System - applies paper postage and updates tracking information. 4) RFID/barcode scanners at the loading dock. 5) Operating Protocols at different Network Protocol Layers Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 15 Integrating Physical & Virtual Network Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 16 Crisis Management Mission Statement: ● “We seek to maintain a constant state of readiness should UPS become exposed to an unexpected act of a critical magnitude.” ● “We strive to protect the reputation and interests of UPS, Our People, Our Customers, Our Shareowners, and Our Communities.” ● “We will conduct ourselves responsibly, sincerely, honestly and with the utmost integrity to ensure the safety, security and well-being of all of our stakeholders.” Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 17 Business Continuity ● Staffing ● Establish notification processes during hours and after hours ● Assign Tasks ● Secure the fleet & equipment ● Coordination Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 18 Disaster Recovery ● Personnel back to work ● Notifications to business development teams for customer updates ● Continue to utilize toll free number for employees to call in Helpful Devices & Programs ● UPS Trackpad -----------------> ● Aidmatrix for CARE Commodity Tracking System Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 19 Adapting to Technologies ● Continue to work closely with engineering, sales and marketing to create an even richer experience for UPS shippers and their customers. ● To accelerate business capabilities through technologies that can transform UPS, including artificial intelligence, mobility, the Internet of Things and advanced analytics. ● To build quicker reflexes – so the IT team moves faster than before. ● Joining Blockchain in Transport Alliance Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 20 References ❖ https://en.wikipedia.org/wiki/United_Parcel_Service ❖ https://www.scribd.com/document/243946928/Case-Study-System-Integration-2 ❖ https://www.fhwa.dot.gov/Planning/freight_planning/talking_freight/talkingfreight07_21_10dg.ppt ❖ https://www.ups.com/media/en/UPS_disaster.pdf ❖ http://www.wtsinternational.org/assets/62/22/UPS.pdf ❖ https://pressroom.ups.com/pressroom/ContentDetailsViewer.page?ConceptType=Speeches&id=14879 52235463-428 ❖ https://multichannelmerchant.com/operations/ups-looks-solve-supply-chain-issues-blockchain-patent/ https://www.foxbusiness.com/features/cloud-technology-helps-drive-ups Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS. © 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 21 Thank You! Questions?