Info Technology Infrastructure

advertisement
TEC
1
Agenda
1. UPS Background Information (Inception & Modern Day)
2. Explanation of Levels Within UPS TEC SDG
3. Hardware for Employees
4. Enterprise Resource Planning
5. UPS Financial Software
6. Accounting & Financial Management (UPS/Customer) Integration
7. Cloud Services
8. IT Services
9. Integrating Physical & Virtual Network
10.Crisis Management
11.Business Continuity
12.Disaster Recovery
13.Adapting to Technologies
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
2
Background (Inception)
● Founded 1907 in Seattle, by James Casey & Claude Ryan.
● Originally called the American Messenger Company.
● First delivery vehicle was the Model-T Ford
● Merged with competitor to create Merchants Parcel Delivery
● 1919 - expanded to Oakland and re-named to United Parcel Service.
● 1922 - company introduced common carrier service.
● 1924 - first conveyor system for handling packages.
● Competition - USPS & Interstate Commerce Commission
● 1929 - introduced air service but Great Depression ended the Service
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
3
Background (Modern)
“Strong Today. Creating Our Tomorrow.”
● UPS Next Day Air debut in 1985
● 1990s developed DIAD - hand held device - Delivery
Information Acquisition Device record & upload
information.
● Multinational Package Delivery & Supply Chain
Management Company
● UPS Brand - UPS Freight, UPS Airlines & The UPS Store
● Rival competitor - FedEx
● Revenue: $65.872 billion (2017)
● Number of Employees: 434,000 (2017)
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
4
TEC Org Hierarchy
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
5
Hardware for Employees
Lenovo Thinkpad
T470 - Standard
Laptop
Dell Optiplex
5040 Administrative
Use
Monitor (Varies by
Department)
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
6
Enterprise Resource Planning and
Database
●
●
●
Enables Logistic
Executions
capabilities with
SAP.
Majority of ERP related
software are powered
by SAP
Relational DB powered
by Oracle and MySQL
Servers
Assists with systems
that deal with shipping
and warehousing
Helps eliminate the
need for external
shipping solutions
with the use of
ShipERP
Streamlines the
exchange of data
among separate
order management,
logistics, and
customer service.
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
Helps automate
entire shipping
process by SAP
users
7
UPS Financial Software
UPS Installed an ERP
Module from Oracle for
their financial functions.
Accounting & Financial Management
(UPS/Customer) Integration
Intuit
Quickbooks
accounting software
small business
allows shipping with
UPS faster and
easier.
UPS functionality
built into
Quickbooks.
Obtain UPS Rates &
View time-in transit
information.
Schedule pickup &
Track shipments
Print labels, verify
customer
information.
AccountEdge
Desktop software
with option Cloud
component.
Complete tasks
anywhere & sync to
desktop.
Small business
accounting &
management
solution for
Mac/Windows..
Record Sales,
Purchases, Manage
Banking, Payroll,
Track & Build
Inventory, etc.
AtClose
Sage
Appraisal, title and
settlement solution
provides superior,
dedicated, and
comprehensive
platform.
Cloud based global
accounting and
shipping solution
to help small and
mid-size
businesses.
Improve business
processes and
essential services
including the
enhancement of
business
management
through
automation,
optimization and
improved
integration.
Focus on
customers while
making better
financial decisions.
Shorten fulfillment
& delivery
timeframes.
Reduce shipping
expenses and
administrative
time.
Improve customer
service.
RamQuest,
Inc.
Digital
Marketplace
integrates
diverse software
systems to meet
business needs.
Closing Market
Network allows
users to order,
exchange and
market products
and services in
Real Estate
Closing Process.
Cloud & Service Models
●
●
●
●
●
What is the official definition of cloud computing?
The cloud is a highly functional and desired commodity from small business to
global enterprises.
Cloud computing provides companies with an ability to swiftly adapt to
unpredicted changes and disruptions.
How does this relate to UPS?
○ “UPS is no longer just a package delivery company, today UPS is truly a
technology company.” - Juan Perez, UPS CIO
■ UPS manages technology that reaches across the organization from
Data Center in Mahwah, NJ.
● Visibility, Shipping systems, Internal technologies
■ The company’s technologies and cloud help drive business.
● 444,000 employees
● 220 countries and territories
● 4.7 billion packages delivered annually.
Where does a company of this size start to manage its IT service
needs?
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
10
IT Service Model: SaaS
● Most common service utilized for businesses
in the cloud market.
● Run directly through browser
○ No downloads/installations required
○ Vendors manage everything
○ Firm owns/inputs data
● Emails, CRM, ERP
● Example: Office 365
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
11
IT Service Model: PaaS
● Provides cloud components used mainly
for applications.
● Framework for developers to build upon and
create customized applications.
● Provides platform for software creation.
○ Special software components are scalable and
highly available.
● App development, decision support, web,
& streaming.
● Firm only wants to deal with code and data.
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
12
IT Service Model: IaaS
● Most flexible service model.
● Infrastructures are made of highly
scalable and automated resources.
● Firm manages apps, data, runtime,
middleware, O/S
● Caching, security, system mgmt.
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
13
IT Service Models: 3 key models
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
14
Integrating Physical & Virtual Network
1) Siemens: Advanced Facer Canceller System (AFCS -200)
2) Delivery Barcode Scanner to sequence deliveries of:
-
Letters, Flats, and Packages that vary in weight and
dimension.
3)Automated Package Processing System
-
applies paper postage and updates tracking
information.
4) RFID/barcode scanners at the loading dock.
5) Operating Protocols at different Network Protocol Layers
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
15
Integrating Physical & Virtual Network
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
16
Crisis Management
Mission Statement:
● “We seek to maintain a constant state of readiness
should UPS become exposed to an unexpected act of a
critical magnitude.”
● “We strive to protect the reputation and interests of
UPS, Our People, Our Customers, Our Shareowners,
and Our Communities.”
● “We will conduct ourselves responsibly, sincerely,
honestly and with the utmost integrity to ensure the
safety, security and well-being of all of our
stakeholders.”
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
17
Business Continuity
● Staffing
● Establish notification processes during hours and after
hours
● Assign Tasks
● Secure the fleet & equipment
● Coordination
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
18
Disaster Recovery
● Personnel back to work
● Notifications to business development teams for
customer updates
● Continue to utilize toll free number for employees to
call in
Helpful Devices & Programs
● UPS Trackpad ----------------->
● Aidmatrix for CARE
Commodity Tracking System
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
19
Adapting to Technologies
● Continue to work closely with engineering, sales and
marketing to create an even richer experience for UPS
shippers and their customers.
● To accelerate business capabilities through
technologies that can transform UPS, including artificial
intelligence, mobility, the Internet of Things and
advanced analytics.
● To build quicker reflexes – so the IT team moves faster
than before.
● Joining Blockchain in Transport Alliance
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
20
References
❖ https://en.wikipedia.org/wiki/United_Parcel_Service
❖ https://www.scribd.com/document/243946928/Case-Study-System-Integration-2
❖ https://www.fhwa.dot.gov/Planning/freight_planning/talking_freight/talkingfreight07_21_10dg.ppt
❖ https://www.ups.com/media/en/UPS_disaster.pdf
❖ http://www.wtsinternational.org/assets/62/22/UPS.pdf
❖ https://pressroom.ups.com/pressroom/ContentDetailsViewer.page?ConceptType=Speeches&id=14879
52235463-428
❖ https://multichannelmerchant.com/operations/ups-looks-solve-supply-chain-issues-blockchain-patent/
https://www.foxbusiness.com/features/cloud-technology-helps-drive-ups
Proprietary and Confidential: This presentation may not be used or disclosed to other than employees or customers, unless expressly authorized by UPS.
© 2018 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
21
Thank You!
Questions?
Download
Related flashcards
Create Flashcards