Getting started with your Voicemail
If any questions please contact Telephone Services at ext. 7171
Tutorial
The first time you log into your mailbox there will be a tutorial. This will walk you through setting up
a personal greeting (up to 2 minutes long), passcode (4-10 digits) and recorded name. You should
complete the entire tutorial so that all of your changes are saved.
Passcode
If you make a mistake while entering your passcode, the voicemail system will require you to enter
the passcode correctly on TWO attempts. This is a security measure to prevent others from guessing
your passcode. Passcodes must be 4-10 digits.
Greetings
Your personal greeting should include your name, information about your current availability, and
any options the caller has to escape the mailbox (ex. 0 option to go to another phone line).
How to Access Your Mailbox (From your desk phone)
1. From your desk phone dial 5888
2. The system will ask for a passcode.
a. The first time you log in the default passcode is 1234
b. Tutorial will begin as explained above
3. System will say “You have ___ unplayed messages.” Followed by the main menu.
How to Access Your Mailbox From another phone on Campus
1. From the campus phone dial 5888
2. Once their greeting starts dial * (If you get the Message Center instead go to Step 3)
3. System will say “Welcome to the Message Center please enter a mailbox number or wait.”
4. Dial in your seven digit phone number. (ex. 555-1234) You MUST enter the seven digits NOT
just the extension.
5. Once your greeting starts playing dial *
6. System will ask for your passcode
7. System will say “You have ___ unplayed messages.” Followed by the main menu.
Created 8-28-2012
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How to Access Your Mailbox from Off Campus
1. From Off Campus phone dial 271-5888 (or 816-271-5888 for long distance)
2. System will say “Welcome to the message center please enter a mailbox number or wait.”
3. Dial in your seven digit phone number. (ex. 555-1234) You MUST enter the seven digits NOT
just the extension.
4. Once your greeting starts playing dial *
5. System will ask for your passcode
6. System will say “You have ___ unplayed messages.” Followed by the main menu.
MAIN MENU
User Options U(8)
Change
4
Greeting
GHI
6
Change
MNO
Name
7
Change
PQRS
Passcode
5
Distribution
JKL
List
9
WXYZ
4
GHI
7
PQRS
*
2
ABC
5
JKL
8
TUV
3
DEF
6
MNO
9
WXYZ
0
#
--Exit
Exit to
Main Menu
Message
Addressing
7
PQRS
Play
2
ABC
Answer
4
GHI
•
•
•
1
Make Message M(6)
7
Review
PQRS
3
Discard
DEF
2
Append
ABC
9
Exi t to
WXYZ
Ma i n Menu
5
JKL
6
MNO
Keep
Make
3
Discard
DEF
Play Message Options
Give
2
ABC
7
PQRS
8
TUV
Confidential
3
DEF
Receipt
Request
9
WXYZ
6
MNO
|
Future
Delivery
Exit
Options
Menu
Urgent
Message Addressing Options
Messages can be up to 5 minutes long
Basic mailboxes can hold 72 messages
All messages are retained for 14 days for unplayed and 28 days for played
Created 8-28-2012
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Giving a Message to another User
1. After you listen to the message you want to give to another user press G(4)
2. Enter the mailbox number(s) you want to give the message to (Enter all seven digits)
3. Press # to end your list
4. You can record your comments after the beep
5. Press # when you’re finished with your comments
6. Press X(9) to send the message with your comments and exit to the main menu
Transferring a call directly to a User’s Mailbox
1. Ask the caller to hold (Do not put on hold)
2. Press Transfer
3. If the mailbox answers with “Hello” press * AND enter the seven digit mailbox number. If the
mailbox answers with “Welcome” just enter the seven digit mailbox number
4. Press the Transfer button again to complete the transfer and hang up.
Created 8-28-2012
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