Job Profile
Position Title:
Transition to Work Manager
Division:
HYPA
Award:
Labour Market Assistance Industry (LMAI) Award 2010
Classification:
Manager Grade 1 (MG1)
Reports to:
Senior Manager, HYPA
Incumbent:
Signatures below provide acknowledgement that this document represents the job to be
performed and has been accepted by the incumbent.
Approved / Authorised by: General Manager, HYPA
Incumbent Signature: ________________________
Date: ___________________
Job Focus
Lead and proactively manage the day to day operations of the Transition to Work (TTW)
program to ensure all areas of responsibility deliver effective services to appropriate clients
and that contract and/or funding requirements are fully met.
Work collaboratively with all divisions of SYC to achieve compliance standards, revenue
targets and effective client outcomes.
Provide effective leadership and management to employees.
KRA 1 – Operations
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Manage the day-to-day operations of cost effective site/s and service delivery to
young people as described in funding guidelines and in accordance with the SYC
TTW service delivery model.
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Monitor the effectiveness of HYPA processes and work practices to ensure they
meet the needs of key stakeholders, including young people.
Build viable long term partnerships with external stakeholders in your area of
responsibility to enhance service delivery for young people; manage relationships to
ensure the best interests of clients and SYC are promoted.
Develop and implement a 12 month work plan and achieve specified outcomes.
Manage the program budget to ensure services are financially stable.
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Job Profile
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Work collaboratively with respective Job Prospects and Training Prospects teams to
maximise the performance of the TTW contract.
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Proactively communicate with HYPA Management to report issues and feedback in a
professional and timely manner.
Provide reports as required in a professional and timely manner.
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Actively participate in the preparation and development of strategic and operational
plans; support and implement plans and the decisions of HYPA and senior
management in your area of responsibility.
Attend professional development courses and training related to the position.
Prepare for, attend and actively participate in management meetings.
Record all meetings with external parties in a Diary Note as per HYPA procedure.
Maintain one’s required professional knowledge of areas including but not
necessarily limited to the Transition to Work Deed, as amended from time to time.
Leadership
 Lead and proactively manage direct reports as required.
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Recruit as required in line with current SYC Policy and Procedure.
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Promote and ensure an understanding by team members of the strategic and
operational direction required.
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Empower team members to make efficient and effective decisions in a timely
manner.
Manage employee performance and conduct performance reviews in line with current
SYC Policy and Procedure.
Identify and manage people performance issues as they arise.
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Build and maintain a collaborative culture effective in the attraction and retention of
SYC’s valued employees.
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Provide individual, professional supervision on a fortnightly basis to your direct
reports:
o Record supervision in an appropriate manner, using the format provided by SYC.
o Identify professional development needs and opportunities.
o Provide leadership development for employees.
Organise and manage regular team meetings; ensure agenda and minutes are
accurate and provided in a timely manner.
Model professional, ethical and respectful practice.
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Work collaboratively and respectfully with other managers and senior staff in the best
interests of SYC, its employees and clients.
Other
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Actively support SYC’s collaborative, performance-based culture and ensure all
actions and behaviours are aligned with the organisational values of Courage, Trust,
Working Together and belief in People and their Potential.
Achieve all agreed KPIs.
Undertake training as directed.
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Represent SYC at all times in a professional and ethical manner consistent with Our
Purpose.
Conduct any other duties that may be reasonably expected of you from time to time.
KRA 2 – Compliance
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Operate and comply at all times in a manner consistent with both the letter and the
intent of:
o SYC’s policies and procedures, including but not limited to:
- Code of Conduct;
- Privacy Policy
- Keeping Children and Young People Safe Policy;
- Acceptable Use of Technology Facilities Procedure; and
- Social Media Policy.
o all relevant quality systems as amended from time to time; and
o all relevant contracts, agreements, standards, legislation and regulations.
Uphold the principles of SYC’s Valuing Diversity policy and encourage a work
environment that is:
o conducive to the acceptance and implementation of workplace diversity;
o free from discrimination and harassment; and
o respectful of each individual regardless of classification, background,
qualifications, skills or other characteristics.
Support workplace gender equality by treating both men and women equally and
fairly across all levels of the organisation.
KRA 3 – Safety
Employee Responsibilities:
 Take reasonable care for your own safety.
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Act in a manner that does not place your own health and safety or that of others at
risk.
Comply with all health and safety and injury management legislative requirements.
Comply with SYC Health, Safety and Environmental policies and procedures.
Report all hazards, incidents, injuries, unsafe acts or conditions in line with SYC
procedures.
Comply with any reasonable instruction.
Cooperate with measures introduced in the interests of workplace health and safety.
Participate in any health and safety training allocated and follow the instruction and
advice provided.
Correctly use any personal protective equipment and safety devices provided.
Do not intentionally or recklessly misuse or interfere with anything that has been
provided for health and safety reasons.
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Undertake only those tasks for which you have been authorised and/or received the
necessary training, and for which all necessary safety arrangements are in place.
Manager Responsibilities
As per all employee health and safety responsibilities and including:
 Ensure risk management activities in your area of responsibility are implemented,
regularly monitored and maintained.
 Ensure health and safety reporting is completed and provided in a timely manner.
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Respond to hazard and incident reports and ensure investigations are conducted
promptly and appropriate corrective actions implemented.
Participate in health and safety consultation activities and ensure employees are
provided with relevant health and safety information.
Ensure all employees follow emergency procedures.
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Ensure all employees are provided with information, instruction, training and
supervision to effectively and safely perform their work duties.
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Ensure injury management procedures are implemented effectively and return to
work programs are followed.
Report to Management any matters which affect the health and safety of the work
environment or the effective operation of the health and safety system.
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Competency Profile
Qualifications and Experience
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A Business Management qualification is highly desirable.
Proven experience in successfully managing and leading a results driven team is
highly desirable.
Experience in the Employment Services industry is highly desirable.
Experience working directly with internal and external stakeholders, including
management, employers and industry representatives.
Experience working with young people or in the youth sector is desirable.
Skills and Knowledge
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Ability to lead a team and work in a collaborative team environment.
Ability to plan, organise and to establish a course of action for self and others to
accomplish specific goal(s) and achieve quality outcomes.
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Ability to provide leadership and to inspire others to share ownership for achieving
objectives and creating a stable and productive work environment.
Well-developed ability to manage time and coordinate resources to meet service
delivery and client needs and achieve set targets.
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A high level of interpersonal and problem solving skills including conflict resolution
and negotiation.
Well-developed communication skills, both written and verbal, including report
writing.
Well-developed ability to create, maintain and build positive relationships with
employers, education providers, young people and other stakeholders.
Management and planning skills which would contribute to the professional
management of HYPA.
Ability to provide timely and constructive feedback to staff and peers.
Computer literacy.
Knowledge of government employment services practices is desirable.
Knowledge of education, training and employment options available to young people.
Awareness of the issues facing young people who are disadvantaged by
homelessness, an offender history, family breakdown, poverty or lack of education.
Sound working knowledge of Health and Safety and other relevant legislation.
Key Attributes
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Business acumen.
Honesty and integrity.
High level of confidentiality.
Able to handle workplace pressure in a way that maintains stable performance and
workplace morale.
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Competency Profile
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Able to maintain respectful working relationships with other managers, employees,
external stakeholders and clients.
Willingness to take responsibility for decisions and actions.
Able to maintain reasonable levels of energy and to be efficiently productive over
extended periods of time when necessary.
Sense of urgency and ability to successfully work to deadlines.
A commitment to equal opportunity and social justice principles.
Willingness to participate in SYC events.
Special Requirements / Conditions:
 Prepared to obtain (and maintain) the applicable state clearance to work with children is
an essential component of this role and continued employment with SYC.
 Occasional out of hours work may be required.
 Possession of a current valid Driver’s Licence and willingness to drive is required.
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