POSITION DESCRIPTION
QUALITY ASSURANCE OFFICER
Program Area: Transition to Work Program
Award & Level: EBA 2012 Schedule B, Administration Officer
Employment Conditions: Full time
Number of Reports: 0
Reports To: Coordinator, Transition to Work
Location: Hobart
Last Revised: Mar 2016
Staff member signature: .................................
Position Objectives
The role of the Quality Assurance Officer is the provision, maintenance and administration of policies,
procedures and practices to ensure compliance with Department of Employment Transition to Work
funding conditions.
Program Objectives
The Transition to Work (TtW) program provides young job seekers aged 15-21 with intensive one-on-one
support to gain employment or to continue their education. Funded by the Australian Government, more
information on this program may be accessed at https://www.employment.gov.au/transition-work
Organisational and Working Environment
Colony 47 is dedicated to creating a fairer community and eliminating poverty. We are committed to
upholding our Vision of Fairness, Passion, Opportunity and Community.
To be successful in our dealings with our colleagues and community required all employees to act in
accordance with the Company’s stated Values of Compassion, Creativity, Excellence, Sustainability and
Teamwork.
Code of Conduct
All employees of Colony 47 must abide by the Colony 47 Code of Conduct. Colony 47 is also committed to
providing a safe environment for every child who comes into contact with our organisation. All staff and
volunteers are screened for suitability to work with children and must abide by a specific Child Safe Code of
Conduct.
Human Resources
Colony 47 – People Working Together
PH: (03) 6223 6159 FAX: (03) 6224 0398 Email: admin@colony47.com.au
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Position Description: Quality Assurance Officer
Health and Safety:
All employees of Colony 47 must be aware of and comply with requirements of the relevant Workplace
Health and Safety legislation and associated regulations. This includes taking responsibility for your own
health and safety and that of others in the workplace and complying with Colony 47 work health and safety
policies and procedures.
Annual Performance Review
An annual performance review will be conducted using the Colony 47 Performance Management Process
and is based on the Position Description. Work Review Records will be conducted at interim periods. The
successful completion of both these processes are the responsibility of the employee and their manager.
Enterprise Bargaining Agreement
Employees are covered by the Labour Market Assistance Industry 2010 and the Colony 47 Enterprise
Bargaining Agreement 2012.
Level of Responsibility and Supervision
The Quality Assurance Officer is expected to have a high level of self-motivation and initiative and carry out
the Key Tasks and Duties with limited supervision.
Stakeholders
Internal Stakeholders
Other staff within the Transition to Work program
Other staff within Colony 47
External Stakeholders
Department of Employment
Activity Host Organisations
Local employers
Participants and their families
Key Tasks and Duties (feeds into Performance Review Process)
1. Program Quality, Improvement and Innovation

Answering of calls from participants and scheduling appointments.

Manage and maintain activities related to compliance with Department of Employment Transition
to Work funding conditions, including the TtW Deed, all associated guidelines and the
Department’s IT systems
Human Resources
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Position Description: Quality Assurance Officer

Liaise with the TtW team to ensure the collection of a range of TtW administrative and evidentiary
requirements is compliant with Department of Employment Transition to Work funding conditions

Ensure that data is collected in line with the program’s evaluation requirements as set by Colony
47, as well as to support the efficiency and effectiveness of the program

Manage and maintain systems, policies and procedures associated with the compliant operations
of the TtW program across five sites in Hobart and Southern Tasmania

Establish and maintain relationships with key stakeholders at the Department of Employment for
the purposes of ongoing open communication

Maintain a range of administrative systems and procedures to support a culture of continuous
improvement within the program

Conduct rolling six-monthly internal audits of the TtW program across all sites, against standards,
conditions and Key Performance Indicators (KPIs) in the TtW funding agreement, report any issues,
risks or non-compliance to the Coordinator and provide recommendations for rectification

Participate fully in all internal and external audits to ensure Colony 47 compliance with funding
requirements associated directly and indirectly with the TtW program

Review TtW templates, forms and other types of TtW documentation generated by Colony 47 to
ensure they meet TtW contractual requirements

Maintain a range of summary statistics (e.g. monthly file audits, commencements and completions)
and provide fortnightly reports of these summaries to the Coordinator, TtW

Ensure all relevant Colony 47 policies and procedures are implemented and adhered to within the
TtW program:
o
Adhere to Colony 47’s administrative and financial systems, policies and procedures
o
Support the monitoring and management of risk in compliance
2. Personal and Team Effectiveness

Work effectively as part of a supportive and cohesive team and participate in teamwork to enhance
the evaluation of the TtW program

Contribute to good team communication and client outcomes by working professionally and cooperatively with all organisational staff

Participate in performance management planning and appraisal processes in which service
objectives and professional development needs are discussed and determined

Assist in ways to capture, communicate and share innovative ideas and practices

Foster a culture of excellence in service delivery

Promote adherence to Colony 47’s core values
3. Multi-skilling

The Quality Assurance Officer may be directed to carry out such duties as are within the level of the
position and scope of the incumbent’s competence and training as directed by their manager

Work within the team to provide support and assistance as required to meet TtW objectives
Human Resources
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Position Description: Quality Assurance Officer
Position Requirements
People Skills
Demonstrated capacity to: contribute to a positive team environment; manage own performance and
development; manage performance and development of others; and demonstrate a commitment to
Managing Diversity including Equal Employment Opportunity principles.
Communication
Interpersonal, written and verbal communication skills, that are clear, concise, timely and valuesbased.
Self Management
Demonstrated capacity to: plan, organise, schedule and prioritise own area of responsibility;
coordinate input from others to produce own outputs; and foster and contribute to a stakeholder
focus. Ability to manage physical and financial resources effectively.
Conceptual and Analytical
Demonstrated capacity to research and analyse information to identify possible solutions to problems
and be aware of current research in the community sector and employment services areas.
Technical/Professional
Possess the professional or technical skills needed to perform the Key Tasks and Duties outlined in this
Position Description. Demonstrated capacity to apply sound judgment in making decisions, and
drawing on factual information from a range of accessible sources.
Qualifications
Relevant degree with considerable experience; or
Associate Diploma with considerable experience; or
Qualifications in more than one discipline; or
Less formal qualifications with specialised skills sufficient to perform at this level;
or
Attainment through previous appointments, service and/or study, an equivalent level of skills to
undertake the range of activities required. An employee without formal qualifications and/or training
or equivalent skills may be required to undertake relevant study or training.
Additional Requirements:
•
Current Tasmanian driver’s licence is required.
•
Required to provide a satisfactory National Police Check and Working with Children Check.
Human Resources
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Position Description: Quality Assurance Officer
Key Selection Criteria
1. Demonstrated experience managing compliance with Australian Government funding
requirements, including in the employment services field
2. Demonstrated experience in managing quality assurance systems.
3. Advanced administration, organisational and time-management skills, including the demonstrated
ability to work independently.
4. Excellent written and verbal communication skills,including the ability to advise and liaise across all
levels of Colony 47 and external organisations.
5. Highly-developed computer skills and competency in Microsoft Programs.
6. Motivated to help achieve employment and education outcomes for people aged 15-21 years
7. Understanding of and empathy with the vision and goals of Colony 47
Human Resources
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