QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS SECTOR
Contents
1. Introduction and Contacts..…Page 1
2. Qualifications Pack……….……..Page 2
What are
Occup atio n a l
Stand a rds ( O S) ?
3. Glossary of Key Terms …………Page 3
4. OS Units……………………..…….….Page 2
5. Assessment Criteria……………..Page 125
 OS describe what
individuals need
to do, know and
understand in
order to carry out
a particular job
role or function
 OS are
performance
standards that
individuals must
achieve when
carrying out
functions in the
workplace,
together with
specifications of
the underpinning
knowledge and
understanding
Contact Us:
Beauty & Wellness Sector
Skill Council
Office no- 405-406,
DLF City Court
M.G. Road, Sikanderpur,
Gurgaon- 122002
+91 124 4269030- 31
E-mail:info@bwssc.in
Introduction
Qualifications Pack- Cosmetic dermatology trainer
SECTOR: BEAUTY & WELLNESS
SUB-SECTOR: Beauty & Salons
OCCUPATION: Cosmetic Dermatology
REFERENCE ID: BWS/N0503
ALIGNED TO: NCO-2015/NIL
Brief Job Description:
A cosmetic dermatology trainer delivers training and conducts asses sment
having in depth knowledge in in beauty treatments of both the face and body.
facial electrotherapy, a removal of unwanted hair by electrical epilation, laser
and light treatment for skin rejuvenation services ,micro-dermabrasion,
cosmetic skin peel treatments cosmetic skin needling treatments ,micro
pigmentation, removing or fading pigments, Body electro- therapy advanced
electrical techniques to Treat skin imperfections and cosmetic radio frequency
treatments.
Personal Attributes:
This job requires an individual with experience in body and skincare treatments
to provide a range of beauty services efficiently and effectively in a safe and
hygienic working environment.
Qualifications Pack For Cosmetic Dermatology trainer
Qualifications Pack Code
BWS/N0503
Job Details
Job Role
Cosmetic Dermatology Trainer
Credits(NSQF)
TBD
Version number
1.0
Sector
Beauty & Wellness
Drafted on
01/08/2015
Sub-sector
Beauty & Salons
Last reviewed on
15/10/2015
Occupation
Cosmetic
Next review date
Dermatology Services
15/10/2016
Job Role
Cosmetic Dermatology trainer
Role Description
Delivers training and conducts assessment having in depth
knowledge in in beauty treatments of both the face and body.
facial electrotherapy, a removal of unwanted hair by electrical
epilation, laser and light treatment for skin rejuvenation
services ,micro-dermabrasion, cosmetic skin peel treatments
cosmetic skin needling treatments ,micro pigmentation,
removing or fading pigments, Body electro- therapy advanced
electrical techniques to Treat skin imperfections and cosmetic
radio frequency treatments
The trainer needs to be knowledgeable on health safety and
hygiene, chemistry of hair and beauty products, dermatology
and physiology of aging process
NVEQF/NSQF level
Minimum Educational Qualifications
Maximum Educational Qualifications
Level 6
Class XII
NA
Training
(Suggested but not mandatory)
1. Level 5 senior cosmetic dermatology technician
2. Diploma in beauty therapy
Minimum Job Entry Age
18 years
Experience
3-4 years as a beauty therapist in a professional salon
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Qualifications Pack For Cosmetic Dermatology trainer
National Occupational Standards
(NOS)
Compulsory:
1. BWS/N9001 (Prepare and maintain work area)
2. BWS/N0501 (Conduct Cosmetic Dermatology Training)
3. NOS 26 (Support and Coach Learners)
4. BWS/N9004 (Manage and lead a team)
5. BWS/N0107 (Perform facial electrotherapy)
6. BWS/N0110 (Perform micro-dermabrasion to improve
skin condition)
7. BWS/N0108 (Perform Epilation Services)
8. BWS/N0111 (Provide cosmetic skin peel treatments)
9. BWS/N0112 (Provide cosmetic skin needling treatments)
10. BWS/N0113 (Provide micro pigmentation to enhance facial
features)
11. BWS/N0114 (Provide removing or fading pigments/tatoo
using Q Switched Laser)
12. BWS/N0115 (Provide Body electro- therapy to improve
body condition )
13. BWS/N0116 (Provide advanced electrical techniques to
Treat skin imperfections)
14. BWS/N0117 (Understand chemistry of hair and beauty
products)
15. BWS/N0118 (Knowledge of dermatology and physiology
of aging.)
16. BWS/N0119 (Perform laser and light treatments for hair
removal and skin rejuvenation.)
17. BWS/N0120 (Provide cosmetic radio frequency
treatments)
18. BWS/N9002 (Maintain health and safety at the workplace)
19. BWS/N9003 (Create a positive impression at the
workplace)
Optional:
N.A
Performance Criteria
As described in the relevant NOS units
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Qualifications Pack For Cosmetic Dermatology trainer
Definitions
Keywords /Terms
Sector
Sub-sector
Occupation
Function
Description
Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.
Occupation is a set of job roles, which perform similar/related set of functions
in an industry.
Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group
of persons. Functions are identified through analysis and form the basis of OS.
Job role defines a unique set of functions that together form a unique
Employment opportunity in an organization.
OS specify the standards of performance an individual must achieve when
carrying out a function in the workplace, together with the knowledge and
OS
understanding they need to meet that standard consistently. Occupational
Standards are applicable both in the Indian and global contexts.
Performance
Performance Criteria are statements that together specify the standard of
Criteria
performance required when carrying out a task.
NOS
NOS are Occupational Standards which apply uniquely in the Indian context.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code
qualifications pack.
Qualifications Pack comprises the set of OS, together with the educational,
Qualifications Pack training and other criteria required to perform a job role. A Qualifications
Pack is assigned a unique qualification pack code.
Unit Code is a unique identifier for an Occupational Standard , which is
Unit Code
denoted by an ‘N’
Unit Title gives a clear overall statement about what the incumbent should be
Unit Title
able to do.
Description gives a short summary of the unit content. This would be helpful to
anyone searching on a database to verify that this is the appropriate OS they
Description
are looking for
Knowledge and Understanding are statements which together specify the
Knowledge and
technical, generic, professional and organizational specific knowledge that an
Understanding
individual needs in order to perform to the required standard.
Organizational Context includes the way the organization is structured and
Organizational
how it operates, including the extent of operative knowledge managers have
Context
of their relevant areas of responsibility.
Technical
Technical Knowledge is the specific knowledge needed to accomplish specific
Knowledge
designated responsibilities.
Core Skills or Generic Skills are a group of skills that are key to learning and
Core Skills or
working in today's world. These skills are typically needed in any work
Generic Skills
environment. In the context of the OS, these include communication related
skills that are applicable to most job roles.
Job Role
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Acronyms
Qualifications Pack For Cosmetic Dermatology trainer
Keywords /Terms
B&WSSC
Description
Beauty & Wellness Sector Skill Council
NOS
National Occupational Standards
NSQF
National Skills Qualification Framework
NVEQF
National Vocational Educational Qualification Framework
NVQF
National Vocational Qualification Framework
OS
Occupational Standards
PC
Performance Criteria
QP
Qualification Pack
SSC
Sector Skills Council
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BWS/N9001
Prepare and maintain work area
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about preparing the equipment, products and work area ahead of service delivery
to ensure the efficiently and effectiveness of conducting treatments considering the standards of
operation of the organization.
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National Occupational Standard
BWS/N9001
Prepare and maintain work area
Unit Code
BWS/N9001
Unit Title (Task)
Prepare and maintain work area
Description
Prepare the equipment, products and work area ahead of service delivery to ensure
the efficiently and effectiveness of conducting treatments considering the standards
of operation of the organization
This unit/task covers the following:
 Prepare and maintain work area
Scope
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Prepare and maintain
work area
To be competent, the user/individual on the job must be able to:
PC1. Ensure that environmental conditions are suitable for the client and the
treatment to be carried out in a hygiene and safe environment
PC2. Select suitable equipment and products required for the treatment
PC3. Set up of equipment and prepare the products for treatments in adherence to
the organization procedures and product/ equipment guidelines
PC4. Place the products in the trolley for the treatment
PC5. Sterilize, disinfect and place the tools on the tray
PC6. Dispose waste materials in adherence to the organization's and i ndustry
requirements
PC7. Store records, materials and equipment securely in line with the
organization’s policies
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
The user/individual on the job needs to know and understand:
KA1. Organization’s standards of performance and sequence of services
KA2. Range of services and products offered by the organization
KA3. Health and safety requirements in the organization
organization and
its processes)
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. Types of products, materials and equipment required for the treatment
KB2. Process and products to sterilize and disinfect equipment/ tools
KB3. Manufacturer’s instructions related to equipment and product use and
cleaning
KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, control of
substances hazardous to health, handling/storage/ disposal/ cautions in the
use of products, fire precautions, occurrences, hygiene practice, disposal of
waste, environmental protection
Skills (S) [Optional]
A. Core Skills/
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Writing Skills
BWS/N9001
Generic Skills
Prepare and maintain work area
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
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BWS/N9001
Prepare and maintain work area
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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BWS/N9001
Prepare and maintain work area
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
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BWS/N9001
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic Dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0501
Conduct Cosmetic Dermatology training
-----------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about conducting the cosmetology training and displaying the required functional
as well as professional skills
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National Occupational Standard
BWS/N0501
Conduct Cosmetic Dermatology training
Unit Code
BWS/N0501
Unit Title(Task)
Description
Conduct Cosmetic Dermatology training
Conduct cosmetology training and displaying the required functional as well as
professional skills
This unit/task covers the following:
 Identify the collective Cosmetic Dermatology training needs
 Plan and prepare the training programmes for Cosmetic Dermatology
 Deliver Cosmetic Dermatology training
 Collect trainee feedback and incorporate suggestions in the training
programme
Scope
Performance Criteria(PC) w.r.t. the Scope
Element
Identify the
collective Cosmetic
Dermatology
training needs
Plan and prepare for
the training
programmes for
Cosmetic
Dermatology
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. identify the relevant stakeholders in the organization and understand their
perspective in articulation of existing/ changing/ new cosmetology related
learning needs
PC2. conduct data study to identify the needs, preferences, preferred learning
modes etc of the target learners along with their learning objecti ves which are
specific in cosmetology arena
PC3. prioritise cosmetology related training needs of the organization, indicating
the focus and volume of learning required
PC4. communicate findings to stakeholders and negotiate any adjustments
PC5. develop a coherent plan of training opportunities appropriate to the training
outcomes and internal/external requirements
To be competent, the user/individual on the job must be able to:
PC6. as per the training plan, identify delivery and assessment methods appropriate
to training opportunities
PC7. identify the resources needed to deliver the plan and ensure these are within
allocated budgets
PC8. ensure arrangements for the delivery of the plan are in place and set up
suitable training facilities, training equipment (like galvanic, EMS, microcurrent
lymphatic drainage equipment , ultrasonic, microdermabrasion equipment
etc), aids and tools considering the learners’ requirements, learning styles and
preferences, and the specifications of the session plan
PC9. identify how the training will be monitored and evaluated
PC10. communicate the plan to trainees and other people involved in the provision
of training
Deliver Cosmetic
Dermatology
training
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To be competent, the user/individual on the job must be able to:
PC11. conduct opening of the training session with debriefing of training objectives,
agenda, plan, outcomes etc
PC12. train the trainees in effective usage of technology to deal with the customers
online and use appropriate communication protocols, wherever applicablethroughout the services
PC13. train the trainees on various topics within the cosmetology domain like the
following:
 Tools and equipment for cosmetology like galvanic, EMS,
BWS/N0501
Conduct Cosmetic Dermatology training
microcurrent lymphatic drainage equipment , ultrasonic,
microdermabrasion equipment etc
 Various treatments like Perform facial electrotherapy, microdermabrasion, electrical epilation, cosmetic skin peel treatments,
cosmetic skin needling treatments, micro pigmentation, body electrotherapy, laser and light treatments, cosmetic radio frequency
treatments etc

Medical conditions etc
PC14. provide expert guidance on emerging global trends in area of cosmetic
dermatology and how India is adapting to the same
PC15. train the learners on various innovative techniques to offer best in class
cosmetology, experience and aftercare to the customers
PC16. complement the theoretical topics with practical demonstration of the
application of tools and knowledge; sharing best practices; interactions;
group discussions etc to meet individual needs while achieving planned group
outcomes and agreements
PC17. periodically address the queries/ concerns/ doubts of the learners and discuss
in detail the possible solutions to their problems and use appropriate
strategies to motivate learners individually and collectively
PC18. create and maintain a positive learning environment
PC19. manage a group environment in which individuals feel valued, supported,
confident and able to learn
PC20. provide constructive and motivational feedback to improve the learner’s
application of learning
Collect trainee
feedback and
incorporate
suggestions in the
training programme
PC21. adapt learning, application and reflection to meet further needs of the
learners
PC22. maintain the health and safety of learners, self and other people
PC23. maintain professional relationships with learners and manage learner
behaviour to maintain a positive learning environment
PC24. maintain and store learners records according to organisational policy and
procedures
To be competent, the user/individual on the job must be able to:
PC25. obtain feedback from the learners and encourage them to provide it without
undue influence
PC26. review feedback forms to identify any implications for own practice and make
modifications/ changes in the learning programme design/ delivery in line
with the feedback after due discussion with the organization
PC27. maintain learner confidentiality according policies and procedures.
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
its processes)
The user/individual on the job needs to know and understand:
KA1. knowledge of the organization’s standards of performance and sequence of
services
KA2. knowledge of the range of services and products offered by the organization
KA3. knowledge of the health and safety requirements in the organization
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KB1. Knowledge of electrotherapy and Object of the Treatment
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BWS/N0501
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Conduct Cosmetic Dermatology training
KB2. Knowledge of checking and handling the equipment before and during the
procedure
KB3. Knowledge of Electrical current
KB4. Knowledge to select, use and apply different micro-dermabrasion techniques,
in line with treatment objectives,
KB5. Knowledge of the effects on the skin in relation to speed, pressure, vacuum
and crystal flow
KB6. Knowledge of Moisture gradient that affects Galvanic current
KB7. Knowledge of detailed protocols of cosmetic skin peel treatments.
KB8. Knowledge of Fitzpatrick skin scale;
KB9. Matching the treatment to suit skin types, skin conditions,
KB10. To determine the outcome of the peel treatments and avoid post
inflammatory hyperpigmentation (PIH)
KB11. Pre-treatment advice that should be given to clients prior to treatment to
optimise results
KB12. Knowledge of clients previous history treatments. (recent surgery,
microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring
and medical history)
KB13. Knowledge of the process of desquamation, exfoliation and skin resurfacing
KB14. Knowledge of the defensive role of the epidermis and the importance of
barrier function
KB15. Knowledge of the topical effects of cosmetic peel ingredients on the skin and
skin conditions
KB16. Knowledge of the process of melanogenesis
KB17. Knowledge of the types and properties of pigments and carrier agents
available for the treatment
KB18. Knowledge of the uses and limitations of pigments when mixed and diluted
KB19. Knowledge of the principles of colour theory in relation to micropigmentation
treatments
KB20. Knowledge of the application of colour theory to change undesirable colour
results after the healing process
KB21. Knowledge of the selecting,, using and applying of different
micropigmentation treatments
KB22. Knowledge to prepare a Light/laser controlled area
KB23. The types of stakeholders involved in an analysis of collective learning needs
KB24. The types of qualitative and quantitative information required to undertake
an analysis of collective learning needs
KB25. Sources of information, and efficient data collection methods, including the
use of technology
KB26. How to analyse qualitative and quantitative data to identify collective learning
needs
KB27. Issues related to equality and diversity that may affect data collection and
collective learning
KB28. Issues related to technology and changing work practices that impact on
collective learning needs
KB29. How to identify the focus and volume of learning required and the timescales
required for implementation
KB30. How to identify costs and timescales for resource development
KB31. How to ensure that the language, style and format of the materials are
BWS/N0501
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Conduct Cosmetic Dermatology training
appropriate to the needs of the learners.
KB32. How to develop simulated exercises that replicate real working challenges
KB33. Different techniques to manage group dynamics
KB34. Aspects of equality, diversity and, where relevant, bilingualism, that need to
be addressed when facilitating learning and development in groups
KB35. Different ways of encouraging behaviour and values that foster mutual
respect and support the learning and development process
KB36. Knowledge to create an appropriate teaching and learning environment
 Organisational policy and practice,
 classroom management
 motivational theory
 level of learner
 appropriate language
 lesson plan
KB37. Knowledge to Demonstrate an positive approach to teaching and learning in
accordance with internal and external requirements (different teaching
methods, learning preferences and different abilities or needs)
KB38. Knowledge of Communication methods and media (Written, verbal and nonverbal communication, electronic, audio and social media, specialist
support/aids one-to-one, , small group teaching, whole group teaching, )
KB39. Knowledge of specialist subject and , lesson planning,
KB40. Knowledge to Communicate with other learning professionals
KB41. Knowledge of range of media (e.g. handout, poster, email, text, presentation,
DVD, internet, books, magazines, journals),
KB42. Knowledge of maintenance of accurate and up-to-date learning records,
Individual Learning Plans and other reviews
KB43. Knowledge to implement the minimum core when delivering inclusive
teaching
KB44. Principles of adult learning and how to apply them in training delivery such as:
 training needs to be learner-centred to engage learners
 adults have a need to be self-directing and decide for themselves
what they want to learn
 adults have a range of life experience, so connecting learning to
experience is meaningful
 adults have a need to know why they are learning something
 the learning process needs to support increasing learner
independence
 emphasis on experimental and participative learning
 use of modelling
 the learning process should reflect individual circumstances
KB45. Theories adult learning and how to apply them in training delivery such as:
 behavioural learning theory
 cognitive learning theory
 information processing theory
 andragogy
KB46. Theories of learning styles and how to apply them in training delivery such as:
 auditory
 visual
BWS/N0501
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Conduct Cosmetic Dermatology training
 kinaesthetic
 left/right brain
 global/analytical
 theoretical
 activist
 pragmatist
 reflective
KB47. How to set up training facilities, training equipment and tools such as:
 Room appropriate to the style of delivery
 Data projector and laptop computer and speakers (or overhead
projector with relevant PowerPoint slides)
 Projection screen
 Flip charts with butchers paper and markers
 Whiteboard and whiteboard markers
 Facilitator’s Guide
 Learner’s Guide and any other learning materials and resources
 Other equipment specified in session plan
KB48. The use of assessment tools to identify individual learning needs such as:
 one-to-one discussion
 self-assessment
 formal assessment tools
KB49. How to identify and meet individual learner needs and styles such as:
 Visual
 Auditory
 Kinaesthetic
 Physical
 Language
 specific learning difficulties.
KB50. factors that affect learning such as:
 physical e.g. temperature, health, hunger, personal concerns;
 social, emotional e.g. attitude, motivation, behaviour, cognitive,
environmental
KB51. Techniques to create and maintain a positive learning environment such as:
 encouraging learner participation
 using interactive learning approaches to transfer skills and knowledge
to learners
 using the diversity of the group as a resource to support learning
 using facilitation skills to ensure effective participation and group
management
 using presentation skills to convey understanding of key concepts and
central ideas
 monitoring non-verbal and verbal communication of participants
 using learning resources to enhance the learning experience for all
learners
 delivering at appropriate pace
 ensuring and encouraging two-way communication including provide
opportunities for learners to seek clarification on central ideas and
concepts, and adjust the presentation to meet participant needs and
BWS/N0501
Conduct Cosmetic Dermatology training
preferences
 summarising key concepts and ideas at strategic points to facilitate
learner understanding
 monitoring learner progress with tasks and learning activities based
on session plan.
 measuring the achievement of learning outcomes by formative
assessment
KB52. Techniques to provide constructive feedback to improve learner’s
competence.
KB53. How to implement program delivery and session delivery plan
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
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BWS/N0501
Conduct Cosmetic Dermatology training
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resol ution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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BWS/N0501
Conduct Cosmetic Dermatology training
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
19 | P a g e
BWS/N0501
TBD
Beauty & Wellness
Beauty &Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
NOS 26
Support and Coach Learners
----------------------------------------------------------------------------------------------------------------- ---------------------
National Occupational
Standard
Overview
This Occupational Standard describes the knowledge, understanding and skills required to support
and coach learners
20 | P a g e
National Occupational Standard
NOS
26
Unit Code
Unit Title
(Task)
Description
Scope
NOS 26 Support and Coach Learners
NOS 26 Support and coach learners
This unit describes the performance outcomes, skills and knowledge required to
provide support and coaching to learners. It describes the skills to identify issues
that may impact on learner’s progression and to provide then with the additional
support for success.
This unit applies to individuals providing TVET Trainers who provide support to
students, with some supervision and guidance, in a training provider context.
The unit covers sector requirements to:
 Identify support needs of learners
 Provide support to learners to meet identified needs, within scope of role
 Support individual students with additional needs in the training session
 Provide coaching and motivation
Elements and Performance Criteria(PC) w.r.t. the Scope
Element
Identify support needs
of learners
Provide support to
learners to meet
identified needs,
within scope of role
Support individual
students with
additional needs in the
training session
21 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Identify limitations in scope of own role in providing support to learners
PC2. Establish rapport and a trusting relationship with learners to identify
learner
PC3. Seek information about issues of concern with sensitivity and respect for
the physical, emotional and cultural safety and security of those affected
PC4. Observe learner to identify any signs of emotional stress
PC5. Seek additional related information from family and/or others as required
and with consent of the learner
PC6. Record learner background information obtained according to principles of
confidentiality and organisational procedures
To be competent, the user/individual on the job must be able to:
PC7. Show respectful, empathic understanding to clarify the nature and depth of
learner feelings
PC8. Help learners clarify options, identify support needs and decide on next
steps to address problems and/or meet immediate needs
PC9. Provide information about student support programs and services and refer
learner to specialist support as indicated and agreed with learner
PC10. Manage student information and records in compliance with privacy and
confidentiality standards
PC11. Debrief issues that may arise when providing support with colleagues to
care for self
To be competent, the user/individual on the job must be able to:
PC12. Show respect, empathy and acceptance for individual differences and
encourage learners in ways which promote their positive self-concept and
self-esteem
PC13. Use language, equipment, materials and strategies suited to the learner
PC14. Apply simple task analysis to assist learners with additional needs and
modify general activities to meet particular needs where necessary
PC15. Provide additional assistance with individual or small group activities as
required
NOS 26
Provide coaching and
motivation
Support and Coach Learners
To be competent, the user/individual on the job must be able to:
PC16. Prepare for coaching by:
• Identifying individual and specific coaching needs
• organising with learner a specific time and place for coaching
PC17. Provide coaching by:
• Explaining the purpose of coaching
• Assisting the learner to set personal goals and explore personal
change strategies
• Explaining and demonstrating skills to be coached
• Communicating essential knowledge required
• Checking the learner’s understanding
• Providing opportunity for learner to practise the skill and ask
questions
• Providing feedback in a constructive manner
PC18. Follow up coaching including:
• Monitoring progress with new skills and provide supportive
assistance as required
• Reporting progress to appropriate person as required
• Identifying performance problems or difficulties with the coaching
and rectify them or refer them to the appropriate person for follow
up
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context (Knowledge KA1. organisational policies and procedures in relation to:
of the company /
 learner support and welfare
organization and its
 learner confidentiality
processes)
 referral procedures, including various levels of urgency, and follow-up
of client
 limits of own ability and authority
 reporting procedures
 documentation
KA2. Scope of own work role in relation to student support
KA3. position and work roles of organisational personnel
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1. Common significant problems presented by learners and appropriate
avenues of further assessment or action
KB2. Common signs/indicators of:
 mental illness
 depression
 alcohol and other drug use
 suicide risk
 child abuse/sexual assault
KB3. Availability of and, referral criteria and processes for support services
KB4. Student back ground that may impact on performance such as:
 living conditions (including physical, social, environmental, political,
spiritual/cultural, mental aspects)
 any health, legal, family and/or lifestyle issues
 financial and employment status
22 | P a g e
NOS 26
23 | P a g e
Support and Coach Learners
 relationships and family of origin
 critical events/ incidents
 nature and history of any presenting problem(s)
 learner concerns and beliefs regarding their problems
KB5. Empowering processes such as:
 Active listening
 Identifying and affirming learner strengths and opportunities
 Reframing, summary and closure
 Helping contain overwhelming feelings to facilitate coping
 Using questions and concreteness to focus the learner on identifying
immediate needs and concerns
 Setting realistic achievable goals for the support session
 Brainstorming consequences
 Exploring options and informed learner choices
 Identify achievable tasks to be addressed after the session
KB6. Strategies to deal with client issues and emotions such as:
 Managing tone, pitch and pace of voice
 Externalise learner emotions
 Awareness of personal vulnerabilities which may be triggered during
a support session
 Containment skills
 Supervision and debriefing
KB7. Scope of trainer’s role in providing learner support
KB8. Debriefing processes and their importance
KB9. Range of self-care strategies such as:
 Debriefing and defusing
 Self-monitoring
 Reflection on practice
 Knowing when and how to ask for back-up support
 Constructive feedback about learner support practice
KB10. How values, attitudes and beliefs impact on support processes
KB11. Active listening techniques such as:
 Appropriate brief encouragers which help the learner relate their
story and concerns
 Reflection of feelings /thoughts, behaviours and experience (content)
 Hearing the learner’s concerns
 Paraphrasing (reflection of content)
 Using open and closed questions to expand or clarify understanding
 Understanding the learner’s context
 Recognising when higher levels of support may be indicated
 Summarising and closure
 Open and closed questions
 Balancing the frequency of questions
KB12. Additional needs and their possible impact on learning such :
 Cultural background
 Education background
 Family issues
 Giftedness
NOS 26
Support and Coach Learners
 Intellectual disabilities
 Language impairment
 Learning difficulties
 Other medical conditions
 Physical difficulties
 Psycho-emotional disorders
 Sensory disabilities
 Socio-cultural disadvantage
KB13. Basic principles of coaching and adult learning principles (e.g. explanation,
demonstration, review, trainee explanation, trainee demonstration,
feedback)
KB14. Coaching session procedures including planning, conducting and reviewing
session
KB15. Planning procedures for learner practice opportunities
Skills (S) [Optional]
A. Core Skills/ Generic Writing Skills
Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization
and also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets,
and product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a
customer, unless it is required
B. Professional Skills
Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
24 | P a g e
NOS 26
Support and Coach Learners
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
25 | P a g e
NOS 26
Support and Coach Learners
NOS Version Control
NOS Code
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Beauty & Wellness
Industry
Industry Sub-sector
Beauty &Salons
Cosmetic Dermatology
Services
Back to Top
26 | P a g e
NOS 26
Version number
1.0
Drafted on
Last reviewed on
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N9004
Manage and lead a team
-------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This NOS unit is about managing the team of professionals and helpers on day to day basis,
ensuring their deployment, motivating them by involving them in various engagement initiatives
at the work area, helping them improve the skills levels and managing their grievances in the best
possible manner in order to maximize the people productivity.
27 | P a g e
National Occupational Standard
BWS/N9004
Unit Code
BWS/N9004
Unit Title (Task)
Manage and lead a team
Description
Manage the team of professionals and helpers on day to day basis, ensuring their
deployment, motivating them by involving them in various engagement initiatives at
the work area, helping them improve the skills levels and managing their grievances
in the best possible manner in order to maximize the people productivity
This unit/task covers the following:
 Manage and lead a team
Scope
Manage and lead a team
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Manage and lead a
team
To be competent, the user/individual on the job must be able to:
PC1. ensure team is aware of the schedule and job expectations on a daily basis
PC2. involve team in regular meetings to communicate information intended for
them
PC3. ensure communication to team on any changes in policies/ processes by the
organization through required verbal/ written mechanisms
PC4. ensure participation of team in various engagement initiatives organized by
the organization
PC5. council and address issues among team for any work related issues
PC6. support the centre manager the deployment of team as per guest schedule
and the organizational norms and guidelines
PC7. ensure periodic training of team support the team by delivering trainings
PC8. share knowledge of processes, techniques, therapies and products with the
team to enhance their skill levels
PC9. provide feedback to the centre manager pertaining to performance appraisals
of team
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Organization’s standards of performance and sequence of services
KA2. Relevant HR Policies and Processes followed by the organization
(Knowledge of the
organization and
its processes)
B. Technical
Knowledge
28 | P a g e
The user/individual on the job needs to know and understand:
KB1. Knowledge of roster norms and guidelines
KB2. How and when to measure performance of the operators
KB3. How to share feedback with team members
KB4. Applicable legislation relating to the workplace (for example health and
safety, workplace regulations, use of work equipment, handling/ storage/
disposal/ cautions of use of products, fire precautions, hygiene practice,
disposal of waste, environmental protection)
BWS/N9004
Manage and lead a team
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphle ts, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
29 | P a g e
BWS/N9004
Manage and lead a team
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
30 | P a g e
BWS/N9004
Manage and lead a team
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
31 | P a g e
BWS/N9004
TBD
Beauty & Wellness
Beauty & Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0107
Perform facial electro therapy
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about carrying out facial electrotherapy to improve facial and skin condition using
direct high frequency, galvanic, EMS, micro current and lymphatic drainage equipment.
32 | P a g e
National Occupational Standard
BWS/N0107
Unit Code
Unit Title
(Task)
Description
Scope
Perform facial electro therapy
BWS/N0107
Perform facial electrotherapy
Carry out facial electrotherapy to improve facial and skin condition using direct high
frequency, galvanic, EMS, micro current lymphatic drainage equipment and
ultrasonic machine
This unit/task covers the following:

Perform facial electrotherapy
Performance Criteria(PC) w.r.t. the Scope
Element
Perform facial
electrotherapy
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC4. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC5. Consult with clients on background, medical history etc with consent form
PC6. Carry out facial electrotherapy to improve facial and skin condition using direct
high frequency, galvanic, EMS, microcurrent and llymphatic drainage
equipment.
PC7. Electro Muscle Stimulator (EMS)

Use Electro Muscle Stimulator (EMS) on the motor points of
the facial muscles .

Constantly monitoring the intensity of frequency , the time
and comfort of the client throught out the procedure.
PC8.
lymphatic drainage equipment Ventouse

Choose the appropriate size and type of Ventouse

Choose and use the correct amount of suction in an upward
stroke towards the lymph nodes

To know the correct technique to release the ventose
PC9.
Galvanic



PC10. High-frequency
33 | P a g e
To perform application of desincrustation /iontophoresis
gel/solution.
To know Galvanic electrode preparation
To know Maintenance of galvanic electrodes
BWS/N0107
Perform facial



electro therapy
To perform Direct high-frequency method
To perform Indirect high-frequency method
To know Maintenance of high frequency electrodes
PC11. Micro current

To perform application of micro current with appropriate
lubricant,

intensity and frequency following manufacturer’s
instructions,

Maintenance of micro current electrodes:
PC12. Ultra sonic facial unit to perform application of ultrasonic for facial
rejuvenation and improve skin conditions
PC13. Clarify the client's understanding and expectation prior to commencement of
treatment
PC14. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time
PC15. Record the therapy accurately and store information securely in line with
the organization’s policies
PC16. Provide specific after-process advice to the client
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
its processes)
B. Technical
Knowledge
34 | P a g e
The user/individual on the job needs to know and understand:
KA1. Knowledge of the organization’s standards of performance and sequence of
services
KA2. Knowledge of the range of services and products offered by the organization
KA3. Knowledge of the health and safety requirements in the organization
The user/individual on the job needs to know and understand:
KB1 Studio centre usage
KB2 Knowledge of electrotherapy and Object of the Treatment
KB3 Knowledge of checking and handling the equipment before and during the
procedure
KB4 Knowledge of Electrical current:
(Alternating current ,interrupted current, direct current ,chemical action,
anode (+) and cathode (-) frequency and electrons, bi-phasic and monophasic.) ,sound wave.
KB5 Knowledge of Treatment adaptations according to treatment plan and
individual client suitability
KB6 Knowledge to carry out Skin sensitivity tests:
Tactile test, thermal test, record results.
KB7 Knowledge of contra-indications that may prevent or restrict treatment
KB8 Knowledge of products used with EMS , galvanic , lymphatic drainage unit, hi
frequency and microcurrent
KB9 Knowledge of possible effects and contra actions
KB10 Knowledge of anatomy, physiology and pathology for skin treatments
KB11 Knowledge of principles and practice of skin therapies
KB12 Knowledge of basic ailments,
KB13 Knowledge of applicable legislation relating to the workplace (for example
BWS/N0107
KB14
KB15
KB16
KB17
KB18
KB19
KB20
KB21
KB22
KB23
Perform facial electro therapy
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
practice, disposal of waste, environmental protection
The structure, function, characteristics of skin types and position of the
muscles
The Position of head, face, neck and shoulder girdle bones and skeletal
function
Knowledge of Structure and function of the endocrine system
Knowledge of Hormones secreted by the anterior pituitary, posteri or
lobe ,the parathyroid glands ,the pancreas ,the adrenal medulla ,the adrenal
cortex:
Knowledge of The gonads (sex glands):Ovaries , testes
Equipment- G5 (gyratory vibratory machine)
Knowledge of Composition of blood
Knowledge of Functions of the lymphatic system ,Lymphatic components
,Lymphatic nodes.
Circulatory System, functions of blood, arteries, veins, blood composition and
circulation and lymphatic system, the nervous system
The effect of the natural ageing process on the skin and muscle tone
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
35 | P a g e
BWS/N0107
Perform facial electro therapy
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
36 | P a g e
BWS/N0107
Perform facial electro therapy
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
37 | P a g e
BWS/N0107
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic Dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0110
Perform micro-dermabrasion to improve skin condition
---------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about improving skin condition using micro-dermabrasion
38 | P a g e
National Occupational Standard
BWS/N0110
Perform micro-dermabrasion to improve skin condition
Unit Code
Unit Title
(Task)
Description
BWS/N0110
Scope
This unit/task covers the following:
 perform micro-dermabrasion to improve skin condition
Perform micro-dermabrasion to improve skin condition
Carry out micro derma abrasion to improve facial and skin condition
Performance Criteria(PC) w.r.t. the Scope
Element
perform microdermabrasion to
improve skin
condition
39 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Sanitize your hands and wear suitable gloves prior to treatment
PC2. Maintain hygiene and safety throughout the treatment.
PC3. Cleanse and prepare the treatment ensuring it is clean, oil-free and shaven
according to treatment objectives
PC4. set the microdermabrasion systems and variables according to manufacturer's
instructions
PC5. ensure the client is explained about the physical sensation created while the
equipment being used
PC6. Select the vacuum pressure according to the client skin conditions and
required treatment plan.
PC7. Ensure the hand piece is used at the correct angle and pressure according to
treatment techniques
PC8. Carry out skin analysis and relevant tests
PC9. Carry out a test patch following manufacturer’s instructions.
PC10. Select a suitable treatment plan based on the result of skin / patch test.
PC11. Adjust machine systems and variables according to area being treated
PC12. Select and perform the intensity , speed and direction of stroke accordi ng to
the client skin conditions and required treatment plan.
PC13. Adapt your techniques according to treatment objectives
PC14. Complete the treatment by applying high factor sun creams to hydrate and
protect the area,
PC15. ensure treatment advice and recommendations are accurate organisational
requirements.
PC16. Clarify the client's understanding and expectation prior to commencement of
treatment
PC17. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time
PC18. Record the therapy accurately and store information securely in line with the
organization’s policies
PC19. Provide specific after-process advice to the client
BWS/N0110
Perform micro-dermabrasion to improve skin condition
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1 Knowledge of variables and terminology of microdermabrasion in relation to
treatment practice
KB2 Knowledge to select, use and apply different micro-dermabrasion techniques,
in line with treatment objectives,
KB3 Knowledge of the effects on the skin in relation to speed, pressure, vacuum
and crystal flow
KB4 Knowledge to recognise and treat various conditions for the treatment
objectives
KB5 Knowledge to prepare the skin for treatment, e.g. oil free, dry and hair free
KB6 Knowledge of contr-actions that may occur during micro- dermabrasion
treatments, e.g. erythema, swelling, pin-point bruising
KB7 Knowledge of Equipment and materials
KB8 Knowledge of differing types of micro-dermabrasion equipment and the
recommended use and application
KB9 Knowledge to prepare and use the equipment and materials for the treatment
KB10 Knowledge of to maintain equipment and materials in a clean and hygienic
condition
KB11 Knowledge to store equipment and materials in line with manufacturers
recommendations.
KB12 Knowledge of electrotherapy and Object of the Treatment
KB13 Knowledge of checking and handling the equipment before
and during the procedure
KB14 Knowledge of Electrical current:
(Alternating current , interrupted current, direct current ,chemical action,
anode (+) and cathode (-) frequency and electrons, bi-phasic and monophasic.) ,sound wave.
KB15 Knowledge of Treatment adaptations according to treatment plan and
individual client suitability
KB16 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record
results.
KB17 Knowledge of contra-indications that may prevent or restrict treatment
KB18 Knowledge of products used with microderbrasion.
KB19 Knowledge of possible effects and contra actions
KB20 Knowledge of anatomy, physiology and pathology for skin treatments
KB21 Knowledge of principles and practice of skin therapies
KB22 Knowledge of basic ailments,
KB23 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
40 | P a g e
BWS/N0110
Perform micro-dermabrasion to improve skin condition
practice, disposal of waste, environmental protection
KB24 The structure, function, characteristics of skin types and position of the
muscles
KB25 The Position of head, face, neck and shoulder girdle bones and skeletal
function
KB26 Circulatory System, functions of blood, arteries, veins, blood composition and
circulation and lymphatic system, the nervous system
KB27 The effect of the natural ageing process on the skin and muscle tone
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
41 | P a g e
BWS/N0110
Perform micro-dermabrasion to improve skin condition
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
42 | P a g e
BWS/N0110
Perform micro-dermabrasion to improve skin condition
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
43 | P a g e
BWS/N0110
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0108
Perform epilation services
--------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about carrying out electrical needle epilation treatments to remove hair using
alternating current and blend techniques.
44 | P a g e
BWS/N0108
National Occupational Standard
Unit Code
Unit Title
(Task)
Description
Scope
Perform epilation services
BWS/N0108
Perform epilation services
Carrying out electrical needle epilation treatments to remove hair using alternating
current and blend techniques.
This unit/task covers the following:
 Perform epilation services
Performance Criteria(PC) w.r.t. the Scope
Element
Perform epilation
services
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC4. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC5. To perform electrical epilation using various techniques.

Short wave diathermy

Galvanic epilation

Blend method
PC6. Insert the needle into the hair follicle with regard to depth and angle
PC7. Clarify the client's understanding and expectation prior to commencement of
treatment
PC8. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time
PC9. Record the therapy accurately and store information securely in line with
the organization’s policies
PC10. Provide specific after-process advice to the client
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1
Knowledge of products, Tools ,equipment ,(epilation unit, Needle types size)
KB2
Knowledge of Factors that influence current intensity.
45 | P a g e
BWS/N0108
Perform epilation services
KB3
KB4
KB5
KB6
KB7
KB8
KB9
KB10
KB11
KB12
KB13
KB14
KB15
KB16
KB17
KB18
KB19
KB20
KB21
KB22
KB23
KB24
KB25
KB26
KB27
KB28
46 | P a g e
Knowledge of Moisture gradient that affects Galvanic current
Knowledge of Aftercare & Avoidance of activities that cause contra-actions
Knowledge of Causes of hair growth and growth patterns
Knowledge of Endocrine causes of hirsutism
Knowledge of Probing Faults
Knowledge of Hair structure, Hair growth cycle, Hair functions
Knowledge of Structure and function of the endocrine system
Knowledge of Hormones secreted by the anterior pituitary, posterior, lobe
,the parathyroid glands ,the pancreas ,the adrenal medulla ,the adrenal
cortex:
Knowledge of The gonads (sex glands):Ovaries , testes
Knowledge of Heart Structure, Functions of cardiovascular system, Blood sels
Knowledge of Pulmonary circulation, portal circulation, coronary circulation,
systemic circulation.
Knowledge of Composition of blood
Knowledge of Functions of the lymphatic system ,Lymphatic components
,Lymphatic nodes.
Knowledge of Electrical current:
(Alternating current ,interrupted current, direct current ,chemical action,
anode (+) and cathode (-) frequency and electrons, bi-phasic and monophasic.)
Knowledge of Treatment adaptations according to treatment plan and
individual client suitability
Knowledge to carry out Skin sensitivity tests:
Tactile test, thermal test, record results.
Knowledge of contra-indications that may prevent or restrict treatment
Knowledge of possible effects and contra actions
Knowledge of anatomy, physiology and pathology for skin treatments
Knowledge of principles and practice of skin therapies
Knowledge of basic ailments, contraindications, contra actions, treatment
plans
Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
practice, disposal of waste, environmental protection
The structure, function, characteristics of skin types and position of the
muscles
The Position of head, face, neck and shoulder girdle bones and skeletal
function
Circulatory System, functions of blood, arteries, veins, blood composition and
circulation and lymphatic system, the nervous system
The effect of the natural ageing process on the skin and muscle tone
BWS/N0108
Perform epilation services
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
47 | P a g e
BWS/N0108
Perform epilation services
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
48 | P a g e
BWS/N0108
Perform epilation services
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
49 | P a g e
BWS/N0108
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0111
Provide cosmetic Skin Peel treatment
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about Performing superficial cosmetic skin peel products, and techniques to rejuvenate
skin condition.
50 | P a g e
National Occupational Standard
BWS/N0111
Unit Code
Unit Title
(Task)
Description
Scope
Provide cosmetic skin peel treatments
BWS/N0111
Provide cosmetic skin peel treatments
Performing superficial cosmetic skin peel products ,and techniques to rejuvenate skin
condition.
This unit/task covers the following:
 Consult, plan and prepare for treatments
 Carry out cosmetic skin peel treatments
 Provide aftercare advice
Performance Criteria(PC) w.r.t. the Scope
Element
Provide cosmetic
skin peel treatments
51 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2.
Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC4. Get filled consultation card by the client
PC5. carry out a test patch following manufacturer’s instructions, if necessary for
the product used
PC6. take pre-treatment hi quality photographs of the areas to be treated
consistently.
PC7. Advice on suitable pre-treatment relevant to their skin type and Fitzpatrick
skin scale to ensure their skin is balanced and hydrated in sufficient time prior
to treatment
PC8. Establish a communication understanding with your client to express the the
level of accumulated heat or discomfort they are experiencing
PC9. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC10. Carry out cosmetic skin peel treatments,
PC11. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure.
PC12. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel.
PC13. Prepare the treatment area with suitable pre cleansing procedures , products
and techniques to ensure the skin is prepared for the peeling .
PC14. Apply the peel systematically in the directions following the manufacturer’s
instruction.
PC15. Ensure even application of the peel avoiding dripping and overloading in skin
folds.
PC16. Adjust the duration and intensity of the treatment to suit the clie nt’s
Fitzpatrick skin scale, skin type, skin condition, type of peel agreed and
BWS/N0111
PC17.
PC18.
PC19.
PC20.
PC21.
PC22.
PC23.
PC24.
PC25.
PC26.
PC27.
PC28.
PC29.
Provide cosmetic skin peel treatments
manufacturer’ instructions
Re-apply the peel if necessary following the safety guidelines of the
manufacturers’ instructions.
Monitor the client’s skin reaction throughout the treatment
Discontinue treatment when contra-actions occur.
Remove the product systematically in the specified directions following
manufacturer’s instructions.
Neutralize the skin after the required time has passed, following
manufacturers instructions
Apply a suitable post treatment product/sun screen on the treated area
following manufacturer’s instructions to aid in healing and protecting the skin.
Take post-treatment hi quality photographs of the areas to be treated
consistently.
Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the
treatment and the need for post-treatment care
Complete the therapy to the satisfaction of the client in a commercially
acceptable time
Record the therapy accurately and store information securely in line with the
organization’s policies
Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
Give written aftercare procedures to the client with the organization’s
policies
Provide specific after-process advice to the client
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1 Knowledge of Treatment adaptations according to treatment plan and
individual client suitability
KB2 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record
results.
KB3 Knowledge of contra-indications that may prevent or restrict treatment
KB4 Knowledge of possible effects and contra actions
KB5 Knowledge of anatomy, physiology and pathology for skin treatments
KB6 Knowledge of principles and practice of skin therapies
KB7 Knowledge of basic ailments, contraindications, contra actions, treatment
plans
KB8 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
practice, disposal of waste, environmental protection
52 | P a g e
BWS/N0111
Provide cosmetic skin peel treatments
The structure, function, characteristics of skin types and position of the
muscles
KB10 Circulatory System, functions of blood, arteries, veins, blood composition and
circulation and lymphatic system.
KB11 The effect of the natural ageing process on the skin and muscle tone
KB12 knowledge of manufacturer’s instructions to prepare , use , manage the
chemicals ,cleaning ,maintaining tools and equipments.
KB9
KB13 Knowledge of the risk factors associated with the delivery of cosmetic skin
peel treatments.
KB14 Knowledge of detailed protocols of cosmetic skin peel treatments.
KB15 Knowledge of Fitzpatrick skin scale;

Matching the treatment to suit skin types, skin conditions,

To determine the outcome of the peel treatments and avoid post
inflammatory hyperpigmentation (PIH)

Pre-treatment advice that should be given to clients prior to
treatment to optimise results
KB16 Knowledge of clients previous history treatments. (recent surgery,
microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring
and medical history)
KB17 Knowledge of the process of desquamation, exfoliation and skin resurfacing
KB18 Knowledge of the defensive role of the epidermis and the importance of
barrier function
KB19 Knowledge of the interrelationship between cellular reactions and the body
processes necessary for effective healing
KB20 Knowledge of the process of collagen and elastin synthesis including
fibroblastic stimulation
KB21 Knowledge of of the extra cellular matrix and the role Alpha Hydroxy Acids
(AHAs) play in stimulating glycosaminoglycans (GAGs)
KB22 Knowledge of the inflammation process including post inflammatory
hyperpigmentation
KB23 Knowledge of the topical effects of cosmetic peel ingredients on the skin and
skin conditions
KB24 Knowledge of the process of melanogenesis.
KB25 Knowledge of the pH scale
KB26 Knowledge of the action of acids and alkalines and their concentrations on
the skin
KB27 Knowledge of the relevance of pH on skin sensitivity
KB28 Knowledge of the classifications of Alpha Hydroxy Acids (AHA) and Beta
Hydroxy Acids (BHA) and from what they are derived
KB29 Knowledge of the chemical peel agents only suitable for medical use
KB30 Knowledge of the dangers of mixing different chemicals
KB31 Knowledge of the importance of restoring pH levels of the skin following
treatment
KB32 Knowledge of Contra-indications and contra-actions
KB33 Knowledge of the benefits and use of tyrosinase inhibitors to avoid post
inflammatory hyperpigmentation (PIH) when treating Fitzpatrick skin scale 4-6
53 | P a g e
BWS/N0111
Provide cosmetic skin peel treatments
KB34 Knowledge of the type of chemicals that do and do not require neutralisation
to be performed
KB35 Knowledge of the products necessary to prevent infection and promote
healing and how they should be used before and after cosmetic skin peeling
treatments
KB36 Knowledge of the importance of using SPF/UVA/UVB products post treatment
and their ideal factors and quantity.
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
54 | P a g e
BWS/N0111
Provide cosmetic skin peel treatments
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
55 | P a g e
BWS/N0111
Provide cosmetic skin peel treatments
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
56 | P a g e
BWS/N0111
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0113
Provide micro pigmentation to enhance facial features
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about Performing cosmetic skin needling techniques with needles between 0.5mm to
1.0mm long (facial area and body) to improve body and facial skin condition.
57 | P a g e
National Occupational Standard
BWS/N0113
Provide micro pigmentation to enhance facial features
Unit Code
BWS/N0112
Unit Title (Task)
Provide cosmetic skin needling treatment
Description
Using cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long
(facial area and body) to improve body and facial skin condition
Scope
This unit/task covers the following:
 Provide cosmetic skin needling treatments
Performance Criteria(PC) w.r.t. the Scope
Element
Provide cosmetic skin
needling treatments
58 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC4. Perform topical anesthetic skin sensitivity test prior to the treatment
following manufacturers instructions, take pre-treatment hi quality
photographs of the areas to be treated consistently.
PC5. Advice pre –treatment use of topical vitamins, two weeks before
commencing of treatment to improve the health of the skin.
PC6. Establish a communication understanding with your client to express the the
level of accumulated heat or discomfort they are experiencing
PC7. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC8. Carry out cosmetic skin needling treatments
PC9. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure.
PC10. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel.
PC11. Ensure all needle units are irradiated
PC12. Ensure all tools and equipment are cleaned using the correct methods
PC13. Ensure a new needle unit is used for each client at each treatment following
manufacturer’s instructions
PC14. Clean the treatment area with a suitable anti-bacterial cleanser and topical
anaesthetic
PC15. Select and use the correct needle size for the skin condition and problem
being treated to meet manufacturer’s instructions
PC16. Apply the micro needle technique systematic ally in the directions following
the manufacturers instruction.
PC17. adjust the intensity and duration of the treatment to suit the client’s skin
characteristics, treatment objectives and personal tolerance level
BWS/N0113
Provide micro pigmentation to enhance facial features
PC18. Monitor the client’s skin reaction throughout the treatment
PC19. Discontinue treatment when contra-actions occur.
PC20. Apply a suitable soothing post treatment product/sun screen on the treated
area following manufacturers instructions to aid in healing and protecting the
skin.
PC21. Take post-treatment hi quality photographs of the areas to be treated
consistently.
PC22. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the
treatment and the need for post-treatment care
PC23. Complete the therapy to the satisfaction of the client in a commercially
acceptable time
PC24. Record the therapy accurately and store information securely in line with the
organization’s policies
PC25. Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
PC26. Give written aftercare procedures to the client
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
its processes)
B. Technical
Knowledge
The user/individual on the job needs to know and understand:
KA1. Knowledge of the organization’s standards of performance and sequence of
services
KA2. Knowledge of the range of services and products offered by the organization
KA3. Knowledge of the health and safety requirements in the organization
The user/individual on the job needs to know and understand:
KB1 Knowledge of Treatment adaptations according to treatment plan and
individual client suitability
KB2 Knowledge to carry out Skin sensitivity tests:
Tactile test, thermal test, record results.
KB3 Knowledge of contra-indications that may prevent or restrict treatment
KB4 Knowledge of possible effects and contra actions
KB5 Knowledge of anatomy, physiology and pathology for skin treatments
KB6 Knowledge of principles and practice of skin therapies
KB7 Knowledge of basic ailments, contraindications, contra actions, treatment
plans
KB8 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
practice, disposal of waste, environmental protection
KB9 The structure, function, characteristics of skin types and position of the
muscles
KB10 Circulatory System, functions of blood, arteries, veins, blood composition and
circulation and lymphatic system.
KB11 The effect of the natural ageing process on the skin and muscle tone
KB12 Knowledge of manufacturer’s instructions to prepare , use , manage the
chemicals ,cleaning ,maintaining tools and equipments.
KB13 Knowledge of Fitzpatrick skin scale;
59 | P a g e
BWS/N0113
Provide micro pigmentation to enhance facial features
 Matching the treatment to suit skin types, skin conditions,
 To determine the outcome of the peel treatments and avoid post
inflammatory hyperpigmentation (PIH)
 Pre-treatment advice that should be given to clients prior to
treatment to optimise results
KB14 Knowledge of clients previous history treatments. (recent surgery,
microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring
and medical history)
KB15 Knowledge of the pH scale
KB16 Knowledge of Contra-indications and contra-actions
KB17 Knowledge of the importance of using SPF/UVA/UVB products post treatment
and their ideal factors and quantity.
KB18 knowledge of principles of the circulatory and lymphatic system
KB19 knowledge of the stages of the wound healing process (inflammatory phase,
lag and
KB20 proliferative stage, fibroplastic stage, maturative and remodelling phase)
KB21 knowledge of the types of collagen (including types 1, 3, 7)
KB22 knowledge of the extra cellular matrix and the role of collagenase
and elastase in the wound healing process
KB23 knowledge of the process of, and the requirements for, collagen synthesis
(including
KB24 vitamin A, vitamin C, vitamin E, anti-oxidants, growth factors, copper
peptides, bioflavinoids, iron, zinc and amino acids)
KB25 knowledge of post-treatment restrictions and future treatment needs
KB26 knowledge of Equipment (0.5mm needle ,1mm needle, 1.5mm needle unit
KB27 knowledge of Treatment objectives reduction of fine lines

improved skin condition

improved skin texture

skin laxity improvement

stretch mark improvement
KB28 knowledge of Skin characteristics 
Fitzpatrick skin scale classification

level of sensitivity

thickness of skin

epidermal thickness
KB29 knowledge of the use of topical anesthetic in conjunction with cosmetic skin
needling treatments
Skills (S) [Optional]
A. Core Skills/
60 | P a g e
Writing Skills
BWS/N0113
Generic Skills
Provide micro pigmentation to enhance facial features
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
61 | P a g e
BWS/N0113
Provide micro pigmentation to enhance facial features
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
62 | P a g e
BWS/N0113
Provide micro pigmentation to enhance facial features
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
63 | P a g e
BWS/N0112
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
1.0
Drafted on
Last reviewed on
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0113
Provide micro pigmentation to enhance facial features
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about performing micro pigmentation to enhance facial features
64 | P a g e
National Occupational Standard
BWS/N0113
Provide micro pigmentation to enhance facial features
Unit Code
Unit Title
(Task)
Description
Scope
BWS/N0113
Provide micro pigmentation to enhance facial features
providing the micro pigmentation to enhance facial features
This unit/task covers the following:
 Provide micro pigmentation to enhance facial features
Performance Criteria(PC) w.r.t. the Scope
Element
Provide micro
pigmentation to
enhance facial
features
65 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry out
skin analysis and relevant tests
PC4. Perform topical anesthetic skin sensitivity test prior to the treatment following
manufacturers instructions,
PC5. take hi quality photographs of the areas to be treated at various stages as an
evidence.
PC6. Establish a communication understanding with your client to express the the
level of accumulated heat or discomfort they are experiencing
PC7. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC8. Carry out micropigmentation to enhance facial features.
PC9. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure.
PC10. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel.
PC11. Ensure all needle units are irradiated
PC12. Ensure all tools and equipment are cleaned using the correct methods
PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic
PC14. mark out the areas to be treated and agree the design with the client
.
PC15. Select and use the correct needle size/configuration according to the required
desired effect following manufacturer’s instructions
PC16. Fill the needle ensuring no damage and contamination to the needle.
PC17. Choose colour pigments in accordance to the required effect and objective,
matching the skin characteristics and tone.
PC18. Perform and use correct implantations technique to create the desired effect.
BWS/N0113
Provide micro pigmentation to enhance facial features
PC19. Manipulate the skin, to meet the needs of the implantation techniques
PC20. Handle the hand piece with correct angle , pressure and speed to achieve the
desired effect.
PC21. Monitor the client’s skin reaction throughout the treatment
PC22. Discontinue treatment when contra-actions occur.
PC23. Apply a suitable soothing post treatment product/sun screen on the treated
area following manufacturers instructions to aid in healing and protecting the
skin.
PC24. Take post-treatment hi quality photographs of the areas
PC25. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the
treatment and the need for post-treatment care
PC26. Complete the therapy to the satisfaction of the client in a commercially
acceptable time
PC27. Record the therapy accurately and store information securely in line with the
organization’s policies
PC28. Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
PC29. Give written aftercare procedures to the client
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and se quence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1 Knowledge of the types and properties of pigments and carrier agents
available for the treatment
KB2 Knowledge of the uses and limitations of pigments when mixed and diluted
KB3 Knowledge of the principles of colour theory in relation to micropigmentation
treatments
KB4 Knowledge of change of colour pigments throughout the treatment and
healing process
KB5 Knowledge of the application of colour theory to change undesirable colour
results after the healing process
KB6 Knowledge of the selecting,, using and applying of different micro
pigmentation treatments
KB7
Knowledge of the different implantation techniques to create the desired
effects
KB8 Knowledge of manipulate the skin to ensure effective pigment implantation
KB9 Knowledge of the correct angle, speed and pressure when using the hand
piece to achieve the required depth of colour and pigment distribution
KB10 Knowledge of the contra-actions to micro pigmentation, and to resolve it.
KB11 Knowledge of. different pigment removal techniques and their limitations
KB12 Knowledge of the effects of laser treatment on titanium dioxide
KB13 Knowledge of anatomy and physiology relating to micro pigmentation
66 | P a g e
BWS/N0113
Provide micro pigmentation to enhance facial features
techniques
KB14 Knowledge of the advice and recommendations on products and treatment
KB15 Knowledge of Treatment safety
KB16 Knowledge to Adapt micropigmentation treatment to suit client needs and
skin conditions
KB17 Knowledge of Importance of carrying out a detailed skin analysis and relevant
tests before micropigmentation treatment
KB18 Knowledge to Select micropigmentation treatment to suit client skin type and
conditions:
KB19 Knowledge of Range of equipment used for micropigmentation treatment:
KB20 Knowledge of contra-indications that may restrict micropigmentation
treatment:
KB21 Knowledge of Structure and functions of the skin:
KB22 Knowledge of Structure and function of the endocrine system and its effect on
skin conditions which may affect the client receiving micropigmentation
treatment
KB23 Knowledge of Effect of hormones on the skin
KB24 Knowledge of Effect of thyroxin on the skin
KB25 Knowledge of Effect of loss of oestrogen on the skin.
KB26 Knowledge of Structure and function of circulatory and lymphatic systems
KB27 Knowledge of Implications of other treatments
KB28 Knowledge of Intrinsic environmental effects on the skin
KB29 Knowledge of Extrinsic environmental effects on the skin
KB30 Knowledge of Ageing process in cells and tissues
KB31 Knowledge of Principles of skin healing
KB32 Knowledge of Phases of skin healing
KB33 Knowledge of Factors which interfere with wound healing
KB34 Knowledge of Skin characteristics 
Fitzpatrick skin scale classification

level of sensitivity
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
67 | P a g e
BWS/N0113
Provide micro pigmentation to enhance facial features
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
68 | P a g e
BWS/N0113
Provide micro pigmentation to enhance facial features
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
69 | P a g e
BWS/N0113
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0114
Provide removing or fading pigments/tatoo using Q Switched Laser
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about removing or fading pigments/tattoo using Q Switched Laser
70 | P a g e
National Occupational Standard
BWS/N0114
Unit Code
Unit Title (Task)
Description
Scope
Provide removing or fading pigments/tatoo using Q Switched Laser
BWS/N0114
Provide removing or fading pigments/tattoo using Q Switched Laser
about removing or fading pigments/ tattoo using Q Switched Laser
This unit/task covers the following:

Provide removing or fading pigments/tattoo using Q Switched Laser
Performance Criteria(PC) w.r.t. the Scope
Element
Provide removing or
fading
pigments/tattoo
using Q Switched
Laser
71 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Consult client and obtain client’s consent in a form
PC3. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC4. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC5. Perform topical anaesthetic skin sensitivity test prior to the treatment
following manufacturer’s instructions, take hi quality photographs of the areas
to be treated at various stages as an evidence.
PC6. Establish a communication understanding with your client to express the the
level of accumulated heat or discomfort they are experiencing
PC7. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC8. Carry out Removing or fading tattoos using Q Switched laser systems
PC9. Identify and analyse the client's medical history, skin classification, pigment
colours, type of tattoo and the type of pigment to be removed
PC10. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure.
PC11. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel.
PC12. Carry out a patch test.
PC13. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic
PC14. Mark out the areas to be treated and agree the design with the client
.
PC15. Clarify the client's understanding and expectation prior to comme ncement of
treatment explaining the physical sensation and appearance created by the
treatment and the need for post-treatment care
PC16. illuminate the area to be treated to ensure maximum visibility
PC17. ensure to shave and dry the treatment area before commencing treatment.
PC18. Mark out To clearly identify the treatment area
PC19. carry out cooling methods
PC20. Set the equipment and variables according to specifications to achieve the
desired result.
BWS/N0114
Provide removing or fading pigments/tatoo using Q Switched Laser
PC21. Work systematically and apply the laser at a correct angle on the treatment
area
PC22. Monitor the client’s skin reaction throughout the treatment
PC23. Discontinue treatment when contra-actions occur
PC24. Apply a suitable soothing post treatment product/sun screen on the treated
area following manufacturer’s instructions to aid in healing and protecting the
skin.
PC25. Take post-treatment hi quality photographs of the areas
PC26. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the
treatment and the need for post-treatment care
PC27. Complete the therapy to the satisfaction of the client in a commercially
acceptable time
PC28. Finish the treatment and return the equipment to stand by mode.
PC29. Ensure the treated area is cooled, soothed and dressed
PC30. Record the therapy accurately and store information securely in line with the
organization’s policies
PC31. Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
PC32. Give written aftercare procedures to the client
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours
KB2 knowledge to match treatment requirements and variables according to skin
classifications and different types of tattoos and colours
KB3 knowledge of the physical sensation created by the treatment to the client
KB4 knowledge of to carry out a test patch prior to treatment
KB5 knowledge of the client's skin classification using the Fitzpatrick and ethnic
colour scales
KB6 knowledge of the characteristics of light and it’s effect on skin, hair and
pigment colours
KB7 knowledge of the correct marking out tool and techniques used
KB8 knowledge of the different types of cooling methods used
KB9 knowledge of variables and terminology of lasers
KB10 knowledge of applying the laser treatments at the incorrect angle and
consequences
KB11 knowledge of to work systematically,
KB12 knowledge of different types of Q Switched Laser equipment to treat different
pigments
KB13 knowledge of the different types of pigments such as organic, inorganic,
72 | P a g e
BWS/N0114
Provide removing or fading pigments/tatoo using Q Switched Laser
titanium oxide, iron, carbon, Indian ink and working requirements.
KB14 knowledge of of pigments and pigment colours that can be treated with Q
Switched Laser equipment
KB15 knowledge of of understanding the warning labelling on Q Switched Laser
equipment
KB16 knowledge of the effects of laser light on the eye and skin
KB17 knowledge of the electromagnetic spectrum
KB18 knowledge of the anatomy and physiology of the skin
KB19 knowledge of monitoring procedures for checking the client and the
treatment area
KB20 knowledge of possible contra-actions
KB21 knowledge of the advice and recommendations on products and services
KB22 knowledge of Type of tattoo

permanent

semi-permanent
KB23 knowledge of Specifications and variables

wavelength(s)

active Q Switched laser

passive Q Switched laser

nanosecond pulses - ns

picosecond pulses - ps

power

energy

influence

pulse duration or width

pulse repetition rate 1

.spot size

cooling devices

test shot
KB24 knowledge of Q Switched Laser equipment
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
73 | P a g e
BWS/N0114
Provide removing or fading pigments/tatoo using Q Switched Laser
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
74 | P a g e
BWS/N0114
Provide removing or fading pigments/tatoo using Q Switched Laser
NOS Version Control
NOS Code
Credits (NSQF)
BWS/N0114
Industry
Industry Sub-sector
TBD
Beauty & Wellness
Beauty and Salons
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Occupation
Cosmetic dermatology
Services
Next review date
15/10/2016
Back to Top
75 | P a g e
BWS/N0115
Provide Body electro- therapy to improve body condition
`--------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about improving body condition using electro-therapy.
76 | P a g e
National Occupational Standard
BWS/N0115
Unit Code
Unit Title
(Task)
Description
Scope
Provide Body electro- therapy to improve body condition
BWS/N0115
Provide Body electro- therapy to improve body condition
About improving body condition using electro-therapy
This unit/task covers the following:
 Provide Body electro- therapy to improve body condition
Performance Criteria(PC) w.r.t. the Scope
Element
Provide Body electrotherapy to improve
body condition
77 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives.
PC4. Carry out skin analysis and relevant tests sanitising your hands prior to
treatment
PC5. Perform skin test to identify the suitability for the treatment planned.
PC6. Carry out body analysis and relevant tests
PC7. Select products, tools and equipment to suit client treatment needs, body
types and conditions (Endomorph Mesomorph Ectomorph, cellulite , poor
muscle tone , sluggish circulation , blemished/congested skin
PC8. Establish a communication understanding with your client to express the the
level of accumulated heat or discomfort they are experiencing
PC9. Perform and adapt the therapy using materials, equipment and
techniques correctly and safely to meet the needs of the client and follow
manufacturers instructions.
PC10. Carry out body electrotherapy to improve facial and skin condition using
(direct high frequency unit ,galvanic unit,
faradic unit
, microcurrent unit
gyrator massager, vacuum suction, Electro Muscle Stimulator (EMS)
Microcurrent unit Lymphatic drainage equipment)
PC11. Perform body electrotherapy using the applicator and accessories on the body
following manufacturers' instructions
PC12. Perform body electrotherapy to treat Cellulite ,Poor muscle tone, Sluggish
circulation, Uneven skin texture, improve skin and body condition, improve
contour and muscle condition , lymphatic drainage , relaxation
PC13. adjust the intensity and duration of the treatment to suit the client’s body
condition treatment area and objectives and personal tolerance level
PC14. Clarify the client's understanding and expectation prior to commencement of
treatment
PC15. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time
PC16. Record the therapy accurately and store information securely in line with
the organization’s policies
PC17. Provide specific after-process advice to the client
BWS/N0115
Provide Body electro- therapy to improve body condition
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
its processes)
B. Technical
Knowledge
78 | P a g e
The user/individual on the job needs to know and understand:
KA1. Knowledge of the organization’s standards of performance and sequence of
services
KA2. Knowledge of the range of services and products offered by the organization
KA3. Knowledge of the health and safety requirements in the organization
The user/individual on the job needs to know and understand:
KB1 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours
KB2 Knowledge of relationship between height, weight and body type
KB3 Knowledge to assess muscle strength by manual examination
KB4 Knowledge of body fat and fluid retention
KB5 Knowledge of posture
KB6 Knowledge of skin type
KB7 Knowledge of the lifestyle factors,
KB8 Knowledge of structure and function of the skeleton
KB9 Knowledge of the structure and function of muscles, including the types of
muscles (i.e. voluntary and involuntary) and muscle tone
KB10 Knowledge of the positions and actions of the main muscle groups in the part
of the body (i.e. Deltoid, Biceps, Triceps, Brachialis, Radialis Trapezius,
Latissimus Dorsi, Erector Spinae, Pectorals, Intercostals, Diaphragm, Rectus
Abdominis, Obliques, Gluteals, Hamstrings, Quadriceps Extensor, Abductors,
Adductors of upper leg, Gastrocemius, Soleus, Tibialis Anterior)
KB11 Knowledge of the definition of `origin' and `insertion' of a muscle
KB12 Knowledge to identify the causes of muscle fatigue
KB13 Knowledge of the basic structure and function of skin (i.e. the layers of the
epidermis, subcutaneous layer, the dermis, including connective tissues,
nerve endings, sweat glands, sebaceous glands, capillaries and hairs)
KB14 Knowledge of the structure and location of the adipose tissue
KB15 Knowledge of ageing affects on the body and skin
KB16 Knowledge of age on the effectiveness of the treatment
KB17 Knowledge of the function of blood and the principles of circulation, blood
pressure and pulse
KB18 Knowledge of the structure and function of the heart and arteries, veins and
capillaries
KB19 Knowledge of erythema and its causes
KB20 Knowledge of the structure and function of the lymphatic system, including
lymphatic vessels, nodes and lymph of the body
KB21 Knowledge of the principles of lymph circulation and the interaction of lymph
and blood within the circulatory system
KB22 Knowledge of of the central nervous system, motor points and autonomic
system
KB23 Knowledge of the effect of electrical treatment on the muscles, skin,
circulatory, skeletal, lymphatic and nervous systems
KB24 Knowledge to prepare and use the equipment and products for the work
KB25 Knowledge of use and limitations of products used in body treatments
BWS/N0115
Provide Body electro- therapy to improve body condition
KB26 Knowledge of methods of sanitising and sterilising equipment
KB27 Knowledge to maintain equipment and products
KB28 Knowledge of currents produced by direct high frequency units, galvanic
units, faradic units and microcurrent units
KB29 Knowledge of the physical and physiological effects on the body of the
equipment
KB30 Knowledge of conducting body treatment in a particular direction
KB31 Knowledge of the areas of the for electrical treatments
( trunk , limbs , full body )
KB32 Knowledge of applying and adjusting the equipment to suit all parts of the
body
KB33 Knowledge of post treatment restrictions and future treatment needs
KB34 Knowledge of dietary habits and its effect on the treatment objective.
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
79 | P a g e
BWS/N0115
Provide Body electro- therapy to improve body condition
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
80 | P a g e
BWS/N0115
Provide Body electro- therapy to improve body condition
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
81 | P a g e
BWS/N0115
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
1.0
01/08/2015
Last reviewed on
15/10/2015
Next review date
15/10/2016
BWS/N0116
Provide advanced electrical techniques to Treat skin imperfections
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about performing advanced electrical techniques to treat skin tags, milia,
telangiectasia, spider nevus and blood spots.
82 | P a g e
National Occupational Standard
BWS/N0116
Unit Code
Unit Title
(Task)
Description
Scope
Provide advanced electrical techniques to Treat skin imperfections
BWS/N0116
Provide advanced electrical techniques to Treat skin imperfections
Performing advanced electrical techniques to treat skin tags, milia, telangiectasia,
spider nevus and blood spots.
This unit/task covers the following:
 Provide advanced electrical techniques to Treat skin imperfections
Performance Criteria(PC) w.r.t. the Scope
Element
Provide advanced
electrical techniques
to Treat skin
imperfections
83 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Obtain consent in a form from the client
PC2. Obtain hi quality photographs of the area to be treated
PC3. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC4. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC5. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC6. Perform topical anaesthetic skin sensitivity test prior to the treatment
following manufacturers instructions, take hi quality photographs of the areas
to be treated at various stages as an evidence.
PC7. Establish a communication understanding with your client to express the the
level of accumulated heat or discomfort they are experiencing
PC8. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC9. Carry out micropigmentation to enhance facial features.
PC10. Provide suitable protective clothing to the client and ensure the eyes kept
closed throughout treatment procedure.
PC11. Safely use products and materials throughout the treatment to meet
manufacturers’ instructions for the area being treated and the type of peel.
PC12. Ensure all needle units are irradiated
PC13. Ensure all tools and equipment are cleaned using the correct methods
PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical
anaesthetic
PC15. Select and use the correct needle size/configuration according to the
required desired effect following manufacturer’s instructions
PC16. Fill the needle ensuring no damage and contamination to the needle..
PC17. Perform and use correct technique to achieve the desired effect.
PC18. Illuminate and magnify the treatment area for good visibility.
PC19. Work systematically to treat skin imperfections
PC20. Monitor the client’s skin reaction throughout the treatment
PC21. Discontinue treatment when contra-actions occur.
PC22. Apply a suitable soothing post treatment product/sun screen or sterile
BWS/N0116
Provide advanced electrical techniques to Treat skin imperfections
dressing relevant to the skin imperfections treated area following
manufacturers instructions to aid in healing and protecting the skin.
PC23. Take post-treatment hi quality photographs of the areas
PC24. Clarify the client's understanding and expectation prior to commencement of
treatment explaining the physical sensation and appearance created by the
treatment and the need for post-treatment care
PC25. Complete the therapy to the satisfaction of the client in a commercially
acceptable time
PC26. Record the therapy accurately and store information securely in line with the
organization’s policies
PC27. Provide specific after-procedure, homecare advice and recommendations for
product use and further treatments to the client
PC28. Give written aftercare procedures to the client
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1 knowledge of client's medical history, previous treatments, sun exposure and
types of tattoos, pigments and pigment colours
KB2 knowledge to adapt treatment to skin types and classifications,
KB3 knowledge to match treatment techniques to skin type and imperfections
KB4 knowledge to adapt treatment techniques to client's emotional and physical
condition
KB5 knowledge of physical sensation of the treatment
KB6 knowledge to carrying out test patches and check the client suitability to
treatment
KB7 knowledge of other skin care treatments that restrict the treatment, ie
glycolic peel, micro-dermabrasion, laser
KB8 knowledge of contra-indications to advanced electrical techniques
KB9 knowledge of Anatomy and physiology
KB10 knowledge of the structure and depth of the epidermal and dermal layers (ie
reticular and papillary layers)
KB11 knowledge of the function of the epidermal and dermal layers
KB12 knowledge of the principles of cellular repair and regeneration (ie mytotic
activity and scar formation)
KB13 knowledge of the principles of skin healing
KB14 knowledge of the principles of the autonomic nervous system
KB15 knowledge of the structure and function of the blood circulatory system (ie
vessel structure, direction of blood flow and the clotting process)
KB16 knowledge of the structure and function of the lymphatic circulatory system
KB17 knowledge of the structure and function of the endocrine system (ie
circulation of hormones via the blood stream)
KB18 knowledge of the effects of malfunctions of the endocrine system on skin
84 | P a g e
BWS/N0116
Provide advanced electrical techniques to Treat skin imperfections
KB19 knowledge of how melanin affects treatment
KB20 knowledge of the skin characteristics and skin types
KB21 knowledge of Contra-indications and contra-actions
KB22 knowledge of the range and uses of materials, equipment and products
available for treatment
KB23 knowledge of the types and sizes of needles available for the treatment of
skin imperfections
KB24 knowledge of magnifying and lighting the treatment area
KB25 knowledge of the different types of treatment techniques and equipment
available
KB26 knowledge of Advanced electrical techniques
KB27 knowledge of to select the correct type and size of needle to suit the
treatment
KB28 knowledge of to work systematically and methodically
KB29 knowledge of to correctly position the needle angle, depth and pressure in
relation to skin imperfection being treated
KB30 knowledge of monitoring the level of blanching (whitening of the epidermis)
and avoid excessive pain.
KB31 knowledge of the effects of incorrect needle positioning
KB32 knowledge of the different types and causes of telangiectasia
KB33 knowledge of the benefits and effects of post-treatment cataphoresis and
direct high frequency
KB34 knowledge of the different types and causes of skin tags, eg pedunculated
papilloma and raised fibroma simplex
KB35 knowledge of the causes of milia
KB36 knowledge of the effects of different currents used for skin imperfections
KB37 knowledge of adjusting the intensity and duration of current flow to ensure
effective treatment
KB38 knowledge of removing treatment skin debris from the skin tags and needle
KB39 knowledge of different approaches to treatment of skin imperfections
KB40 knowledge of differences between coagulation and desiccation on the skin
KB41 knowledge of Aftercare advice for client
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
85 | P a g e
BWS/N0116
Provide advanced electrical techniques to Treat skin imperfections
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resoluti on time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
86 | P a g e
BWS/N0116
Provide advanced electrical techniques to Treat skin imperfections
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
87 | P a g e
BWS/N0116
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic Dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0117
Understand chemistry of hair and beauty products
----------------------------------------------------------------------------------------------------------------------- ---------------
National Occupational
Standard
Overview
This OS unit is about understanding relating to the chemistry of products used in the hair and beauty
sector. To understand the chemistry, effects and safe use of active ingredients.
88 | P a g e
National Occupational Standard
BWS/N0117
Understand chemistry of hair and beauty products
Unit Code
BWS/N0117
Unit Title (Task)
Understand chemistry of hair and beauty products.
Description
Understanding the chemistry of products used in the hair and beauty sector. To
understand the chemistry , effects and safe use of active ingredients
This unit/task covers the following:

Chemistry of hair and beauty Products.
Scope
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Chemistry of hair and
beauty Products.
To be competent, the user/individual on the job must be able to:
PC1. To Understand the chemistry of active ingredients in hair and
beauty products
PC2. To Understand the effects and safe use of active ingredients in
hair and beauty products
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
The user/individual on the job needs to know and understand:
KA1. Knowledge of the organization’s standards of performance and sequence of
services
KA2. Knowledge of the range of services and products offered by the organi zation
KA3. Knowledge of the health and safety requirements in the organization
its processes)
B. Technical
Knowledge
89 | P a g e
The user/individual on the job needs to know and understand:
KB1 Knowledge of Chemical compounds found in hair and beauty products.
Solids, liquids, gases, states of matter, atoms, molecules, oils, fats, waxes,
animal, vegetable, mineral, aromatherapy blends, synthetic waxes, carnauba,
hydrogen peroxide, lanolin, isopropyl alcohol, mineral oil, polyethylene glycol
(PEG), propylene glycol (PG), sodium lauryl sulphate (SLS) and sodium laureth
sulphate (SLES), diethanolamine (DEA), monoethanolamine (MEA),
triethanolamine (TEA), FD&C pig-ments, amino compounds,amino-2-hydroxytoluene and m-aminophenol, am-monium thioglycolate, sodium
bromate, paraphenylenediamine, metal oxides, titanium dioxide, iron oxide,
formaldehyde, material safety data sheets, pH scale, acids, alkaline, malic
acid, lactic acid, citric acid, tartaric acid, glycolic acid, salicylic acid, AHAs,
BHA’s, DHA.
KB2 Knowledge Active ingredients found in different hair and beauty products:
Pigment molecules, temporary hair colour, semi-permanent hair dye, quasipermanent hair colour, permanent hair colour, molecular structure,
developer, peroxide, alkaline agent, ethanolamine, sodium carbonate,
hydrogen peroxide, developer, oxidising agent, ammonia, chemical reaction,
BWS/N0117
Understand chemistry of hair and beauty products
hair shaft, cuticle layer, cortex, melanin, bleaching, vegetable tinting gels, 3%
(10 volume), 6% (20 volume), 12% (30 volume), cream/liquid.
KB3 Effect of functional groups on the reactivity of a molecule in products.
Structure, properties, composition, reactions, esters, organic compounds,
carbon-based compounds, hydrocarbons, derivatives, concept of functional
groups, organic chemistry, classification of structures, properties, molecular
module, chemical properties of organic compounds, physical properties of
organic compounds, alcohols, hydrophilic, hydrophobic
KB4 Desired effects of products in relation to their chemical composition:
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
90 | P a g e
BWS/N0117
Understand chemistry of hair and beauty products
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
91 | P a g e
BWS/N0117
Understand chemistry of hair and beauty products
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
92 | P a g e
BWS/N0117
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0118
Knowledge of dermatology and physiology of aging
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about dermatology. To understand and have knowledge about the structures,
functions, diseases and disorders of the skin, hair and nails, and factors affecting their growth. This
also is about Physiology of ageing, Knowledge and understanding the nature of ageing, causes and
effects of ageing on the body systems, and the beauty treatments and products that may delay the
ageing process.
93 | P a g e
National Occupational Standard
BWS/N0118
Unit Code
Unit Title (Task)
Description
Scope
Knowledge of dermatology and physiology of aging
BWS/N0118
Knowledge of Dermatology and Physiology of aging
To understand and have knowledge about the structures, functions, diseases and
disorders of the skin, hair and nails, and factors affecting their growth. To know the
nature of ageing, causes and effects of ageing on the body systems, and the beauty
treatments and products that may delay the ageing process.
This unit/task covers the following:
 Knowledge of Dermatology and Physiology of aging
Performance Criteria(PC) w.r.t. the Scope
Element
Knowledge of
Dermatology and
Physiology of aging.
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the organization
PC2. Identify the client needs for services and products taking into account factors
that may limit or affect the choice
PC3. Analyse the skin, visually and carry out necessary tests
PC4. Consult the client by questioning to identify contra-indications to skin and
provide recommendations for treatments that are suitable to the client
PC5. Define a suitable treatment plan to meet the client’s needs
PC6. Confirm to the client the pricing and duration of service and products and
address client queries
PC7. Communicate effectively with the client to maintains clients goodwill trust
PC8. Clarify the client's understanding and expectation prior to commencement of
treatment
PC9. Provide after care advice and recommendations to the client
PC10. Record the client and treatment details accurately and store information
securely in line with the organization’s policies.
PC11. Know the structure and functions of the skin, hair and nails
PC12. Know the diseases and disorders of the skin, hair and nails
PC13. Understand the nature of ageing.
PC14. Understand the causes and effects of ageing of the skin
PC15. Understand the causes and effects of degenerative disorders as a result of the
ageing process.
PC16. Understand how beauty therapy treatments and products may delay the
ageing process.
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
The user/individual on the job needs to know and understand:
Knowledge
KB1. Knowledge of anatomy, physiology and pathology for skin treatments
KB2. Knowledge of principles and practice of skin therapies
94 | P a g e
BWS/N0118
Knowledge of dermatology and physiology of aging
KB3. Knowledge of basic ailments, contraindications, contra actions, treatment
plans
KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
practice, disposal of waste, environmental protection
KB5. The structure, function, characteristics of skin types and position of the
muscles
KB6. Circulatory System, functions of blood, arteries, veins, blood composition and
circulation
KB7. The effect of the natural ageing process on the skin and muscle tone
KB8. Knowledge of Characteristics of ageing:
KB9. Knowledge of Extrinsic environmental effects on the skin:
KB10 Knowledge of Intrinsic environmental effects on the skin
KB11 Knowledge of Theories of ageing (genetic and non-genetic theories):
KB12 Knowledge of Ageing process in cells and tissues:
KB13 Knowledge of Changes to the repair mechanisms (ageing):
KB14 Knowledge of Causes of changes to the skin when ageing:
KB15 Knowledge of Pathological conditions of the skin which may occur as a result
of ageing:
KB16 Knowledge of Ageing effect of UV on the skin and Recommended precautions
to minimise damage caused by UV light:
KB17 Knowledge of Degenerative disorders (causes and effects)Skeletal system
,Muscular system Nervous system Cardiovascular system ,Respiratory system
.
KB18 Knowledge of how beauty therapy treatments and products may delay the
ageing process.(Skin effects, Penta peptides, Fatty acids ,Retinol (Vitamin A
compound):Anti-oxidant, breaks down free radicals, Hydroxy acids, Enzymes,
Copper peptides, Electrotherapy treatments, Microdermabrasion ,IPL and
Laser (non-ablative lasers),Heat )
KB19 Knowledge of nail structure, functions and growth factors
KB20 Knowledge of hair structure, functions and growth factors
KB21 Knowledge of infectious and non infectious disorders of skin, hair and nails
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
95 | P a g e
BWS/N0118
Knowledge of dermatology and physiology of aging
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
96 | P a g e
BWS/N0118
Knowledge of dermatology and physiology of aging
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
97 | P a g e
BWS/N0118
TBD
Beauty & Wellness
Beauty and Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N0119
Perform laser and light treatments for hair removal and skin rejuvenation
--------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about reducing hair growth and photo-rejuvenation of the skin using intense light and
laser systems.
98 | P a g e
National Occupational Standard
BWS/N0119
Perform laser and light treatments for hair removal and skin rejuvenation
Unit Code
BWS/N0119
Unit Title (Task)
Description
Perform Laser and light treatments for hair removal and skin re-juvenation
This unit is about reducing hair growth and photo-rejuvenation of the skin using
intense light and laser systems.
This unit/task covers the following:

Laser and light treatments for hair removal and skin rejuvenation
Scope
Performance Criteria(PC) w.r.t. the Scope
Element
Laser and light
treatments for
hair removal and skin
rejuvenation
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC4. Recommend a suitable treatment plan to the client based on outcomes of skin
and hair analysis.
PC5. Select Products, tools and equipment to suit client treatment needs, hair
types, skin types and condition:(protective eyewear, IPL/laser equipment)
PC6. select and provide and use personal protective equipment that should be
worn by client and therapist during laser and light treatment for hair removal
and skin rejuvenation.
PC7. Perform patch test and record, accurately to plan the suitable treatment.
PC8. Perform and adapt the therapy using materials, equipment and techniques
correctly and safely to meet the needs of the client and follow manufacturers
instructions.
PC9. Clarify the client's understanding and expectation prior to commencement of
treatment
PC10. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time
PC11. Record the therapy accurately and store information securely in line
with the organization’s policies
PC12. Provide specific after-process advice to the client
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
its processes)
99 | P a g e
The user/individual on the job needs to know and understand:
KA1. Knowledge of the organization’s standards of performance and sequence of
services
KA2. Knowledge of the range of services and products offered by the organization
KA3. Knowledge of the health and safety requirements in the organization
BWS/N0119
B. Technical
Knowledge
100 | P a g e
Perform laser and light treatments for hair removal and skin rejuvenation
The user/individual on the job needs to know and understand:
KB1 The structure, function, characteristics of skin
KB2 Knowledge to prepare a Light/laser controlled area.
KB3 Knowledge to Carry out skin analysis and any relevant tests to identify any
influencing factors
KB4 Knowledge to Understand different skin types, colours, tones and textures
KB5 Knowledge of treatment plan and intervals between treatment.
KB6 Knowledge of Vascular/veins/rosacea /Pigmentation/Photo-rejuvenation
KB7 Knowledge of Products, tools and equipment to suit client treatment needs,
skin types and conditions:
KB8 Knowledge of PPE.
KB9 Knowledge of patch test and skin shots.
KB10 Knowledge of range of equipment used for laser and light treatment for skin .
KB11 Knowledge of contra-indications that may prevent or restrict laser and light
treatment .
KB12 Knowledge Aftercare advice post IPL/laser treatment:
KB13. Knowledge of guidelines and difference between hair removal and skin
rejuvenation light and laser machine handling.
KB13 Knowledge of Theories underpinning IPL and laser technology.
KB14 Knowledge of possible effects and contra –actions of the treatment.
KB15 Knowledge of principles and phases of skin healing.
KB16 Knowledge of Causes of hair growth and growth patterns
KB17 Knowledge of Endocrine causes of hirsutism
KB18 Knowledge of Probing Faults
KB19 Knowledge of Hair structure, Hair growth cycle, Hair functions
KB20 Knowledge of Structure and function of the endocrine system
KB21 Knowledge of Hormones secreted by the anterior pituitary,
posterior lobe ,the parathyroid glands ,the pancreas ,the adrenal medulla ,the
adrenal cortex:
KB22 Knowledge of The gonads (sex glands):Ovaries , testes
KB23 Knowledge of Heart Structure,Functions of cardiovascular system,Blood vessels
KB24 Knowledge of Pulmonary circulation, portal circulation, coronary circulation,
systemic circulation.
KB25 Knowledge of Major arteries of the head ,neck & body
KB26 Knowledge of Major veins of the head & neck & body
KB27 Knowledge of Composition of blood
KB28 Knowledge of Functions of the lymphatic system ,Lymphatic components
,Lymphatic nodes.
KB29 Knowledge of anatomy, physiology and pathology for skin treatments
KB30 Knowledge of principles and practice of skin therapies
KB31 Knowledge of basic ailments, contraindications, contra actions, treatment
plans
KB32 Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, handling/
storage/ disposal/ cautions of use of products, fire precautions, hygiene
practice, disposal of waste, environmental protection
KB33 The structure, function, characteristics of skin types and position of the
muscles
BWS/N0119
Perform laser and light treatments for hair removal and skin rejuvenation
KB34 Circulatory System, functions of blood, arteries, veins, blood composition and
circulation
KB35 The effect of the natural ageing process on the skin and muscle tone
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
101 | P a g e
BWS/N0119
Perform laser and light treatments for hair removal and skin rejuvenation
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
102 | P a g e
BWS/N0119
Perform laser and light treatments for hair removal and skin rejuvenation
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
103 | P a g e
BWS/N0119
TBD
Beauty & Wellness
Version number
Drafted on
1.0
01/08/2015
Beauty & Salons
Cosmetic dermatology
Services
Last reviewed on
15/10/2015
Next review date
15/10/2016
BWS/N0120
Provide cosmetic radio frequency treatments
-------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about performing radio frequency for cosmetic purposes to improve body and facial
skin condition.
104 | P a g e
National Occupational Standard
BWS/N0120
Unit Code
Unit Title
(Task)
Description
Scope
Provide cosmetic radio frequency treatments
BWS/N0120
Provide cosmetic radio frequency treatments
This unit is about is about performing radio frequency for cosmetic purposes to
improve body and facial skin condition.
This unit/task covers the following:

Provide cosmetic radio frequency treatments
Performance Criteria(PC) w.r.t. the Scope
Element
Provide cosmetic
radio frequency
treatments
105 | P a g e
Performance Criteria
To be competent, the user/individual on the job must be able to:
PC1. Adhere to the health and safety standards laid out by the manufacturer and
organization
PC2. Position self and client throughout treatment to ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation techniques to identify treatment objectives. Carry
out skin analysis and relevant tests
PC4. Obtain client’s consent in a form
PC5. Recommend a suitable treatment plan to the client based on outcomes of skin
and hair analysis.
PC6. Select Products, tools and equipment to suit client treatment needs, hair
types, skin types and condition.
PC7. Sanitize your hands and wear suitable gloves prior to treatment
PC8. Maintain hygiene and safety throughout the treatment.
PC9. Cleanse and prepare the treatment area .
PC10. Apply sufficient contact product/medium before commencing the treatment.
PC11. set the required settings and applicators on the cosmetic radio frequency
system according to manufacturer's instructions
PC12. ensure the client is explained about the physical sensation created while the
equipment being used
PC13. Carry out skin analysis and relevant tests
PC14. Carry out a thermal and tactile tests .
PC15. Select a suitable treatment plan based on the result of skin / patch test.
PC16. Adjust machine systems and applicators according to area being treated
PC17. Select the intensity and duration, according to the client skin type, body
conditions and required treatment plan.
PC18. Ensure the applicators are n contact with the skin throughout the treatment.
PC19. Adapt your techniques according to treatment objectives.
PC20. Work methodically in moving in required direction of the treatment area.
PC21. Monitor the clients skin reaction and any contra actions throughout.
PC22. Discontinue, if adverse reaction occurs.
PC23. Complete the treatment by applying high factor sun creams to hydrate and
protect the area,
PC24. Finish the treatment by returning the radio frequency machine to de-activated
mode.
PC25. ensure treatment advice and recommendations are accurate
BWS/N0120
Provide cosmetic radio frequency treatments
organisational requirements.
PC26. Take post-treatment photographs
PC27. Clarify the client's understanding and expectation prior to commenceme nt of
treatment
PC28. Complete the therapy to the satisfaction of the guest in a commercially
acceptable time
PC29. Record the therapy accurately and store information securely in line with the
organization’s policies
PC30. Provide specific after-process advice to the client
Knowledge and Understanding (K)
A. Organizational
The user/individual on the job needs to know and understand:
Context
KA1. Knowledge of the organization’s standards of performance and sequence of
(Knowledge of the
services
organization and
KA2. Knowledge of the range of services and products offered by the organization
its processes)
KA3. Knowledge of the health and safety requirements in the organization
B. Technical
Knowledge
106 | P a g e
The user/individual on the job needs to know and understand:
KB1 The structure, function, characteristics of skin
KB2 Knowledge to prepare a Light/laser controlled area.
KB3 Knowledge to Carry out skin analysis and any relevant tests to identify any
influencing factors
KB4 Knowledge to Understand different skin types, colours, tones and textures
KB5 Knowledge of treatment plan and intervals between treatment.
KB6 Knowledge of Products, tools and equipment to suit client treatment needs,
skin types and conditions:
KB7 Knowledge of use of a contact product medium with cosmetic radio frequency
treatments
KB8 Knowledge to use and adapt the use of cosmetic radio frequency equipment to
suit different skin characteristics, body conditions and treatment objectives
KB9 Knowledge of the physical effects created by cosmetic radio frequency
equipment
KB10 Knowledge of how cosmetic radio frequency is measured and its relationship to
the electromagnetic spectrum
KB11 Knowledge of cosmetic radio frequency and tissue interaction
KB12 Knowledge of the difference between monopolar, bipolar and tripolar cosmetic
radio frequency
KB13 Knowledge of the types of treatments that could be done with, or after,
cosmetic radio frequency treatments
KB14 Knowledge of the use and limitations of products and equipment used for
cosmetic radio frequency treatments
KB15 Knowledge of the anatomy and physiology of the face and body
KB16 Knowledge of possible contra-actions
KB17 Knowledge of the types of post-treatment products
KB18 Knowledge of the advice and recommendations on products and service
KB19 Knowledge of Treatment objectives
BWS/N0120
Provide cosmetic radio frequency treatments
fine lines and wrinkles reduction
skin condition
improvement
body contouring
tightening facial skin
improved appearance of cellulite
circumference reduction
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
107 | P a g e
BWS/N0120
Provide cosmetic radio frequency treatments
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
108 | P a g e
BWS/N0120
Provide cosmetic radio frequency treatments
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
109 | P a g e
BWS/N0120
TBD
Beauty & Wellness
Beauty & Salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N9002
Maintain health and safety at the workplace
--------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
Overview
This OS unit is about maintaining a safe and hygienic environment at the work area to reduce
potential risks to self and others.
110 | P a g e
National Occupational Standard
BWS/N9002
Unit Code
Maintain health and safety at the workplace
BWS/N9002
Unit Title (Task)
Maintain health and safety at the workplace
Description
Maintain a safe and hygienic environment at the work area
Scope
This unit/task covers the following:
 Maintain health and safety at the workplace
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Maintain health and
safety at the
workplace
To be competent, the user/individual on the job must be able to:
PC1. Set up and position the equipment, chemicals, products and tools in the work
area to meet legal, hygiene and safety requirements
PC2. Clean and sterilize all tools and equipment before use
PC3. Maintain one's posture and position to minimize fatigue and the risk of injury
PC4. Dispose waste materials in accordance to the industry accepted standards
PC5. Maintain first aid kit and keep oneself updated on the first aid procedures
PC6. Identify and document potential risks and hazards in the workplace
PC7. Accurately maintain accident reports
PC8. Report health and safety risks/ hazards to concerned personnel
PC9. Use tools, equipment, chemicals and products in accordance with the
organization's guidelines and manufacturers’ instructions
Knowledge and Understanding (K)
A. Organizational
Context
The user/individual on the job needs to know and understand:
KA1. Organization’s policies and procedures to address risks and hazards
KA2. Health and safety requirements in the organization
(Knowledge of the
organization and
its processes)
B. Technical
Knowledge
111 | P a g e
The user/individual on the job needs to know and understand:
KB1. Contra-indications related to various treatments
KB2. Process and products to sterilize and disinfect equipment/ tools
KB3. Manufacturer’s instructions related to equipment and product use and
cleaning
KB4. Knowledge of applicable legislation relating to the workplace (for example
health and safety, workplace regulations, use of work equipment, control of
substances hazardous to health, handling/storage/ disposal/ cautions in the
use of products, fire precautions, occurrences, hygiene practice, disposal of
waste, environmental protection
BWS/N9002
Maintain health and safety at the workplace
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
112 | P a g e
BWS/N9002
Maintain health and safety at the workplace
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
113 | P a g e
BWS/N9002
Maintain health and safety at the workplace
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
114 | P a g e
BWS/N9002
TBD
Beauty & Wellness
Beauty &Salons
Cosmetic Dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
BWS/N9003
Create a positive impression at the workplace
----------------------------------------------------------------------------------------------------------------------------- ---------
National Occupational
Standard
Overview
This OS unit is about personal grooming and behaviour to execute tasks as per the organization’s
standards and create a positive impression at the workplace.
115 | P a g e
National Occupational Standard
BWS/N9003
Create a positive impression at the workplace
Unit Code
BWS/N9003
Unit Title (Task)
Create a positive impression at the workplace
Description
Personal grooming and behaviour to execute tasks as per the organization’s standards
and create a positive impression at the workplace
This unit/task covers the following:
 Appearance and Behavior
 Task execution as per organization’s standards
 Communication and Information record
Scope
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Appearance and
To be competent, the user/individual on the job must be able to:
PC1. Maintain good health and personal hygiene
Behavior
PC2. Comply with organisation's standards of grooming and personal behavior
PC3. Meet the organisation's standards of courtesy, behavior and efficiency
PC4. Stay free from intoxicants while on duty
PC5. Wear and carry organisation’s uniform and accessories correctly and smartly
Task execution as per To be competent, the user/individual on the job must be able to:
PC6. Take appropriate and approved actions in line with instructions and guidelines
organization’s
PC7. Record details related to tasks, as per procedure
standards
PC8. Participate in workplace activities as a part of the larger team
PC9. Report to supervisor immediately in case there are any work issues
PC10. Use appropriate language, tone and gestures while interacting with clients
from different cultural and religious backgrounds, age, disabilities and gender
Communication and
To be competent, the user/individual on the job must be able to:
PC11. Communicate procedure related information to clients based on the sector’s
Information record
code of practices and organisation’s procedures/ guidelines
PC12. Communicate role related information to stakeholders in a polite manner and
resolve queries, if any
PC13. Assist and guide clients to services or products based on their needs
PC14. Report and record instances of aggressive/ unruly behavior and seek
assistance
PC15. Use communication equipment (phone, email etc) as mandated by your
organization
PC16. Carry out routine documentation legibly and accurately in the desired format
PC17. File routine reports and feedback
PC18. Maintain confidentiality of information, as required, in the role
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
organization and
116 | P a g e
The user/individual on the job needs to know and understand:
KA1. Importance of personal health and hygiene
KA2. Organization's standards of grooming and personal behavior
KA3. Organization's standards related to courtesy, behavior and efficiency
KA4. Ill-effects of intoxicants and potential actions at workplace
KA5. Items of uniform & accessories and correct method of wearing/ carryi ng them
KA6. Reporting/ recording formats and protocol for documentation
BWS/N9003
its processes)
B. Technical
Knowledge
Create a positive impression at the workplace
KA7. Kinds of work issues that may arise and reporting structure
KA8. Code of practices and guidelines relating to communication with people
KA9. Organization's requirements for recording and retaining information
The user/individual on the job needs to know and understand:
KB1. Ability to speak, read and write in the local vernacular language and English
KB2. Appropriate verbal and non-verbal cues while dealing with clients from
different cultural, religious backgrounds, age, disabilities and gender
KB3. Different formats on which information is to be recorded
KB4. Importance to maintain security and confidentiality of information
KB5. Kinds of communication equipment (email, phone etc) available and their
effective use
KB6. Selling/ influencing techniques to provide additional services/ products to
clients
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
117 | P a g e
BWS/N9003
Create a positive impression at the workplace
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
118 | P a g e
BWS/N9003
Create a positive impression at the workplace
NOS Version Control
NOS Code
Credits (NSQF)
Industry
Industry Sub-sector
Occupation
Back to Top
119 | P a g e
BWS/N9003
TBD
Beauty & Wellness
Beauty and salons
Cosmetic dermatology
Services
Version number
Drafted on
Last reviewed on
1.0
01/08/2015
15/10/2015
Next review date
15/10/2016
Assessment Criteria
CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role Cosmetic Dermatology Trainer
Qualification Pack BWS/N0503
Sector Skill Council Beauty and Wellness
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Sk ill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down
proportion of marks for Theory and Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at
each examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaulations for skill practical for every student at each
examination/training center based on this criteria
5. To pass the Qualification Pack , every trainee should score a minimum of 65% in every NOS
6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent
assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation
Assessment
outcomes
1. BWS/N9001
(Prepare and
maintain work
area)
Assessment Criteria for outcomes
PC1. Ensure that environmental
conditions are suitable for the
client and the treatment to be
carried out in a hygiene and
safe environment
PC2. Select suitable equipment
and products required for the
treatment
PC3.
120 | P a g e
Set up the equipment and
prepare the products for
treatments in adherence to
the salon procedures and
product/ equipment
guidelines
Total
Marks
100
Out Of
Theory
Skills Practical
15
3
12
19
5
14
20
4
16
Assessment Criteria
PC4.
PC5.
PC6.
PC7.
2. BWS/N0501
(Conduct
cosmetic
dermatology
training)
121 | P a g e
Place the products in the
trolley for the treatment
12
2
10
Sterilize, disinfect and place
the tools on the tray
14
4
10
10
2
8
10
2
8
100
22
78
3
1
2
4
1
3
4
1
3
3
1
2
4
1
3
4
1
3
4
1
3
Dispose waste materials in
adherence to the salon's and
industry requirements
Store records, materials and
equipment securely in line
with thesalon’s policies
PC1. identify the relevant
stakeholders in the
organization and understand
their perspective in
articulation of existing/
changing/ new cosmetology
related learning needs
PC2. conduct data study to
identify the needs,
preferences, preferred
learning modes etc of the
target learners along with
their learning objectives
which are specific in
cosmetology arena
PC3. prioritise cosmetology
related training needs of the
organization, indicating the
focus and volume of
learning required
PC4. communicate findings to
stakeholders and negotiate
any adjustments
PC5. develop a coherent plan of
training opportunities
appropriate to the training
outcomes and
internal/external
requirements
PC6. as per the training plan,
identify delivery and
assessment methods
appropriate to training
opportunities
PC7. identify the resources
100
Assessment Criteria
PC8.
PC9.
PC10.
PC11.
needed to deliver the plan
and ensure these are within
allocated budgets
ensure arrangements for the
delivery of the plan are in
place and set up suitable
training facilities, training
equipment (like galvanic,
EMS, microcurrent
lymphatic drainage
equipment , ultrasonic,
microdermabrasion
equipment etc), aids and
tools considering the
learners’ requirements,
learning styles and
preferences, and the
specifications of the session
plan
identify how the training will
be monitored and evaluated
communicate the plan to
trainees and other people
involved in the provision of
training
conduct opening of the
training session with
debriefing of training
objectives, agenda, plan,
outcomes etc
PC12. train the trainees in effective
usage of technology to deal
with the customers online and
use appropriate
communication protocols,
wherever applicablethroughout the services
PC13. train the trainees on various
topics within the
cosmetology domain like the
following:
 Tools and equipment
for cosmetology like
galvanic, EMS,
microcurrent
lymphatic drainage
equipment ,
ultrasonic,
122 | P a g e
3
1
2
4
1
3
3
1
2
4
1
3
4
1
3
4
1
3
Assessment Criteria


microdermabrasion
equipment etc
Various treatments
like Perform facial
electrotherapy,
micro-dermabrasion,
electrical epilation,
cosmetic skin peel
treatments,
cosmetic skin
needling treatments,
micro pigmentation,
body electrotherapy, laser and
light treatments,
cosmetic radio
frequency
treatments etc
Medical conditions
etc
PC14. provide expert guidance on
emerging global trends in
area of cosmetic
dermatology and how India
is adapting to the same
PC15. train the learners on various
innovative techniques to
offer best in class
cosmetology, experience
and aftercare to the
customers
PC16. complement the theoretical
topics with practical
demonstration of the
application of tools and
knowledge; sharing best
practices; interactions;
group discussions etc to
meet individual needs while
achieving planned group
outcomes and agreements
PC17. periodically address the
queries/ concerns/ doubts
of the learners and discuss
in detail the possible
solutions to their problems
and use appropriate
strategies to motivate
123 | P a g e
4
1
3
4
1
3
4
1
3
4
1
3
Assessment Criteria
PC18.
PC19.
PC20.
PC21.
PC22.
PC23.
PC24.
PC25.
PC26.
PC27.
3. NOS 26
(Support and
124 | P a g e
learners individually and
collectively
create and maintain a
positive learning
environment
manage a group
environment in which
individuals feel valued,
supported, confident and
able to learn
provide constructive and
motivational feedback to
improve the learner’s
application of learning
adapt learning, application
and reflection to meet
further needs of the learners
maintain the health and
safety of learners, self and
other people
maintain professional
relationships with learners
and manage learner
behaviour to maintain a
positive learning
environment
maintain and store learners
records according to
organisational policy and
procedures
obtain feedback from the
learners and encourage
them to provide it without
undue influence
review feedback forms to
identify any implications for
own practice and make
modifications/ changes in
the learning programme
design/ delivery in line with
the feedback after due
discussion with the
organization
maintain learner
confidentiality according
policies and procedures.
PC1. Identify limitations in scope of
own role in providing support to
100
4
1
3
4
1
3
4
1
3
4
1
3
3
1
2
4
1
3
3
1
2
3
1
2
4
1
3
3
1
2
100
27
73
5
1
4
Assessment Criteria
coach Learners)
125 | P a g e
learners
PC2. Establish rapport and a
trusting relationship with
learners to identify learner
PC3. Seek information about
issues of concern with
sensitivity and respect for
the physical, emotional and
cultural safety and security
of those affected
PC4. Observe learner to identify
any signs of emotional stress
PC5. Seek additional related
information from family
and/or others as required
and with consent of the
learner
PC6. Record learner background
information obtained
according to principles of
confidentiality and
organisational procedures
PC7. Show respectful, empathic
understanding to clarify the
nature and depth of learner
feelings
PC8. Help learners clarify options,
identify support needs and
decide on next steps to
address problems and/or
meet immediate needs
PC9. Provide information about
student support programs
and services and refer
learner to specialist support
as indicated and agreed with
learner
PC10. Manage student information
and records in compliance
with privacy and
confidentiality standards
PC11. Debrief issues that may arise
when providing support with
colleagues to care for self
PC12. Show respect, empathy and
acceptance for individual
differences and encourage
learners in ways which
promote their positive self-
5
1
4
5
1
4
6
1
5
5
1
4
5
1
4
6
1
5
6
1
5
6
1
5
5
1
4
6
1
5
6
1
5
Assessment Criteria
PC13.
PC14.
PC15.
PC16.
concept and self-esteem
Use language, equipment,
materials and strategies
suited to the learner
Apply simple task analysis to
assist learners with
additional needs and modify
general activities to meet
particular needs where
necessary
Provide additional assistance
with individual or small
group activities as required
Prepare for coaching by:
• Identifying individual
and specific coaching
needs
• organising with
learner a specific
time and place for
coaching
PC17. Provide coaching by:
• Explaining the
purpose of coaching
• Assisting the learner
to set personal goals
and explore personal
change strategies
• Explaining and
demonstrating skills
to be coached
• Communicating
essential knowledge
required
• Checking the
learner’s
understanding
• Providing
opportunity for
learner to practise
the skill and ask
questions
• Providing feedback in
a constructive
manner
PC18. Follow up coaching
including:
126 | P a g e
6
1
5
5
1
4
5
1
4
6
1
5
6
1
5
6
1
5
Assessment Criteria
•
•
•
4. BWS/N9004
(Manage and
lead a team)
127 | P a g e
Monitoring progress
with new skills and
provide supportive
assistance as
required
Reporting progress
to appropriate
person as required
Identifying
performance
problems or
difficulties with the
coaching and rectify
them or refer them
to the appropriate
person for follow up
PC1. ensure the team is aware of
the schedule and job
expectations on a daily basis
PC2. involve the team in regular
meetings to communicate
information intended for
them
PC3. ensure communication to
the team on any changes in
policies/ processes by the
organization through
required verbal/ written
mechanisms
PC4. ensure participation of the
team in various engagement
initiatives organized by the
organization
PC5. councel and address issues
among the team for any
work related issues
PC6. support the centre manager
the deployment of the team
as per client schedule and
the organizational norms
and guidelines
PC7. ensure periodic training of
the team and support the
team by delivering trainings
PC8. share knowledge of
processes, techniques,
therapies and products with
100
100
18
82
10
2
8
10
2
8
20
10
10
10
8
2
10
2
8
10
2
8
10
2
8
10
1
9
Assessment Criteria
the the team to enhance
their skill levels
PC9. provide feedback to the
centre manager pertaining
to performance appraisals
of the team
5. BWS/N 0107
(Perform Facial
Electro therapy)
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
PC7.



128 | P a g e
Adhere to the health and
safety standards laid out by
the manufacturer and
organization
Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
Use suitable consultation
techniques to identify
treatment objectives.
Carry out skin analysis and
relevant tests
Perform and adapt the
therapy using materials,
equipment and
techniques correctly and
safely to meet the needs of
the client and follow
manufacturers instructions.
Consult with clients on
background, medical history
etc with consent form
Carry out facial
electrotherapy to improve
facial and skin condition
using direct high
frequency, galvanic, EMS,
microcurrent and
lymphatic drainage
equipment.
Electro Muscle Stimulator
(EMS)
Use Electro Muscle
Stimulator (EMS) on the
motor points of the facial
muscles .
Constantly monitoring the
intensity of frequency , the
time
and comfort of the client
throught out the procedure.
100
10
2
8
100
31
69
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
Assessment Criteria
PC8.




PC9.



PC10.



PC11.

PC12.
lymphatic drainage
equipment Ventouse
Choose the appropriate size
and type of Ventouse
Choose and use the correct
amount of suction in an
upward
stroke towards the lymph
nodes
To know the correct
technique to release the
ventose
Galvanic
To perform application of
desincrustation
/iontophoresis gel/solution.
To know Galvanic electrode
preparation
To know Maintenance of
galvanic electrodes
High-frequency
To perform Direct highfrequency method
To perform Indirect highfrequency method
To know Maintenance of
high frequency electrodes
Micro current
To perform application of
micro current with
appropriate lubricant
Ultra sonic facial unit to
perform application of
ultrasonic for facial
rejuvenation and improve
skin condition
PC13. Clarify the client's
understanding and
expectation prior to
commencement of
treatment
PC14. Complete the therapy to the
satisfaction of the guest in a
commercially acceptable
time
PC15. Record the therapy
accurately and store
information securely in line
129 | P a g e
8
1
7
8
1
7
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
Assessment Criteria
with the organization’s
policies
PC16. Provide specific afterprocess advice to the client
6. BWS/N0110
(Perform Micro
Dermabrasion
to improve Skin
Condition)
PC1.
PC2.
Sanitize your hands and
wear suitable gloves prior to
treatment
Maintain hygiene and safety
throughout the treatment.
PC3. Cleanse and prepare the
treatment ensuring it is
clean, oil-free and shaven
according to treatment
objectives
PC4. set the microdermabrasion
systems and variables
according to manufacturer's
instructions
PC5. ensure the client is explained
about the physical
sensation created while the
equipment being used
PC6. Select the vacuum pressure
according to the client skin
conditions and required
treatment plan.
PC7. Ensure the hand piece is
used at the correct angle
and pressure according to
treatment techniques
PC8. Carry out skin analysis and
relevant tests
PC9. Carry out a test patch
following manufacturer’s
instructions.
PC10. Select a suitable treatment
plan based on the result of
skin / patch test.
PC11. Adjust machine systems and
variables according to area
being treated
PC12. Select and perform the
intensity , speed and
direction of stroke according
to the client skin conditions
130 | P a g e
100
6
1
5
100
16
84
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
6
1
5
5
1
4
6
1
5
6
1
5
Assessment Criteria
PC13.
PC14.
PC15.
PC16.
PC17.
PC18.
PC19.
7. BWS/N0108
(Perform
epilation
services)
PC1.
PC2.
PC3.
PC4.
131 | P a g e
and required treatment
plan.
Adapt your techniques
according to treatment
objectives
Complete the treatment by
applying high factor sun
creams to hydrate and
protect the area,
ensure treatment advice and
recommendations are
accurate organisational
requirements.
Clarify the client's
understanding and
expectation prior to
commencement of
treatment
Complete the therapy to the
satisfaction of the guest in a
commercially acceptable
time
Record the therapy
accurately and store
information securely in line
with the organization’s
policies
Provide specific afterprocess advice to the client
Adhere to the health and
safety standards laid out by
the manufacturer and
organization
Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
Use suitable consultation
techniques to identify
treatment objectives.
Carry out skin analysis and
relevant tests
Perform and adapt the
therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
100
5
1
4
7
1
5
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
100
19
81
10
2
8
10
2
8
10
2
8
10
2
8
Assessment Criteria
instructions.
PC5. To perform electrical
epilation using various
techiniques.

Short wave diathermy

Galvanic epilation

Blend method
PC6. Insert the needle into the
hair follicle with regard to
depth and angle
PC7. Clarify the client's
understanding and
expectation prior to
commencement of
treatment
PC8. Complete the therapy to the
satisfaction of the guest in a
commercially acceptable
time
PC9. Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC10. Provide specific afterprocess advice to the client
8. BWS/N0111
(Provide
cosmetic skin
peel
treatments)
PC1.
Adhere to the health
and safety standards laid out
by the manufacturer and
organization
PC2.
Position self and
client throughout treatment
to ensure privacy, comfort
and wellbeing
PC3.
Use suitable
consultation techniques to
identify treatment
objectives. Carry out skin
analysis and relevant tests
PC4.
. Get filled
consultation card by the
client
PC5.
carry out a test
patch following
manufacturer’s instructions,
132 | P a g e
100
10
2
8
10
2
8
10
2
8
10
2
8
10
2
8
10
2
8
100
20
80
2
1
1
2
1
1
2
1
1
2
1
1
2
1
1
Assessment Criteria
if necessary for the product
used
PC6.
take pre-treatment
hi quality photographs of the
areas to be treated
consistently.
PC7.
Advice on suitable
pre-treatment relevant to
their skin type and
Fitzpatrick skin scale to
ensure their skin is balanced
and hydrated in sufficient
time prior to treatment
PC8.
Establish a
communication
understanding with your
client to express the level of
accumulated heat or
discomfort they are
experiencing
PC9.
Perform and adapt
the therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
instructions.
PC10.
Carry out cosmetic
skin peel treatments,
PC11.
Provide suitable
protective clothing to the
client and ensure the eyes
kept closed throughout
treatment procedure.
PC12.
Safely use products
and materials throughout
the treatment to meet
manufacturers’ instructions
for the area being treated
and the type of peel.
PC13.
Prepare the
treatment area with suitable
pre cleansing procedures ,
products and techniques to
ensure the skin is prepared
for the peeling .
PC14.
Apply the peel
systematically in the
directions following the
133 | P a g e
3
1
2
5
1
4
3
1
2
3
1
2
6
1
5
3
1
2
3
1
2
4
1
3
5
1
4
Assessment Criteria
manufacturer’s instruction.
PC15.
Ensure even
application of the peel
avoiding dripping and
overloading in skin folds.
PC16.
Adjust the duration
and intensity of the
treatment to suit the client’s
Fitzpatrick skin scale, skin
type, skin condition, type of
peel agreed and
manufacturer’instructions
PC17.
Re-apply the peel if
necessary following the
safety guidelines of the
manufacturers instructions.
PC18.
Monitor the client’s
skin reaction throughout the
treatment
PC19.
Discontinue
treatment when contraactions occur.
PC20.
Remove the product
systematically in the
specified directions following
manufacturers instructions.
PC21.
Neutralize the skin
after the required time has
passed, following
manufacturers instructions
PC22.
Apply a suitable post
treatment product/sun
screen on the treated area
following manufacturers
instructions to aid in healing
and protecting the skin.
PC23.
Take post-treatment
hi quality photographs of the
areas to be treated
consistently.
PC24.
Clarify the client's
understanding and
expectation prior to
commencement of
treatment explaining the
physical sensation and
appearance created by the
treatment and the need for
post-treatment care
134 | P a g e
5
1
4
7
1
6
3
1
2
5
1
4
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
Assessment Criteria
PC25.
Complete the
therapy to the satisfaction of
the client in a commercially
acceptable time
PC26.
Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC27.Provide specific afterprocedure, homecare advice
and recommendations for
product use and further
treatments to the client
PC28.Give written aftercare
procedures to the client with
the organization’s policies
PC29.Provide specific afterprocess advice to the client
9. BWS/N0112
(Provide Skin
Needling
Treatment)
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
135 | P a g e
Adhere to the health and
safety standards laid out by
the manufacturer and
organization
Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
Use suitable consultation
techniques to identify
treatment objectives. Carry
out skin analysis and
relevant tests
Perform topical anesthetic
skin sensitivity test prior to
the treatment following
manufacturers instructions,
take pre-treatment hi
quality photographs of the
areas to be treated
consistently
Advice pre –treatment use of
topical vitamins, two weeks
before commencing of
treatment to improve the
health of the skin.
Establish a communication
understanding with your
client to express the the
100
3
1
2
3
1
2
3
1
2
5
1
4
3
1
2
100
29
71
3
1
2
3
1
2
3
1
2
5
1
4
6
1
5
3
1
2
Assessment Criteria
PC7.
PC8.
PC9.
PC10.
PC11.
PC12.
PC13.
PC14.
PC15.
PC16.
PC17.
136 | P a g e
level of accumulated heat or
discomfort they are
experiencing
Perform and adapt the
therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
instructions.
Carry out cosmetic skin
needling treatments
Provide suitable protective
clothing to the client and
ensure the eyes kept closed
throughout treatment
procedure.
Safely use products and
materials throughout the
treatment to meet
manufacturers’ instructions
for the area being treated
and the type of peel.
Ensure all needle units are
irradiated
Ensure all tools and
equipment are cleaned
using the correct methods
Ensure a new needle unit is
used for each client at each
treatment following
manufacturer’s instructions
Clean the treatment area
with a suitable anti bacterial
cleanser and topical
anaesthetic
Select and use the correct
needle size for the skin
condition and problem
being treated to meet
manufacturer’s instructions
Apply the micro needle
technique systematic ally in
the directions following the
manufacturers instruction.
adjust the intensity and
duration of the treatment to
suit the client’s skin
characteristics, treatment
5
1
4
8
1
7
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
5
1
4
5
1
4
Assessment Criteria
PC18.
PC19.
PC20.
PC21.
PC22.
PC23.
PC24.
PC25.
PC26.
10. BWS/N0113
(Provide Micro
Pigmentation
to enhance
facial features)
137 | P a g e
PC1.
objectives and personal
tolerance level
Monitor the client’s skin
reaction throughout the
treatment
Discontinue treatment when
contra-actions occur.
Apply a suitable soothing
post treatment product/sun
screen on the treated area
following manufacturers
instructions to aid in healing
and protecting the skin.
Take post-treatment hi
quality photographs of the
areas to be treated
consistently.
Clarify the client's
understanding and
expectation prior to
commencement of
treatment explaining the
physical sensation and
appearance created by the
treatment and the need for
post-treatment care
Complete the therapy to the
satisfaction of the client in a
commercially acceptable
time
Record the therapy
accurately and store
information securely in line
with the organization’s
policies
Provide specific afterprocedure, homecare advice
and recommendations for
product use and further
treatments to the client
Give written aftercare
procedures to the client
Adhere to the health and
safety standards laid out by
the manufacturer and
organization
100
5
1
4
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
100
26
74
2
1
1
Assessment Criteria
PC2.
Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
PC3. Use suitable consultation
techniques to identify
treatment objectives. Carry
out skin analysis and
relevant tests
PC4. Perform topical anesthetic
skin sensitivity test prior to
the treatment following
manufacturers instructions,
PC5. take hi quality photographs
of the areas to be treated at
various stages as an
evidence.
PC6. Establish a communication
understanding with your
client to express the the
level of accumulated heat or
discomfort they are
experiencing
PC7.
Perform and adapt the
therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
instructions.
PC8.
Carry out
micropigmentation to
enhance facial features.
PC9. Provide suitable protective
clothing to the client and
ensure the eyes kept closed
throughout treatment
procedure.
PC10. Safely use products and
materials throughout the
treatment to meet
manufacturers’ instructions
for the area being treated
and the type of peel.
PC11. Ensure all needle units are
irradiated
PC12. Ensure all tools and
equipment are cleaned
using the correct methods
138 | P a g e
2
1
1
2
1
1
2
1
1
2
1
1
3
1
2
5
1
4
3
1
2
3
1
2
4
1
3
3
1
2
3
1
2
Assessment Criteria
PC13. Clean the treatment area
with a suitable anti bacterial
cleanser and topical
anaesthetic
PC14. mark out the areas to be
treated and agree the design
with the client
.
PC15. Select and use the correct
needle size/configuration
according to the required
desired effect following
manufacturer’s instructions
PC16. Fill the needle ensuring no
damage and contamination
to the needle.
PC17. Choose colour pigments in
accordance to the required
effect and objective,
matching the skin
characteristics and tone.
PC18. Perform and use correct
implantations technique to
create the desired effect.
PC19. Manipulate the skin, to meet
the needs of the
implantation techniques
PC20. Handle the hand piece with
correct angle , pressure and
speed to achieve the desired
effect.
PC21. Monitor the client’s skin
reaction throughout the
treatment
PC22. Discontinue treatment when
contra-actions occur.
PC23. Apply a suitable soothing
post treatment product/sun
screen on the treated area
following manufacturers
instructions to aid in healing
and protecting the skin.
PC24. Take post-treatment hi
quality photographs of the
areas
PC25. Clarify the client's
understanding and
expectation prior to
commencement of
treatment explaining the
139 | P a g e
4
1
3
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
5
1
4
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
Assessment Criteria
PC26.
PC27.
PC28.
PC29.
11. BWS/N0114
(Provide
removing or
fading
pigments/Tatto
o using Q
switched laser)
PC1.
PC3.
PC4.
PC5.
3
1
2
3
1
2
5
1
4
3
1
2
100
29
71
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
Adhere to the health and
safety standards laid out by
the
100
PC2.
140 | P a g e
physical sensation and
appearance created by the
treatment and the need for
post-treatment care
Complete the therapy to the
satisfaction of the client in a
commercially acceptable
time
Record the therapy
accurately and store
information securely in line
with the organization’s
policies
Provide specific afterprocedure, homecare advice
and recommendations for
product use and further
treatments to the client
Give written aftercare
procedures to the client
Consult client and obtain
client’s consent in a form
Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
Use suitable consultation
techniques to identify
treatment objectives. Carry
out skin analysis and
relevant tests
Perform topical anesthetic
skin sensitivity test prior to
the treatment following
manufacturers instructions,
take hi quality photographs
of the areas to be treated at
various stages as an
evidence
Assessment Criteria
PC6.
PC7.
PC8.
PC9.
Establish a communication
understanding with your
client to express the the
level of accumulated heat or
discomfort they are
experiencing
Perform and adapt the
therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
instructions.
Carry out Removing or
fading tattoos using Q
Switched laser systems
Identify and analyse the
client's medical history, skin
classification, pigment
colours, type of tattoo and
the type of pigment to be
removed
PC10. Provide suitable protective
clothing to the client and
ensure the eyes kept closed
throughout treatment
procedure.
PC11. Safely use products and
materials throughout the
treatment to meet
manufacturers’ instructions
for the area being treated
and the type of peel.
PC12. Carry out a patch test.
PC13. Clean the treatment area
with a suitable anti bacterial
cleanser and topical
anaesthetic
PC14. mark out the areas to be
treated and agree the design
with the client
.
PC15. Clarify the client's
understanding and
expectation prior to
commencement of
treatment explaining the
physical sensation and
appearance created by the
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3
1
2
3
1
2
5
1
4
5
1
4
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
Assessment Criteria
treatment and the need for
post-treatment care
PC16. illuminate the area to be
treated to ensure maximum
visibility
PC17. ensure to shave and dry the
treatment area before
commencing treatment.
PC18. Mark out To clearly identify
the treatment area
PC19. carry out cooling methods
PC20. set the equipment and
variables according to
specifications to achieve the
desired result.
PC21. Work systematically and
apply the laser at a correct
angle on the treatment area
PC22. Monitor the client’s skin
reaction throughout the
treatment
PC23. Discontinue treatment when
contra-actions occur.
PC24. Apply a suitable soothing
post treatment product/sun
screen on the treated area
following manufacturers
instructions to aid in healing
and protecting the skin.
PC25. Take post-treatment hi
quality photographs of the
areas
PC26. Clarify the client's
understanding and
expectation prior to
commencement of
treatment explaining the
physical sensation and
appearance created by the
treatment and the need for
post-treatment care
PC27. Complete the therapy to the
satisfaction of the client in a
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3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
Assessment Criteria
commercially acceptable
time
PC28. Finsh the treatment and
return the equipment to
stand by mode.
PC29. ensure the treated area is
cooled, soothed and dressed
Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC31. Provide specific afterprocedure, homecare advice
and recommendations for
product use and further
treatments to the client
PC32. Give written aftercare
procedures to the client
3
1
2
2
1
1
2
1
1
3
1
2
3
1
2
100
32
68
5
1
4
5
1
4
5
1
4
7
1
6
7
1
6
5
1
4
8
2
6
PC30.
12. BWS/N0115
(Provide body
electro-therapy
to improve
body condition)
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
PC7.
143 | P a g e
Adhere to the health and
safety standards laid out the
manufacturer and
organization
Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
Use suitable consultation
techniques to identify
treatment objectives. Carry out skin analysis and
relevant tests sanitizing your
hands prior to treatment
Perform skin test to identify
the suitability for the
treatment planned.
Carry out body analysis and
relevant tests
Select products, tools and
equipment to suit client
treatment needs, body types
and conditions (Endomorph
Mesomorph Ectomorph,
cellulite , poor muscle tone ,
100
Assessment Criteria
PC8.
PC9.
PC10.
PC11.
PC12.
PC13.
PC14.
144 | P a g e
sluggish circulation ,
blemished/congested skin
Establish a communication
understanding with your
client to express the the
level of accumulated heat or
discomfort they are
experiencing
Perform and adapt the
therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
instructions.
Carry out body
electrotherapy to improve
facial and skin condition
using (direct high frequency
unit ,galvanic unit,
faradic
unit
,microcurrent unit
gyrator massager, vacuum
suction, Electro Muscle
Stimulator (EMS)
Microcurrent unit Lymphatic
drainage equipment)
Perform body electrotherapy
using the applicator and
accessories on the body
following manufacturers'
instructions
Perform body electrotherapy
to treat Cellulite ,Poor
muscle tone, Sluggish
circulation, Uneven skin
texture, improve skin and
body condition, improve
contour and muscle
condition , lymphatic
drainage , relaxation )
adjust the intensity and
duration of the treatment to
suit the client’s body
condition treatment area
and objectives and personal
tolerance level
Clarify the client's
understanding and
expectation prior to
5
1
4
8
2
6
8
2
6
7
2
5
7
2
5
7
2
5
4
1
3
Assessment Criteria
commencement of
treatment
PC15. Complete the therapy to the
satisfaction of the guest in a
commercially acceptable
time
PC16. Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC17. Provide specific afterprocess advice to the client
13. BWS/N0116
(Provide
advanced
electrical
techniques to
treat skin
imperfections)
1
3
4
1
3
4
1
3
100
23
77
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
3
1
2
PC1. Obtain the client’s Consent in
a form
100
PC2. Obtain high quality
Photographs of the area to be
treated
PC3. Adhere to the health and
safety standards laid out by
the manufacturer and
organization
PC4. Position self and client
throughout treatment to
ensure privacy, comfort and
wellbeing
PC5. Use suitable consultation
techniques to identify
treatment objectives. Carry
out skin analysis and relevant
tests form- sign it off
PC6. Perform topical anesthetic
skin sensitivity test prior to
the treatment following
manufacturer’s instructions,
take hi quality photographs of
the areas to be treated at
various stages as an evidence.
PC7. Establish a communication
understanding with your client
to express the level of
accumulated heat or
discomfort they are
145 | P a g e
4
Assessment Criteria
experiencing
PC8. Perform and adapt the
therapy using materials,
equipment and techniques
correctly and safely to meet
the needs of the client and
follow manufacturers
instructions.
PC9. Carry out micropigmentation
to enhance facial features.
PC10. Provide suitable protective
clothing to the client and
ensure the eyes kept closed
throughout treatment
procedure.
PC11. Safely use products and
materials throughout the
treatment to meet
manufacturers’ instructions
for the area being treated and
the type of peel.
PC12. Ensure all needle units are
irradiated
PC13. Ensure all tools and
equipment are cleaned using
the correct methods
PC14. Clean the treatment area
with a suitable anti bacterial
cleanser and topical
anaesthetic
PC15. Select and use the correct
needle size/configuration
according to the required
desired effect following
manufacturer’s instructions
PC16. Fill the needle ensuring no
damage and contamination to
the needle..
PC17. Perform and use correct
technique to achieve the
desired effect.
PC18. Illuminate and magnify the
treatment area for good
visibility.
PC19. Work systematically to treat
skin imperfections
PC20. Monitor the client’s skin
reaction throughout the
treatment
146 | P a g e
5
1
4
5
1
4
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
5
1
4
5
1
4
3
1
2
5
1
4
5
1
4
Assessment Criteria
PC21. Discontinue treatment when
contra-actions occur.
PC22. Apply a suitable soothing
post treatment product/sun
screen or sterile dressing
relevant to the skin
imperfections treated area
following manufacturers
instructions to aid in healing
and protecting the skin.
PC23. Take post-treatment hi
quality photographs of the
areas
PC24. Clarify the client's
understanding and
expectation prior to
commencement of treatment
explaining the physical
sensation and appearance
created by the treatment and
the need for post-treatment
care
PC25. Complete the therapy to the
satisfaction of the client in a
commercially acceptable time
PC26. Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC27. Provide specific afterprocedure, homecare advice
and recommendations for
product use and further
treatments to the client
PC28. Give written aftercare
procedures to the client
14. BWS/N0117
(Understand
chemistry of
hair and beauty
products)
PC1.
PC2.
147 | P a g e
To Understand the chemistry
of active ingredients in hair
and beauty products
To Understand the effects
and safe use of active
ingredients in hair and
beauty products
100
3
1
2
5
1
4
3
1
2
3
1
2
2
1
1
2
1
1
3
1
2
3
1
2
100
28
72
50
10
40
50
10
40
100
20
80
Assessment Criteria
15. Knowledge
of dermatology
and physiology
of ageing
PC1. Adhere to the health and
safety standards laid out by
the organization
Identify the client needs for
services and products taking
into account factors that
may limit or affect the
choice
PC3. Analyse the skin, visually and
carry out necessary tests
PC4. Consult the client by
questioning to identify
contra-indications to skin
and and provide
recommendations for
treatments that are suitable
to the client
PC5. Define a suitable treatment
plan to meet the client’s
needs
PC6. Confirm to the client the
pricing and duration of
service and products and
address client queries
PC7. Communicate effectively
with the client to maintains
clients goodwill trust
PC8. Clarify the client's
understanding and
expectation prior to
commencement of
treatment
PC9. Provide after care advice and
recommendations to the
client
PC10. Record the client and
treatment details accurately
and store information
securely in line with the
organization’s policies.
PC11. Know the structure and
functions of the skin, hair
and nails
100
4
1
3
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
6
1
5
7
1
6
7
1
6
PC2.
PC12. Know the diseases and
disorders of the skin, hair
and nails
148 | P a g e
Assessment Criteria
PC13. Understand the nature of
ageing.
7
1
6
PC14. Understand the causes and
effects of ageing of the skin
7
1
6
PC15. Understand the causes and
effects of degenerative
disorders as a result of the
ageing process.
7
1
6
7
1
6
100
16
84
8
1
7
8
1
7
8
1
7
8
1
7
10
2
8
8
1
7
PC16.
16. BWS/N0119
(Perform Laser
and light
treatment for
hair removal
and skin
Rejuvenation)
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
149 | P a g e
Understand how
beauty therapy treatments
and products may delay the
ageing process.
Adhere to the health and
safety standards laid out by
the manufacturer and
organization
Position self and client
throughout treatment to
ensure
privacy,
comfort and wellbeing
Use suitable consultation
techniques to identify
treatment objectives.
Carry out skin analysis and
relevant tests
Recommend a suitable
treatment plan to the client
based
on outcomes
of skin and hair analysis
Select Products, tools and
equipment to suit client
treatment needs, hair types,
skin types and
condition:(protective
eyewear, IPL/laser
equipment)
select and provide and use
personal protective
equipment that should be
worn by client and therapist
during laser and
light
treatment for hair removal
100
Assessment Criteria
and skin rejuvenation.
Perform patch test and
record, accurately to plan
PC8. Perform and adapt the
therapy using materials,
equipment and
techniques correctly and
safely to meet the needs of
the client
and follow
manufacturers instructions.
PC9. Clarify the client's
understanding and
expectation prior to
commencement of
treatment
PC10. Complete the therapy to the
satisfaction of the guest in a
commercially acceptable
time
PC11. Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC12. Provide specific afterprocess advice to the client
PC7.
17. BWS/N0120
(Provide
cosmetic radio
frequency
treatments)
PC1. Adhere to the health and
safety standards laid out by
the manufacturer and
organization
PC2. Position self and client
throughout treatment to
ensure
privacy,
comfort and wellbeing
PC3. Use suitable consultation
techniques to identify
treatment objectives. Carry
out skin analysis and relevant
tests
PC4.
Obtain client’s
consent in a form
PC5. Recommend a suitable
treatment plan to the client
based
on outcomes of
skin and hair analysis.
PC6. Select Products, tools and
150 | P a g e
100
8
1
7
10
1
9
8
1
7
8
1
7
8
1
7
8
1
7
100
13
87
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
Assessment Criteria
equipment to suit client
treatment needs, hair types,
skin types and condition.
PC7. Sanitize your hands and wear
suitable gloves prior to
treatment
PC8. Maintain hygiene and safety
throughout the treatment.
PC9. Cleanse and prepare the
treatment area .
PC10. Apply sufficient contact
product/medium before
commencing the treatment.
PC11. set the required settings and
applicators on the cosmetic
radio frequency system
according to manufacturer's
instructions
PC12. ensure the client is explained
about the physical sensation
created while the equipment
being used
PC13. Carry out skin analysis and
relevant tests
PC14. Carry out a thermal and
tactile tests .
PC15. Select a suitable treatment
plan based on the result of
skin / patch test.
PC16. Adjust machine systems and
applicators according to area
being treated
PC17. Select the intensity and
duration, according to the
client skin type, body
conditions and required
treatment plan.
PC18. Ensure the applicators are in
contact with the skin
throughout the treatment.
PC19. Adapt your techniques
according to treatment
objectives.
PC20. Work methodically in
moving in required direction
of the treatment area.
PC21. Monitor the clients skin
reaction and any contra
actions throughout.
151 | P a g e
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
5
1
4
3
1
2
3
1
2
8
2
6
3
1
2
Assessment Criteria
PC22. Discontinue , if adverse
reaction occurs.
PC23. Complete the treatment by
applying high factor sun
creams to hydrate and protect
the area,
PC24. Finish the treatment by
returning the radio frequency
machine to de-activated
mode.
PC25. ensure treatment advice and
recommendations are
accurate
organizational requirements.
PC26. Take post-treatment
photographs
PC27. Clarify the client's
understanding and
expectation prior to
commencement of treatment
PC28. Complete the therapy to the
satisfaction of the guest in a
commercially acceptable time
PC29. Record the therapy
accurately and store
information securely in line
with the organization’s
policies
PC30. Provide specific afterprocess advice to the client
18. BWS/N9002
(Maintain
Health And
safety at the
workplace)
PC1.
PC2.
PC3.
PC4.
PC5.
PC6.
152 | P a g e
Set up and position the
equipment, chemicals,
products and tools in the
work area to meet legal,
hygiene and safety
requirements
Clean and sterilize all tools
and equipment before use
Maintain one's posture and
position to minimize fatigue
and the risk of injury
Dispose waste materials in
accordance to the industry
accepted standards
Maintain first aid kit and
keep oneself updated on the
first aid procedures
Identify and document
100
3
1
2
3
1
2
4
1
3
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
1
2
100
30
70
10
3
7
10
3
7
10
3
7
12
2
10
15
3
12
10
3
7
Assessment Criteria
PC7.
PC8.
PC9.
19. BWS/N9003
(Create a
positive
Impression at
the work Place)
PC1.
potential risks and hazards
in the workplace
Accurately maintain accident
reports
Report health and safety
risks/ hazards to concerned
personnel
Use tools, equipment,
chemicals and products in
accordance with the salon's
guidelines and
manufacturers’ instructions
10
3
7
10
3
7
13
3
10
100
26
74
8
2
6
9
3
6
5
1
4
6
1
5
6
1
5
6
2
4
5
2
3
5
1
4
3
1
2
7
2
5
7
2
5
Maintain good health and
personal hygiene
100
PC2.
Comply with organisation's
standards of grooming and
personal behaviour
PC3. Meet the organisation's
standards of courtesy,
behaviour and efficiency
PC4. Stay free from intoxicants
while on duty
PC5. Wear and carry
organisation’s uniform and
accessories correctly and
smartly
PC6. Take appropriate and
approved actions in line with
instructions and guidelines
PC7. Record details related to
tasks, as per procedure
PC8. Participate in workplace
activities as a part of the
larger team
PC9. Report to supervisor
immediately in case there
are any work issues
PC10. Use appropriate language,
tone and gestures while
interacting with clients from
different cultural and
religious backgrounds, age,
disabilities and gender
PC11. Communicate procedure
related information to
153 | P a g e
Assessment Criteria
PC12.
PC13.
PC14.
PC15.
PC16.
PC17.
PC18.
154 | P a g e
clients based on the sector’s
code of practices and
organisation’s procedures/
guidelines
Communicate role related
information to stakeholders
in a polite manner and
resolve queries, if any
Assist and guide clients to
services or products based
on their needs
Report and record instances
of aggressive/ unruly
behaviour and seek
assistance
Use communication
equipment (phone, email
etc) as mandated by your
organization
Carry out routine
documentation legibly and
accurately in the desired
format
File routine reports and
feedback
Maintain confidentiality of
information, as required, in
the role
7
2
5
4
1
3
4
1
3
4
1
3
4
1
3
4
1
3
6
2
4
100
27
73